Courteous and efficient! The service was great. Now I know…read morewhere to go for sliding glass doors and screens that require a fix. I'll be letting my friends and family know about this honest and reliable company

This is my first time to write a review for a well deserved company. These guys are professionals…read morewho deeply values exceptional customer service, attention to details and reasonably priced for sliding door repair without compromising their quality of work! Grant added some perks without any extra costs. Highly recommended!

We had two sliding doors ordered with Kai. We contacted Kai when we realized no one else carried…read moresliding doors of the right size with inset blinds. Kai came out, took measurements, found an installer that would help us stay within our budget and within three months of ordering they are installed. The sliding doors have made a world of difference to the temperature of our home. The installer he helped us contract with was also responsive and fit us in within a month despite the how busy it has been recently for people in the construction trades.

I brought in a brand-new door to have it drilled for hardware. During that time, the wood split…read moredirectly from the bore hole and separated down the face of the door. Two contractors looked at it and immediately identified it as drilling stress. Instead of even considering that possibility, I was told repeatedly that it "can only be water damage." The door is dry. It has never been exposed to significant moisture. But there was zero willingness to discuss that. What was most frustrating wasn't the mistake, it was the refusal to take any responsibility or work toward a fair solution. We live less than half a mile away and were actively purchasing additional doors that same day. Rather than try to make it right, the conversation became defensive and rigid. As a customer, you want to feel like a business stands behind its work. That didn't happen here. I've decided to take my business elsewhere.

We had a very simple request: drill for hardware on a brand-new door…read more Instead, we got a cracked bore hole and a split running straight down from it. Two separate contractors looked at it and immediately said the drill bit lifted the wood fibers and caused the split. Not water. Not "moisture bubbling." Mechanical stress from drilling. The door is bone dry. We live 0.4 miles away. It was transported covered. There has been zero exposure to the kind of water that would cause structural separation. You'd need a flood, not a short drive home. And at the very least, the door would have still been wet. These pictures were taken less than 20 minutes from when the door was picked up. Rather than take responsibility, we were told it "can only be water" and offered to have it "steamed." Steam. For a drilling split. We were actively purchasing three additional doors the same day. Those have now been canceled. We've found another supplier who understands how doors, and accountability, work. Mistakes happen. Refusing to own them is the real issue.

Danny did an excellent job repairing a door that was stuck closed due to roots lifting the…read morefoundation of the house. He also adjusted an interior door that would no longer latch. He came on time, had great communication, and was very affordable compared to a handyman who had previously given us an estimate. With so many service folks ghosting potential clients nowadays, I was pleasantly surprised by the great communication. If you have door-related issues, don't mess around with handymen, Danny is an expert and he will do it efficiently and most important, he'll do it RIGHT.

Came out quick to help us with a with a broken closer on our store front door. Danny was super…read morecommunicative and easy to work with. We will be working with them going to forward with any issues!

Javier does WONDERFUL work. For us he's replaced both the glass in existing windows when the…read morethermal barrier was compromised, and replaced and reframed whole windows. He works fast, well, and for a very fair price. And he's a really nice guy.

He bought a bifold door from our company and won't pay his bills. I've tried to contact him and…read morecollect and after three months he answered. He was out of the country and would have to call me back. He never called me back. I tried to get a few installs in he area and he won't return the calls. No call, no text, and no email. He fell off the earth. Only because he wants to not pay his bills. Basically a deadbeat. I wouldn't use his company.

Can we give negative stars? We give one star only because Yelp requires that in order to post a…read morereview. Dealing with The Benchmark and Doc Henry was without a doubt the worst experience of our entire remodel. The window manufacturer, Reynears, was equally disastrous. Doc did not know his product at all, and our entire window system had to be re-engineered and re-installed. The Benchmark and Reynears led us on, stone-walled, and eventually refused to respond to our inquiries. Two years down the road, while we lived with defective windows and doors that could not be properly opened or closed, replacement hardware (aesthetically not at all what we had ordered) finally arrived. We still have pieces missing, and Doc has gone AWOL. If we had had the energy to take The Benchmark to court, we would have. Not only did we live in a house that could not be secured, the untold stress inflicted on us was unforgivable. As Eugene L said, remodeling is hard enough already. Spare yourself, and find a window and door company that has scruples and actually cares about the quality of its product and honest customer service.

I purchased new Kolbe and Kolbe Windows about 5 years ago from Doc Henry to replace old windows in…read moremy 1935 bungalow. Doc was patient and very helpful choosing the right colors to compliment my house and they are now the jewels that make it shine. Because retrofits in old homes can create the need for tweaks as the years go by, I have always been able to count on Doc of Benchmark Windows to be there for me. He is a person of utmost integrity who stands by his products and makes sure all issues are addressed promptly. This is very important to me. I have been building and remodeling homes for the last 20 years and having a reliable, competent company for Windows and doors is of critical! So many vendors do not stand behind their products and once you have a problem and they don't want to be responsible? Well, then you have REAL problems. Doc has helped me out even when it wasn't his responsibility because that's the kind of person he is: helpful, courteous, knowledgable, professional and full of integrity. And his products are of exceptional quality. I cannot recommend Benchmark Windows highly enough!

Zane has came to checked the door in person, gave us a quote (we agreed on.) and scheduled the date…read moreto work on the project. He rescheduled the first time because of health issue. We did agreed to reschedule the other date two weeks from the last appointment. I messaged him to touch base a week before the meeting date. He didn't respond. This whole process is over a month. On the day of his wife texted back and said he went back to the hospital. I understand if you have health issues. It's not okay and unprofessional to agree to work and schedule it twice but not follow through and bad communication throughout the process. Do not recommend this business. It's unaccountable.

I recently received a quote from Zane's door when a technician visited my house for measurements…read more The quote was really good compared to other companies but the door hardware is separate. That way there is flexibility with what you want to buy. Painting is also not provided but thats is NOT a big problem as there are plenty of providers

Victor and Sergio did a great job scheduling and assembling the desks for me. Very courteous, made…read morea great effort to keep the area clean and picked up boxes and trash after the job was completed.

Victor and crew have improved the interior and exterior of my house on various projects including…read morere-siding a garage, digging a french drain, building an electric fireplace/TV wall, replacing a window and installing driveway pavers. All around good folks and I can highly recommend their work.