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    Nauset Marine

    1.0 (1 review)
    Closed 9:00 am - 4:30 pm

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    9 years ago

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    Cape Cod Canal Cruises

    Cape Cod Canal Cruises

    3.9
    (17 reviews)
    4.9 mi

    A fun day touring the Cape Cod Canal. The tour guide was great, informative without being dry…read more You pass under the railroad bridge, Bourne Bridge, and Sagamore Bridge. It's a no-wake zone throughout, so it's a calm, peaceful ride. Its inexpensive, and is a fun thing to do on a nice day like it was.

    Hy-Line Cruises Customer Service Complaint…read more My experience with Hy-Line Cruises on Wednesday, August 19, 2026, raises several legitimate customer-service concerns. The biggest issue is not simply that I misunderstood the departure location; rather, it is that the staff failed to communicate clearly, failed to proactively notify us of the cancellation, and then charged us an additional $11 without adequately explaining the change in service. I want to make clear that I am not complaining simply because the original cruise was unavailable. I understand that circumstances, including weather, can affect scheduled cruises. My concern is with the manner in which the situation was handled by the ticket-booth staff. I would like to address the following: Website confusion: I purchased two tickets online for what I believed was the two-hour Cape Cod Canal Cruise departing from Hyannis. Based on the information presented on the website, I reasonably believed I had selected Hyannis as the departure location. The website was not sufficiently clear or user-friendly to prevent this confusion. Poor communication at the ticket booth: When I arrived at the Hyannis ticket booth, the male agent asked whether I was there for the 4:15 p.m. cruise. I explained that I was there for the 4:00 p.m. cruise and showed him my booking on my phone. He then told me that I was in the wrong place. When I asked where I needed to go, the conversation became confusing, with the agent repeatedly referring to "the other end" without providing clear directions. Inappropriate and unhelpful information: I was eventually told by the female agent that I needed to go to Onset. When I asked where Onset was because I was not from the area, I was told, "Boston," followed by the statement that unless I could fly, I would not make it. This was an extremely unhelpful response to a customer who was simply trying to determine where the cruise departed. No proactive communication about the available alternative: I was eventually told that there was an ice-cream cruise departing from Hyannis at 4:15 p.m. The female agent stated that she would have to ask the captain whether my companion and I could go on the cruise. I agreed to wait. I had to approach the booth for an update: At approximately 4:16 p.m., I noticed that nobody was boarding the vessel. Since no one had provided us with an update, I returned to the ticket booth and asked whether the captain had approved our boarding. Only then was I told that we could go on the cruise. Unexpected additional $11 charge: I was then told there would be an additional $11 charge for the two of us. This was never adequately explained. I had originally purchased tickets for a two-hour Cape Cod Canal Cruise, and I was now being placed on a one-hour Hyannis harbor cruise that served ice cream. I do not understand why I was required to pay an additional $11 for a substantially different and shorter cruise. I believe I am entitled to an explanation of how the $11 additional charge was calculated. Failure to inform us of the cancellation: After being given the new tickets, my companion and I walked toward the boarding platform. There was a rope across the walkway, preventing us from boarding. At that point, my companion approached the ticket booth because I did not want to deal with the two employees again. She was then informed that the 4:15 p.m. cruise had been cancelled because of high winds and that we had been moved to the 7:00 p.m. cruise. We were never notified: This is perhaps the most troubling part of the experience. Had I not returned to the booth at approximately 4:16 p.m. to ask whether the captain had approved our boarding, and had my companion not subsequently approached the booth after seeing the rope across the walkway, we apparently would have continued standing there without knowing what was happening. At no point did either employee proactively tell us that the 4:15 p.m. cruise had been cancelled. Last-minute change to our plans: We were ultimately moved to the 7:00 p.m. cruise, which substantially changed the experience and timing of what we had originally purchased. I understand that high winds can necessitate a cancellation, and I am not blaming Hy-Line Cruises for the weather. However, passengers should be promptly and clearly informed when their cruise is cancelled or rescheduled. Overall Concern The entire experience at the Hyannis ticket booth was unprofessional and unnecessarily confusing. The initial problem may have originated with my misunderstanding of the online booking information, but the situation was made considerably worse by the manner in which the employees communicated--or, more accurately, failed to communicate--with us. At no point did the employees provide a clear explanation of what had happened with my original reservation, clearly explain our alternatives, explain the additional $11 charge, or proactively inform us that the 4:15 p.m. cruise had been cancelled.

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    Cape Cod Canal Cruises
    Cape Cod Canal Cruises
    Cape Cod Canal Cruises

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    Lincoln Brothers Fishing

    Lincoln Brothers Fishing

    3.0
    (2 reviews)
    1.8 mi

    I don't even know where to start! I planned a boat charter for my boyfriend's birthday and Captain…read moreJosh was there for every question and concerns I had. On the day of his trip as soon as I arrived, he was on time and ready to go. My boyfriend and his friends went on this trip coming back with dinner for weeks. They caught multiple of fishes in a variety of sizes. My boyfriend non stop talked about how his first boat charter experience was extremely a trip he would not forget.. it was at the point he was ready to book another one. Not only did they caught many fishes but Captain Josh was extremely friendly and made the whole crew really comfortable! I totally recommend and totally will book with Captain Josh again!

    GUYS! DO NOT BOOK A CHARTER FROM THIS GUY!!! I will try to keep this short. I booked a charter and…read morenever got am email confirmation 24 prior to departure as stated on the website. You cannot leave a voicemail as his mailbox is always full. I literally sent 14 texts with no replies. At 10pm the night before and 7 hours from departure, he texts to say that he got a splinter or something in his toe and was waiting at the ER for 3 hours. Ok, dude...well, if you were waiting for 3 hours then you could send a text saying you had to cancel, no?. So, I rescheduled. Same scenario. No communications. I called another phone number on the website and it was his brother (who is no longer affiliated and lives in Texas). He tells me to show up and his brother will meet us at 5am. We show up and guess what? He's not there! Surprise! I called him at 5:00am, 5:15am, 5:30am. Nothing. He calls me at 5:45am and says "Oh, I don't usually leave until 6am. I thought I called you". Wait, WHAT? Am I in the friggin Twilight Zone here?? You thought you called me?? GTFOH...Turns out that it was too windy to go fishing. That, and he said he didn't feel like going because his toe hurt. Ok, dude...Time to reschedule...again. I asked him why sometimes dates are blocked on the website and he says "because tourists suck". Nice. So here we are. Next trip coming up. Texted him to confirm. No response. I am shocked. Texted him to refund my deposit because let's face it...this dude sucks and I cannot believe he is still in business. Skipped the BS and called my bank to file a dispute. Moral of this story? Save yourself from the same torture and book a charter from a reputable business...this guy is a joke.

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    Lincoln Brothers Fishing
    Lincoln Brothers Fishing
    Lincoln Brothers Fishing

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    Cape Marine

    Cape Marine

    2.3
    (3 reviews)
    2.8 mi

    BEWARE - Do Not do business with this desperate company. You will regret every minute of it. I…read moreleft my 33' boat there two seasons ago and it was not properly winterized. I lost two brand new batteries, two bilge pumps, a water pump, burst water line, and the boat was filthy when I picked it up. He took zero responsibility for the damage and during my dispute of the bill, the owner actually showed up at my house and caused a scene in front of my family and neighbors. I had to call the police to remove him. Fair Warning

    I brought my classic banana boat BW outrage here last winter; the hull needed some work, the gas…read moretank was leaking (which I did not know at the time), none of the gauges worked, and the 25 year old motor was not working. Tom Duce assured me that he had years of experience working on "old mercuries" and that he would have no problem tuning it up. The hull work looked good, and the mechanic Tim installed new gauges which I bought for a better price than he would get. He missed the leaky gas tank initially, and then installed the new tank that I ordered from Florida. So far, so good. Unfortunately, we both talked ourselves into working on the motor which he initially put 1.5G into. When he gave me the boat back after having it for 4 months, I tried starting it in the driveway - didn't start because of not having a fuel bulb on the new circuit. Simple mistake? Ok, so I took it back, Tim put on a new bulb. Didn't start. Now, it looks like more electrical parts are fried and need replacing. Why wasn't the motor checked at that point? Tim showed me the cracked insulation that apparently caused the short and the "fry-ing" -- why was this not noted before? Questions and bills were mounting, but I again put trust in owner Tom and mechanic Tim. Two weeks later I was shown the motor spinning in a tub of water for a full 2 minutes, and handed a bill for another 2G, including 9 hours of labor! A few days later I put it in the water -- it didn't get 1/4 mile out before the motor stopped and would not start again. This time I called in exasperation and was told that he would make a house call (45 minutes away) with his mechanic Tim. Never showed up. I left several messages that were not returned. When he finally answered my phone call, I asked for some labor costs back for a motor that obviously wasn't fixed. When I told him that he needed a higher threshold of safety to assure that a motor was working, he asked if I was done "blabbering." I took the boat to a different mechanic who diagnosed yet another electrical problem. I don't fault Tom Duce for an aging motor. I do hold him responsible for releasing a boat that had not been tested, for not returning my many calls and messages, and for failing to take responsibility for a job that was poorly done. By the way, both Tom and Tim smoke almost continuously. Between drags of cigarettes and the hunting around for the right tool amidst the mess that I saw, it is any wonder that either one gets any work done - and I wonder what the labor costs were really for. Do yourself a favor. Stay away.

    Nauset Marine - boating - Updated August 2026

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