I've only used them one time so far but I'll enjoy back. The staff was very friendly and first…read moretimers receive 25% off their order plus a $10 credit. I was cleaning my son's dress pants and shirt so when I picked it up it was free! Doesn't Get any better than that.

Awful customer service. New ownership is condescending and rude. Pick up and drop is inconsistent…read moreand can not gain resolution. Charging fees that they can't substantiate.

Great work always. Wonderful customer service. Good prices. So convenient the locationread more

I took three pairs of pants to this store to be cleaned and hemmed. When I dropped them off, I was…read moretold that the alterations were sent out, so I expected the work to be done professionally. Unfortunately, that was not the case. This is the worst hemming job I have ever seen. One pair of my orange pants was hemmed using bright pink thread, which is clearly visible along the hem. The stitching wasn't even secured properly--it started coming loose while I was standing in the store speaking with the staff. When I brought the issue to their attention, I was told I would have to wait to speak with the manager, John, because he wasn't in the store that day. After paying $57 to have three pairs of pants hemmed, I now have to pay to have all three pairs redone correctly. I am extremely disappointed with the quality of the alterations and the lack of an immediate resolution. Based on my experience I would not use them for alterations.

Went on a Sunday morning when our dryer decided not to work. I was surprised to see how large it…read morewas inside. It was crowded but we had no problem finding 3 dryers together. Only downside is there is not a lot of room to sit. I also couldn't figure out how to get a refund on my remaining $$ so I guess I'll go back to wash comforters at some point.

Location is clean and has helpful employees. Today was my first time there while my home washing…read moremachine is out of commission and they showed me how to load the payment card and how the machines work.

Would give it zero stars if I could. Took two hoodie jackets in there, one had to be sent out for…read more"special" cleaning which cost $70 because of leather print on the back. When I finally went to go it a month later because they never called me to tell me it was ready, the hoodie string was missing (which could only be removed by cutting it off) and they tried telling me it was never in when I brought it in to begin with and that I'd have to call their "special" cleaners myself to sort it out. They ended up saying they'll look for it and it's been another month almost and no update. So glad I paid $70 for them to ruin my jacket, what a great first impression.

I have been coming here for years. It is family owned and they are very kind and consistent.read more

We have been regular customers with several monthly visits for years and have complete confidence…read moreand total satisfaction with their dry cleaning service. We would recommend Sterling Cleaners to everyone!

I have been a customer for over a year. Sterling cleaners has had some challenges the last 10…read moreweeks. The front counter ladies are excellent and unfortunately, they spend a great deal of time looking for clothing that has been misplaced and racked in a different area than the computer says. I brought in 3 shirts and when I went to pick them up only one was ready and they said the other two would follow. I received a ticket for the two that i was owed. Looking for the shirts went on for a month. I was finally called by sterling and they told me the shirts were given to someone else and that person brought them back. I went in to pick them up and they were no where to be found. Management handled this so poorly, they took another week to research. I was told they would have to look at video and totally disregarded what I was saying in addition I had two of her employees verify what I was saying was correct. Finally they admitted they could not find them and offered to reimburse $15 to $20.00 a shirt. I not sure where you can replace a dress shirt for $20.00. I was also told by management I picked them up and she remembered waiting on me. She has never waited on me. This situation could have been handled more professional and it took me 3 trips to get an answer. Management basically told me I was a liar which I find amazing when the two employess backed me up. I have moved on and will not do business with Sterling due to management. What a shame the front counter ladies are excellent. I think people should know the $15 to $20 replacement policy on shirts if they lose yours.

I have frequented this dry cleaner, several times in the past several years. It used to be such a…read moregood place,very friendly people Quality was spot on. I have given it a few tries in the past year and have been disappointed with the quality and service. I picked up several items and was charged more than expected and questioned why they charged me for a dress and not a shirt. The gentleman that assisted me said you'll have to call Tonya back. I said, but this is a shirt and he said I don't have any control over that? I did not have time to dispute it. I then took a queen down comforter, and I was told it would take a week to get it back,which I understand. I was text within two hours of leaving saying it was ready. I said what happened to the week out. She said oh I had time to do it today. I questioned if it was professionally done and she said OK. I will send it downtown and have it done??? I also had a five dollar coupon taken off at drop off. Tonya said when I went to pick up the item that the five dollar coupon was not honored. Both Tonya and April were very rude and as a matter of fact and not customer service friendly, I will take my dry cleaning elsewhere.

Stopped in on Tuesday, Aug 27 at 6:48 pm. Sign says the store is open until 7pm, but it was locked…read moreup, lights were off, and nobody came when I knocked (loudly) on the door. Management might want to address leaving early with the employee(s) who were supposed to be working until 7pm on August 27th. If you have a land line in the store, I have a suggestion. Require whoever is supposed to work until 7pm to call you at 7pm from the store land line. That way, you know they did not leave early...

Shirts on time! And a sleeping bag done for a reasonable…read moreprice. ...........................

I have been to your location and called regarding my damaged dress. Still no contact. I have posted…read moreon social media which will reach hundreds of people. This is unacceptable and should not take this long for anyone to respond to an issue that you all created. Chris called me today after this post to insult my intelligence. He acted clueless and told me the dress looks fine to him. Well, I have pictures. He told me I was not getting anything from him and that he deals with this type of stuff all the time and that there is a disclaimer posted in their store and on their receipts. My dress was white/ivory and it is gray! They do not appear to be registered with the Secretary of State and are not accredited by the BBB. He hung up on me three times and told me to talk to his attorney. I, absolutely, have no problem with doing that at all. He is unprofessional and cannot articulate a clear thought or sentence and should not be handling customer complaints.

Great staff. Easy, convenient and efficient place to get baseball tourney laundry done.read more

Came here to wash two large blankets. The employeee was very helpful in walking me through the…read moreprocess. I'll be back in the future for larger items- their dryers are HUGE!