I have been going to NW Valley Eye for about 10 years and impressed by the service and growth of…read moreDr. Toland's firm over that time. Now they are moving to a larger facility nearby shortly. After a lens replacement surgery (cataract) elsewhere, I began to have double vision, which was corrected with prisms cut into the lenses. Along came a recent hire, Dr. Julie Lam, who has training in Neurovisual Medicine. She fine tuned the prescription until my vision is nearly perfect. I still have to use cheaters for up close vision, but one can not correct everything at once! Shout out to Brent, a very knowledgeable tech who helped and advised me. I am very happy with the results.

Short Version: I would not recommend this organization for vision care needs. This office staff…read moretook financial advantage of me and has continued to string me along for months, while providing different stories each time I speak with them. Please be mindful of your loved ones and friends who may be targets for this office, as they do serve a large senior citizen clientele who may sometimes be particularly vulnerable. And as this demographic is less likely to speak up and share about their experience online - I think this review is especially important, hopefully it helps inform people who are looking for vision care for themselves or others. I have posted here and on the local social media pages for Sun City, Surprise, and surrounding communities, nextdoor and FB. In those posts I have included the copies of the emails between myself and the staff so people can see the whole picture for themselves. Long Version: The questionable accounting practices of NW Valley Eye Care have lead me to warning people from my community and my organization against trusting their vision and wallet to NW Valley. They improperly billed me, resulting in an overpayment that I discovered. Later, they noted they would refund me, but then never did. I caught on my VSP bill that I had been overcharged by this office months earlier. When I called NWV to resolve this, the office said they chose to not use my VSP benefit for my visit, instead the office charged me outright. Karen told me that they charged me based on the fact that they were "saving the usage of my benefit for when I ordered contacts". This is so unsettling, as I don't order contacts directly through NW Valley (never have), since VSP discounts the contacts I order from their "Eyeconic" website, directly. *Also, for me, I had LASIK a couple weeks after my vision exam, so I certainly had no intentions of ordering contacts from anyone. The office staff emailed me back on July 16th that I'd be getting my refund in 1- 2 weeks. Did not address the issue of the missing portion of the reimbursement whatsoever. Didn't hear from Northwest Valley for 5 weeks, so I reached out on August 21. I got an email back saying Karen sent the initial message to the accountant staff initially. On August 22 the office called me back and said "we never reached out to you or sent the reimbursement because the authorization from the day of your visit per your insurance doesn't show coverage for a contact fit, just for a contact exam". This part is hard to believe, as why would NW Valley not have subsequently called or emailed in an attempt to notify me, as I am their patient and the last communication they sent was telling me to expect the reimbursement due after the overcharge. So, either they're so disorganized/ negligent that they will overcharge you to cover their billing errors, OR they are willfully engaging in less than scrupulous business practices. I had already covered my bases by the time of the August 22 phone call - I work in medical billing but all insurances are different, so I had already reached out to VSP twice about this specific matter. During these calls VSP confirmed eligibility, services rendered/billed and that amount I was responsible for versus what I payed. Opinion: To be fair, the optometrists at NW Vision were very pleasant! But for me, it's not worth it. I'd rather not have to deal with worrying about someone purposefully overcharging me, and the ensuing battle to get back my own money. I never wrote anything negative about them before, but I feel like sharing the experience is the right thing to do. I know I'm not the only person who has been treated like this, but I might be one of the people in a position to get the word out to social media etc so others don't have to go through it too.

Dr Allam was great. Had surgery on my eye and now I can see much better. He was gentle and kind and…read morethat says a lot in my opinion. Kudos to him and his assistants.

Horrified to see all the 1 star ratings. Here my surgeon was excellent.but …read more.... The post operative standard of care falls thrue the cracks ....I could write a book about my two surgeries. Post op staff member on the phone was argumentative and very unprofessional , unpleasant with excuses . It took her a day and a half to follow up .....Land of mañana.... No guidance here ..... 1 star well deserved ! Check elsewhere

My family and I live on the east side of the valley, but we happily made the trip to Ohana with my…read moresister and parents to get prescription sunglasses, and it was so worth it. The store is spotless, beautifully organized, and packed with an amazing variety of frame styles. I loved the Finding Nemo touches throughout the shop They had frames I haven't seen at other optical stores, from fun and colorful to classic and timeless. I loved so many pairs that choosing was genuinely hard. I ultimately went with a pair of Maui Jims and couldn't be happier. The owners were incredibly kind, knowledgeable, and welcoming, making the entire experience relaxed and enjoyable. I will absolutely be returning to Ohana and highly recommend checking them out if you're looking for great frames and outstanding service!

I have been to several places to get glasses in the last couple of years and none of them have…read moregiven me usable glasses. I decided to try one more time and selected Ohana Eye Care because of their great reviews. I'm so glad I did! Dr. Kwok works with you personally. She is very interested in any questions you have and in solving any eye problems you are having. She is friendly and patient. She tested my eyes thoroughly. Then we discussed glasses options and made a selection. When I got my glasses they were the best I have had in years. There was a slight problem with glancing to the left. After a few days I called Dr. Kwok and told her about it. She knew exactly what to do and fixed the problem. Now my glasses are perfect!

Best eye exam in years! This place is so thorough and my husband and I learned so much about our…read moreeyes. The village eye care had different machines to test our eyes that we have never used before (I've had glasses for 8 years now; so that 8 years of eye exams and we left this place with so much more knowledge about eye health and care) We loved how they took time with the eye exam and then trying on different lens prescriptions to see what was most comfortable was the best part. Last year I had an eye exam somewhere else and I left with glasses that were unwearable because they were too strong. (I had the worst headaches) So this year we switched to The Village Eye care and we could not be happier. The service was great, the eye exam was so informative, and we left very pleased with choosing this place.

Great selection of glasses. Had fun trying on different frames and everyone was friendly and…read morehelpful. The doctor was thorough and quick.

Dt Vu was fantastic! My 12 year old granddaughter usually is very scared and nervous especially…read morefor her first eye exam. Dr Vu had her laughing and she opened up to him. he asked her questions about school and what she liked and he offered some good advice about not staying on the phone for more than 30 minutes at a time without taking a short break in order to save her vision. he really listened to her and did not rush anything. Best eye doctor ever!

WALMART VISION is GREAT from the opticians, lens development and customer service to the…read moreoptometrist. DR VU was wonderful and fun. He really cares about ensuring you understand everything. He's so energetic and complimentary, I felt like I'd been in a photo shoot and he was the photographer! :) I've obtained glasses over the past 6 years with 3 different places. The glasses I received did not fit correctly for use of the lens. On the last pair, I said that they wouldn't work for computer use and was told to "just take them and try them for a few weeks". When I went back, they were no longer there!

Highly recommend for any type of eyeglass repair!…read more I brought in an old, damaged pair of eyeglasses for repair. One of the arms was substantially bent, the lenses had minor cracks, and the bridge was noticeably off-center. In less than a few hours, my glasses looked like brand new! The staff here really knows what they're doing. The quality of the repair was excellent, and the prices were very fair for the work performed. If you need eyeglass repairs, I highly recommend this place!

This is the best eyeglass repair shop in town! The guy that works there is super knowledgeable and…read morehas a fast turnaround time!

I had an awesome experience at LensCrafters in Surprise!…read more About two months ago, I had an issue with the fishing wire on my semi-rimless glasses. I took them to another optical department for a repair, but they told me they didn't have the correct length of wire and had to rig the repair. Afterward, the frames never felt quite right. Today, I noticed the wire was actually hanging out from the top of my frame. I first stopped at another optical center in Surprise that I knew did repairs, but they told me they wouldn't repair frames that weren't purchased from their location. So I went to LensCrafters in Surprise -- and what a difference! From the moment I walked in, the team was friendly, welcoming, and completely confident that they could fix my glasses. Keep in mind, this was only about an hour and a half before closing. Ricardo told me, "I'll take care of your glasses. Just give me about an hour." I ran a few errands, and before long I received a call saying my glasses were ready. When I returned, Ricardo explained that he had straightened the frames and installed all-new wire. I put them on, and they felt fantastic -- comfortable, straight, and sitting perfectly on my face. I asked what I owed them, and they wouldn't accept payment. I was told it's LensCrafters' policy to provide these types of repairs at no charge. The confidence, friendliness, and willingness to help really impressed me. Awesome job, Ricardo and the entire LensCrafters team! You earned a very happy customer!

I just picked up my new glasses and sunglasses. The staff at this store went above and beyond to…read morefind the right fit and glasses for me. I really appreciate this - I did not feel rushed at all and they were all very professional and knowledgeable. I have been going to this location for years - it is very nice to be called by my name and welcomed back. I highly recommend this particular Lens crafters on Bell road in Surprise. Always helpful!

After being in Arizona for a few years, my vision provider was not working for me. I checked for…read morenetwork providers in the area and opted for Dr Cline, who was located in Sears at the Metro Mall. The mall was closing do eventually Dr Cline ended up in with Eyeglass World. From day one, the service was great and still is. Dr Cline now works part time, but it is business as usual as service is still incredibly good. From 2008 until now, I have stayed with this office since then. A testament to how well they handle their business.

I actually don't write a lot of reviews for businesses that aren't restaurants but I couldn't help…read moremyself with this store. I came to get a new exam for glasses and contacts and then bought a couple pairs of glasses afterwards. From the initial interaction with the receptionist, to the visit with the doctor and then following with the interactions with the store employees... Wow. I'm blown away by how the vibes were in here. Everyone who works here is soaring with happiness. It was hard not to notice how incredibly pleasant they all were, to each other, and to their customers. You can tell that these people really love what they're doing and to come to work everyday. I can't tell you how incredibly important that is to the success and longevity of all businesses. I'm so impressed that I likely will never go anywhere else again. Thanks

"Appointment required. Consultation required; non-candidates and other refund requests will be…read morehonored before service provided. Not valid for non-prescription items, contact lenses, contact lens exams, or with insurance. 24hr cancellation notice req'd or fee up to voucher price may apply." -Groupon As you see, I found this place on Groupon. The Groupon I purchased was for an eye exam, single-vision polycarbonate lenses, and 50% off frames. But, basically the Groupon was worth $200. The exam was like $60, then for my prescription, it was recommended that I have anti-reflectant and some type of special lense, that was like $80 together, then the rest of the Groupon went towards the frame, then I paid about $85 out of pocket for the remainder of the frame (the cheapest frame was ~$150). Not too, too bad considering I got my glasses the same visit. I think that's the only thing that really made it worth it. I waited about 30 mins which was a nice surprise, as it usually takes a week or two to get them mailed or ready to pick up. If you're looking for a cheaper, cheaper option, I'd say just pay to get an eye exam and then buy your frames online from like Zenni or something. That way, you might even get 2 pairs of glasses for the $85 I paid today, instead of 1 pair. But, if you do that option you're going to have to YouTube how to find the Pupillary Distance (PD) that online frames retailer ask you for that's not on the exam ticket. I had to do that one year; it's easy, don't worry! You just need a ruler and an erasable marker. Overall, the visit was nice. Everything went smoothly. It was easy to make an appointment online via Groupon, and they called to leave appointment reminders (I need because my memory is bleh)! The woman who checked me in and did the machine testing for me was very welcoming and sweet. She helped me picked out frames that best fit my face! And the doctor that did my exam and was very thorough and polite. So, the customer service was great! I give it a 4 star instead of 5 because I really would've loved to see more affordable frames. If I can get 2 pairs of frames online from Zenni, why can't I at the eye doctors? I'm supposed to get my eyes checked yearly due to health issues. So, will I come here again...? Yes, but only for the eye exam lol #millennial #webroke lol

False advertising! When I called the receptionist said No I don't get Frames . The 1st time I…read morebought the same ad and when I told them I had my own frame they charged me $300 for everything! I was pissed but need my glasses bad ! I'll NEVER go there again .

For general exams they are first rate. However, they wanted me to do a test for glaucoma and then…read morebegin a treatment. Thierry follow up was abysmal. First appt was 3 months out, but I took it. Yesterday they called to cancel that appt and offered to reschedule it in January, another 3 months out. On top of that, the note they put in my record was that the appt was cancelled because of "patient"!!! Very disappointed in the level of care I had come to expect after being a long time patient.

The student clinicians are professional, competent and friendly. I get an excellent exam every…read moretime I go and I am helping future practitioners at a very reasonable price. I highly recommend Midwestern University Eye Clinic.