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    Elegant Reef - Tropical Fish Studio

    4.3 (33 reviews)
    Open 10:00 am - 7:00 pm

    Services - Elegant Reef - Tropical Fish Studio

    Aquarium services

    Local fish stores

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    Isaac T.

    First time customer here and my initial thought was this is the best local fish store in the San Antonio area. Came here looking for schooling fish and was greeted and helped by their staff. Hugh had answered all my questions and was patient with me. Huge selection that some stores dont have here in SATX. I did see some tanks with fishes that were infected with Ick unfortunately which made my selection limited, however i settled with a big school of ember tetra and a Scarlet badis and they are healthy and schooling!

    Panda cory

    I have bought a total of seven panda corydoras from this store and I only have one of them remaining alive. I just purchased the last four on this past Saturday and by this past Monday all but one of them had died. I keep very pristine aquariums. I do regular water changes and I test the parameters. I even use our RO water that is remineralized to make sure my fish and shrimp are in the best environment possible and I haven't had any other fish die, except the panda cories that I have purchased from this store repeatedly. I called and asked about an exchange or refund or if there's anything that can be done since this is a repeat an issue and I was told that the store doesn't purchase a warranty from the people they purchased the cories from so they wouldn't be able to assist me. The person I spoke to told me that the cories were shipped in on that Friday prior to when I purchased them so they may have still been stressed and that may have caused them to die, what alarms me about this information is that these specific fish they receive automatically go out to be sold and are not quarantined whatsoever to deal with the stress from shipping. They know the stress shipping can cause and sell the fish right after regardless. It's like they choose to sell them asap after shipping to avoid being responsible for the ones that die financially. After they told me this they were just silent on the phone for a few minutes. I was then told that I should have known that I needed to call the same day I purchased to inform them that they were sick or that they had died with photos from those days. No one told me this at checkout and there are no obvious signs I saw with this policy. I explained that I work all week and this has been my first chance to contact them and then the employee said well my coworker purchased them and they're fine in the coworkers tank. At this point I didn't really need a refund but a discount on replacement fish or like even a $10 store credit would've been enough but I was offered nothing and my concerns about the quality of the fish I purchased were not taken seriously. I was not allowed to speak with a manager, and this level of unprofessionalism and lack of customer service is quite frustrating. I have enjoyed going to this store and purchasing healthier plants and fish in comparison to other stores but this repeated issue with the panda cories and then to be disregarded when I called is quite frustrating. I will no longer be purchasing any fish from this store. For reference my parameters are: Ph 6.8 Nitrates 5ppm Nitrite 0 Ammonia 0 In addition here is my tank and the ONE cory I have left out of the $42 I spent. That's one expensive Cory lol. The tank is 20 gallons with sand substrate and yes there's some debris from the plants I took out of my tank with dirt to plant in here a few weeks ago. So no the debris is not poop I just did a water change. This tank is corydoras, a few guppy fry and some shrimp that snuck in with plants. The cories were meant to quarantine here until they move to my 44 gallon planted tank. Now I don't know when I'll be able to get a schooling amount of cories for the survivor so this is pretty upsetting.

    My happy pet fish
    Rio R.

    Always love to visit here. Whenever I need something for my tiny aquarium, this is my go to place. Anything I can't find in Petsmart or Petco, I go here and find it. The staff are good, although last time I was here (just last Sunday 02/28/2022) I waited unusually long, and they are not even busy. Kind of getting impatient and upset already, the guy who helped me out with the snail I'm buying started to chit chat with a couple (the girl was attractive I guess) for almost 20 minutes. Until the other nice lady staff member came in after she helped her customer outand asked me if I'm being helped. I told her that guy was helping me until he chit chat with the girl customer with me waiting impatiently. The lady staff member interrupted their conversation and that's only the time that guy started helping me out again so I could pay and leave. Also, the previous time I was here, a different guy sold a snail for $12, it was usually less than $5, but he saidthat's the actual price. But on this trip, the same snail cost me only $3. This is confusing and quite upsetting as well. I never complained since I thought that was the correct price. I'll just be careful next time and make sure to check the pricing before paying. And next time I will not let it slip away. Will still be visiting this store in the future but will be extra careful when paying. They should be consistent with their pricing since there are barcodes posted on the aquarium.

    This is absolutely hands down my favorite place to get the best quality aquatic plants and animals!!! Everything I've gotten here has Survived and thrive for me at home! The team is super helpful and extremely knowledgeable about almost anything I have questions about! I drive 14 miles away, passing 4-5 different stores to get there and I promise you it's absolutely worth it every time! My family and friends are always recommended here and they also say how amazing this place is! Can't wait to come by next week and see what they have for us!

    Honestly my favorite LFS I've ever been to. Friendly, knowledgeable staff who care about what they do. Decent sized store with a surprisingly large selection for the square footage.

    Diamond Tetra

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    2 years ago

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    1 year ago

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    1 year ago

    Is the best place to go if you are looking for fresh/salt water fish and aquarium plant. The Staff were super nice and helpful.

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    3 years ago

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    5 years ago

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    2 years ago

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    4 years ago

    Decent selection. Some prices good although corals and anemones way overpriced for me but nice staff

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    3 years ago

    Beautifully done coral reefs ,plants , Aquariums lots of fish & supplies. Knowledgeable employees. Check this place out.

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    5 years ago

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    7 years ago

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    8 years ago

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    11 years ago

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    9 years ago

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    10 years ago

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    13 years ago

    Awesome Store!! The cleanest fish store we have ever been to! Great livestock selection and knowledgeable staff!

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    Review Highlights - Elegant Reef - Tropical Fish Studio

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