I thought service here was great when I came here about 10 days ago with two friends. People asked if we needed help in all the departments we stopped to check out the merchandise. That said, there are a lot of shoppers, even during the workweek so it can get challenging to get someone's attention especially since it seems like the workers and customers all know each other. read more

This place is really weird. When I am properly dressed and go there, I get absolutely terrible service. When I come right after physical therapy and look like crap, I get great service. Selection is great, when service is good, it's great, note free alterations (like hemming pants) on regular price purchases. But I confess: nothing really beats Nordstrom. read more

Service here is great! I've never walked in here without anyone ignoring me and I look like I'm broke! But they still help me out anyway. Men's store is excellent and I love their selection. Their Christmas holiday sale is the best! read more

Neiman Marcus - Lotsa great expensive gifts to choose from! - Shoe Stores Near Me - Northbrook, Illinois

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Linda is the store manager and the service is horrible from the tone at the top. No one will help you but look you up and down as you walk by. You'll also get Michael to lie and say he's the store manager because Linda doesn't want to do her job. DON'T shop Northbrook Court NM it's a total dump with horrible management that lies! Go to Nordstom. read more

The best shopping in a quiet north suburb town! The best sales associates and customer service desk! Props to all the people who work here who have to tolerate the eccentricities of the rich and pseudo demands of the coming climbers. read more

Beautiful Chanel Department. Got my bag girl the lady was super nice, they have a nice fur selection and overall nice place to shop around not to far from my house so easy to get to !!! read more

Neiman Marcus - Shoe Stores Near Me - Northbrook, Illinois

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Love this location! They even have a Chanel boutique I think I like this location better than oakbrook.

The service here is pretty good on the men's department once you find a sales rep that is willing to help you. The worst thing is that the employees tend to profile and discriminate by age, I am in my 20s and most employees are older so I can be looking for clothes and multiple employees will pass by without asking if I need assistance so you have actively seek one out. The ladies at the fragrance department are great and pretty helpful. I do not recommend buying a suit here if you are younger. The employees are accustomed to dressing older people so if you want to look fashionable and comport to contemporary style trends they will not be much help; instead they will chose a suit for you that will make you look like you are a 65 year old who does not know how to dress. read more

If I could give Neiman Marcus a -10 stars, I would. My husband and I went to exchange a golf shirt for a smaller size. The shirt was a thoughtful present from one of his patients. Ned Miller, an associate in the men's department, told us there was nothing we can do without a gift receipt, which was not included in the packaging and which we obviously had no control over. He was, however, able to locate the purchase in their system but since the purchase occurred more than 30 days ago, they refuse to process an exchange. We asked to speak with his manager, who robotically repeated the "corporate" policy and noted that she was unable (or unwilling) to deviate. She proceeded to tell us that the patient should have gifted a gift basket so there wouldn't be an issue with sizing. It is a rude comment that minimizes the thoughtfulness of the patient due to Neiman Marcus' complete lack of customer service. In hindsight, we should have dressed the part before we entered the esteemed walls of the department store. We didn't think to since we were just running errands to distract us from the loss of our daughter 6 days ago. We left the store with the expensive present that my husband can't use and me feeling like nothing will ever go right again. read more

I will be honest, service in the 2nd floor women's designer shoes is slow BUT. Fred. He is AMAZING. Super helpful, extremely nice, and I was able to make an instant connection with him! I was eyeing a pair of Christian Louboutin Pigalle 120's, and for all those Loubi lovers out there, you know that shoe is out of stock everywhere! I fortunately was lucky, and it was a surprise since Fred was nearly positive it was a different style, the décolleté. I didn't have the intention to purchase the shoe that moment, so I asked them if he can hold them throughout the week. After browsing around other stores in the mall compound I could not stop thinking about them! So I had to go back. Fred started laughing cause he knew, "once you eye a pair of louboutin's you have to get them" and so I did. Beautiful shoes + outstanding SA service = happy customer :) read more

The service here is terrible. Sales associates in customer service are the least bit helpful. I came in to two ladies chatting... neither said hi to me until I said hi to them. During my "transaction", I was rushed by the associate. No one else was in line. She definitely did not help me with kindness. She was... snobbish. And honestly, I don't understand why. You work at a customer service desk... your job is to serve customers. Where does the high nose come from? Makes no sense. Sadly, there is absolutely no 5 star service in this store... AND NEIMAN MARCUS HAS TO HAVE GREAT SERVICE. It's just a must. Companies need to wake up and realize who they put as representatives of their store. They literally make or break the experience. It's not the prices... it's not the products... it's the people. When service is down the drain, then stores should close and only have online shops. I'd love to come back once you've hired people better suited for the job. The right kinds of customer service/sales people can sell anything... the wrong kinds can't even sell something that's free. read more

I had a really awful experience here. The sale associate did not want to show me a Chanel bracelet, she said,"This one is expensive". I am a returning customer of this store. It's ashamed that they don't value their customer. Her job is to show the merchandise not judge. They are getting a commission from the sale. You would think that she will do whatever it takes to make a sale. I did talked to Brigg Klien the merchandising manager and he told me it's the policy to show one item at a time. Okay, I'm okay with that policy, but don't say this piece is expensive. I feel I was being profiled. Unless you walk in looking like a millionaire you will probably have an awful experience like I did. Shame on the sale associate and the manager for supporting that kind of behavior in this department store! read more

So snobby. I know, I know...what was I expecting? Well, frankly, I was expecting that if I asked an employee for assistance, ("Where's your petite section?") she wouldn't look down her nose at me ("Oooohhhhh, we don't carry petites in the store. We _alter_ things to fit.") Next time I'll bring my W-2 so I can show you that (1) I make 10 times what you make, and (2) I can afford to purchase my clothing elsewhere. Ugh. read more

It does seem a bit weird writing a review for a department store but I had such a horrible experience I feel it is necessary. Never in my life have I felt more out of place. Unless you have "wealthy" written all over your hair, makeup, and wardrobe, you're going to feel the same way. read more

Outstanding customer service. I needed a dress in my size within 2 days. The customer service dept found it in my size and had it overnighted. They didn't even charge me for the rush delivery! I will be doing most my holiday shopping there this year! read more

HORRIBLE CUSTOMER SERVICE. They are downright mean here. I bought something and apparently it was final sale and the salesperson did not tell me this. I went back the next day and he lied to my face and refused to help with a return or an exchange. The manager was awful about it too. I have been a loyal Neiman Marcus customer and I even have a Neiman Marcus credit card. I am no longer going to shop with Neiman Marcus and I am cancelling my credit card. Shop at Nordstrom instead! At least they don't treat you poorly there and steal your money using lies! read more

It's a shame that I even had to give this store 1 star. If -5 was an option, that's what I would give. I had bought a Canada Goose coat online that did not fit. My sister-in-law, my daughter and I went to the Northbrook location to exchange the coat. They did not have the same coat in a smaller size. I approached a sales associate and asked if it can be ordered. She told me that it could, but we would have to do it through online because of the tax difference. I said fine. Instead of the associate refunding my card, she put it in a gift card. She preceded to tell me to keep the initial receipt because of the new coat didn't fit, they could refund my original payment. It was a completely different story. The customer service people told me that it can only be refunded to a gift card. I told them that this is not what the associate told me initially. I told them that I had 2 other people with me when the second order was placed and they heard the same thing. The customer service lady got on the phone and called the online customer service. They told her that it can only be refunded to the gift card. And I said I wanted to speak to a manager. I proceeded to speak with the online associate on the phone. Then she put me on hold for 30 min. She came back after 30 min and told me that a refund could be processed and returned to my initial form of payment. And told me to hang in a few more mins. She put me back on hold for another 25 min only to come back and tell me that nothing could be done. As this was happening, they associate that did the initial return and put MY money onto a gift card was walking by. I flagged her over and asked her to tell the customer service people what she had told us when the initial return was made. And she completely lied through her teeth. And I confronted her in front of the customer service team. She tried to paint me as the liar. She last words to me before she stormed away we're "that is not even remotely close to what I said." I was in shock!!!! The nerve of this woman to lie to my face! I have never in my years of shopping ever been so disrespected so badly in a store. That associate should've been terminated immediately. At this point I was so infuriated that I got up, took my item, and my receipts and left. I sat in my car and thought about what just happened. What nerve, I just spent $950 on a coat from this company(not a small amount of money)and when someone doesn't want to keep it and the associate is at risk to lose her commission she resorts to lying and humiliating the customer. So people, heed my warning! If you see a woman on the second floor with 20 pounds of mascara on and jet black hair STAY AWAY FROM HER!!!! You are better off shopping at Nordstrom. Where the customer service is exceptional! It's been about an hour since all of this happened and I'm still in shock. I will be calling the store manager tomorrow to complain! People like her should never be working in retail!!!! read more

Honestly i dont like leaving negative reviews but i had horrible experience twice now .the worst customer service ever!!!! For the store that has upscale merchandise and prices they have zero customer service!!!!!! read more

This is why I do most of my NM shopping online,. I have to agree with most of the negative reviews - service here is the worst ,..with maybe one or two exceptions in the cosmetics department - I see people mention Barbara at Jo Malone -she is the only one that's genuinely nice - and I don't mean 'Oh now that I know you are actually purchasing I can be overly excited and sweet - like a dog that was just shown his treat nice .I honestly don't understand how the store management does the hiring here,.Maybe they go to classes for eye-rolling and ignorance,. They are lucky the location is extremely convenient and sometimes I don't feel like waiting for my orders otherwise I would never step my foot there,. And guess what I recently visited the Oak Brook location - not much of a difference,. LUXURY AND UPSCALE DOES NOT MEAN SNOBBY read more

I was there today at beauty department buying my perfume. Had a wonderful experience with one of the girls who work there Melanie Chorba. Very nice and pleasant girl,very helpful and really professional. I definitely would go back to her read more

Worst customer service ever. They discriminate against your age. I'm in my 20's so not one associate even looked at me. And when I asked for help I got attitude. Don't waste your time here. read more

I've been shopping here since the Dot-Com 90s and have never had a bad experience with this store nor any other Neiman store locations. They carry all the top designers and the product they stock is very creative and tasteful, plus the employees are very professional and knowledgeable. Rob Raye--who's been helping me out since the Dot-Com 90s--is an exemplary employee at the Northbrook store;he's never steered me wrong! read more

I went here today to buy a coat.There was,2 salespeople standing around talking to each other in the mens dept.They didn't offer to help me. I am a long time customer of ur store.Sorry to say that I will be shopping elsewhere. This was @the Northbrook ct. store. read more

Happen to stroll through the Northbrook store today and noticed there were a lot of staff through the whole store. However, not sure they were all needed as I counted 14 in the cosmetics & perfume dept. on their phones or it was at least in their hand. If it wasn't for all the attention my daughter got while we were there I probably would have given them 1 star. However, a lady in the bra dept gave us cookies and water. #putyourphonedown read more

Bobo in Jo Malone is just the nicest sales rep at the store. I have known her for years. We first met when she worked at Sephora more than 15 years ago. The best time to shop here is during their sales. Go for the quality, not quantity. A good wardrobe is an investment and acquired over time... read more

I am partial to this Neiman store over the Michigan Avenue location though it is closer. This is better organized and more spacious. Perfect match-up for my price range. Extensive selection of mid-designers with the famous Neiman deep discounts as the seasons flip over. Recently had the pleasure of Kim Soon assisting me with a purchase. She took extra time to show me how to wear/fashion a blouse that had a unique design. Without her eye I would have passed it by on the hanger. She then quickly found my size at another store and made arrangements for it to be shipped. 5 stars for her and the staff in customer service on a previous visit. During that visit, while trying to return a web order, a floor manager was, well, arrogant. Not directly at me. Not worth going into it. Fortunately the 2 women in customer service understood the issue. read more

Lana is the best! Very helpful. I have been a loyal customer to Neiman Marcus for years. A little pricey--but that is to be expected with high quality merchandise. read more

I am surprised people say the service here is bad. Even when I am coming in after a workout, I get fantastic service. They have never once treated me less than because I didn't look fancy. read more

WORST customer service experience by far. I went in for an online return with the item in perfect condition and the receipt in hand and was turned down and HUMILIATED. I was asked to provide a bag card (tag) that was never sent to me; it was not the request that bothered me, but the tone that accompanied it. I will never step foot in the store again. I advise you to do the same, unless you enjoy being treated subpar. read more

I can't get enough of this location! I recently was shopping at this Neiman's location, and I have to say that all of the staff that assisted me was amazing. So friendly, informative, and knowledgable about their brands and products I was amazed. A lovely woman helped me in David Yurman, as well as the Chanel handbag boutique. The cosmetics women are also really great, chatty, but not overbearing. It was a wonderful experience and I will be shopping with them again soon! read more

My issue was not w/ Neiman Marcus itself. My issue is w/ the Laura Mercier Counter. I needed to get my makeup done and a friend recommended a particular makeup artist there. I called a month before I needed my appt to schedule and request this particular artist. When I called, I was told they would schedule my appt, but couldnt gurantee the person I requested would be in. I was told to call back a week before my appt to verify whether she would be in. Totally Fine... I called back a week before my appt and spoke w/ Barbara. She said the person I requested wouldnt be in and they scheduled me with someone else. I told her that was fine. The day before my appt Barbara called me back saying there was an issue w/ my appt and they couldnt schedule me w/ my requested make-up artist. (Clearly they dont take notes of previous calls) I called back right away and spoke w/ Robin and said I was already informed of this and that wasnt a problem. Robin said I was all set for my appt the next day. The morning of my appt I got a call again from Barbara saying they never heard back from me and that I didnt have an appt. Obviously I was extremely angry. She asked if I could come in eary for my appt. I said no, I have an appt scheduled for noon! She told me to come in and they would "squeeze me in". When I got there it was total chaos. They clearly overbooked apts and were not at all apologetic. I would never go back there. Oh and to top it off, the girl I requested was there the whole time!! read more

I think it's still one of the best places for men's wear. Especially when it goes to 60 off. Best brands usually available

Excellent customer service. They might be pricey, but the top of the top employees. Love their beauty and cosmetics department especially Stella at Laura Mercier. She is amazing! read more

These sales people have a lot to learn. They follow you around the store and breathe down your neck! Especially when shopping for luxury items, I appreciate elevated customer service, but this is not that- this is just used car salesman tactics at their worst! The biggest culprits are at the fragrance counter- as soon as you even look at a bottle or pick one up to test out a fragrance they surround you with the specialist of this brand and the sales person of the counter etc. I don't need 3 people to help me make a fragrance purchase decision! Even after telling them multiple times that I just want to test a few different ones and I will let you know if I need help, they are still sitting there watching you and shoving "suggestions" down your throat. Look I get it, I am looking at $250 bottles of perfume and you want to try and be helpful (not because you want to be helpful but because you work on commision)... but when I tell you to back off, just back off, don't stand around like I am going to toss the bottle in my Gucci bag and walk off OK? Hmm... I wonder why the MAJORITY of your business is online Neiman Marcus? read more

Karen is honestly one of the greatest sales people I've ever received assistance from in a department store. She was friendly and introduced herself right off the bat as a person dedicated to pairing me with a great cologne. Her knowledge on the products available in store was very impressive; and she even taught me a few things about colognes that I never knew about even though I consider myself to be an extensive connoisseur myself. She is a fragrance QUEEN! She ended up selling me a bottle of Creed Aventus, and even upsold me on the larger bottle size. She gave me a few samples to try as well and invited me back in anytime to try more products or to talk about fragrances. Karen went above and beyond to take care of me from start to finish, and even pivoted to offer to show me other stuff in the store outside of my original reason for coming in. As someone who works in investment sales I can appreciate a great sales person when I see one and Karen is all that and a bag of chips. She has great sales instincts to get me excited about the product selection and to steer me towards adding more to my cart in a way that is natural, non-aggressive, and leisurely. It's employees like Karen that are keeping brick and mortar locations alive in spite of the fierce competition of online ordering. I will definitely be back to this location; and when I am, I will ask specifically for Karen. She is now my go-to fragrance specialist! :) read more

I went to the Northbrook Court location looking for two dresses for my son's wedding and reception. I was approached by a saleswoman who asked me what I was looking for. I responded that my son was getting married and I wanted a mother-of-the-groom dress, one for the wedding and one for the evening reception. She asked me what month the wedding was, and I responded that it was at the end of July. She said "we have Fall clothes now, don't you have something at home you can wear?" What?? Are you kidding me? I've been in retail for 45 years. This is customer service at an upscale store? I was mortified! I walked away, found a few things I wanted to try on, approached another saleswoman who said to me "Do you realize you have a casual dress and evening gowns in your hand?" I could not believe I was being questioned about my choices. She put me in a dressing room. I ended up purchasing the casual dress and the kicker is, she got commission for that. I totally understand why people buy online. The worst and most degrading customer service I have ever received!!! read more

I mostly go to NM to buy perfumes and granted I was there today to exchange one as the dry down gave me headaches. The sales person who helped me to buy it (I don't know if I should say help as she was getting very impatient and almost angry with me for asking questions) recognized me and did greet me but my husband who does not like smelling perfumes was walking around and heard her say.. "O she is back" and bitching about me. It's not like NM's pays us customers to buy from them. It's our money that we are spending at your store and it's only fair that we get little respect. read more

I was looking for an evening gown but my size was not available. The sales associated located one in another store in Texas and sent it to my home. How cool is that? read more

I went in recently to look for a nice gift for a housewarming - was thinking either a beautiful picture frame or some beautiful serving piece. I knew that Neimans carried some of the brands I had been looking at online so I came to the store to check it out in person. Now, I grew up in the area and came to this Neimans regularly in the past, and I didn't have any negative feelings toward this store.... UNTIL MY LAST VISIT. I walked in and was treated fine in the clothing departments, but as soon as I got to the gifts/home accessories department they watched me like a hawk, talked to me condescendingly and were entirely RUDE. I don't get why anyone goes to this store. I can find the same things elsewhere and be treated 10,000 times better. read more

I only go to cosmetics but the people there tend to be kind and helpful. And because Jo Malone is mentioned negatively here several times I will say that there is a woman who has been there for years whose name is Barbara, some call her Bobo, and she is the loveliest most helpful, down to earth woman I've ever met at a cosmetics or fragrance counter. And that's not just to me; it's to everyone. Ask for Bobo, she can help you or get you help at any counter. read more