Service has been great but gotta go with facts: day 2 of no internet service in Bennet Valley and…read morezero response from customer service. They don't even bother answering the phone. Update: they called and explained the problem and they said they are working to resolve it.

My experience was very similar to the previous reviewers. I started with this company because they…read morewere the only game in town. Now they are not, but still act like they are. I loose service and call them and they have no information and promise to call when they do, but of course never call, no apologies, no refunds, nothing. Any other service I've had where that happens, they can't apologize enough and refund you more than the value of what you lost. When I decided to cancel them, they informed me that I still have to pay for 30 days! This was apparently buried somewhere in tiny print in their contract. There are NO utilities/services I have ever dealt with in 40 years that don't allow you to cancel their service then pro-rate the amount you owe up to cancellation. I would counsel anyone thinking about getting this service to look elsewhere.

I usually don't have time to write reviews, but I had to take the time to recognize this location &…read morethe great customer service provided by Luis. I had some issues with my mobile acct & after spending several excruciating mins on 2 calls on 2 different days..I decided I needed to go into a location. As soon as I walked in, Luis had it cleared up & my bill paid within 10 mins. Great Job & Thank you!!

I was in this store last Sunday afternoon. Two employees were helping small groups of customers…read more(family plans, I think), and I was next in line. It became clear it was going to take a while, and I overheard that the manager was at lunch. Fine -- I opted to wait. My issue isn't really the 35-minute wait. It's that during that entire time, neither employee acknowledged the growing line behind me. And by "acknowledged," I mean not even a glance. The line eventually grew to 9-10 people, and not once did either employee say something as simple as, "Thanks for your patience while we help these customers." That's customer service 101. No one was asking them to rush or abandon the customers they were helping. Just acknowledge the people who are standing there waiting. Even when I finally got to the register, there wasn't a cursory "Thanks for waiting." Nothing. These are basic courtesy/customer-service skills I would expect Xfinity to include in its training. I left wishing I could transfer my service elsewhere. Very disappointing experience. 2 out of 10.

I had a battery replaced in a motion detector, they charged me $80.00…read morefor $5.00 battery, and a $100.00 for a service call. All in 10 minutes, I don't mind the service call, but the battery fee was a bit excessive. Plan to do my own trouble shooting from now on.

Antoinette McAnallan was most helpful with respect to alarm notifications, contact list and how…read moreprocess works. And, she was most patience and understanding relative to my queries. Bravo, Antoinette.

Need help with telecom? Go here and they will help you find the right path. They have been around…read morefor along time and are super honest. The whole staff is TOP Notch!

From the owner: We Provide Technology Advice and Services That Include IT, Cloud, Voice, Network, Security, & More…read more Top Speed Data Communications Inc. is a business bandwidth company. Located in Petaluma, Calif., it provides a wide variety of telecommunications and network solutions, such as multiprotocol label switching (MPLS), voice over Internet protocol (VoIP), session initiation protocol (SIP) trunking, wireline: voice and data, wireless: voice and data, Internet services, wireless routers, conference calling, global positioning system tracking and many more. Some of its clients include Acclamation Insurance Management Services, Advanced Projects International, Adventist Health, American Ag Credit, Atlantic Pacific Bank, Bank of Marin, and Capital Insurance Group.

Brilliant Connectivity has been fantastic to work with. They are extremely knowledgeable and…read moreclearly experts when it comes to networking and technology infrastructure. What has impressed me most is the level of personalized attention they provide. They really take the time to understand the project, think through the details, and develop a thoughtful plan rather than simply recommending a one-size-fits-all solution. They've been incredibly thorough, responsive, and helpful in explaining the different options and making sure everything is designed correctly from the start. You can tell they genuinely care about getting the system right and creating a solution that will work reliably for the long term. I highly recommend Brilliant Connectivity to anyone looking for a knowledgeable, detail-oriented, and thoughtful networking professional.

We realized one of the most important decisions for our new home was choosing a whole home…read morenetworking system with lots of capacity and capability. As a consultant, I work from home and my wife works from home most days, so we needed a great system that accommodates lots of video calls, as well as home security, entertainment, a growing list of indoor and outdoor app-controlled devices, and strong wifi access for friends, colleagues, and family who stop by. And we also know that, in the future, nearly everything will need to be connected to the network. After weeks of searching for a solution, we discovered Brilliant Connectivity, which designs and installs Ubiquiti Unifi networking systems, the finest high-performance networks and wireless products on the market. Daniel G, the owner and founder, is a senior IT expert with deep knowledge and experience using Ubiquiti products to create customized networking solutions for his clients. And his installer, Rafael, did an excellent and clean installation that covers our entire house, upstairs, downstairs, interior and exterior. It is our pleasure to give Brilliant Connectivity our highest recommendation. Thanks to them, we have a home networking solution that meets all of our needs, and there are no more frustrating IT glitches and time-consuming DIY fixes to deal with. Thank you, Daniel and Rafael!

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

They are attentive and professional. Remo is incredibly prompt in contacting you to make sure they…read moreunderstand your needs and to ensure everything is done correctly. I've had them install StarLink at 2 separate locations including once with a 2nd specific audiophile connection. Both times were seamless. I also contacted Remo after a storm affected our connection. He got back to me within an hour to troubleshoot the problem. An easy 5 stars. -PM

Outstanding Service!…read more I can't say enough good things about Rhemo. He went far beyond what I expected from an installer. After discovering my Starlink system had been activated under the wrong service plan, he took ownership of the problem instead of simply saying it was a Starlink issue. He documented everything, submitted a detailed support ticket, and continued working through the process until Starlink corrected my account. I trusted Rhemo enough to give him access to my Starlink account and simply told him, "Make it happen." He accepted that responsibility without hesitation--and he delivered. Because of his persistence and professionalism, my internet was up and running correctly within 24 hours. He was knowledgeable, patient, and genuinely cared about making sure I had a working system before considering the job complete. In today's world, it's refreshing to meet someone who takes ownership of a problem and sees it through until it's resolved. Rhemo exemplifies that kind of integrity, professionalism, and commitment to his customers. If you're looking for someone who stands behind his work, takes pride in his craftsmanship, and genuinely looks out for his customers, I highly recommend Rhemo. He doesn't just complete the installation--he owns the outcome. Thank you, Rhemo, for turning a frustrating experience into a positive one!