I called their number to inquire into the types of services they offer. I spoke with either the manager or owner who was very abrupt and rude to me and did not wish to take the time to explain how his service worked. He simply assured me that they are the best and I should trust him. Given that he treated a prospective customer so brusquely, I can't imagine that he would provide good service once you were on board. read more

My experience with Neighborhood Tech Support (NTS) went from promising to disappointing, and ultimately to positive and satisfying. My 6-year-old desktop PC developed startup and "Blue Screen of Death" (BSOD) problems caused by "Video TDR failure". Brian at NTS kept it overnight, said it was fixed; repair covered by a 30-day guarantee. Cost: $100. Emailed receipt did not include any description of the work done. At home, before long I got the BSOD again. I took it back to NTS. Brian replaced the video card and said he had tested the PC thoroughly and it was working fine. Cost: $60. At home the monitors I use were completely messed up. I called Brian who said he couldn't troubleshoot it over the phone, but would send a tech over in two days. William came and fixed the monitor situation--all seemed fine. :-) Later that day I got the BSOD again. :-( Very unhappy, I called NTS again. Brian said he couldn't think of anything else to do to fix the PC. It seemed I had wasted $160 and I wondered what a "30-day guarantee" actually meant. I emailed Rob Mathews ("Geek in charge") who called soon after and said I could bring the PC back and he would look it over, or if I wanted a new PC they could advise me and would set it up for me at no charge. I ordered a new PC and notified Rob when it arrived. He was very responsive and supportive, and Brian got it set up within a few hours, called twice to ask about my preferences for certain settings, and went through things carefully with me when I went to pick it up. I have been using the new PC for several days and it's working flawlessly. The whole experience involved 6 separate trips (dropping off and picking up) to NTS, plus many hours on my part dealing with my PC's problems, then purchasing and getting up-and-running on a new computer. While I feel the experiences with NT were uneven and unsatisfying at times, they came through in the end and I recommend their services, noting that it's worth persevering if initial results aren't satisfactory. Rob does care about the business, the service they offer, and potential negative reviews. I do think they should provide receipts that document the work done, and the guarantee they offer. read more

Intook my brand new Dell xps that "died" for a data extraction. After a while they said it's not possible to recover the data, still, I need to pay $60, which I did. I sent my laptop to Dell and they fix it ASAP, all my data ok... I will not consider this business again. read more

Mis-diagnosed my laptop when it would not power on and had trouble charging. Told me my power cable was completely fine but it was my laptop that had 'residual charge' and needed to be powered on by taking the battery out or something. Charged me 60 dollars for essentially doing nothing. I bought a new charger and my laptop now charges fine. The only reason I give them 2 stars instead of 1 is that they were quick in misdiagnosing my laptop, so there's that I guess. read more

If you have a basic out of box computer or laptop with basic service needs this may be the place to go. If you have an advanced machine look elsewhere. I brought in an alienware that was purchased from best buy. At first he thought it was a server. Then he couldn't help with the heating issue because he knew less about liquid cooled systems then I did. He looked at it for a while to see if it was a software issue until the owner came and tried to scold him for trying to see what was wrong with my rig. The way he talked about me in front of me I took my rig elsewhere. Knowledge does not seem to par, customer service deffinately is not. This place seems less of a computer repair shop and more of a data transfer center. The only good part of the experience was he took my 70 pound rig up and down the stairs for me. I would hate to be mobility challenged and wish to do business here. read more

Very responsive team saved a sluggish Win10 machine from the scrap heap. Deleted a ton of "crapplications" that were causing machine to work very slowly and not properly shut down. Far less expensive vs. a new machine or expensive drive updates for a 4 year old PC. read more

My laptop all of a sudden would not boot up the usual way. I would hit power, the fan would start screaming and then the screen would remain blank. Used my phone to write a quick email to NTS about my issue. A guy named Rob actually called me within minutes BEFORE they were even open. (pretty awesome) Rob quickly diagnosed the issue and asked me to try a few things and then let me know if they worked. They did and my laptop is now running the way it was before. This is why they rock..because they serve everyone like a valued customer regardless of whether the customer is a moron and thinks his laptop died when in fact he just had to remove the battery, wait a few seconds, put it back in and turn the laptop back on or if the customer has a real problem and needs a huge overhaul. read more

During construction at my house, my hard drive got fried. I found NTS through Yelp and they did not disappoint. I called in the morning and had Julien out here in the afternoon. Jutlien went through a few different protocols, explaining as he went. It was decided that it would be more cost efficient and effective to take it back to the shop. Sad news! Despite their best efforts, the drive could not be saved. I had NTS put in a new HD and also upgrade my OS. Julien came by the next day to deliver and get my computer back up and running. I was extremely pleased with the service; I was treated with respect and all my questions answered. Plus I was given the name of a company that provides a very specialized service, taking the HD into a clean room. I am mulling that over. I like supporting a local business, loved not having to waste gas and my time driving back and forth to some big box store. Thanks Neighborhood Tech Support and Julien. read more

Money hungry punks wont even take time to hear the problem! 200$ to install windows absolute crap! No estimate no interest in even looking at the computer! read more

William, is the best, at Neighborhood Tech Support! I came in off of yelp and my computer would not power on. As a in home sales rep I need this tool to be effective. William showed me a great trick to reset the Lap Top, he very easily could have taken advantage of my situation. I'm thankful to have met an honest buissness that cares about the customer!!!! Thanks Neighborhood Tech Support... Evan @ SGK Home Solutions read more

I run my own IT business on the side and from time-to-time I send folks to Neighborhood Tech when I either can't or don't want to take their business. Everyone I have followed up with has been happy with the work Rob and his folks there have done. I feel very comfortable sending my own clients to him if/when I can't do a particular job. read more

I love these guys. They went out of their way to get my computer fixed on site just a few hours after I called. Chris did an amazing job repairing my computer and even remembered that I had caused the same problem two years before which he fixed at that time, too. A very tech savvy friend told me that I might have a problem that couldn't be fixed but Rob was confident that they could. And he was right. I trust these guys. I have found them to be very knowledgeable. I have found their customer service to be outstanding. I would give them six starts if I could. read more

Hard to have anything positive to say when a company no shows an appointment and doesn't answer phone call.

Update: needed another slightly more demanding job, went straight back to NT, and they figured out a better way to accomplish what I needed. They found rare parts I couldn't find, finished on time, threw in some software that was a big bonus for my specific needs, even a keyboard that I didn't have. Great work, smart and resourceful guys, another great experience for a more complicated and costly job. Totally satisfied customer, and the previous work they did for me in my last review has been absolutely trouble free. Great job guys, thanks so much! read more

Customer service was great, Rob was polite. Unfortunately, he did more harm than good to my device and charged me a bomb for it. I expected a refund given how much damage had been done to my computer by the end, but he never offered and I never asked. I wouldn't return to Neighborhood Tech Support but I am open to the fact that this may have been an unusual rather than typical experience. So proceed cautiously, I suppose. read more

Literally broke my computer. Whomever I spoke to over the phone was rude and pretentious. Didn't apologize or try to make it better. Worthless read more

I wrote my review on January 9 (you can see it below this post). On March 8 (2 months later), I received an email from the business owner. He apologized for his behavior, and said "Please let me know what we can do to make things right. I would be more than happy to give you or your father any kind of support that will change your opinion of us." I do appreciate this gesture, although am not interested in receiving any service from him at this point. He suggested I look at the many positive comments on their website, which I did. You can read them at http://www.neighborhood-tech.com/customers -- and what this tells me is that his technical team is quite good, which I am very glad to hear. However, it doesn't change the two concerns noted in my review: 1. I (and my father) had a bad experience with the business owner. 2. They did not have records of what they installed on my father's computer. read more

On Saturday, I went to the Neighborhood Techsupport in person only to find out that they don't work on Saturday. I called the number listed on their website: 650.233.9667 and left a voice mail. The answer machine does not mention anything about the working hours. There is not info about their working hours/days on the website either. The website says: "Neighborhood Tech's 911 service will provide priority assistance. This means: A call back within 5 minutes." I left a voicemail at 2:30 pm on Saturday and what it meant: NO ONE CALLED ME BACK! I had to call back again and this time the owner, Rob Mathews picked up the phone. I asked him about the hours of operation as they were not listed on the website. They are only operating in Palo Alto, even though the website says that they serve in many cities including Redwood City. This is where I work. Rob said that one of his employees lives in Redwood City and he can gladly send him over to pick up my laptop. He did not tell me anything about extra charges for it. On Monday, his employee Julian was going to stop by my office at 9:15 am. He did not show up until 10:30 am. Julian looked my computer and it turned out that it was not broken at all. He installed CCleaner and restarted my computer. Then he said that there is charge for that. That is when I found out that they charge $25 just for picking up the laptop not to mention the cost of labor. I told him that Rob did not mention anything about the extra charges. He called his boss, Rob Mathews to see how much he should charge me. Then I hear Rob laying on the phone saying that he told me there would be $25 charge for picking up the laptop and $125/hour. I was totally SHOCKED!! He just lied front of me, the customer! I heard the whole conversation! When I asked to speak to Rob, he told that my charge is $125 plus $25 picking up fee!! He was going to charge me for the full hour of labor plus the extra fee! $145 total. First of all, the technician spent only 10 min on my laptop and that included the estimate and "fixing." However, on their website says, they offer free estimate. Secondly, on their website says: "No Travel Charges ( up to 20 miles round trip)" From my office out of Jefferson Ave in Redwood City to their Palo Alto office, round trip is only 14.60 miles!!! Finally, Rob quated me for $40 and then he called me crazy and said that he was in a business of making money. I could not believe that he talked to me in this manner! He only cared about money. If he charges customers for the laptop pick up and for the estimate, so why to lie on the website that is free?? It is not free! Even if I was charged the labor of $125/h, it should be only 10min*$2.83, which is $20.83 and not $40. Plus out of the 10 min, the technician spent half the time on estimate which was free. So my charges should had been only $10.42. I was way over charged for the service! Over promised website, in reality under delivered service! The employees are nice and knowledgeable but the owner, Rob is dishonest and overcharges customers! He only cared about money! read more

My experience with Neighborhood Tech Support (NTS) went from promising to disappointing, and ultimately to satisfying. My 6-year-old desktop PC developed startup and "Blue Screen of Death" (BSOD) problems caused by "Video TDR failure". Brian at NTS kept it overnight, said it was fixed; repair covered by a 30-day guarantee. Cost: $100. Emailed receipt did not include any description of the work done. At home, before long I got the BSOD again. I took it back to NTS. Brian replaced the video card and said he had tested the PC thoroughly and it was working fine. Cost: $60. But at home the monitors I use were completely messed up. I called Brian who said he couldn't troubleshoot it over the phone, but would send a tech over in two days. William came and fixed the monitor situation--all seemed fine. :-) But later that afternoon I got the BSOD again. :-( Very unhappy, I called NTS again. Brian said he couldn't think of anything else to do to fix the PC. I started researching a new PC and wondering what good my $160 had done and what a "30-day guarantee" actually meant. I emailed Rob Mathews ("Geek in charge") who called soon after and said I could bring the PC back and he would look it over, or if I wanted to get a new PC they could advise me and would set it up for me at no charge. I ordered a new PC and notified Rob when it arrived. He was very responsive and supportive, and Brian got it set up within a few hours, called twice to ask about my preferences for certain settings, and went through things carefully with me when I went to pick it up. I have been using the new PC for several days and it's working flawlessly. The whole experience involved 6 separate trips (dropping off and picking up) to NTS, plus many hours on my part dealing with my PC's problems, then purchasing and getting up-and-running on a new computer. While I feel the experiences with NT were uneven and unsatisfying at times, they came through in the end and I recommend their services, noting that it's worth persevering if initial results aren't satisfactory. Rob does care about the business, the service they offer, and potential negative reviews. I do think they should provide receipts that document the work done, and the guarantee they offer. read more

Couldn't repair my hard drive even though the files were on the drive and recognizable:( Seems like there are different people running the shop on different days and they are not on the same page. I was here 3 different days and a different employee in the shop every day. They had to call each other on the phone to figure out what the other guy had done the day before and if I had paid or not. The last day involved 3 separate calls for the latest guy to figure things out about what he needed to do. Then he had me call Rob directly when I found they hadn't shipped the backup drive to disk savers. Lucky for me I called him because I really needed to have them send the disk to disk savers (which contradicted the advice given to me by the guy at the desk). Really seems like actions here are ad hoc and not thought out and no one is on the same page. the lady customer at the counter having her parallels vm issue being worked on had similar issues with the guy in office not knowing what the other guy had done on her issue yesterday. read more

Fantastic experience. These guys are highly competent and extremely customer friendly. I went into the store thinking that I needed a new motherboard (a $400 expense), but they correctly pointed out that I probably only needed a new keyboard (which would cost $40). Instead of gouging me, they fixed my computer in 5 minutes, and I was out the door. Definitely take your computer to these guys - they know what they are doing! read more

Rob and Adrian saved my Mac from misdiagnosis and mistakes made by Best Buy's Geek Squad. Best Buy recommended and installed a faulty hard drive in my Mac and then "fixed the problem" by installing a new drive, but partitioning it for an MS DOS machine and then declaring that the machine needed a new motherboard in order for it to work again. This all happened over 5 visits to Best Buy with lots and lots of waiting for someone to "help" me. A friend recommended Neighborhood Tech Support. Adrien diagnosed the real problem and fixed the computer by correctly partitioning the disk. He and Rob recommended good back-up measures. They were pleasant and there were no long waits to be helped. read more

They earned my respect after getting off on the wrong foot, which is a real challenge. I dropped by Neighborhood Tech Support after a frustrating experience with the Apple Store at Stanford Mall (they quoted me $1450 without even turning on the machine). I arrived during the posted store hours, but the store was already closed for the day. I called the number on the window, since I have had great service at this store in the past, and they apologized for closing early and asked if I could come in the next morning. The next morning I dropped the machine off, and was told that the repair was likely $250 and they would call if there was more severe damage or data loss. Twenty four hours later they called to say that the laptop was fixed and ready for pickup. They charged me exactly what they had quoted me, and I could not have been happier with the service and the personal attention I got from the man behind the counter. They are two for two in my experience, and they like what they do. read more

The folks here were very responsive and helpful when my laptop crashed. My laptop crashed twice and my Outlook .pst file got corrupted. It wasn't possible to fully recover the Outlook file, but Brad got everything else up and running. He was super helpful and patient with all my questions...and he made an extra effort to make sure everything possible was tried to get the pst file back. Thank you, Brad! read more

Once again Rob has provided the best service ever. Since I had a crazy schedule, a husband in the hospital and little knowledge of technology, I was completely baffled. Within an hour Adrian arrived at our home, fixed the problem and explained what had happened. We were relying on our phones and ipad to communicate with others during this troubling time. I cannot remember how many times we have used Neighborhood Tech Support but we have been impressed each time and would never call anyone else. What would we do without you? Many thanks, Marilyn read more

Highly competent, very efficient, well-organized, well-managed, and most friendly. I can particularly recommend Julien: smart, pleasant, friendly, and competent in several languages. I greatly enjoyed meeting Rob, Julien, Steve, and Tito the dog. I have been to Neighborhood Tech two times before, but this time, I gave them a big job: to configure a new computer with specialized programs for my needs. I will be glad to use Neighborhood Tech again if I need to. read more

I had a problem with my new built pic, it just wouldn't turn on, very quickly, they were able to figure out and solve the problem, also the asked Us if we wanted them to install windows 10 on it, the full fix and installation was only $100 and windows ten is more than $109 on Amazon. I was very satisfied with their customer service, how effectively they solved the problem, and the price. read more

I called twice today to seek information about procuring this company's service for a store we have in the area. The first two times I called they answered and then quickly hung up. I decided there might be something wrong with their phones or phone service and waited a few hours to call back. The third time I called, the tech who answered stated, "Yes. You called already earlier today. I'm with a customer. Call back later." and hung up the phone without another word or awaiting a response from me. I would never do business with a company that had such rude and ignorant individuals. Move on to another company. read more

What a waste of time! We had a problem with our home wifi extension. Rob Scheduled us twice , there was no shows both times. First time after waiting for two hours I called, Rob picked up the phone ,he apologized said he made a mistake and had put us down for a different day! So strange! I had even sent him an e-mail confirmation with details of appointment time! He re-scheduled for another day. Again we waited for two hours, no show and no one picked up the phone, I send Rob an e-mail, He never got back to me. So, unprofessional! read more

Steve showed up on time Saturday and fixed my computer which had gone crazy. He installed my new mouse/keyboard floaters and reset the sound on my TV in another room because I didn't know how to do it. He was efficient, affable, on time. Rob at headquarters arranged the appt.immediately with no problem. Great place. read more

They will 80 buck per hour you to death. They will not do things right the first time and charge you for the second time.... and the third time. I'm so over these guys. Find better support, your wallet will thank you. read more

Rob was recommended by a friend. I was impressed by the (mostly) positive reviews on this site. Called and left a message. Call not returned by the middle of the next day. Called again and talked with Rob, who said, "Sorry, I've been busy." And, "Sure, bring your computer in to the shop. I'm leaving at 4 pm today." Cut short an appointment and drove from San Carlos to Palo Alto, arriving at 3:45. No one there. A neighbor said, "He left early today." Informed my friend, who deleted this company from her reference base. So he lost and old customer and a new one today. If you call, maybe he'll have time to attend to your business. I've taken my computer business elsewhere. Good luck to everyone! read more

What a great team and location! They are right next door to Fry's. I literally walked in after having a horrendous experience at Fry's (just after returning an adapter after being misled by the salesperson). Talked to Rob the owner initially. Adrian ran a diagnostic on my laptop and we came to the conclusion it is much better to buy a new one! So he walked next door with me and he carefully went through the dizzying array of laptops. Totally walked me through it. Guarded me from the salespeople and asked all the right questions for me. Very knowledgable and approachable. He helped me pick out a nice laptop at a rock bottom price. Rob also helped me troubleshoot and purchase new software. They are honest, straightforward, and professional. I trust them and would return again! read more

Rob is very good initial contact. Brad came over later than scheduled, said modem was broken, he could buy one at Fry's and return for instllation next day. The next day he arrived 3 HOURS late. Installed. Worked with a minor error I did not call about since I found a work-around. Following week AT&T (my ISP) sent email announcing shift to IPv6 and providing an online test for my equipment. The brand new modem FAILED the test. I called and gave them a week to call back, they didn't. I called again, Brad says he will bring a new IPv6 modem and install it at no extra cost. If that actually happens I will upgrade this review. But for now, I see a company advertising themselves as experts and then buying and installing old soon-to-be-replaced technology. 11/8/12 Problem solved. Replaced modem with one that can support evolving IP standards. Brad called to see if he could come earlier. He did, and once again worked smartly and quickly. He even checked the receipt for the original modem, discovered it was still within the return date and only charged me for the difference in cost of modems. I give them extra credit for handling a difficult customer such as myself. I would use them again and recommend them to my local friends. read more

I wish I had called these folks a year ago. William provided solutions to ALL of my IT problems. His knowledge is broad enough so that he was able to re-configure my smart TV so that I could actually get NETFLIX etc. without additional hardware, he solved a couple of networking oddities and updated both my modems. All in less than an hour. What relief to now have an IT guy. read more

Helpful and reasonably priced. Good location: right next to Fry's of course.

They were great, my computer broke down and they came right over to take a look the same day. My computer was beyond repair, which I appreciate them telling me and Adrian was extremely helpful in finding a new computer. He then came back and took my old computer, took out the hard drive. When I had purchased a new computer he then came back again to my house and downloaded all my info on to my new computer. Unbelievable service, worth every penny, which by the way was not that much when you consider he made three trips to my home and coutless phone calls. I will keep their number and call anytime I have computer issues - I highly recommend read more

Neighborhood Tech Support (NTS) in Palo Alto is one of those hidden gems that's just begging to be discovered. My 5 yr old lap top was having some serious performance issues. I was almost ready to buy a new one and went into Frys for a quick survey. I came out and saw the NTS sign and decided there was nothing to lose to have someone assess my problem. Rob quickly diagnosed a failing hard drive and offered a couple of options to get me back up and running. Twenty hours later, I had a rebuilt optimized system for a very competitive price and am happily back on-line. Neighborhood Tech Support is the go-to repair facility for your computer needs. Thanks Rob!!! read more

Chris Hoffman is excellent - knows his stuff for Apple products - he's efficient, solves whatever problem you have in minimal time and is polite and has sense of humor. Very helpful. Diann read more

Neighborhood Tech Support did an awesome job fixing my laptop. My hard drive had crashed and I was afraid I had lost all my data. Rob and his team worked their magic and were able to retrieve all my pictures, videos, and files. They picked the laptop up from my work on Monday morning and returned it to me before end of day Tuesday. They were very responsive to my phone calls and the service was exceptional. I would recommend Neighborhood Tech Support for anyone looking for laptop or other tech support. read more