Unfortunately, the customer service here is terrible the last and only three times I've been here. The time before that the guy was treating me and my boyfriend like we were stupid and being extremely rude to us. Like we were bothering him and we didn't do anything wrong. The woman who works here has a serious chip on her shoulder for no reason, too. I honestly don't get it. I want to support this place, but I can't if I'm going to be treated like trash which is a shame since I live so close. read more

Great neighborhood garden shop/nursery with a laid back vibe and decent selection for urban gardeners. Good find!

Thank you to Riv and Natty Garden! The music is great, the plant & pot selections are awesome, and the folks are genuinely kind. I came in with 4 plants for re-potting and 1 sick plant who needed new soil. I am new to the #plantmom life, so visiting a plant shop could have been really intimidating. Riv was patient, explained how to select new pots, and took care of all my plant babies! I'll definitely be back in the future. Do not be dismayed by negative reviews. We are in the midst of a global pandemic; we are all plugging along one day at a time. A little bit of grace goes a long way. read more

I really, really wanted to like this place, but 3 years in a row having bought subpar annuals that had to be replaced within 2 weeks of transplanting, plus dismissive and inattentive staff has made it impossible to like. If a small nursery is charging more for plants than a big box store like Lowe's or Home Depot (which is understandable and expected), the plants should be of better quality and accompanied by better service. Even Lowe's & Home Depot refund/replace dying plants and their staff is generally very helpful. I've been a gardener for 25+ years so I know it's not me. read more

I've lived a 5 minute walk away from this Nursery for 9 years, but it wasn't until 2017 that I unwittingly jumped on the Pantone "Greenery" bandwagon and became a full fledge 'Plant Addict'. Oh my, 28 plants later I'm so lucky to have easy access to this place for those times I'm out of soil or need a quick plant fix. One thing that adds to the charm that's probably caused the low number of stars is their 'Soup Nazi' customer service. I call it Soup Nazi because if they are kind enough to share their plant knowledge, answer your naive questions that all new plant enthusiasts are guilty of, you'd better be thankful and so gracious toward them if you want to continue getting good service. Imagine being in their shoes having to teach every random customer how to have a green thumb? It's impossible and I'm sure it's irritating! So, as for me, when I've exceeded my time limit of questioning and have clearly gotten on someone's nerves I know when it's time to get what I came for, show thanks and go! Don't be annoying and you'll be serviced in a manner that you deserve. I've worked big box retail stores for over a decade, I'll live vicariously through them. How I wish I could treat each individual customer in the manner that they deserve without losing my job. If you visit this place enough you'll get it and be welcomed back again and again. Oh, I didn't even mention the selection is only second to the Flower District. The plants are so healthy, exotic and beautiful. I'm so lucky to be able to call them my neighbors! If you visit, bgood to them!! read more

Natty Garden - Quarantine is great, my plants are thriving! No complaints over here. - Nurseries & Gardening Near Me - Brooklyn, New York

This place is great. The owner offered some great advice on how to take care of the plants that we had questions about. Would come back here for all my plant concerns! read more

Completely unprofessional - go somewhere else!! I went out of my way to support a local shop owner and then I get treated terribly. I never write reviews, so please read below: I came to the shop on a Monday and purchased 3 bags of soil, 1 bag of mulch, and a planter. I requested a delivery as I am a little over a mile away. Paid for the delivery ($10) The delivery shows up 3 hours late, fine no big deal, but then it was missing a bag of soil. The delivery guy said he'll drop it off tomorrow- ok no big deal. I get no response the next day, so call the shop the following day. The woman who picked up the phone said she'd get in contact with the guy and it will be delivered tonight (Wednesday) OR I could come pick it up (huh, no?) Thursday passes... Friday I call the shop again. This different woman (Brea?) who is more helpful and apologizes and said the same thing that it'll be delivered this evening and again suggests that I could just come and pick it up (what? no.. I paid for a delivery so that I don't need to lug a huge bag of soil for a mile) Friday night comes and goes. I get a text from the delivery guy saying that he'd forgotten to stop by on his way home and he'd deliver it 11am Saturday - OK great. at 9:30am I text him to see if he's able to come closer to noon- no response. Text again at 11:30am to check in "Hey man, just checking in to see if you're still planning on stopping by in a bit?" and then receive a reply: "Don't hey man me" and "please stop being rude for one bag of soil". Now, I'm a very patient person, and I feel like anyone else might've been less patient than me in this situation. I ordered something and paid for it on Monday, it is now Saturday and they have the nerve to get upset at ME for their mistake? oh no, COMPLETELY UNACCEPTABLE. I will not be giving my business to them any longer and will make sure to tell everyone of this experience. The number they use for deliveries etc. goes through some sort of forwarding service, and at one point in the texts I was told I was speaking with the owner: EDIT: Soil delivery was resolved with a cab delivering the soil only after I brought up money to the owner. There was a heated discussion over the phone saying I was 'freaking out' over just one bag of soil. Yes, it's a bag of soil - that's not the point. The point is I paid money for something (over $100 in goods total) and did not receive it nor was the issue attempted to be resolved. I thanked the owner (even after being poorly treated) for resolving this, to which he replied "Work on your personality." read more

I am all about supporting small business especially during these times ! I was really excited To come and browse . After some time on a line , I was able to go inside and sadly , not too many options . Most of the plants that were there were pretty much wilted , limp, and dry . I felt bad and decided to buy a plant as a rescue project ( yes it was that bad ). When I went to go pay, there was a lady in front of me who had purchased what she thought was a decorative dry plant to which the worker told her it was supposed to be an ivy that just got really dry and gave her a discount because he said "there's no hope for it." Same feedback I got with my plant which I told him I think I can figure it out when I got home . When I was leaving , this lady was getting her plant ( a pothos ) repotted and I would say the worker was not teasing the roots. He was literally ripping it out . The customer stopped him half way and told him it was her intention to leave with a full plant and not a torn up he was making it out to be. He was having a really crappy day it seems because any potential a Plant anyone was buying he was telling them "I'm not sure why but it's not looking good and there's no hope for your plant." A little discouraging . But nonetheless , it's a cool location and space . I just wouldn't commit to a fiddle leaf or anything from here . read more

Natty Garden - a variety of potted plants - Nurseries & Gardening Near Me - Brooklyn, New York

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OMG, this is just where I go splash out when I have a tiny bit of disposable income... Love the eccentric wise Australian lady who runs it (or mans the counter on occasion). Have bought five plants from them and am sure to return for more. read more

Truly the worst customer service ever from the OWNER. I've been twice and will not return. When we asked questions about planting flowers and sunlight etc (we were literally beginners at this) we barely got a response let alone an acknowledgement. Had to ask more than 3 times for him to finally answer me. He would walk away when we started to ask something else, look down, and speak under his breath so that we couldn't even hear it. It sounds too ridiculous for this to be true but low and behold read all the other comments as well about the service. Seriously appalled the establishment stays open. read more

I have frequented this delightful gem four or five times since discovering it on a stroll last spring. 1. I was looking for a small snake plant. The guy there looked inside and outside but couldn't find one for me. I told him I wanted a hardy gift for a friend's mom who recently gifted me with some delicious homemade food... We chatted awhile and found an Aloe plant for her kitchen! Yay! Perfect! 2. Browsed thru their extensive (for a neighborhood lil place) outside stock of pottery looking for something...a few pots for repotting...a different guy was moving stuff around and said 'take your time- its a nice day'... Which it was! =) 3. Came by to look for a lil snake plant again...for Me... No luck... 4. Asked for advice to root a few plants. The guy recommended a gel medium. I felt very lucky- he had a small vial - rather than a 4 ounce jar or larger.... And it worked like a Charm! :) 5. I called to ask if they had planting medium for orchids and spathiphyllums...The guy on the phone said no...however, he may have an alternative for me...he added peace lilies (spathiphyllums) are usually fine with potting soil... I was told to use a mixture of various...things. So I strolled over and (haha) ended up chatting with the personable guy behind the counter. I walked away with a bottle of Neem Oil (I'd forgotten that I've been searching for that for about 3 weeks!) and...the guy Gave me a little bag of "spaghnum peat moss! (For orchids...and I may be tempted to add a bit to my spaths) I recommend this establishment... Not only for the variety of products...(not always what I wanted, but a little trove of possibilities!) Oddly enough, I believe each time I've ventured there... It was a Different guy! I also love the...less than polished indoor and outdoor areas...it has a...comfortable, *used* feeling that's... neighborly and grounded. BRAVO to small businesses!!! I removed one star, cos I dont feel I've been a customer long enough to give such a rating in all fairness. read more

Natty Garden - This is the vial of gel rooting medium recommended to me... And the baby Jade plants I will be sharing when they're bigger! :) - Nurseries & Gardening Near Me - Brooklyn, New York

This place has poor customer service. I dropped by one day and the lady working didn't turn around to talk to me.

Great location with great plants and prices! I called around because I'm new to gardening and didn't want to spend too much money in case i end up being horrible at it. A couple of places the hostas started at $25 !! I called this place ten bucks! What a steal, i thought they were mistaken, i went the next day and yup! Ten. Bucks for GORGEOUS PLANTS! I took off one star because as i mentioned I'm a newbie and i didn't find the staff to be very helpful The first time i stopped by there was a girl who was sweet as pie and helped me at her very best but like i asked for day lilies she said they didn't carry them and after strolling through i found them right next to where she was standing but to her credit she did recommend a different plant. When i came back later that day there was a man and he just seemed ...stressed but he did help me to my car with the mulch and fertilizer and put down some paper to not dirty my car. It really wasn't a big deal vibe and layout of the place was so welcoming and chill i was able to stroll and look at plants while pushing my stroller. If they decided to start selling beverages I'd definitely come with a book lol . The only reason i mentioned this was because of a couple other posts giving 1 star and i just feel like they're being so dramatic read more

This is one of my fave spots in BK! It feels like a mini oasis in the middle of the city. Very beautiful selection of plants and other materials. The best part of Natty Garden is the staff! They know and love all things plants and are always willing and able to help. Riv (at Prospect Heights location) is dope-- super knowledgable and kind. They really know and care about plants as well as helping you find what you're looking for. Friendly and sweet spot with awesome staff, what more can you ask for :) read more

Great selection, great prices, great people. Come here on a almost daily basis at this point lol. Got a beautiful birds of paradise and ravens Zz here for fair prices and lots of variety of pots and soil etc. read more

So I had an interesting run in at the Natty Garden. I walked in to very loud and vulgar music laced with curse words and racial slurs. I just wanted a pot for my succulent but instead I was bombarded with "n*** this" and "n*** that" and "I'm going to f*** the babysitter". Who plays that type of music in a business? I can't tell you about their plants or anything related to their ability to provide quality indoor or outdoor plants or planting materials because I ran out of the place. read more

I've been to Natty Garden a few times because it's close to where I live and I just got my first apartment. I don't have an issue with the guy with the dreads like other people - he has aways been extremely nice and helpful to me. No, it's the woman with the seemingly British accent. Multiple times now she's been very rude to me when I ask a question. Today, for example, I asked if a plant pot was the right size for a specific plant. She laughed at me and said, "You're asking if THIS pot, would fit THAT plant??" As if this were common sense. No, it's not common sense, otherwise I wouldn't have asked. Sorry I don't work at Natty Garden and know everything about correct pot size. Another customer, who was a lot nicer, ended up helping me. Every single time I've been here I have had a question and she rolls her eyes or gives some sort of attitude. I'm sick of it. I don't care if you think my question is obvious to you. Don't work here if you can't handle simple questions from novice customers. Do NOT belittle me or make me feel stupid in front of people (or at all). It's patronizing things like this that make me never want to come here again. read more

Looking forward to return today.Of all plants we bought in many other places as well,the ones we bought at Natty's are doing great!Thank you

I really want to love this place. It is a small business with so much potential but unfortunately the staff just do not seem to care. I have been going there for the last 8 years. I live down the block. They have a good selection of soils and plants. They play great music. But I just can't believe how little they want to help you find stuff or even worse help you load anything up. I bought 17 cubic feet of soil today in the rain and one of the guys starting to help w 2-3 bags and then said the cart is there man and just left... and this is just one of many instances. They weren't that busy. I don't get it. Over $200 spent and he couldn't help me put it in my car. B et read more

I came here after not being around for years. This new location is even bigger, better, with even more green delights and supplies than I remembered. The owner ia still very cool and helpful. Loved it. Came home with shopping bags full of plants. Can't wait to go back soon. read more

I am totally appalled. I just called in to get an estimate for my small garden that is currently in complete shambles. Do you know what happened? The incompetent woman who answered the phone refused to give me a price range for landscaping. She insisted that I needed to come in for a consultation, even though I reside across town. I would think she would at least have asked for a picture of the garden to get an idea of what I was asking for. And so she hangs up the phone on me when I attempted to explain that to her! I immediately called back and of course, there was no answer. Like, what the hell?! Who runs this place and where do you find your employees, the animal shelter?! In actuality, my dog has better manners so I retract that statement. Welp. You just lost a potential client (but they probably do not care at Natty Garden, based on experiences of other reviewers). I wouldn't even take a free offer from this place at this point. Disgusting. Carry on... read more

I finally took the plunge and decided to buy a plant for my apt. I walked over around 11:50am earlier today (Monday) - the sign said "Closed - come back at 10:00" but door was open and the mean dog was barking in the side room. I walked in, yelled out hello and no answer. We were standing by the door for maybe 2 mins max when the proprietor opened the front door. "Don't you read signs? It says closed." he asked. "Aren't you open at 10am?" I retorted back. "Well I'm not open today, but you can go in and look around. Hurry up though because I'm leaving soon." he answered, then started to sweep. After selecting my plant and pot, paying, and getting ready to walk out, more customers walked in and he stayed...despite having told us earlier that "he was leaving soon." So, if you don't mind bad service (complete with attitude and maybe even a little deceit) come on in and check Natty Garden out. While they do have a decent selection of indoor/outdoor plants, herbs, and flowers, the guy who works here will definitely NOT brighten your day. I admit that I probably shouldn't have crossed the door's threshold because of the "closed" sign, but hey - my fault for coming in almost 2 hours after the store is supposed to open right? P.S. They ARE open on Mondays at 10am :) read more

I have purchased many of my little apartment plants here and they're all still alive and well. That being said, the selection is supremely basic nowadays and is generally comparable to what one might find at a Home Depot. The customer service is also hit or miss. Generally the Australian woman seems the most friendly. If you're looking for more unique plants and to have an employee help you pick, this probably isn't your spot. read more

Plants of high quality, but I was disappointed not to see a variety of colors of marigolds available

Terrible. I really want to like them because it's so close and I'm lazy by nature but no, this place has terrrrible customer service. Have held off on writing a review till like the 6th or so time I've been in here and it's not getting better. Also overpriced, but I can handle a little green plant sticker shock with a smile. A grimace while you fleece me, and you just bought yourself One Star and one star only, Natty! Seriously, they rude. read more

I went to Natty Garden to purchase succulents. I also picked up some planters. Prices seemed fair. The woman at the counter - I forget her name - with an Australian accent was extremely helpful. She re-potted my plants, and me gave me care instructions - despite several customers trying to bypass me with questions. Will definitely be back. read more

Pretty good selection, though prices are a bit steep in general. Service is all over the place right now that its spring and the store is super busy but they're pretty attentive when you can snag them. They have a pretty good selection of easy to take care of plants, though many seem better suited to outdoor planting than indoor growing (with the exception of cacti/succulents, which they have plenty of). read more

I usually don't like to review after a poor experience but ahhh this place has a overpriced basic selection of Home Depot planets , inattentive staff , especially the owner ( way too full of himself , rude really off putting even to his staff , not the older white women of course ) . If shopping while Black be prepared to help yourself unless the extremely attentive kind staff member ( tall dark skin guy) is working . I didn't feel comfortable supporting this establishment simply because it was close any longer ( 20 yr crown heights resident ) . I'm sure gentrification is the only thing that's kept this place open ( I digress ) so after deciding not to support I took a short walk to Vanderbilt to STEAM . Clean store friendly staff and great energy ! So glad I found it ! Go there instead folks !!!!! I read more

I'm so thankful that Natty Garden is a short distance from my apt in BK as my house mates have been making frequent trips here since earlier this spring. I'm going to say that at least 95% of the items we buy at Natty Garden germinates / blooms. Not even kidding. I bought an amaryllis plant last Dec, and it did not stop blooming until February. And just last month, it restarted its cycle again. I was really hoping to slowly stop watering it... fail. Also, the lavender and lemon verbena plants I planted last summer in the front tire (it never gets old saying that haha) survived all winter and is blooming. I almost chopped off the new lavender buds because I thought a weed was taking it over. The nursery has a great selection of plants. I've recently bought dahlias, two different kinds of honey suckles, and a raspberry plant along w a collection of seeds etc. Prices are steep, but since there aren't any other nurseries in the area, it could be worse huh? The assistant, Joel, is super helpful in guiding you through all the plants and "how to" everything. He will also bluntly tell you what he thinks of what you're buying if he doesn't think it's worth it. The small potting pots are free.. I've grabbed a few to jumpstart my seedlings. Credit Cards are accepted, but not AMEX read more

Horrible customer service. I asked the only employee in the store a question, and they didn't answer me. Thinking maybe they didn't hear me because they were texting, I got closer and repeated my question. They didn't acknowledge that I was even there. After waiting at least a full minute, they finally looked up and said "what's up?", then continued by scoffing at me because I didn't know the scientific name of the plant I was trying to ask my question about. Bizarre... I'll be going elsewhere. read more

I was looking for some big cactus and floor plants. They have a good variety but all the plants look very damaged. I was about to buy the giant cactus and asked if they could repot for me. The workers there are just so impatient and rude. I ended up getting my plants from somewhere else. read more

Extremely rude, pretentious attitude with a complete disregard to offer a decent and human customer/owner interaction. After purchasing a few plants because of the reasonably good selection and proximity to my house I have enough to be badly treated and will simply spend my money somewhere else. read more

We decided to have some plants on our balcony this year. Then one day we were out for a walk and came across Natty Garden, I'd noticed it many times from the bus but didn't think too much about it. Decide to stop in and see what they had. I was very presently surprised they had a great selection of plants and seeds and were very knowledgeable. Now all I've got to do is wait and see how the plants grow. Only downside is no credit cards. read more

Only leaving one star because Zero stars is not an option. My family consisting of avid, passionate gardeners were visiting over the weekend and we purchased several large plants and pots, gloves, etc for a lot of money. The young employees that day could not have been nicer. However, when returning about a discrepancy with the order and delivery, the owner, yes OWNER, I think his name was Joel, was extremely apathetic, rude, and I think double charged me. If the fact that he made an effort to be rude was not enough, the yelling at a child and his unleashed pit bull jumping at me while he just stood there watching was shocking. Shannon Florist & Nursery at 3380 Fort Hamilton Pkwy, 11218 is not too far, is also a small, community business, and I HIGHLY recommend going there instead. read more

Great selection, knowledgeable staff, reasonable to a little high-ish prices. The guy who was there both times I went is not the friendliest but very helpful nonetheless. I was happy to find they have food plants and not just house plants. Herbs, veggies (the ones I saw were mostly brassicas), and even citrus trees! I miiiiight have to buy a lemon tree to grow indoors! Plus I was happy to find that everything is organic and they are very committed to sustainability. Gorgeous little bouquets at the front desk! I don't know if that's a regular thing or just on the day I went, but they were beautiful and much more lively than bodega bouquets. p.s. now they MOVED across the street (well, kitty-corner), to a bigger space on the southwest corner of Washington Ave. and Dean St. Must mean they're doing well. read more

This is one of my favorite places in all of Brooklyn. I'm an avid gardener and plant nerd...and it all began out of his store that was originally across the street from it's current location three years ago. I spend a fortune here, happily, to support small business Brooklyn and his business. His plants are healthy (I've never purchased one that ended up sick in some way) and the environment is genuine, if a lil slow and not always engaging service. I've tried the nurseries in Red Hook - the herbs I bought were sick and brown within a week. I refuse to buy plants from Home Depot because I think they aren't cared for, which too frequently makes for sick plants when they are planted which can spread to your healthy plants. Anyway, I love this place and am proud to support his business. We even buy our Christmas trees from him! read more

Lots available in terms of indoor and outdoor plants, herbs, pots, etc. helpful staff.

I'm not vouching for the accuracy of this review. I came here after a "couple" of drinks purchased some cilantro and basil and encountered a surreal scene. Jamaicans and Japanese, and Jamaican Japanese and Japanese Jamaicans. Wow Japanese Reggae , Shrimp on the barbie and and a great time! Quintessentially Brooklyn! read more

Really friendly cool little spot. Having been duped into buying a tropical plant from Ikea once only to watch it wilt in the dry NY winter air I'm in need of some good local advice and this place is it. They also have a huge awesome graphic on the side wall which brightens the whole corner up. read more

Gardening stores intimidate me. I don't know why, but there's something about walking into a highly-specialized store containing items I have no idea how to use or take care of that scares me. It probably scares the proprietors, too ("I'm giving this living thing to YOU?"). This is all to explain why, after years of living a couple blocks away from Natty Garden, when I finally opted to buy some container garden materials, I first went to burpee.com. Once the seeds arrived, I nearly ordered some soil and pots from Walmart.com just to avoid having to expose my gardening ignorance to the Natty Garden owners. I rescued myself at the 11th hour from walking down that dark road by giving myself a pep talk and running down the street to Natty before I could change my mind. Good thing I did. Not only is Natty Garden cheaper than Walmart (and closer, duh), the proprietor stopped me from buy the wrong kind of potting soil for my peas. He didn't do it in a pained way; he didn't revoke my gardening rights. He simply charged me for all my purchases, furrowed his brow at the potting soil I chose, said, "I don't think this is the soil you want," and let me switch the bags. Done. No stress. At least, no stress on my part--I visited Natty Garden on the nicest day this year, and the store was flooded with girls in flowered dresses looking to buy marigolds. Proprietor was STRESSED, going so far as to mutter, "This is terrible. Terrible." Compared to the dolorous prospect of ringing up hundreds of dollars of goods in a matter of minutes, I guess I didn't have it so bad. read more