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    Neff Mill & Cabinet

    5.0 (1 review)
    Open 7:30 am - 6:00 pm

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    5 years ago

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    Monterey Coast Door & Supply - Showroom

    Monterey Coast Door & Supply

    (6 reviews)

    I brought in a brand-new door to have it drilled for hardware. During that time, the wood split…read moredirectly from the bore hole and separated down the face of the door. Two contractors looked at it and immediately identified it as drilling stress. Instead of even considering that possibility, I was told repeatedly that it "can only be water damage." The door is dry. It has never been exposed to significant moisture. But there was zero willingness to discuss that. What was most frustrating wasn't the mistake, it was the refusal to take any responsibility or work toward a fair solution. We live less than half a mile away and were actively purchasing additional doors that same day. Rather than try to make it right, the conversation became defensive and rigid. As a customer, you want to feel like a business stands behind its work. That didn't happen here. I've decided to take my business elsewhere.

    We had a very simple request: drill for hardware on a brand-new door…read more Instead, we got a cracked bore hole and a split running straight down from it. Two separate contractors looked at it and immediately said the drill bit lifted the wood fibers and caused the split. Not water. Not "moisture bubbling." Mechanical stress from drilling. The door is bone dry. We live 0.4 miles away. It was transported covered. There has been zero exposure to the kind of water that would cause structural separation. You'd need a flood, not a short drive home. And at the very least, the door would have still been wet. These pictures were taken less than 20 minutes from when the door was picked up. Rather than take responsibility, we were told it "can only be water" and offered to have it "steamed." Steam. For a drilling split. We were actively purchasing three additional doors the same day. Those have now been canceled. We've found another supplier who understands how doors, and accountability, work. Mistakes happen. Refusing to own them is the real issue.

    Benchmark

    Benchmark

    (2 reviews)

    Can we give negative stars? We give one star only because Yelp requires that in order to post a…read morereview. Dealing with The Benchmark and Doc Henry was without a doubt the worst experience of our entire remodel. The window manufacturer, Reynears, was equally disastrous. Doc did not know his product at all, and our entire window system had to be re-engineered and re-installed. The Benchmark and Reynears led us on, stone-walled, and eventually refused to respond to our inquiries. Two years down the road, while we lived with defective windows and doors that could not be properly opened or closed, replacement hardware (aesthetically not at all what we had ordered) finally arrived. We still have pieces missing, and Doc has gone AWOL. If we had had the energy to take The Benchmark to court, we would have. Not only did we live in a house that could not be secured, the untold stress inflicted on us was unforgivable. As Eugene L said, remodeling is hard enough already. Spare yourself, and find a window and door company that has scruples and actually cares about the quality of its product and honest customer service.

    I purchased new Kolbe and Kolbe Windows about 5 years ago from Doc Henry to replace old windows in…read moremy 1935 bungalow. Doc was patient and very helpful choosing the right colors to compliment my house and they are now the jewels that make it shine. Because retrofits in old homes can create the need for tweaks as the years go by, I have always been able to count on Doc of Benchmark Windows to be there for me. He is a person of utmost integrity who stands by his products and makes sure all issues are addressed promptly. This is very important to me. I have been building and remodeling homes for the last 20 years and having a reliable, competent company for Windows and doors is of critical! So many vendors do not stand behind their products and once you have a problem and they don't want to be responsible? Well, then you have REAL problems. Doc has helped me out even when it wasn't his responsibility because that's the kind of person he is: helpful, courteous, knowledgable, professional and full of integrity. And his products are of exceptional quality. I cannot recommend Benchmark Windows highly enough!

    Neff Mill & Cabinet - cabinetry - Updated June 2026

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