Made an appointment to have a tour of this senior assisted home…read more The inside design looked like it was stuck in the seventies; outdated. The tour started and in five minutes it was over. Very unrespectful to have that experience. We're there to have an idea how are loved ones would be taking care. No idea about this place.

I concur with the 1st review. I moved my Mom from another facility after one month!…read more Before moving my Mom to Bougainvilleas, I utilized Social Services to look for violations of all the facilities I considered as a replacement after the 1st disaster. Bougainvilleas' record was flawless for the previous 2 years. My Mom seems happy and content. I only wish that the assistant administrator had not left recently--she was fantastic. And of course Lily is great and responsive to the needs of residents and family members. Highly recommended.

My customer service experience with Nemo was great! I can't thank him enough for all the help he's…read moreprovided. Before Nemo, I dealt with insensitive reps (Patricia & Seema). They do not listen or care to be helpful, and have been nothing but rude! They should not be in this field. They cut you off when you're speaking, and do not care about the needs of patients and their schedule. They do not try to accommodate anyone's needs. Nemo was nothing but kind, patient and very helpful! He is attentive, patient and very supportive when helping me out, and setting up the delivery time and date for our medical devices. It's unfortunate that reps like Patricia and Seema represent Apria, and put a bad name to the company. Thanks to Nemo, he made this pleasant and friendly!

In Feb, Dr arranged for a trapeze bar from Apria for my mother…read more In May she passed and I contacted Apria to pickup the equipment. I was told we "own" the trapeze bar and will not pick it up. In July, received written notice from Apria that if the bar is not returned I am liable for it. Called Apria detailing events and was told the miscommunication was the fault of the operators answering the call. Scheduled for equipment pick up July 27h. Apria is a no show. Called Apria the next day and advised that pick up was rescheduled to July 28th between 11:45 - 3:45pm with no prior notification of the schedule change. Its now 4pm and again Apria is a NO SHOW. No apologies, snippy attitudes and all around awful customer service. Apria, if you can't get it right, why are you in a business???

I have used them several times…read more Wonderful care provider. Capable and kind staff. Very responsive to our needs. Ethical company! I highly recommend this company!

We hired always best care to help my mother in her final days. We started with one care giver for 4…read morehours, 2 times a week for about three months and by the end we had nearly around the clock care with 4 different nurses. Ramon was able to adjust schedules to accommodate our needs as soon as we realized we needed more care and we were pleased with the service the nurses provided.

Safe Harbor in South San Francisco presents itself as a model of care and compassion, a place…read moreoffering safety and stability to those experiencing homelessness, addiction, and mental health crises. But the reality inside tells a very different story: one of institutional neglect, exploitative labor practices, and a leadership culture that turns its back on the very workers keeping the facility from collapse. At the core of this broken system are the Program Aides. They are the lowest-paid, least-supported employees who also happen to be the shelter's most essential, life-saving personnel. Program Aides are responsible for the daily survival of many clients. They are the ones responding to overdoses, administering Narcan, stopping suicide attempts, de-escalating violence, and protecting both clients and staff in real time. They are also the emotional backbone of the shelter and are trusted by clients, informed on their histories, and constantly engaged on the floor. Residents consistently describe Program Aides as the only staff who are present, empathetic, and reliable. And yet, these workers are paid near minimum wage. TO SAVE LIVES!!! No hazard pay. No trauma support. No career protection. No structural power. Meanwhile, Case Managers and administrative staff -- many of whom have limited TO ZERO contact with clients and have been repeatedly cited in client complaints -- earn far more for doing far less and caring even less. Numerous residents (and their family members and loved ones) report being dismissed, belittled, or outright ignored by Case Managers and upper-level staff, while turning to Program Aides for meaningful support. This isn't an open secret. Everyone knows. Internal staff have raised concerns. Clients have shared these experiences. Community observers and even first responders from the South San Francisco Police and Fire Departments have seen firsthand how Program Aides act before 911 is even called. And still, leadership does nothing. NOT A THING! Safe Harbor's executive and administrative leadership has been repeatedly made aware of the dangerous, unsustainable nature of this disparaged, and have chosen to ignore it. Concerns are routinely minimized, feedback is deflected, and the people closest to the crisis, the Program Aides, remain underpaid, unprotected, and unheard. This is not simply poor management. It is a systemic betrayal of both workers and clients. The consequences are already showing: high turnover, deteriorating morale, and safety risks all while the executives sit comfortably above the chaos, insulated from the trauma, the danger, and the human cost. If you support Safe Harbor through donations, volunteer hours, or advocacy, you have a right and a responsibility to know how the system works. Visit the facility. Talk to the Aides. Talk to the clients. See for yourself who's holding this place together and who is looking away while they burn out. It's your time and money you are giving to help and YOU DESERVE TO KNOW. This is not just a wage issue. It is a crisis of leadership, ethics, and basic human decency. Program Aides are saving lives. Every day. Safe Harbor is actively exploiting them to keep the machine running. Until these frontline workers are properly paid, supported, and empowered, Safe Harbor's reputation as a place of healing is nothing more than a polished illusion bought at the expense of the people doing the hardest, most vital work. Pay the Program Aides. Respect them. Or stop pretending this is a place of care.

I stayed here 2 years ago the first time I became homeless and it was doable but I'm back again…read moreMarch/April 2025 and it has changed for the better! The food is awesome for one, they provide a home cooked hot catered dinner every night and they even provide lunch which they never did before. At 10pm the get a delivery from Panera Bread. Before if you had a bottom bunk you weren't allowed to hang material for privacy but you can now. The staff used to act superior and treat us terrible and now they are very nice. This place has definitely improved for the better.

my son just spent 2 weeks at the San Bruno SNF. it was his 3rd time staying there over the past few…read moreyears. When we came in I was amazed how many staff came into our room and remembered him ! When we walked the halls, staff from every department would greet us, it was sweet. ok, now about the care... Like all SNF's San Bruno is crowded with clients and staff can only do so much. But, I found that from the cleaners to the nurses, skilled or unskilled, the staff genuinely try their best to give every client the attention they need. Some need much more than others . I was there 5 to 10 hours a day, and got to see how things work. I found that clients with family to assist probably got their needs met quicker. And, the families are encouraged to visit their loved ones. I was welcomed at 7:00AM no restrictions... the outside visiting areas are relaxing. There are lots of airplanes but it's San Bruno so you expect that. I like this facility because it is a family of staff, all working together to help the clients. Even when we were leaving one of the aids came running up to us saying good bye, and she wasn't even working our room ! And, if there are issues Joe and his team do their darnedest to get it resolved. So go team San Bruno SNF , we'll probably see you again !!!

In my opinion, this place may have mistreated and thus lead to the passing of my grandmother and…read moreshould be shut down. The nurses are awful and the facility is under funded, at best. She went into this slum of a facility after her stay at Stanford, where they told us she was suffering from back pain and a UTI and was having some mobility issues due to her back pain. When she was transferred, we attempted to check if she was getting proper medication for said UTI and they told us that they didn't see it in her paperwork and refused to treat her for it. We didn't realize the facility was so bad but now the voicemails of my grandma calling us crying and saying she is scared haunts me to this day. My grandma went into septic shock and died of what they deemed "heart failure" inside of this place. Again, she went in for back pain. Not issues with her heart. NEVER let your loved ones be treated here, if you value their lives.

We are incredibly grateful for the extraordinary care APCH team provided to my grandmother. They…read moreexceeded every expectation and truly were the best we could have imagined. Their nurses are exceptional, delivering expert care with genuine compassion, love, and unwavering attention to both her and our entire family. They treated her with the utmost dignity and kindness, ensuring she was comfortable and at peace every moment. Because of them, her final weeks were filled with comfort and grace. We will always be thankful and wholeheartedly recommend their services.

We are forever grateful for Angel Palliative Care and Hospice. They made it possible for our family…read moreto spend the time we needed with my father-in-law as his health declined, taking care of all the operational details like hospital equipment and medications so he could be comfortable at home. When we were faced with needing to find a hospice care team last November, I turned to Yelp and found Angel Palliative Care and Hospice. From the very first call, Lena walked me through how hospice works and what to expect. Within just three days, Lena and her team had coordinated everything needed to bring my father-in-law home from the hospital. Communication was outstanding. They maintained a family group text so we could stay in constant contact and always know what was happening with his care. The head nurse, Yana, was a true professional, and the emotional support provided by the entire Angel Palliative Care team helped our family get through an unimaginably difficult time with far more peace and confidence than we thought possible.

Brent is one of the most patient people you will ever meet. He can help you find a place quickly…read moreif needed. However, he also stresses being prepared. He understands that moving to a senior facility is a major change. He will arrange for you to see multiple facilities within your price range, including discussing possible programs to help with costs. He works to find the best facility for the individual, showing real care that they will be happy with their choice. My aunt's friend just turned 90. He has multiple health concerns that have made it exceedingly dangerous for him to live alone in his home. He is also a very difficult person so the option of having a caretaker live with him does not seem reasonable. We looked at some options a few years ago, but he wasn't ready to make the move yet. Now his family agreed it's time. Brent, who worked with us previously, was happy to arrange tours of multiple facilties. He makes sure all of your questions are answered and that you have a full understanding of the services offered. He also recommends services to help with the move, clearing out your house, etc. He knows the resources that work best with seniors and persons with disabilities to lessen stress and provide support while getting the work done. Whether you are looking for now or planning for the future, Brent is the best person to work with so you can learn the options for senior and assisted living.

Because we had relatives in an Assisted Living Facility in the South Bay, we were about to bring my…read moremother, who is a native San Franciscan,to the suburbs. But at the last minute, my friend recommended Brent Hensley. He was a life saver! We had very little time and within hours he arranged visits to three facilities in San Francisco that would match our mother's personality and needs. He held a zoom meeting with my siblings and me to guide us in our decision making. He intervened when we needed help in convincing my mother to move. His knowledge and experience were invaluable in helping us to make very tough and agonizing decisions. Nobody wants to leave their home. And we felt so stressed asking our mom to do something she didn't want to do (but we knew it was not safe to have her stay at home). Three months later, just as Brent said, our initially resistant mother is happy and thriving at her new home. My siblings and I are relieved and happy. Amazingly, Brent's services are free for clients like us. We did not feel steered toward a one size fits all recommendation. Brent was sensitive and nuanced in his ability to find a great fit for our mom. His services are highly recommended.

My interactions with the Care America Homecare was positive with every interaction from the initial…read morephone call to the end of my care. The staff was considerate and professional with consistent and clear communication. My care giver was a personable and hardworking. I highly recommend Care America Homecare.

Great place if you are looking to hire a caregiver. They…read morehave an excellent staff and they are very friendly, helpful and knowledgeable. I highly recommend them.