I had a battery replaced in a motion detector, they charged me $80.00 for $5.00 battery, and a $100.00 for a service call. All in 10 minutes, I don't mind the service call, but the battery fee was a bit excessive. Plan to do my own trouble shooting from now on. read more

Antoinette McAnallan was most helpful with respect to alarm notifications, contact list and how process works. And, she was most patience and understanding relative to my queries. Bravo, Antoinette. read more

Our previous security company recently handed over the business to Advanced Security Systems and so far we have been delighted with their professional and efficient operation. They promptly notified us when the alarm was triggered due to a window left ajar. They always answer the phone promptly (you'd think this would be obvious, but the previous company had less than stellar communications capabilities) and provide useful information regardless of the reason for our call. They respond to any request in a timely and professional manner. It's such a relief to be working with a security company that actually makes us feel secure! (Only 4 stars as we've only been working with the company a few months, but I'm pretty sure they're a 5!) read more

I work at a medical clinic and we are opening a new location. Advanced's security consultant, Justin, met me at the new location and walked through the building and made recommendations. He was very knowledgeable and helpful. I received a quote the same day, and got an appointment to install the system within 10 days. The installers, Ben and Frankie, arrived on time and did a great job for us. They were so thorough, friendly, and efficient and just a pleasure to work with. We feel very safe having our clinic protected by Advanced. The staff and the service are both excellent. read more

Recently I had problems with my alarm system going off, even after changing the batteries . I tried to get help on YouTube for any "tricks." Instead, Sam came to the rescue and now I'm a happy camper. Sam earns 5 stars from me! He even gave me his number in case something happens over the weekend. read more

We've used Advanced for many years for access control and fire system testing. Recently we switched over to Stanley Security for our access control, a change which left many of us musing why we left Advanced at all given the amount of problems we had getting things working with Stanley. In any case, since the time we made the decision to switch and then actually making the change the Advanced lead service person relocated. And since that time their service has improved markedly. Now instead of calling to get a missed inspection done they're calling us to remind us of inspections coming up. They've definitely upped their game. Working with their staff is truly pleasurable now. Special thanks to Antoinette in their office, her organization and efficiency are very much appreciated. read more

Called this company to have them give me a quote on security services for my retail store. Made an appointment for Jim to come and check out what we needed. He never showed up. Never called to give an excuse or to reschedule. Not a good way to try to get new business. Won't be calling them again. read more

George and his staff in Santa Rosa were incredible, his advise was superb, no pressure to buy anything I didn't need. I have a family with 3 kids and feeling secure is a priority, the system works great, I got exactly what I needed it and with a great value. read more

Have had an Allied Alarms, now Advanced Security Systems, alarm for over 30 years, with almost no problems until Oct. 2020, a technician came to check on the cause of what had become an occasional, but persistent alarm from one of the window sensors. The tech removed a part of the sensor, to eliminate the source, and said someone would contact me to update my system to correct the problem and to install smoke and CO2 detectors. That contact occurred and the quoted cost for this FIX was early $4000.00 dollars. I told the representative that seams out of line for what is needed, and was told he would check with the first tech and get back to me. I'm STILL WAITING FOR THAT TO HAPPEN, but the initial issue appeared to be resolved, so I did not see this matter as an urgency, until two weeks ago, when the bad alarm sensor went crazy, and I had to have the system disabled by a neighbor. I was told someone would contact me the next business day, which was over two weeks ago and I'm STILL WAITING. And they requested their customers to provide a review for them, and I question why when theY OBVIOUSLY have such poor customer relations. read more

Tony provides excellent customer service. We have a vacation home on the coast, and our alarm system that Tony installed and monitors has given us great peace of mind when we are not there. His level of service is exceptional, and he is often able to solve problems even if they are not his fault (like AT&T service outages). HIGHLY RECOMMENDED! Great products, great service, great pricing, friendly staff. read more

"Family owned, locally operated" took on a new meaning when "Pete" provided the best customer service I've ever experienced. He conveyed confidence, listened to my concerns, fixed problems promptly. With Bay Alarm and Pete as my service technician, I feel I really have security I can trust. read more

We have been using Advanced Security Systems for YEARS! They are responsive and always follow through with any issues that come up. We recently went through an upgrade to a system that we can control with an App on our phones! WE LOVE IT! Jeff & Troy were efficient and professional during the upgrade process. They were always on time or early, explained everything and made sure things were perfect. I could not be happier with the service & people at Advanced Security Systems. Thanks from all of us at New Vintage Church! read more

I have been a customer of Advanced Security Systems of Eureka for many years. Recently I discovered that I needed my phone line service updated to cellular. Zach Smith account manager at Advanced promptly came to my aid in updating the system with little cost to me. I can not say enough nice things about Zach and the folks that work at Eureka Advanced Security Systems. They are always courteous and treat my like family. This is extremely important to me as I am a senior citizen and live alone. read more

We had a summer home in Clearlake, CA that was burned in the October 2017 fires. Our boathouse on the water, however, survived. We got a call in September 2018 that our boathouse had been broken in to. We arrived to a mess and missing items. We called Advanced Security to place an alarm in our boathouse (they also installed in our primary home). Troy and Dustin showed up, on time, very professional and polite and completed the install in record time. Thank you Troy and Dustin! read more

When I moved to Petaluma, Allied Alarms was highly recommend to me by a friend. Bill was very helpful and knowledgable about the best set-up for my small house. He installed the system, explained how everything works and was happy to take a call or two for follow-up questions. I have had the system for about three months and it works perfectly. It was a pleasure working with Allied Alarms and I highly recommend them. read more

Simply said, the BEST. And, the technicians are talented and real people. Support local and small not corporate and impersonal. I have been with them since1991 and wouldn't change. read more

Professional, quick, helpful and patient. A very thorough job. Excellent pricing and services. A good community resource. Highly recommend. Kyle was fabulous. read more

I use North Coast Signal for my home and business security systems. Tony and staff are prompt, polite, professional and at a reasonable price. I have recommended them to others who have called to thank me because they are so happy with them. read more

I arranged an appointment with Jim to test and perform any necessary maintenance on the fire alarm system at the residential rental property that I own and manage and then gave notice to all of my tenants that the work was going to be done so that they could make other arrangements to not be home since the alarms were going to be sounded. (Two of my tenants work nights so this was very displacing to them). When the appointment day arrived no one from Advanced Security showed up! After I called their offices no one including Jim and even the owner, Chuck in the Eureka office even had the courtesy or professionalism to call me back! All I received was a very unprofessional and rather childish email from Jim saying "if we had an appointment and I missed it sorry, let me know when you'd like to reschedule". Well, I did reschedule....with another company. As you should as well...don't even bother with this crew. read more