Four years ago, we had a basement water problem and ServPro Wheaton came out right away to help,…read morethen later we had them back to do the restoration. They did very good job in both regards. Just this week we needed documentation at the request of the people buying our home. Christy in the office did a great job in getting us exactly what we needed in a very timely fashion. This kind of support is greatly appreciated and completely demonstrates that the firm is in business for the long run.

I waited several weeks before writing this review because I wanted to give the company an…read moreopportunity to make things right. Unfortunately, after being ignored for weeks, I've given up hope that they will. They came to our unit to perform mitigation work after water damage caused by an upstairs neighbor. When they finished and left, we discovered that the cover for our ceiling fan junction box and one of our light fixtures were missing. I contacted them within an hour of them leaving, and initially they were responsive. However, they repeatedly sent me photos of an entirely different light fixture in a different room of our home (our kitchen instead of our living room) and insisted they hadn't removed anything. I explained multiple times that they were looking at the wrong room, and I even sent my own photos, but they continued to insist they were correct. Eventually, communication stopped. The supervisor, Aldo, called me once, but I wasn't able to answer immediately. I returned his call and sent a text within an hour, but I never received a response. Despite promising that the light would be replaced, I've been completely ignored ever since. We are now left without a light fixture and have to purchase a replacement ourselves and pay someone to install it. The lack of accountability and follow-through has been extremely disappointing. I understand mistakes happen, but ignoring a customer instead of resolving the issue is unacceptable.

I am sharing my experience with the construction team for this Servpro franchise to help others…read moremake informed decisions. This review reflects my personal interactions and concerns and is not directed at Servpro Corporate or other franchise locations. After a water-damage incident, this franchise handled both mitigation and the beginning of a rebuild of my only bathroom. Mitigation took about three weeks. Although it initially appeared satisfactory, I have since been informed by my insurance provider and other professionals that moisture may have been left in the crawlspace, which has contributed to buckling in my hardwood floors. The floors are now raised and uneven, and this has caused structural issues in our hallway--including doors that no longer open and close properly following mitigation and the new subfloor installation. For the rebuild, my insurance approved the estimate on October 1st, and the franchise accepted an 80% deposit on October 7th. In writing, I was told that work would begin within one week of payment and that the bathroom would be completed in approximately 4-5 days. I have emails and messages documenting this timeline. Because this is my only bathroom, this commitment was essential. Despite these assurances, the project did not start on schedule, and the delays that followed were significant. Work that appears to require a permit under my city's regulations was performed without one. When I first asked about the permit, I was told it wasn't needed; after confirming with the city that a permit was required, I repeatedly requested that the franchise submit the application. Although they stated several times--verbally and in writing--that they would file it, the city confirmed on every check-in that no permit application had ever been submitted. After I requested permit and insurance information, the team stopped returning to complete the work. This occurred around week 7 of us living in a hotel due to delays and halted work. At this point, I have been without a functioning bathroom for more than 10 weeks and was displaced from our home for a total of 8 weeks. The bathroom remains incomplete, with only a toilet installed. I also have photos and message threads showing that the toilet I ordered through them was replaced with a completely different model than the one we discussed. I also included emails documenting the timeline they provided, which we now know they did not meet. It is almost December, and we still do not have a completed bathroom. I raised these concerns with the project superintendent and then escalated them to his supervisor, who asked for additional time to resolve the situation and "make it right." More than three weeks passed with no action, and the permit issue remained unaddressed. They sent an email saying they would file the permit and copied us on it, but the city confirmed that no application was ever submitted during that time. Daniel Baier has repeatedly been difficult to work with during this frustrating process. He has repeatedly made false promises that he won't deliver. We filed a complaint to his boss George Foster- who pleaded with us to let them "make it right". That was over 3 weeks ago and again, no progress has been made. They still have not filed for a permit in my city after multiple request and email reminders. We have no bathroom in our home after 3 months of working with this Servpro. I have called the city every day to check the status of the permit, which I am told there is no permit pending. Dan continues to tell us that he will do it right away when I remind him. 3 weeks later and multiple emails in between about it, still nothing. Newest update: They eventually agreed to terminate our contract after repeated requests to do so, demands for reimbursement, demands to address the floor damage, and after we filed corporate-level complaints. We did not reach a resolution on our concerns. Our contract ended around week 10 of the project. After 10 weeks, we still do not have a fully functioning bathroom. Had we known they would fail to perform within the timeline they provided, we would have hired another contractor for the rebuild from the beginning. As of November 27th, still no refund on any of our deposit.

When I first called, I spoke to a woman who assured me "100% guarantee" that there would be no…read moreglass and that the pool would be safe for the party with the kids.  Andres came out and reviewed the job.   He informed me that for $600 he would shop vac, power wash, and sweep the glass.   He ensured me that all the glass would be gone.   He told me he had to go back to the office to write up a contract. After I signed the contract, they sent out two young men with a new plan.   Now since I had paid, they had decided not to power wash and instead just to vacuum and sweep.   After the young completed they informed me that they were about to leave.   I picked up a piece of glass and showed it to them.   He said he'll call the office.   He called the office and then they changed the plan again and decided to power wash.   The young man informed us that he had never actually dealt with a situation like this. Upon completion there was still glass and dirt.   Here I am days later trying to do the job myself.   I now have cuts all over my hands and am spending hours trying to fix this myself. If they couldn't do the job they should have just told me.   They shouldn't have "guaranteed" that they could handle this.    Having failed miserably they should, in the least, give us a refund.     No supervisor was sent.   No one experienced to handle this situation was sent.   No one followed up to ensure the work was done correctly...and it wasn't. WE are disappointed and feel taken advantage of.   The party is Saturday and I'm still trying to fix the situation.

We had a sprinkler break in the basement of our condo building last summer, and needed remediation…read morequickly. 2nd City came to me via recommendation - already a good sign. They contacted me promptly, sent a crew quickly. The crew explained their recommended approach in detail, and the schedulers followed up with me while the job was in process. We were kept in the loop the whole time. Easy and well-coordinated followup visits to check the progress of drying things out, and retrieve their equipment. Some minor snafus with post-project email communication- sounded like a system email problem- but it was resolved in time, and didn't impact the quality of the work. Strong recommend.

Representative was totally non-responsive. We had to hound them for weeks to take next steps. When…read morethey sent us the demo invoice it included visits to "monitor the drying equipment" that never happened. When we tried to move things forward with the company, the representative blatantly lied about previous conversations and requested next steps. We are now shifting to have other companies bid on this project, meanwhile our roof is leaking and we have no drywall and insulation in our living room.

When we check and hired them they were averaging 3 in June of 2022. They must have mitigation…read moreexperts in order for these none yelpers adds to be 5 stars. They subcontract out several of your projects bexuaee they don't have the man power. Anyways if you want the owner wife showing up to pack out your belongs in a Porsche Taycan then this is the company to hire. ( that was a red Flagg). She was nice and her work crew was better than the basement group staff. Then they will loose your inventory Sept 2022 request to return all my stuff back and return it in pieces 2 years later. Call them or email and you get responses back months later. And then no communication till they take you to civil court. While I was nice and gave them 35 k to start the job with one page invoice. Then the insurance company is telling me my deductible was placed under one of there sub contractors they had our contents removed. What a joke. Well if you have a fire and want a company that hires people than have poor work ethic this is them. We terminated them because of gross mis -management. Asking to move back in our home and the owners decides to go to Poland. Then when they return to they used the excuse they were @ there lake house. While State Farm left us @ the hotels. Moving forward. They never gave itemized bills just money they could attempt to extract from State Farm. Be weary of what u sign with them. Also look up how many people they have take to civil court. I have videos and pictures from our surveillance caneras of the staff coming around after 10 am. Taking long lunches in the park. Sitting idlinggggg g the master group trucks. Coming back in the house after lunch work for about less then hour and then head back to Barrington because of traffic delays. Keep away from this company. Billing !!! they will attempt to bill your insurance and if the insurance denies them they will go after you. Without even provide a billing of what they actually did. They will damage your belongings more so than any natural damages such as a fire in a home. If you value your home than there is no value to this restoration company.

Contacted Master Service due to a flood and they responded immediately. Rep and staff were…read morefriendly, informative, professional and thorough. I was very satisfied and recommend them highly with no reservations. In addition, I felt the service was very reasonably priced. Thanks to Master Service, my concerns with water damage has been alleviated. RA

Quality of workmanship is very poor. I had this company replace ceiling and drywall after a leak,…read moreand the work is unacceptable. The crown molding was patched poorly, nothing was sanded down effectively, the walls have visible patch work, the window casing is the same, patchy, not smooth. Painted areas have roller lint stuck in the paint. I will have to have redone in some areas. Do not recommend.

I have nothing but great things to say about this company. From the prompt response time to the…read moreexcellent customer service, this company is top-notch. I called and the next morning the crew was out to start mitigation. I had a ton of questions and always received an immediate response. I work in the insurance industry and know some of these restoration companies can be hard to deal with. I appreciate the kind, caring and response ACR provided and will recommend them to anyone in need. Thank you!

I have zero experience with this company. I left them a crappy review initially, mistaking them for…read moreUS Home Restorations Inc. out of Glendale Heights those guys suck! My bad. U.S. Home restoration was contracted to do some work on our home. The work at the time was subcontracted from them, to some guys who seemed really unprepared and unprofessional. They took weeks between tearing the siding off our house and putting the new sidding back on. They left nails and siding all over the yard which I had to clean up myself. They were also supposed to replace two skylights. Instead of replacing them, they took advantage of me being out of town, and my mother law being alone at the house to do half the job. Saying they don't do skylights, and replacing only the flashing and the dome over the skylight. Even though had accepted the job and the check. Since the work has been done I found nails everywhere including places I am not even sure how they got to, three different pieces of siding have just come off. Which never happened in the 20years the old siding was on. Worst of all the skylight that had a slight leak before has now apparently been leaking into the wall to the point that a small flood of water came pouring out a lower area and there is mold in the wall. When my wife called the company to try and rectify the situation, they told her that the sales guy we dealt with didn't work for them anymore, and hadn't handled the warrantee paperwork properly in the first place. There was nothing they would be willing to do for us. I tried to call back and reason with the representative I was speaking to. He was rude and would not even discuss the possibility of helping us rectify the mistakes made. It rather quickly devolved into an argument which ended with him hanging up on me. Nobody from this company ever did there job properly or fealt the need to make any apology for doing a crappy job. Then as thing have gone wrong with the crappy work they have basically told us it is not there problem. Stay as far away from these people as possible. You will regret it otherwise.

This is a top notch crew. From Kevin, who has been on top of the project since we first met, to…read morethe crew that did the roof, to the crew that did the siding and the crew, who today are doing the gutters and downspouts-- professional from the time they pull up, to the time they clean up and pull out each evening... I couldn't ask for better service. They understand the stress levels the homeowners are under in dealing with the Insurance company adjusters and work with us to make sure all the i's are dotted and the t's are crossed. I rejected 15 other companies for a variety of reasons, before finding the best fit for our situation.

Ok so in my last review I said I would use them again. Now that they did they initial clean out…read moreand I finally moved my mother to LA I came back to do the final clean out and prep for her home for sale. Well Chicago's Best Services followed up their first home run performance with another HOME RUN! I had 4 days to get the job done with my busy schedule and I told Bryan and his crew it had to be done no matter what. They took on the daunting task to clear out the final things my mother could not sell during her estate sale and the goodwill and salvation army did not want. This was another truck full of stuff. Then they went from top to bottom cleaning every nook and cranny of that property. All my moms sticky cabinets all the cobwebs in the basement and cleaned out every bathroom cabinet shelf kitchen rack and kitchen surface. Everything was as clean as it could be for a 25 year old home. They then came in and shampooed the carpets and mopped and disinfected all the floors. Bryan even pulled out the old caulk in the bathrooms and recaulked these areas as he knew I was placing the property on the market. He came out gave me the estimate and I was amazed at the value with the amount of work that had to be done. I jumped on it and we set up the final phase cleanup for the next two days. He joined his crew and they knocked it out. The place is is exactly that way I asked it to be. I could not have accomplished this cleanup on my own even if I had a week.... BUT BUT BUT here is the kicker! At the beginning of the cleanup I told Bryan and his crew that everything in the house that is not attached to the property goes in the trash and must be removed. My Mother already had months to set aside and pack up what she wanted and we helped her a few weeks before packing everything she wanted into moving containers bound for the West Coast. So at this juncture of the move everything left in the house was expendable. After I left town Bryan called me about a framed piece of art that he put in his car that he found in the house during the clean out. I remember this piece of art and asked my Mother about it! She jumped up and screamed that is hers and that her my Mother had hand knit it and she framed it more than 40 years ago! I asked her why she had not packed it or told me or my siblings to pack it while we were there? She had no answer and could not believe she forgot something so dear to her. I was already back in Cali with my Mother so its not like I could go and pick it up. Bryan went off to the UPS store had them pack it up and sent it to my mother. My mother is 77 years old and things like this art piece mean the world to her and she was in tears when I told her what Bryan from Chicagos Best Services did for her. The reason that this is a big deal is that nobody knew that this piece of art was part of a trash pile. Bryan found it and looked at it and had a feeling that it probably was not a piece of rubbish. He took time to call me and ask me about it. Bryan did not have to do that, he did not even have to think to do that as I expressly told him that everything was now trash. He said to me, "It was the right thing to do and its all Love!" This return of the art piece shows how they went above and beyond and are just the kind of people that do the right things and you would want helping you. I have had nothing but great experiences with this outfit and would highly recommend them to anyone. If you prepare properly for the job to be done and layout exactly what you want you will not be disappointed. Bryan!! I thank you and your crew for making the moving of my mother to Cali a great process! I wish you all well!!

Updating this ongoing situation for future potential clients. I didn't hear back from Bryan and…read morehave every reason to believe he would have not replied and kept my money had I not reached out to one of his team members who scoped the work the week before to see if he knew what was going on. Previous guy I'd met was surprised by what I told him, so he contacted Bryan on my behalf (who I believe had blocked my number until then). Only then did I get a text from Bryan saying the money would be returned. Previous guy agreed to help me out since I am now down supplies, significant time, and I have work to undo and fix. He makes a plan to come today, 4 days later, now pushing my timeline to the very last minute. But I at least have someone coming who I've met, so I turn down two other bids to start the work the past few days. He's supposed to come at 6am, so my family and I move around our schedules to make sure the home is available and our baby is out of the house earlier than usual. I get no replies to texts or emails until 10am, when I try calling from my husband's phone (showing this guy had also blocked my number - evidently a normal practice for Bryan and his team). Previous guy answers and says Bryan threatened to sue him if he worked with me. So instead of telling me he couldn't come he just ghosted. Again, seems to be common practice here. So now I'm even further behind, still have bad work that needs to be fixed, supplies that need to be replaced, and two deposits being held with no communication from Bryan for 4 days. I can assure everyone I have been nothing but professional in all of my correspondence and given these people no reason to behave so childishly and unprofessionally. Will keep you updated after I take Bryan to court.

Servepro was initially responsible with the remediation - returned phone calls right away and…read moreremoved damaged pieces immediately. That was on February 28th. It's now June 16th and they have not been back to put everything together. We call repeatedly and are told that Jeff will return our phone calls and never hear back. They sent out a floor guy but he can't do anything until the cabinets are installed. Servepro kept telling us they can't do anything until floors are installed. Now they say they are waiting on a cabinet but I am confident nothing is happening. I used servepro at the recommendation of an amazing plumber as I was told servepro handles everything beginning to end and it would be less stress. Well it's been more stress than ever and here I am with a torn apart space one week before having 14 people stay at my house. I haven't been able to work efficiently as I walk through this space daily to get to my work supplies and my kids can't use their play-space as it's next to all of this torn up stuff. We have a counter and sink just laying in the middle of where they normally play/watch tv. I can't recommend based off our experience.

Jeff and his professional staff at servpro of Glenview…read moreSusie really take care of their customers I called several people for drapes to be cleaned and they were the only ones that did what they say and say what they mean they did a awesome job treated my house like it was their own. they're very trustworthy and honest and very reasonably priced, they treat you like family, and you can't find it anymore these days, thanks again Susie and Jeff. Sincerely Steve N