Very satisfied with the customer care provided by the employees at this location. They were so kind and helpful during a difficult time.

Never having had to experience such services, Neptune's staff has made this difficult situation far easier. From the initial phone calls with questions, to the 2 women who picked up my loved one's body, both were pleasant, professional, and calm, explaining the steps in which they were going to proceed, and sensitive to the situation. The vehicle transporting my loved one's body was unexpectedly unmarked and appreciatively inconspicuous. Feeling emotional especially during that 1st call, Ana was appreciatively patient and helpful in assisting me to understand the steps required to obtain a death certificate and what to expect. Taylor was professional, helpful and diligent in updating me on timing of events as well as scheduling pick up of my loved one's cremains. Upon pick-up, I did not expect such a nicely-decorated room awaiting me, replete with respectful decorations (including elegant table runner and candles, soft music, and a printed sign in my loved one's memory. Very touching and special. A warm and genuine thank you for helping me during a difficult and painful time. read more

Everyone was so kind and helpful. Holly did a wonderful job walking me through the process. This is such a difficult time in my life and I appreciate how thoughtful everyone was. I chose to pick up my loved one's ashes and they were in a beautiful wooden box container. read more

Naturally I have not availed myself of their final services but setting up the pre-arrangements were very easy

I used Neptune society Sherman oaks in the past for a family member it was a good experience. This time not the same! Was unhappy with the new location felt like at a used car lot. Employees weren't as friendly as before. Every phone call felt rushed like he needed to go make other calls. I did think maybe they were overworked and gave them grace. But the urn came and when I got there I realized the spelling was incorrect. He never said sorry for not doing his job ! He said it's okay we can redo. It's never okay. Made me sad I had to now wait another week and go back to pick up. He again never apologized he just put on an old looking placemat and said nothing. I walked out of there unhappy. Not the same experience I had before. Employee has to always remember it's their job but they are dealing with people that need extra care. read more

Such a gift to our Family to have Neptune Society respectfully handle so many details at such an uncertain time. Their service and kindness were a 10! read more

My husband's sister suffered a massive stroke in May of this year (2024). We had already done business with Bryan in the Santa Barbara office, so we contacted him on behalf of my sister-in-law, even though she lived in Torrance. Bryan was super helpful, and patient with my several follow-up questions. When my sister-in-law ultimately passed away in October the San Pedro office took over efficiently, respectfully and with great care. They kept us informed at all steps of the process. They took care of notifying Social Security and Medicare on our behalf, and provided us with the exact number of death certificates that we requested. In short, dealing with the death of a loved one can be confusing and overwhelming, but Neptune's seamless handling of the events made it as trouble free as possible. read more

Avoiding "Crisis Management" we had purchased our cremation via Neptune several years back, full well knowing the process and costs incurred and to be incurred. Every step: Coming within 45 minutes after being notified by Hospice, Removing the deceased with the greatest of respect and care Phone communication and sending needed forms to be signed, went very fine to my personal computer from Groftaa Brown. Approximate dates of what will likely happen when were accurate. Groftaa Brown-Funeral Arranger and her staff was exemplary in all the tasks and meeting expectations from my families point of view. I would recommend any concerned about the inevitable call Ms. Brown and get the ball rolling in your favor, NOW, while your head is clear and not grief ridden... read more

Everyone provided my family wih excellent care starting with the gentlemen who picked up my Mother to the office staff they helped in every way and answered all our questions. My mother had already paid the services, so everything was easy and smooth. read more

I strongly advise against using the services of Neptune. I was bringing my husband's cremated remains to our home country. To do this, I needed a certificate from the Public Health that my husband did not die from a communicable disease. I was informed that the mortuary secures that document. Le Shawn of Neptune, said they did not do that. So I called the Public Health and was told they are surprised by the mortuary's response as they usually deal with mortuaries. And this is one of several complaints but it will be too long to discuss all. Incompetent. Rude. And expensive. The only reason for the 1 star is they were quick to pick up my husband's body. read more

Unfortunately we have used NS on 2 losses one several years ago and one very recently, on both occasions this organization made a tragic moment a bit easier to deal with. Daisy was very professional and very compassionate in dealing with our loss. Our wishes were carried out perfectly! Thank you Neptune Society ‍ read more

Unfortunately, I have had a terrible experience with this office. My mother purchased a cremation plan with Neptune prior to her passing. After she passed, I heard absolutely nothing from Neptune for 10 days despite calling them repeatedly. I finally received some documents to e-sign 10 days later before my contact went AWOL again. I called and called and was told "someone" would call me back, but it never happened. Now I go into their office, nearly 50 days after my mother passed and I receive a 3-page death certificate that was incorrectly filled out because no one contacted me to get my mother's information. I never received any form to fill out or anything, despite trying desperately to get hold of someone in the office in the days following my mother's passing. Additionally, when I showed up today to an appointment made a week ago, the director with whom I was supposed to meet was not there and no one in the office even knew I had the appointment! It's hard enough to lose a parent, but the total disorganization, lack of communication, and just plain failure to actually assist me with my mother's cremation has been a nightmare. I literally asked the staff today to confirm that I was receiving my mother's actual ashes - I have genuinely lost all confidence in this organization. read more

Ana Hernandez has the special talent to be able to work with people who are hurting. She knew when to be present for us, and when to give us time alone as a family. Between her knowledge and compassion, a difficult situation was made more comfortable by her experience. With her experience she was able to help us make good choices, and she seemed to be able to judge the character of our loved one. Many of her suggestions were spot on. read more

Lashon Brown was amazing. She was so professional compassionate, caring and kind. She explained the whole process and all the different options and helped us find the best fit for my late husband. I felt so at ease with her and pleased with our decision to use their services. The whole staff there were wonderful. It was a pleasure experience. read more

I am paying for cremation at this time but all these dissatisfied customers gives me a concern. I may pull to get my money back if they don't communicate and they're not on top of it why do I want this company? I am very, very concerned. read more

My mother, who recently passed away, had made pre-arrangements with the Neptune Society. I worked with the San Pedro office, and everyone I connected with was so kind, compassionate, and professional. Lashon Brown handled the arrangements and explained everything to me so I was prepared and knew what to expect. I plan to make my own pre-arrangements with them. read more

Their sales rep was more concerned about out closing a deal than letting me let things settle in my head because I made a decision on what package I wanted. I called for info for myself since I have been diagnosed with cancer, i knew it was time to make arrangements. John Yang gave me all the information I needed. I asked him to call me back later since I received a call from my dr while on the line with John. He called back later and I was busy. He called back after 6 pm and I was having dinner. He tried on the weekend, and called Monday and Tuesday. In the meantime I'm busy with Dr appointments, Insurance calls and trying to go over what he sent me in order to make a decision. I was planning on making a decision and sent him an email that I will call him back with a decision and to please stop calling. I was going to call him back until he called again and I answered. He became aggressive and rude to me on the phone. He would not even let me talk. He raised his voice at me and was basically trying to bully me. I asked several times if he would let me finish my sentence. He commented that I can just go to someone else then if I didn't wanna use them. And I said I'm trying to talk to you about this about my decision. But then I said never mind. I will go somewhere else because by then I had had it with his behavior. And his comment back was OK Miss White you have a blissful life and his tone was aggressive and rude and angry. He hung up on me. I called Neptune back immediately and spoke with the receptionist and she said let me ask my manager what to do. She came back and said my manager said they will call me back. Week later I receive a phone call from his managers, receptionist asking if there's anything she can do. I explained to her what happened and said I would really like to speak to his boss. She apologized and said yes she's out of town but she wanted me to call and see if there's anything she could do but she is planning on calling you. It is another week laterand still no call from anyone except I received an email of an apology from John Yang saying he became defensive with me because some customers become rude with him. (If he would have let me talk, he would have known how patient and kind I really am). I'm dealing with a serious health issue and want to make sure I make arrangements so my family doesn't have to worry. It's my first time ever calling anyone to find out how to do this. Needless to say, I have not hear back from John's manager which makes this even more frustrating. I am glad John apologized. And I have to forgive. Even thought Neptune has everything that I need and the fee is perfect, I will not be using Neptune. Very disappointed. read more

Communication pretty bad. Slow to no return calls on process and failure to inform when our family member was cremated. Would not use again.

My mother passed away 7/30/23, my mother had made all the arrangements years before she passed, which I am so thankful she did. Neptune was so kind and thoughtful and perfect in anything they did, It was so easy, they took care of everything, from notifying SS for me, handling the death certificate, they did it all. I will forever be thankful for them. I have been telling everyone how great them are. Sincerely from the bottom my heart and family thank you so much Cathy read more

Would give 0 stars if I could. In April, my estranged father passed away in Long Beach, at his home. Someone made the decision to use Neptune, transferring him there before I was even alerted to his death. I dealt with a woman named Ana, who should not be working in customer service, much less in the death industry. To start, I was charged 2600 for essentially cremation and throwing him in a plastic box. I even had to come pick him up! The average price of a cremation in Long Beach, CA area is around $1200 for direct cremation - meaning no ceremony, anything. Yet somehow I was forced into paying DOUBLE and dealing with a cold, rude employee. Granted, I may not have been in the best mood having to pay an exorbitant amount of money to cremate a truly terrible human being, but you'd think someone working in the death industry might not choose to be rude right off the bat to someone in this situation. Not a single "sorry for your loss" or anything, just her anger when I said "wait HOW much is it?!?!?!" when she told me that it was such a high price. I was actually at work when she first called, at about 7:30pm on a Friday night as I was on east coast time, as I work music events, and had a hard time hearing her. She was rude right off the bat and snarky. I told her I needed to handle this at another time and again, more rudeness. Honestly, as he's not living, and it's not like they're going to do his processing at 5pm on a Friday, I'm not sure why she was so short and rude and insistent I begin the process immediately. Ana was incredibly rude and short the entire time, and insisted I immediately pay their insane prices. Well, lady, not all of us have the price of a small used car sitting there waiting for something like this. She also told me I would be receiving the death certificates on a certain date, and they were late, of course, which meant I could not get access to any of his information, accounts, or begin to get the court and probate processes started. I simply had to wait for them. When I finally arrived at their San Pedro location - which of course, was confusing due to there being another office or something nearby. I was greeted, again, shortly and rudely, and had paperwork shoved my way to sign and take this small plastic box containing the remains of my last parent. Again, no words of compassion, nothing. I feel like I got ripped off for double the average direct cremation prices in the area, and the entire process was held with zero compassion towards my feelings, and I hadn't spoken to the deceased in 20 years. I cannot imagine how they would speak to someone who is grieving. Don't waste your money with this place, the first thing that you get when you google them is a scandal about stealing money. 0/10, don't get ripped off like I did! read more

My father recently passed. When I called Neptune Ana was the person I spoke to. She was so nice and respectful. She told me everything to expect. When they came to the house to take my father, the two young men were so kind and considerate. My dad was a WWII veteran and they wrapped him in the flag before taking him. They handled my dad so gently and were so aware of the family and what we were going through. Ana has been so great in keeping the family aware of everything and what to expect. I would highly recommend the San Pedro office for their professional and caring concern during this most difficult time. read more

If I could give them no stars I would. Their whole business model is that if you pass away abroad then they will take care of it and ensure you are brought back to your family in the States. My uncle died in Colombia while on vacation and they said that there was nothing they could do. His brother had to fly to Colombia to get his remains and he was already cremated when he got there. Make your death benefits with some place else because this place isn't reliable. read more

Worst Experience ever the manager Daisy at San Pedro location who was handling my case in the beginning Wouldn't even return calls after many many messages they say always she's not at her desk After I finally got her on the phone after calling many many times she passed it on to another lady who was the worst experience in my life wouldn't answer questions kept me on the phone 42 minutes and did not tell us what to do she would just change the topic. I would not recommend this location to anyone let's see how this turns out they're still holding the body making it very hard to get cremated and they have payment this is crazy and they have body 3 weeks now. WORST COMPANY EVER THANK GOD FOR 2nd amendment and free speech much more to come . read more

Anna the counselor is super rude. Be careful if you have to deal with her. Needs training on customer service。

After my dad got a cancer diagnosis we started getting mail and advertisements from the Neptune society as though he were already dead. It is so painful to receive this in the mail when we are focused on his treatment. Disgusting. read more

I think they were pretty good and responsive through the process. THIS IS WHERE I HAVE A PROBLEM... Reaching out over 10 times so far urging me to leave a review? It's only been a little over a month since the death of my loved one. I thought that this service is all about Empathy and understanding. I paid to have them be there for us. Hustling up reviews from this type of Buisness is tasteless. read more

Thanks to the Neptune Society and their staff for all they did for me and my family. All the arrangements for the cremation and service for my father went extremely smooth and very quickly. Ana and Elizabeth were great and their help was above and beyond. If it wasn't for me being computer stupid and being in the middle of a Pandemic it would of been perfect. I would recommend Neptune to anyone seeking to honor a loved one. Thanks to All involved. read more

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I have tried 3 different phone numbers and even tho they say they say they're open 24 hours a day... No one is answering

I first spoke to JOHN YANG a couple of weeks before this revIew. We'd recently lost a loved one and it prompted my husband I to consider pre-arranging our own cremation. We wanted to alleviate the financial burden and additional stress death often creates. John went above and beyond the call of duty. He was professional, but more importantly personable and honest. John truly turned a daunting task into a very pleasant experience. We were so pleased with John that we referred him to my father and grandmother. Several other family members will be calling on him soon. If you are lucky enough to work with John, you will not be disappointed. He represents the Neptune Society in the most positive way. He is low pressure and all about getting you what you want. I never felt like I was being "sold" something... it was truly an amazing experience. read more

My husband and I purchased our cremations in advance, with Neptune Society, while we were still quite young. We both knew that we would want our ashes released at sea. My husband died recently at 92 years of age, after a long illness. A few months before he passed, I contacted Neptune Society to see if they still had us on record. The gentleman I spoke to was so pleasant, pulled our records right up, and explained, in detail, what would commence on the event of of his death. When the time came, Hospice called Neptune Society right away and they, in turn, took care of everything. Maureen Lipari from the society called promptly and kindly walked me through all the steps that followed: death certificates, my husband's service in the Navy- all the required paperwork to sign. The basics had already been paid for but we opted for attendance on the boat so we were charged, of course, according to the number of people and the number of stewards they would need on board. Maureen was wonderful to work with and kept in contact with me through everything. She arranged for AMVETS to come on board, for the military ceremony, the rifle salute and playing Taps on the trumpet, the flag folding, and the presentation of the folded flag to me. The Captain of The Orca Too, Roman Smugden, could not have been more gracious. He and his stewards welcomed us and gave assistance to two of our group who arrived in a wheelchair and a walker. A champagne toast, and a bouquet of flowers were provided by the Orca Too. The urn was dispersed over the side by steward Fred Mejia. We brought red roses to add to the ceremony which we all threw over the side. My family brought hors d' oeuvres. Maureen arranged for a nondenominational pastor for the service. Pastor Sam Musil had never met my husband. I sent the pastor some information on John and some pictures and he delivered the most beautiful summation of the good man I had married. The mood of our group was sad but also joyful. Our family and friends raved about everything. It was all beautiful and I heartily recommend Neptune Society (Newport Beach). We all came away with such warm feelings about everything that was done for us. I will never forget this beautiful day. Maureen Lipari of Neptune Society, Pastor Sam, AMVETS, Captin Smugden and the crew of The Orca Too for making this day so seamless and free of stress. read more

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This place deserve zero stars. They had all the proper information that they need it for my mom's death certificate. To my surprise when I received it, there was absolutely no information on my mother other than her first and last name. No middle name no birthday no Social Security nothing it was almost is that my mother, with some homeless person that they found on the street Jane doe. I purchased everything for my mother two weeks prior to her passing giving them all the information they need it on her. As soon as I receive the email to give them all the information on my mother. I did so. So I am not understanding why the person who submitted this submitted it blank. Not only that I go in on two separate occasions, giving her my mom's drivers license and my drivers license. They also give me the wrong earn. They knew that I was going to be burying. My mom's remains with my brother. I received an urn that goes in the ocean. I'm still waiting for them to replace the urn for my mother. I chose Neptune Society because I thought they were a well-known organization. They are the most expensive and they give you the absolute worst customer service. No wonder they have 2 1/2 stars I only wish that I would've looked on Yelp before purchasing cremation for my mother. read more

My mother passed away on July 2, 2023 I helped my mother set up her final wishes but when she passed I was overwhelmed in sadness and I had no Idea what to do I spoke to Ana Hernandez from the San Pedro office She was kind Understanding Professional She knew I was very saddened She explained clearly everything She also said the magic words that helped me understand that everything will be ok Those words were Your Mother Is In Our Care When i heard that I knew I wasnt alone and my Mothers final wishes were going to happen Many companies claim to go the extra mile and that they are the right choice I can say Neptune Society and Ana Hernandez they are the best Thank You so much for everything and for the care in handling my mothers final wishes read more

Hospice recommended Neptune Society for making arrangements in advance to manage my mother's remains upon her death. My discussions with Troy and the contracting process were smooth and compassionate. As promised, when the time arrived, the attendants came promptly and were courteous and kind. From then on the experience changed. Ana was rude on her call to confirm information with me, and didn't tell me that the standard box for my mother's remains was on its way to me in advance. I received an unexpected very heavy fedex package that was extremely difficult to open. It has a memorial candle holder with a candle that doesn't fit it, and the box for the ashes is so tight in the case that by the time I got it out I was so upset I nearly threw it across the room. When I was called that the ashes were ready there was no expression of sympathy, I went to pick them up and the receptionist didn't know why I was there, and Ana never showed me the paperwork to verify that this was in fact my mother in the box-- 'the papers are inside'. Once I got home I did find the papers and then had to open the box myself to verify that the tag on the bag of ashes matched the paperwork. This was a very reasonably priced service but don't expect anything kind or helpful after the body is removed. read more

UPDATE: It has been 3 months since my mom passed away. I never received a certificate with the information stating the coordinates where her ashes were scattered. I wrote a letter and did not receive a response so I called and spoke a lady who apologized and said the office manager who had oversight of that was no longer working with the company. She said that she would send out a certificate. Today I received one. It had the day of her death listed as the day her ashes were scattered and the tine as 10:30 am. The problem is, at that time she was still alive. So...somebody please explain how it is possible to scatter the ashes of a living person? What, exactly did they do, and where are her ashes? I have visions of them in the trash or being flushed. I was not present so can never know for sure. After she paid over $2000.00 this is the respect she got. We are hurting right now and my mother cannot rest in peace because of this nonsense. Proofreading and paying attention is essential. Going to consumer affairs with this. Do yourself a favor and avoid this company. What you have done is very shady. If I could give -5 stars, I would. I think they could improve their communication response times. Phone calls go unreturned and that's not right. I won't name names but I will say the person whose first name begins with V didn't call back after a week and a half, so someone else ran interference for them by text. Death is not a pleasant situation and especially during these times. Pleasmake an already difficult situation even more stressful. I hope I receive d/c's with no errors on them. Keeping hope alive... Update: they did send the documents via priority mail with no errors. Overall I think they could improve their communication response times. What's done is done. Let the dead Rest In Peace UPDATE: It has been 3 months since my mom passed away. I never received a certificate with the information stating the coordinates where her ashes were scattered. I wrote a letter and did not receive a response so I called and spoke a lady who apologized and said the office manager who had oversight of that was no longer working with the company. She said that she would send out a certificate. Today I received one. It had the day of her death listed as the day her ashes were scattered and the tine as 10:30 am. The problem is, at that time she was still alive. So...somebody please explain how it is possible to scatter the ashes of a living person? What, exactly did they do, and where are her ashes? I have visions of them in the trash or being flushed. I was not present so can never know for sure. After she paid over $2000.00 this is the respect she got. We are hurting right now and my mother cannot rest in peace because of this nonsense. Proofreading and paying attention is essential. Going to consumer affairs with this. Do yourself a favor and avoid this company. What you have done is very shady. If I could give -5 stars, I would read more

Staff were professional, accessible, and walked me through every step in a caring manner. I really appreciated being able to conduct application process over the phone and using my smart phone. They made a difficult time much easier. read more

I'm saddened to see so many bad reviews of Neptune Society. My wife's parents enrolled decades ago, and when they passed, Neptune sprung into action and handled everything, with a single phone call. We both signed up this week and expect our kids will follow the family tradition. read more

My husband and I purchased Neptune Society plan a couple of years ago. When my husband passed, in July 2020, Daisy was my contact. She was very compassionate, especially as we picked up my husband's remains. Our son and daughter-in-law were so impressed that they also purchased a plan with Neptune. read more

Val helped me through the process and she helped me schedule a viewing. Very easy and fast. Daisy greeted me to pick up my moms ashes and really listened to me and it meant alot for someone go be there for me and listen to all the things that I'm going through, without judgment I was able to vent. Daisy and Val were such a great help and guide through this sad time. Very grateful. We received my moms ashes in such a short time and we were able to bury shortly after she passed. read more

I truly do not have anything good to say about the Neptune Society of San Pedro. My mother passed away over a year ago, and it has taken me this long to be able to write about the horrible experience that I had.  We purchased a contract for my mother in 2004, but she did not pass until October 13, 2020. I was in a bit of shock because I had cared for her for 20 years from a massive stroke so it was hard for me to believe that she was gone.  My "arranger," Anna called that day and started asking me questions I couldn't immediately answer. She didn't have much patience with my foggy memory, and I don't have the space to tell you of how incredibly rude, demanding, and unreasonable she was to me. At one point when she was harassing me, I told her that I thought that she was supposed to be comforting me in my time of sorrow.  This didn't change anything. I finally called her director and told her that Anna needed some compassion training especially for the time of Covid 19. The director listened compassionately, but nothing changed and I still had to deal with Anna. The main battle was over deciding when we would want to go out on the boat to scatter my mother's ashes.  She kept insisting that I give her a definite date.  I kept asking her if she had heard of Covid 19? My sister lives in Boston. We had no idea when she and her husband would be able to fly to California, but she demanded that we give her a definite date.  I thought that I could take my mother's ashes so they didn't have to store them, and then when my sister could come out we could make arrangements to go out on the boat. She said that if I took them, the Neptune Society was finished with us. Finally, my sister found that there are other people who have boats that can take people's ashes out. So I picked up my mother's ashes, took them home and waited till it was safe for my family to come out for the burial by sea. Finally July 26th we had a lovely ceremony with Beyond the Sea and released my mother to the ocean. It has taken me over a year to cool down enough to write this review, but I felt it was important to warn people about the unprofessionalism of the San Pedro Neptune Society. I highly recommend burial by sea, just don't go with the San Pedro Neptune Society. read more

They helped tremendously when my Dad passed away and reached out and checked on me after everything was said and done I appreciate their kindness and professionalism during my tough time. read more