My 93yo mom was in a SNF and I was told insurance coverage would end in 2 days, so we scrambled to…read moretour a few facilities. I found Westborough Royale on Yelp, toured that Saturday and moved her in a few days afterwards. The things we liked most are: It's very conveniently located (1 mile away from home) The cost was extremely competitive compared to all the other facilities we toured The longevity of the staff. The few times that they've had to call me, they've always started the conversation with "Your mom's OK". I'm sure they understand the concern when you see Westborough Royale on your Caller ID. If you're looking for a super modern, locked down facility, this is not for you. But if you're looking for a "homey" feel, Westborough Royale should be one of the first facilities you tour. The only negatives are: Depending on the time of day, parking can be a bit tough. There have been times where I've had to sit in the parking lot up to an hour waiting for a spot to open up. There's usually street parking on Camaritas if you don't mind a short walk. And if you're coming here for the first time, you might not notice the front entrance. At this point, we've been there for about 6 month now. The staff and residents are all very friendly. I'm very fortunate to have found Westborough Royale.

Wonderful staff and facilty! My Dad loves the food. He is so grateful for the outdoor patio where…read morehe likes to spend time looking at the breathtaking views especially the flowers. We as a family could not be happier for our Dad to spend his twilight years at Westborough Royale.

Made an appointment to have a tour of this senior assisted home…read more The inside design looked like it was stuck in the seventies; outdated. The tour started and in five minutes it was over. Very unrespectful to have that experience. We're there to have an idea how are loved ones would be taking care. No idea about this place.

I concur with the 1st review. I moved my Mom from another facility after one month!…read more Before moving my Mom to Bougainvilleas, I utilized Social Services to look for violations of all the facilities I considered as a replacement after the 1st disaster. Bougainvilleas' record was flawless for the previous 2 years. My Mom seems happy and content. I only wish that the assistant administrator had not left recently--she was fantastic. And of course Lily is great and responsive to the needs of residents and family members. Highly recommended.

This is with with regards to my cousin, the patient who needed a hospital bed and wheel chair…read more The prescription was sent to Apria. In the course of a number of days, calls were made by Apria with what I deemed to be clarification of the information on the prescription. On my last follow up, I was told that Apria was not 'in Network' with my cousin's insurance. In reality, Apria is 'in Network'. This inefficient procedure used by Apria caused us in excess of $400 per day for the time she continued to stay at rehab past the insurance approved stay. We also had to rent equipment for $647 just so our cousin could move to the new facility. There is also the incidence where transport picked up our cousin from rehab and back to rehab because transfer could not be completed for safety issues. What was worst was that our 91 yr cousin was put in an extreme mental state of abandonment and extreme uncertainty. Finally, with the help and participation of the insurance representative on a call last week, the Apria customer representative, Matthew, confirmed that Apria is indeed 'in Network'. Another customer representative, Jorel, kept me updated on the status of the delivery. If it were not for Matthew and Jorel, we probably would not have gotten the needed equipment until this time. It is not right that we had incurred additional expenses that were the result of Apria's procedural inefficiences.

So many lies, so many promises not kept. And the run-around! Avoid using them at all costs…read more My doctor ordered a device 2 weeks ago, but it still hasn't been delivered. I've heard every excuse, but now I'm scrambling to find another supplier as my surgery is in less than 2 days. Not acceptable.

I have used them several times…read more Wonderful care provider. Capable and kind staff. Very responsive to our needs. Ethical company! I highly recommend this company!

We hired always best care to help my mother in her final days. We started with one care giver for 4…read morehours, 2 times a week for about three months and by the end we had nearly around the clock care with 4 different nurses. Ramon was able to adjust schedules to accommodate our needs as soon as we realized we needed more care and we were pleased with the service the nurses provided.

Safe Harbor in South San Francisco presents itself as a model of care and compassion, a place…read moreoffering safety and stability to those experiencing homelessness, addiction, and mental health crises. But the reality inside tells a very different story: one of institutional neglect, exploitative labor practices, and a leadership culture that turns its back on the very workers keeping the facility from collapse. At the core of this broken system are the Program Aides. They are the lowest-paid, least-supported employees who also happen to be the shelter's most essential, life-saving personnel. Program Aides are responsible for the daily survival of many clients. They are the ones responding to overdoses, administering Narcan, stopping suicide attempts, de-escalating violence, and protecting both clients and staff in real time. They are also the emotional backbone of the shelter and are trusted by clients, informed on their histories, and constantly engaged on the floor. Residents consistently describe Program Aides as the only staff who are present, empathetic, and reliable. And yet, these workers are paid near minimum wage. TO SAVE LIVES!!! No hazard pay. No trauma support. No career protection. No structural power. Meanwhile, Case Managers and administrative staff -- many of whom have limited TO ZERO contact with clients and have been repeatedly cited in client complaints -- earn far more for doing far less and caring even less. Numerous residents (and their family members and loved ones) report being dismissed, belittled, or outright ignored by Case Managers and upper-level staff, while turning to Program Aides for meaningful support. This isn't an open secret. Everyone knows. Internal staff have raised concerns. Clients have shared these experiences. Community observers and even first responders from the South San Francisco Police and Fire Departments have seen firsthand how Program Aides act before 911 is even called. And still, leadership does nothing. NOT A THING! Safe Harbor's executive and administrative leadership has been repeatedly made aware of the dangerous, unsustainable nature of this disparaged, and have chosen to ignore it. Concerns are routinely minimized, feedback is deflected, and the people closest to the crisis, the Program Aides, remain underpaid, unprotected, and unheard. This is not simply poor management. It is a systemic betrayal of both workers and clients. The consequences are already showing: high turnover, deteriorating morale, and safety risks all while the executives sit comfortably above the chaos, insulated from the trauma, the danger, and the human cost. If you support Safe Harbor through donations, volunteer hours, or advocacy, you have a right and a responsibility to know how the system works. Visit the facility. Talk to the Aides. Talk to the clients. See for yourself who's holding this place together and who is looking away while they burn out. It's your time and money you are giving to help and YOU DESERVE TO KNOW. This is not just a wage issue. It is a crisis of leadership, ethics, and basic human decency. Program Aides are saving lives. Every day. Safe Harbor is actively exploiting them to keep the machine running. Until these frontline workers are properly paid, supported, and empowered, Safe Harbor's reputation as a place of healing is nothing more than a polished illusion bought at the expense of the people doing the hardest, most vital work. Pay the Program Aides. Respect them. Or stop pretending this is a place of care.

I stayed here 2 years ago the first time I became homeless and it was doable but I'm back again…read moreMarch/April 2025 and it has changed for the better! The food is awesome for one, they provide a home cooked hot catered dinner every night and they even provide lunch which they never did before. At 10pm the get a delivery from Panera Bread. Before if you had a bottom bunk you weren't allowed to hang material for privacy but you can now. The staff used to act superior and treat us terrible and now they are very nice. This place has definitely improved for the better.

San Bruno skilled nursing is a fantastic facility for anyone that's going through recovery after…read moresurgery, or any other ailment. I stayed there for 2 months after having a major surgery as well as a different surgery I had in 2022, and I must say I had a great experience both times! The staff is incredible! The CNAs work so hard, they dedicate so much effort, and patience, and care like genuine care to every patient they have, and are so kind! The nurses are equally amazing and dedicate just as much. I didn't experience one day where the nurses or the CNAs didn't have me smiling and do what they could to make me feel good when I had hard times. The next thing I want to mention is the physical therapy. The physical therapists each and every one is absolutely incredible! They take the time to listen to their patients, they don't push their patients to do more than they can do, they're always encouraging, smiling, and happy to see you each and every session! I can't say enough about them as well. The administrator Daniela is an amazing woman! She is the reason why I was able to be there in the first place and every time I saw her she was smiling and happy and caring. Just a beautiful person. The only slightly negative that anyone could say and it's very small is that yes like all other facilities the food could be a little bit better, but for what it is it's actually the best I've had in all of the facilities I've stayed at. But that's so small compared to everything else a patient can get staying at San Bruno skilled nursing. It really is the staff, Daniela, and all of the physical therapists that make a patient stay there worth it. So if anyone out there has a family member that is going through a tough time and needs that extra help, or recovering from any surgery I highly highly recommend they stay at San Bruno. It might be a little far from where you're located, but trust me when I say it's worth it. San Bruno skilled nursing facility is Fantastic! I definitely will be going there if ever I need to in the future.

In my opinion, this place may have mistreated and thus lead to the passing of my grandmother and…read moreshould be shut down. The nurses are awful and the facility is under funded, at best. She went into this slum of a facility after her stay at Stanford, where they told us she was suffering from back pain and a UTI and was having some mobility issues due to her back pain. When she was transferred, we attempted to check if she was getting proper medication for said UTI and they told us that they didn't see it in her paperwork and refused to treat her for it. We didn't realize the facility was so bad but now the voicemails of my grandma calling us crying and saying she is scared haunts me to this day. My grandma went into septic shock and died of what they deemed "heart failure" inside of this place. Again, she went in for back pain. Not issues with her heart. NEVER let your loved ones be treated here, if you value their lives.

We are forever grateful for Angel Palliative Care and Hospice. They made it possible for our family…read moreto spend the time we needed with my father-in-law as his health declined, taking care of all the operational details like hospital equipment and medications so he could be comfortable at home. When we were faced with needing to find a hospice care team last November, I turned to Yelp and found Angel Palliative Care and Hospice. From the very first call, Lena walked me through how hospice works and what to expect. Within just three days, Lena and her team had coordinated everything needed to bring my father-in-law home from the hospital. Communication was outstanding. They maintained a family group text so we could stay in constant contact and always know what was happening with his care. The head nurse, Yana, was a true professional, and the emotional support provided by the entire Angel Palliative Care team helped our family get through an unimaginably difficult time with far more peace and confidence than we thought possible.

Highly, highly recommend!…read more Finding the right care for a loved one is such a heavy responsibility, but APC made a difficult time so much easier for my family. They helped my grandma, Anna, and I truly cannot recommend them highly enough. From the start, the team was incredibly professional and organized. All the necessary equipment and medications were provided with perfect accuracy and timing, which took a huge weight off our shoulders. You can tell this is an excellent team that really works together and supports one another; there was always someone available to help us whenever we needed it. What really stood out was their responsiveness during an emergency. We had a frightening moment when my grandma's CO2 levels dropped, and my mom called them in a panic. In less than an hour, they had someone at the house to fix and replace the pipes, and her levels returned to normal immediately. They were always reachable and super responsive, which provided our family with much needed peace of mind. If you are looking for a team that is both highly skilled and genuinely supportive, don't hesitate to reach out to them. They gave my grandma the care and dignity she deserved, and we are so grateful. Thank you Lena, Natasha, and the rest of the APC team!

Brent is one of the most patient people you will ever meet. He can help you find a place quickly…read moreif needed. However, he also stresses being prepared. He understands that moving to a senior facility is a major change. He will arrange for you to see multiple facilities within your price range, including discussing possible programs to help with costs. He works to find the best facility for the individual, showing real care that they will be happy with their choice. My aunt's friend just turned 90. He has multiple health concerns that have made it exceedingly dangerous for him to live alone in his home. He is also a very difficult person so the option of having a caretaker live with him does not seem reasonable. We looked at some options a few years ago, but he wasn't ready to make the move yet. Now his family agreed it's time. Brent, who worked with us previously, was happy to arrange tours of multiple facilties. He makes sure all of your questions are answered and that you have a full understanding of the services offered. He also recommends services to help with the move, clearing out your house, etc. He knows the resources that work best with seniors and persons with disabilities to lessen stress and provide support while getting the work done. Whether you are looking for now or planning for the future, Brent is the best person to work with so you can learn the options for senior and assisted living.

Because we had relatives in an Assisted Living Facility in the South Bay, we were about to bring my…read moremother, who is a native San Franciscan,to the suburbs. But at the last minute, my friend recommended Brent Hensley. He was a life saver! We had very little time and within hours he arranged visits to three facilities in San Francisco that would match our mother's personality and needs. He held a zoom meeting with my siblings and me to guide us in our decision making. He intervened when we needed help in convincing my mother to move. His knowledge and experience were invaluable in helping us to make very tough and agonizing decisions. Nobody wants to leave their home. And we felt so stressed asking our mom to do something she didn't want to do (but we knew it was not safe to have her stay at home). Three months later, just as Brent said, our initially resistant mother is happy and thriving at her new home. My siblings and I are relieved and happy. Amazingly, Brent's services are free for clients like us. We did not feel steered toward a one size fits all recommendation. Brent was sensitive and nuanced in his ability to find a great fit for our mom. His services are highly recommended.

My interactions with the Care America Homecare was positive with every interaction from the initial…read morephone call to the end of my care. The staff was considerate and professional with consistent and clear communication. My care giver was a personable and hardworking. I highly recommend Care America Homecare.

Great place if you are looking to hire a caregiver. They…read morehave an excellent staff and they are very friendly, helpful and knowledgeable. I highly recommend them.

Medical Care Professionals have provided the best caregivers for my husband for the last 8 months…read more They are lifesavers!!!!

These are the worst people ever to work with! They are just trying to con you. They are…read moreunprofessional and provide very poor care. Their trick is to sweet talk you, then once you try them they keep overcharging you. Their so-called nurses are lazy and untrained. I would never trust my loved one to these frauds.