I needed a break line fixed and was given an estimate of around $250, then told that i needed…read moreanother part replaced and was given no estimate for the service. When I asked randomly if it would be another $200-$250 for that service I was told yes. After everything was said and done I was charged $1000 a number that was never mentioned or agreed upon, and to top it all off after receiving my vehicle back it started had a new problem that I never experienced prior that i now have to fix before I can get a new tire. Thanks charleston service center for all the turmoil!

** - Over \$10,000 Wasted, Still Driving with Unsafe Repairs**…read more Over the past year, my wife and I have spent **more than \$10,000** at **Charleston Service Center** between our **2011 Ram 1500** and **2012 Ford Fusion**. After countless return visits for improperly done repairs, I finally gave up and took our vehicles to **Oakland Service Center** -- the only shop I trust now. Let me start by saying: **Jerry Hamner**, the former owner and intake guy, was great. He was honest and professional. But under the **new ownership**, this place has turned into an unqualified, high-priced guessing game -- and it's costing people big time. --- ### **2012 Ford Fusion (My Wife's Car):** * Brakes were replaced, but the car **pulls into oncoming traffic under braking**. That is a **critical safety failure**. * The shop claimed it was fine -- either they didn't test drive the vehicle or ignored the issue entirely. * **Brakes squeal constantly**, and we were told it's "just the parts," even though we were charged for **premium components**. * As of today, her brakes are **still squealing** because we can't afford to have them redone yet -- but we will eventually, somewhere else. --- ### **2011 Ram 1500 (My Truck):** * Was told the **rear end was bent**. It wasn't. They used this to justify a **completely unnecessary rear-end replacement.** * They tried to do an **alignment three times** -- each time it got worse. My steering wheel went from straight up to **noon**, then **11 a.m.**, then **2 p.m.**, and the **tire wear was extreme**. * They pushed **premium parts** at **massive markups** -- I paid **\$2,600 for parts that retail around \$600**. * They **misdiagnosed the 4x4 system**, replaced the wrong components, and only after **I figured out the actual issue myself**, did I buy the correct part and take it to **Oakland Service Center** to be properly installed. * Now the **engine has blown**, and I'm waiting to find out from Oakland what went wrong -- because I no longer trust anything this shop did. --- ### This Is Not ASE-Certified Work Basic procedures like **greasing the back of brake pads** to prevent squeal were skipped. That's **day-one mechanic training**. I seriously doubt the current crew has **ASE certification**, and if they do, it's not reflected in their work. --- ### Want Jerry's Quality? Go to Oakland. Jerry used **Oakland Service Center** for years. That's where I go now -- and it's the only place I recommend. Charleston Service Center, under its current ownership, **blames everyone else, avoids accountability**, and is slowly destroying what Jerry built. --- ### Final Warning: If you go to Charleston Service Center, be prepared to **spend thousands**, return repeatedly, and eventually **pay another shop** to fix what they messed up. I gave them every chance. **Over \$10,000 later**, my wife's brakes still squeal, and my engine just blew. **Avoid this place unless you like wasting money and risking safety.** We are taking them to small claims court very soon.

I have done business at three Neal tire locations. The Mattoon store is the best. Bought tires here…read moreand have got great service. All the people are very friendly. The guys in the service dept. have done a good job in taking care when installing tires and changing oil. The guys upfront are always very receptive. They are very good at giving options on quality and price of different brand tires.

Last year during tax season, I got new tires put on and I never noticed any issues with it. And now…read morethis winter, I've noticed so much issues with it. The driver's side Front tire doesn't stick to the rim like it's supposed to cause it's got a red dot and yellow dot on there. And I've noticing that red.and yellow.is in different spots on the rim, each day after I drive it, that tells me that tire is sliding on that rim And I think when they put the tire on, they damaged the boss them sensor whatever you call it. And now I've got to replace it. And I don't have the money cause I'm currently low on hours at work because they're cutting down on labor costs, I didn't want to go to them. Because I had bad experiences with them in the past.I rather went to pilsen's , but my stepdad talks being going to neil tire

very racist. I've taken my car there twice. Once for new tires and again for an oil change. On both…read moreoccasions I was denied service due to my car "smelling like marijuana". I was told it "bothered a technician's health issues". If you are an African-American individual with a black ice air freshener, I suggest you don't take your car here unless you want to be racially profiled for doing drugs. I'd give no stars if possible.

Dear Walmart Management- Please teach your employees how…read moreto utilize your phone system AND to refrain from eating while talking to a potential customer trying to schedule an oil change. Young person disconnected the call multiple times and was eating something as she told me she was trying to find someone who could help schedule an appointment...... Operator FINALLY informed me no appointments needed....... Maybe tell that to the children answering your phones and things would go easier.......

Sold me a $250.00 dollar battery, but told me I didn't need a tune up. After their service, I took…read moremy car to another mechanic in town and found out I DEFINITELY needed a tune-up, plus a lot more. Car is now running like a top So, I want to thank Car-X. If it hadn't been for them, I may not have gotten my car fixed properly

THEY RELEASED A "LIFE HAZARD" ONTO THE ROAD - AVOID AT ALL COSTS…read more If I could give zero stars, I would. Monro, Inc. and its subsidiaries (Car X and Tire Barn Warehouse) are not just incompetent; they are dangerous. In September, Car X in Charleston stripped my lug bolts during a routine service and hid it from me. It took a separate mechanic in Pennsylvania to point out that my wheel was seized. When I went back to Charleston, they admitted they messed up, blamed a fired employee, and sent me to Tire Barn in Champaign. Instead of fixing the catastrophe, Tire Barn reinstalled a structurally compromised wheel and sent me on my way. I only found out how close I was to a fatal accident when Costco Tire Center refused to let me drive the car away this month, calling it a "huge road hazard" that no professional should have ever let on the street. To top it off, trying to get help from their corporate office was a nightmare. I spoke with a Theresa Griffith, Guest Service Manager, who was incredibly unhelpful, dismissive, and clearly didn't care that her company's negligence ruined my Easter vacation and put me in physical danger. Do not trust these people with your vehicle. They will damage your car, lie about it, and then act like you're the problem when you demand they make it right. They are a disgrace to the automotive industry.

I like the owner . The guy who answers the phone needs a new job. He's arrogant acts like he knows…read moreeverything, and just acts like you're an inconvenience to even make his phone ring. This is not one example this has happened several times. That's why I quit going matter of fact it just now happened again. I had not done business with them for a couple years. I was hoping he was gone as soon as I heard his voice and his tone and his demeanor, I knew it would be a pointless conversation. I will never go back

I like their customer service. They are polite. The atmosphere is warm and welcoming. I just wish…read morethey had Saturday hours because I work when they are Open. My hours are the same. I need to get my vehicle in and can't. I live and work in Charleston so it not just up the road. I am picky about my car care. Thank you for your great care

I've been consistently impressed with the customer service at this location. Matt went out of his…read moreway to help me (and others), and was very polite and respectful when presenting options. I believe he saved me a good deal of money. It's great to find a mechanic you can trust.

Beware. The former owner John Inyart has sold this business in 2018 and it is under new ownership…read more After 2 vehicles have been repaired parts that were just replaced have fallen off. One a few months ago, the brand new brake pads fell off after being replaced. One more recently the brake springs fell off after being replaced. It doesn't seem they are a competent repair shop.

Sold truck not even 9 months ago and have had nothing but mechanical and technical issues they…read morewon't cover.... Sold us a lemon which is wrong for a 2017....

Ongoing electrical problem that 4 other dealerships couldn't locate or solve. I was 300 miles away…read morefrom home and had to get to the closest dealership as fast as I could. I couldn't have been luckier that day. Service Tech Jacob was the only person after 10,000 miles and 5 dealerships that took the time to properly trouble shoot my problem, locate the issue, and fix the problem. If I had a major problem in the future, I would drive 300 miles so Jacob could solve it, the first time. I have NEVER been so impressed with any dealership as I was with Diepholz!

I took my vehicle in for new pads and rotors. I didn't even make to the end of the street when I…read morehad to use my brakes and the peddle went to the floor. Had to limp it around the block and take it back in. The mechanic tells me that there must still be air in the lines. Shouldn't this be checked? Wouldn't this be noticed on a test drive? Oh, yea... neither was done!! This is the type of service quality you can expect from them. Recommend you go elsewhere. Not being thorough and then lied to my face.... wow! This is your restructured team!?!? Need to try again!!

Darrin and his staff are great!! From quality of work, to customer satisfaction, honesty, and…read moreprices! I wouldn't take my vehicles anywhere else; they're the best!!