Checked out this mall in Waukegan and left without much of anything. It pretty much is hanging on…read morefor life to be honest. Belvidere Discount Mall is a crapfest. Has cheaply made trinkets and other junk. There's also clothing but who knows what kind of quality. Basically it used to be a better mall when it had actual stores people heard of, instead of whatever it is they have. It's more like a Mexican flea market. There's a lot of family owned businesses inside, mostly selling clothes and trinkets. An interesting history about it. The mall opened in 1965 as one of the first in the Chicago area, and at first it was quite successful. It was also the first enclosed mall in Lake County. Soon newer malls opened and it was in trouble. Montgomery Ward was the original anchor. The 1980s was bad as they and other stores left. It's now a Home Depot. There's a lot of empty space. A lot is clustered together at one end. The stores include jewelry, makeup, and cheap stuff. Good that it has found a way to remain open, but it needs lots of help. It's located on Belvidere Road at Lewis. They're open daily from the morning to evening, but many stores have erratic hours so it's like the hours are a suggestion or whatever.

This isn't a "mall" it's an indoor flea market. It's a decent size but I did not stay long to check…read moreit out. My feel of it was those aggressive kiosk people at the mall all living in one giant space to attack any incoming customers. Someone needs to turn this into something cool or make it an outlet spot for retailers. It's sketch.

I liked everything, the super friendly people. There is a…read morewide variety of items and the prices are incredible compared to other stores.

I don't know who answers the phone but dude is an asshole. I called trying to inquire Information…read moreon the location. Here's how the convo went "Thanks for calling horsefeathers " " Hello! How are you today? " Do you have a question? " Yes, hello? Can you hear me? " I said do you have a question? Yes I did have questions u fucking asshole but you ignored the two that I asked. phone service should be better and asking someone how their day was doesn't need to be met with such rudeness

This NEX is located off-base, anyone could enter. If you're…read moreheading here for graduation tickets, don't let the line scare you (there were approximately 200 people in line. We showed up at 10:40, stared at what looked like a mini Navy deployment, and were inside within 30 minutes. The line moves faster than expected, so it was a quick in-and-out mission. Lots of Navy merch which was cool. Now, if you're on the hunt for a "Navy Mom" apparel, may the odds be ever in your favor. Those things disappear faster than free samples at Costco!! Plenty of Navy Dad, Brother, and Sister gear still hanging around, but the Mom merch? Practically an endangered species. A bonus for all my fellow introverts: they've got self-checkout lanes, so you can scan your own stuff, avoid awkward small talk, and be on your way like a retail ninja!!

What a great experience picking up our tickets for graduation and shopping for all our Navy…read moresouvenirs. Everyone was helpful and kind. Prices were so much cheaper than the NEX on base so take my advice and buy all your gear and gifts here before heading to graduation! Parking lot is huge and easy to find a spot. Line for tickets went fast and you're only a mile from base.

Free parking (for 3 hours anyway) will start again on Wednesday, tomorrow, per this announcement:…read more https://www.dailyherald.com/20260810/retail-and-shopping/after-backlash-rosemont-mall-reverses-pay-to-park-policy/ Thank you for making this sensible decision and it was really the only way to go. Thanks also to Yelper pal Rachana for personally informing me of this headsup too!

This mall is tiny. Not much of selection. Parking is not free by plate. They will automatically…read moreread your plate. You still need to go to app and paid. The mall has two floors. The store selection is limited. Sak Fifth Avenue is the larger store. They do have Nike, Gap, Victoria Secret and more. The mall does have a food court. They do have high end stores upstairs. To complete the mall is less than one hour.

I am a huge Ross fan but good location needs some help especially with holiday season approaching…read moreit's only going to get worse. The store was a mess. Items in the wrong area and sizes. Piles of clothing and shoes all over. I feel bad for the workers because cleaning after people who don't hang things back up is yes unfortunate. I ended up finding an item but almost didn't get it because the line was backed up with only one cashier. There was another employee that could have jumped on the register to help but I guess they had other duties. Ross prices are going up so there's not even a real reason to shop there.

Customer Experience - Ross Waukegan, 1301 N. Lewis Ave To…read moreWhom It May Concern, I am writing to provide feedback regarding my recent visit to your Ross location at 1301 N. Lewis Ave, Waukegan, IL, on Sunday, January 26, 2026, approximately one hour prior to closing. Upon entering the store, I immediately noticed that the entrance area was slippery and unclean, creating a potential safety hazard. I nearly slipped in the doorway, which I found concerning, as most Ross locations I have visited typically have either a security officer or a store associate positioned at the entrance to welcome customers and maintain a safe environment. Once inside, I observed several issues impacting both safety and customer service. The store appeared disorganized, with numerous items out of place or lacking price tags. While I understand that this was during the last hour of sales, I was surprised by the lack of floor support or proactive assistance for customers. As I approached the checkout area, I noticed a significant line forming around the jewelry counter. I requested assistance from two store associates who were present but engaged in a personal conversation. When I asked them to assist a gentleman who was handling a line of more than eight customers, one associate informed me that staff members were on break. As someone with over 28 years of professional experience in customer service, leadership, and retail across multiple industries, I am aware that employee breaks are typically scheduled so as not to impact customer support or store operations. When I asked for her name and position, the associate refused to provide her name, stating only that she was a manager. Her demeanor was dismissive and unprofessional, which negatively impacted my experience and, I would argue, the overall morale and performance of the store. Eventually, another associate, who was on break and wearing her name badge, came to assist at the front, and I appreciated her effort. However, the initial interactions left a strong impression regarding the importance of staff accountability and professionalism. We are currently in a challenging economic environment, and every dollar spent by customers is meaningful. When a store does not value the hard-earned money of its clients or fails to provide the level of service customers expect, it risks losing them. Poor service can create a domino effect, ultimately impacting sales, customer loyalty, and team morale. I respectfully encourage your leadership team to reinforce policies regarding staff engagement, customer service, and floor coverage, particularly during peak or closing hours. Customers notice how staff are treated and how they conduct themselves, and these interactions directly influence repeat business. Providing the level of service one would expect as a customer is not just courteous -- it is essential to maintaining a strong, loyal client base. Thank you for taking the time to review my feedback. I hope it will be received constructively to support positive changes in staff conduct and overall customer experience at this location. Sincerely, Qiana langston

Came to check out the perfume cabinet. Pretty good selections lots of large bottles though. Some…read moresmall bottles too. Versace, Carolina Hererra, to name a few. They close at 7pm on Sundays. We came just about when they were about to close and they kept announcing lol. We didn't realize the time but would have love to browse around more.

Enjoyable shopping experience!…read more I like to browse this Rack location when I'm in the area. They have a nice selection and the environment is clean and organized. I am a big fan of their ladies' casual dresses and my husband likes their selection of dress shirts. We have found a couple good value options and consistent availability, which is nice when you need something and don't have days to shop for it. The staff is always friendly and helpful also! If you're in the area, I recommend giving this Nordstrom Rack a try!

Lots of parking, shopping, and restaurants to choose from in this area. Love the different…read moreselection of stores and the variety. Good deals on items that would normally be super pricey. I would gladly come back.

Horrible store and business overall. I live by an outlet and in the store, on Labor Day week, they…read moreadvertise entire store 'up to 70%off + additional 15%'. And one table has all older Disney patterns and the a sign showing the sale then you go to the checkout and they say it's only 15% off. When I ask about the sign, they said that they are made to put that sign on the table even though those items are not part of the current weekend sales. They advertise a sale but do not honor it and try to rope you into thinking there is a sale when there is not.

At the Walmart location in Waukegan, IL the manager named Steven was very knowledgeable and…read morepatient! Also he knew his product knowledge about camping equipment! He was very helpful! He should get a generous raise without him I would have had a really hard time getting my items. This was in early June I think June 22nd 2026. He helped me and my son find our items! This is mostly about this wonderful employee. Ive had problems with Walmart before but they did an awesome job having this wonderful employee!

I love going to Walmart but the only thing is when I shop there's never any workers as cashiers and…read morethey shut down most of the self checkout lanes. Other than that it's a walmart. You can usually get what you're looking for at a decent price.

I have been shopping at the store ever since they opened here at the Glen. And I think a few things…read morekeep on bringing me back here. Number one I think the old school aesthetic that really makes it feel Homie and less like a modern factory. Also, all the people who work here are so super nice and there's always a lot of people working here so this looks like the opposite of any other department store Also, during Christmas, they will wrap anything that you buy there for free and you even get choices which is so incredible because no place offers that anymore outside of Neiman Marcus They always have something good to select from and when I first started shopping there in my 20s the younger section was always very much on Trend. They have some really good brands that they care that you can also find at Nordstrom for example, you can find UGGs Nike Adidas coach, great beauty and fragrances, etc. I'm not giving them a perfect five stars because I do wish that part of the store had been renovated over the years or just kind of updated would've been great And also for people who don't know, they also have their own credit card and if you need a department store credit card, they actually charge you 0% Not sure if that's still the case today, but it was back then so what that meant was as long as you paid the minimum they didn't charge you any APR or finance charges.

Loved this store, we came in here to pick up a wedding gift and it was amazing the entire…read moreexperience, the gift wrapping, the majestic piano player hitting the keys ever so gracefully the selection is plentiful. Perfume, children's clothes, toys books. Home decor, gift cards, everything about this place, and the shopping experience was divine.

This is my rating based on the potential that I'm seeing with the redevelopment of this mall. Over…read moretime, this mall has generally been a good spot to gather with a quality set of stores, though there's definitely a lot more competition nearby with good options in all of the surrounding shopping centers that cover all the different varieties of shops and restaurants. With lots of indoor malls closing nearby, this setup has become a bit more of a rarity, and personally I still like having a large spot with furniture to sit down at when I need to rest, a climate controlled area for when it's too hot or cold outside, and lots of fun spots to do seasonal pictures. With Hawthorn 2.0, I'm quite excited for what is to come. It looks like there will be a fresh set of solid anchors like Perry's Steakhouse, AMC, Dave & Busters, Macy's, etc. If this develops similarly to Randhurst, this would be a great spot to gather in Vernon Hills. Even before this is complete however, Hawthorn Mall has retained more quality tenants and has an overall cleaner and more modern look than some of the other indoor malls nearby. With the next closest similar offering being Woodfield Mall, this is still a fairly unique offering.

Hawthorn Mall used to be a go to spot, especially for Christmas shopping. I have childhood memories…read moreof going there with my mother. It's sad to see all of the empty stores in the mall. It still has some favorites like Macy's, Maggiano's, and AMC theaters. I love going to Macy's. I can always find a bargain in the Backstage area! I hope that Hawthorn Mall can attract some new shops and return to its glory days.