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    Navy Exchange Main

    3.0 (1 review)

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    2 years ago

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    Gucci

    Gucci

    2.9(87 reviews)
    23.9 mi
    $$$
    Luxury
    Boutique

    I really had an extraordinary shopping experience thanks to a young lady by the name of Devon…read moreTaylor‼ Who is very knowledgeable, kind, and serves with passion‼ If you need anything it's so worth stopping by this Gucci store for their value and awesome selections‼ I highly recommend this store tell them Nathan sent you! Thank you Gucci for employing such excellence in service‼

    I had been dreaming about owning a Gucci purse for five years. When my boyfriend told me I could…read morefinally get one if it showed up at the outlet, it felt like a real milestone. The day it did, I was overjoyed. The sales associate, who had to search to find the last one in stock, was helpful and I left the store on cloud nine. That evening, when I unboxed my purse at home, my heart sank. There was a visible piece of damaged leather on the front. I looked up the Rosemont store number online and called it, not realizing it connected to a general customer service line. The representative was kind and reassuring -- they confirmed the purse was still available in other locations and told me I could bring it back the next day for an exchange or to have one ordered from another store. I felt relieved and went to bed thinking it would all be sorted out easily. It was not. When I arrived at the store the next day -- tags still on, purse unused, receipt in hand -- I was met with a very different experience. The manager immediately told me that calling customer service had been 'my first mistake,' that the sales associate should have given me his personal number, and that the overseas customer service line was not equipped to help me. This was my very first purchase at a Gucci store. I had no way of knowing any of that. His tone was condescending and I felt as though I was being accused of something rather than helped. The sales associate who had sold me the purse the night before did not greet me or acknowledge me. He examined the purse and initially acted as though he could not find the damage -- even though it was clearly visible on the front. I had to point it out myself. No apology was offered. The manager continued to tell me I should not have listened to customer service. To make matters worse, it was discovered during the visit that a second identical purse had been sitting in a drawer at the front of the store all along -- meaning a simple exchange had always been possible. The night before, I had been told it was the last one in stock. I ended up in tears. I was embarrassed and heartbroken. This was a $1,200 purse and the most special purchase my bf made for me. I was not asking for a refund or anything beyond what I had paid for. I simply wanted a purse without a defect. I am not someone who will say I will never return -- I love quality and I appreciate the brand. But if Gucci has a customer service line, customers should be able to trust what they are told. And if a customer walks in with a legitimate concern on a first-time purchase, they deserve to be treated with kindness and respect -- not made to feel like a problem. For a luxury brand at this price point, that is the bare minimum.

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    Horsefeathers - We now have a black hole, a subspace anomaly, and chroniton particles!

    Horsefeathers

    3.7(85 reviews)
    2.9 mi
    $$

    I don't know who answers the phone but dude is an asshole. I called trying to inquire Information…read moreon the location. Here's how the convo went "Thanks for calling horsefeathers " " Hello! How are you today? " Do you have a question? " Yes, hello? Can you hear me? " I said do you have a question? Yes I did have questions u fucking asshole but you ignored the two that I asked. phone service should be better and asking someone how their day was doesn't need to be met with such rudeness

    My response to the owner: We were not greeted and spoken to kindly... Doesn't matter if you don't…read morethink you screamed. You raised your voice calling "No kids in here" You could have at least said "Hello" or maybe "Hello, how are you? Unfortunately we don't allow babies in baby carriers that can't walk or touch anything in our store either." If you were polite but just enforcing rules we wouldn't have had a problem. It was your tone, your facial expression and volume. The gal whom you were checking out saw us outside and said "That was rude" Referring to you... raising your voice. Your sign is not clear which is why there is confusion. No one under 18 years old would have been more clear. You can have whatever rules you want, make them clear. I've been coming here since I was in my teens. Teens are "kids" as well. So like I said on the way out, I won't be returning. I'll support other small businesses that know how to speak to their customers. Costumer Service! I came in with my baby in a carrier, and upon entry I was screamed at "No kids in here" from the owner. It would have been nice of him to greet us and let us know that babies that don't walk also aren't aloud. The sign outside is not clear what ages cannot enter.

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    Yelp is a weapon for dumb people.

    Navy Exchange Main - deptstores - Updated June 2026

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