Never the most fun, but definitely a necessity, is to get our eyes checked each year (also a must…read moreto order contacts). At the 90th minute I found this office and made an appointment before I left Charlottesville for the summer. The office was super accommodating and helpful throughout my process. What really made this place deserve 5 stars is what happened almost a year after. I was in Mexico City for some time and realized I could take advantage of the cheap prescription sunglasses there. With only a few days left, I called the office back in the states to get my prescription. Eventually the phone was picked up and I was told that they are not in the location I had my exam at and asked if I can wait until the next day. Since I couldn't, they had someone stop by the office to take a picture of my prescription to send it to me. This isn't something every office would do for you and for that I am forever grateful. Highly recommended.

LOVE THIS EYE DOCTOR Affordable even WITHOUT INSURANCE…read more The receptionist is more like his assistant she knows a lot, and clearly explains how to put contacts in if needed. HIGHLY RECOMMENDED

I decided I would try and support a local business, but I have to say I won't be back. While the…read moreactual care provided was fine, the optometrist failed to communicate clearly, which led to a misunderstanding over the billing, and then the office manager didn't respond until I finally walked in the front door after 5 phone calls. Even then the billing was not resolved to my satisfaction.

Rosinsky and Franklin are good doctors…read more They know what they are doing, have friendly bed side manners, and diagnose accurately. The only con is I live in Charlottesville, and find getting out there for a contaxts lens exam (40 min roundtrip on just the driving) with a follow up to check the contacts (again, another 4p just on the drive) is too much for a busy mom and business owner. And, i got my eyes dilated, and after 2 years of being a patient they HAD to sign a new waiver that said exaxtly what the old thjng said - payment due, right to privacy - but with dilated eyes you couldnt read anything. After repeating this 3 times to the receptionist she read it it to me (which took 10 min). It could have waited. That was Michelle - she needs a course in the customer experience. The 5 star is for everyone else. I had to schedule up a 10 min follow up appointment for the contact lens check up, and its 2 weeks our or 3 weeks. Thats just frustrating. My eyes are healthy. Just give me my dang contacts. ****update****When i expressed my discontent with the wait time as a long time client, they squeezed me in before a plane trip, which is cool. I spoke with Kelly in the reception who helped make that happen - that woman is a good addition to the office.

Epic fail! Truly incompetent ! I don't like dealing with them ! I order glasses 31 December !…read moreDelivery date was 13 January ! It's 24 January . I order the glasses at pan top ! They guarantee me that the glasses would be at the barracks road location The were not ! Excruciating ! I work out of town so it's difficult for me to get to the office in pan tops ! Please go somewhere else and spare you the headache !

I chose the Pantops (Peter Jefferson Pkwy) office after discovering that it was much closer to…read morewhere I live. I had already visited other MyEyeDr offices to shop and compare, as I was looking to get a backup pair of prescription sunglasses. I found most of the other offices far more customer-friendly than this one. With the exception of Avory, who was most impressive in her courtesy, professionalism and superb customer service skills, I found the front staff lacking in their approach to customer service. Unfortunately, I did not have an opportunity to work with Avory. However, I continually observed her performance with other customers while I was working with Rashonda. Avory genuinely seemed happy to be working there and always verbally welcomed guests as they entered the office. Other staff appeared to have a perfunctory "just going through the motions" attitude about their work. I am rating this office three stars, rather than only two stars, because everyone seemed to be technically competent in their trade. Thus, if you care only about technical proficiency, then this office is fine. But if you're like me and you want not only technical competence from your eye doctor experience, but a friendly, engaging interaction where you feel welcomed and glad you came, then I don't think the Pantops (Jefferson Parkwy) office is your best option. If you are lucky to work with Avory, then you should walk away feeling very pleased with your experience. Otherwise, with the other front staff, I recommend looking elsewhere. I certainly plan to choose another MyEyeDr office after I pick up my current pair of sunglasses soon! Thank you, Avory, for setting a good role-modeling example for your colleagues. I hope they will heed your example of stellar, professional and friendly customer service!

Really wonderful experience with this location! The optometrist I saw to update my prescription was…read morefabulous and talked me through my vision changes in a polite succinct and helpful manner. He was very nice. Charlotte helped me purchase frames and new lenses and helped set up an appointment for me to try contacts. She was totally fabulous, extremely helpful and very nice. I can't say enough how wonderful their staff is! I have been a long time customer of visionworks on barracks and think they also have great customer service but my eye dr really went above and beyond and I think I'll be coming back for my glasses in the future. Thank you!!

Worst customer service experience I've had in a long time. I have been trying to get a credit for…read morean overcharge since October. I called in and was told, yes, you were over billed, I'll take care of it. I'll call you in a couple of weeks. No phone call. I waited a few weeks and in November called the office. Spoke to a different person. She assured me she would take care of it and would call me back at the end of the week. No call back. I waited a few days and called. I was told, sorry, I'll check and get back to you at the end of the week. No call back. I waited again and then called in. Now it's December. I was told it's our busiest time, I can't help you now. Call back in January. I called. I was told I would get a call back by Friday. No call back. I waited and called the following week. I called again and was told I have more than a hundred billing problems I have to take care of. (100 billing problems in a small area seems like a lot and doesn't say much for their billing system) She told me she'd send another ticket in, accounting told her they were looking into it. I was not happy about this. I'm not sure what needed looking into beyond I overpaid and was due a refund. Ok, she said, I'll see if I can get it expedited. (I don't think waiting for a refund from October to January counts as expediting.) She told me she or someone from accounting would call me back that day or the next day. No one did. I feel as though people just push the problem into the future either hoping I'll get tired of asking about it or someone else will take care of it. I don't think My Eye Doctor wants customers. Looking at other reviews all the problems seem to stem from the office staff. This is too bad as the doctors are generally good. I have been a patient here since before the practice was bought out. Things have steadily gone down hill since then. I have had some concerns in the past, but I ignored them. This, however, is a bridge too far. The most unresponsive "customer service" I have ever seen. The primary concern here seems to be selling glasses. If that's all you want to do, they're helpful. Every other concern, question gets ignored. Not acceptable. I guess from now on it will be Not My Eye Doctor.

Great customer service and quality work! Dr. Dawoodi did a phenomenal job and I'd recommend him to…read moreanyone!

I had surgury in December and could not be more pleased with the results. The staff was…read moreoutstanding and made sure I was comfortable at all times. I highly recommend Dr, Kalyteider!

Dont Even Walk Through The door. There are far better people who care about people more than their…read morepockets Stay Away-charlatans-- These people are only interested in money. We did not even have an appointment with them, we are seeing an GYN doctor and on our way out they asked us if we wanted information. We said sure. We had no idea that information was going to cost over 600 dollars. They never once said it was an office visit, because it was not, they never once told us we would be charge anything. We were clear we were not going to pay anything for information. We have insurance but we were not sure if it would cover it. We told them from the start we were not willing to do anything till we knew about the insurance and I had to research more about what she was telling me I needed. She told me 50 percent of my vision was being impaired by my eyelid by a 3 minute test they give. She coached me on how to take the test. They brought us into another room and had us fill out papers they said "was only for insurance pre-approval". We told them then and with followup calls I was not sure I wanted any procedure and I would decide after I spoke to my insurance and did my own research. When I first saw the doctor I asked her if she had her eyebrows done she said no, I asked her assistant Lois and she said yes she did and so did the doctor. Why did the Doctor lie about her eyebrows? I began to feel uneasy with the situation and called in to let them know I was not comfortable with any of this. My husband called in about the bill we received and by the Assistant and the Doctor herself they both said "why does it matter you not paying it the insurance is". The problem is we were never told about any charge and the doctor told me by phone "its curious you want to know everything that is going on". That was the final straw and I cancelled everything with them, reported them to my insurance, reported them to Sentara, and Im reporting her to the medical board. The only thing these people care about is do as many surgeries as possible and make all the money you can and bill the insurance without the patient knowing what they are being billed for. I have found a new doctor and Im very pleased with her. I will post here as soon as I see her with the results of by eye light test and I bet it will not be 50 percent as Sara Kaltreider claimed. I will also see if I need Blepharoplasty upper eyelift and the brow Ptosis. After research and speaking to other medical professionals I was told that i did not need blepharoplasty but the eyebrow Ptosis would suffice. I called the office told Lois this and they pushed and pushed that I would need the Blepharoplasty too. I will find out for sure with my new doctor because I do trust the new doctor. I would not trust Sara Kaltreider with surgery or anything else. I found her to be dishonest and uses womens insecurities to capitalize on them. Well this woman is not insecure and I have only the interest of my vision. I suggest you search around. If you want someone who cares about you and not the money then stay away from Sara Kaltreider and her office minions. I have uploaded the bill that we never were told anything about and the eye test she gave me. In January I will see my new doctor and I will post the comparison. Till then, stay away from this place. Get a second opinion.

This was the 3rd year I have visited Dr. McCormack & she has completed my annual eye exam. I find…read moreher office technicians to be friendly, helpful and very professional when engaging to achieve my pre-exam eye tests. I also appreciate that they are always willing to provide me with the full cost of my visit, when I schedule my appointment. Dr. McCormack is a consummate professional, extremely knowledgeable and does a thorough & efficient job with the eye exams she conducts. Dr. McCormack provides prescriptions for my glasses and contacts. In short I highly recommend her services! The ease of getting to her office location , the fact that I have never waited more than 5 minutes at this office and she and her staff are lovely tells the real story. Please get your eyes examined soon!

I arrived 10 minutes late and the optometrist canceled my appointment!…read more How can she do that to an existing patient when she already has my insurance information and could speed the service. It angers me because it is not easy to reschedule a doctor's appointment at work.

Dr. Schauer took great care of my mother during cataract surgery and I'm grateful for everyone's…read morekindness and professionalism in this office. I guess the only thing I'd note is there was a gal waiting to be seen in the office for 1.5 hours for a different doc, which I found to be really excessive and odd. My mother is 80 and doesn't need glasses anymore, so I highly recommend Dr. Schauer! He was available on-call and provided us with his cell phone, which was great.

Dr. Rita Page at Blue Ridge Ophthalmology is by far the best Ophthalmologist I have ever had. She…read moreprovides the highest quality care and personalized attention. When cataract surgery was prescribed to correct vision in both eyes, I was hesitant. Dr. Page thoroughly explained the procedure and lens options. Her staff was extremely helpful in setting up the surgery dates, follow-up appointments, and even provided a referral for transportation to and from the surgery site. The surgery was easier than expected and the result an absolute miracle. Driving at night is now a pleasure as well as no longer needing to wear glasses! You are in good hands at Blue Ridge Ophthalmology-they are the best!