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    Neptunes  Aquatic Gardens

    5.0 (1 review)
    Closed 10:00 am - 7:00 pm

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    2 months ago

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    Had a great selection of everything I'm coming here for everything i need!…read more Also the staff was great was helped by a woman named Dallas she was very helpful and funny!

    areo was the register cashier…read more I gave this store 5 stars maybe few months ago and I take it back. I deleted it and today, I got the worst customer service and very rude employees. I am a supporter of the store for months. But today just had me turn it around and say I won't come back here for a while till they refix customer services and the employees. I went in today to grab some food for my dogs as usually because I loved the store I like to purchase a few items. I came in no greeting just laughing employees looking at me as i came in. I usually look at sales before I get my regular food for my dogs. I was in there for about 10 mins or so. Just employees laughing on the ladder while I look around. About 8 mins in I decided I'm ready to pay. The lady went up to the register and automatically gave me a DEATH RUDE stare like she hated me!!! and just automatically scanned. No smile no nothing just rude stare. I told her I am a rewards member and had a coupon if she can look up my number. Rolled her eyes, rude said oooooooooh ok what's your number, still rude stare. Gave her my number and didn't say anything to me but my total. After I purchased she then gives receipt and said thanks I asked can Iget a bag for my items. Oh gawsh she had an attitude for that.i told her I can do it if she doesn't want too... she then grabs the food and puts it In the bag and rolls eyes rude stare. I usually ask for samples but I didn't because she is the one that always tells me we can't give too much samples. Which I know they have a lot, but for her to tell me she can't give customers samples is rude. Didn't want ask cause she look like she wasn't having it with me,Why bother. I honestly felt so attacked for just purchasing my dogs food. I feel that the store has become less helpful and more annoyed employees. I didn't want to come in here to ruin someone. But I love this store, and for me to take back my 5 star is sad. I hope the OWNER sees this, and rethinks about services to new and old customers. Re-train associates or get new employees about customer service and management. I will not come in for a while, because I didn't do anything wrong but buy food for my dogs and for your employees to just not care about what they do in there work Field and attitude. Hopefully you can help them be better. her name is AER0/ green shirt with glasses female long hair. She just didn't want me to shop in the store, no greet, sorry if I was looking at clearance and was about to ask for samples but I didn't cause you roll eyes as you rang my items. I didn't ask for samples after a purchase because you gave a B- face I hope services in the store changes and gets better.

    Neptunes  Aquatic Gardens - localfishstores - Updated July 2026

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