Limited selection of cat food, especially for kitten food…read more The employees are pleasant.

Very pleasant to work with their sales staff. They have a pretty good inventory on hand.read more

I do not recommend this store for your grooming. Not only was the charges not disclosed prior to…read moretaking my small dog to get groomed but they charge you EXTRA fees for services that are not necessary . My dog was charged for a $10 scissoring fee that my other prev Petsmart in Easley do not charge or need to be done on my yorkie. I even called the Easley location to ask them about this and they were like you wouldn't need to do this for your dog. Unnecessary charge!!! I called Taylors grooming dept to ask about this and they said this is something NEW they are charging for. I was also informed this is determined by the groomer in this case was Serrana. Not happy I will not be returning to this location and I HIGHLY do not recommend them. They will overcharge you with no disregard. Very disappointed.

I'm just beside myself. This is unacceptable that this is what my dog's feet look like after paying…read more$150 for a groom. NOT happy at all and will not be going back.

I was passing through the area with my dirty dog and ran into this place. It's wonderful!…read more I have never used a real dog washing station. You put your dog in the big stainless tub, blast them with warm water - very high pressure - then shampoo them, condition them, let them shake off, and move on to the drying station. Really fantastic experience, and cheap, too! Afterwards, get your pup a treat! Love it!

Sydney did an excellent job grooming our elderly dog, Bentley. She was thorough, patient and so…read morekind!!! We will be back and will tell our neighbors about the great experience!!!

The worst experience ever Rude employees that don't want to greet or help us Did not have the…read moresupplies ready for the self wash Two of the three tubs were clogged Water all over the sales Floor Had to warn a lady that almost walked into it she could have easily fallen too many other options to ever use this location

On the last Tuesday of the month I came in to purchase pet food with the Senior Citizen discount…read more Tried to buy 8 cans of pet food at $3.49 and 2 bags of food at $66 and change. The cashier was having difficulty with the cash register and the discount was only coming up as a few dollars. A 10% discount should have been around $15.00. I was told that small amount is what the computer said and there was nothing that could be done. I asked to speak to the manager and she said she was the manager. I asked if she could do the calculation manually and was told it would not make a difference because she could not override the computer. This was a very disappointing situation. Pet Supermarket needs to empower their employees to rectify OBVIOUS problems.

Employees can be more kind with customers and dogs. My dog love shopping and recibe a cooking when…read moreI check out but today my dog was looking for it and cashier don't care and at least do t pet him

I am always a strong advocate for locally owned businesses. That being said, Tonight I took my K9…read morein to get a self service bath at 8:13pm. I have gone to several pet supplies plus in the Greenville area, including this one, between eight and 8:30pm and have always been warmly greeted and have had several of the employees actually interact with Riley while I was giving my girl a bath. Tonight I was told that it was company policy that they do not allow bathing to commence after 8 PM, within one hour of closing. My supervisor looked this up on their website and there's no mention of a cutoff for Self bathing your dog on the website. We very literally buy every single thing for our dogs from there, less a few special order training products and supplements. This is for a total of 53 dogs. I can't speak for the rest of my coworkers, but I will no longer be going back. Im certain if I don't do back, they won't go back. That was pure laziness on the employees part and showed a complete disregard for customer service. The manager never even came out to speak to me. I was dismissed so I left. All of this being said, pet supplies plus is a great store that stocks quality products and does care immensely about animals. When my dog was injured a year and a half a go, they donated a huge basket of stuff which was above and beyond. This is not a pet supplies plus issue. This is a People issue. I'm not writing this review to scold anyone or get anyone in trouble, but I do hope that it makes a difference for the next person that comes in under these circumstances. Please be curious about people and help them if you can.

Brittany, one of their techs and now manager unnecessarily scalped my little dog today. First of…read moreall how does an owner promote someone to manager who is 15-30 minutes late to work every single say? She doesn't have to be there until 9am. Please! I got to there 9:15, because she is always late and I was told I wait, and she still wasn't there this morning at 9:15 or 9:20. I had brushed and combed my poor little guy. He did have a slight rash on his belly and Brittney called me about it. Said there were some mats. Took him to the vet that said what was as fine was completely unnecessary. Wonder if she took her bad mood out on her kids when she picked them home. Never, ever again.

I'll be honest, I don't have any pets. I noticed some type of Expo going on next door with a…read morefiretruck and tents in the parking lot by EarthWise Pet when I was leaving the gym down the street. I stopped by since I was thinking of one of my girlfriends whom we were all out together the night before who has her precious dog named Connor and texted her about it. There were different reps from the companies whose pet food brand are carried at this store. This is serious stuff, some are just a state or two away so the food is more fresh. The flavors for the food sounded quite appealing and it was amazing to learn that there are different ones depending on the food allergies that the dog or cat may have, whether old or young, size, etc. My Hubby has tons of allergies (thus one reason for no pets and he was smart not to ask me to choose between him and my cat when we got married decades ago) and these food options were quite amazing. These were dry food but there were also canned (and other packaged that needs to be refrigerated). I decided to go into the store and it almost felt like when our kids were young, when we would go to the mall and stop by the Disney Store! The aisles were nicely laid out, clean. I never realized how large the store was as I never walked to this end of Publix strip at Five Forks. The staff were very friendly and upbeat and wow, towards the back is like pet spa for dogs (maybe cats too) as I saw one large dog getting prepped to go to his "room" and there were signs of the different treatments. I'm posting photos of the store and of the Expo. They were handing out treats to the dogs that were there and the store staff were wearing costumes. Definitely telling my friend about this place as I know she treats her dog with a silver spoon. I don't know what pet prices are like, though they seemed to be having a special with this event. Either way, definitely check this place out if you want to get supplies, food, toys, pet furniture, grooming/treatments for your dog and/or cat.