I know that this used to be a good and local company but no more! I have been paying alot of money…read morefor years to All Protection Alarm but somehow they have never managed to find my cabin when alarms were triggered. When I do manage to reach someone from the company, they are very far away and have no idea what i'm talking about when I describe conditions in the national forest. I wouldn't have bothered to write this review after I canceled my contract (after their ridiculous policy that you have to keep them for a whole three years) except for how they responded when my alarm system went crazy after I canceled. I don't know if it's purposeful, but when you cancel, the system that's installed goes into full, deafening, shrieking mode. I called All Protection to ask them how to disable the system and the person answering (on Thursday, November 16 at 2pm) was singularly unhelpful and almost cruel. He said that since i'm no longer a customer they can't help me. He told me that I could look online for ways to how to shut it off. He was so uncaring and rude, even though he could hear the deafening alarms I will tell everyone I know in the San Bernardino National Forest how horrible All Protection is. Don't throw your money away. Go to a security company that actually gives a crap and knows where some of the roads are.

Currently have them as alarm system in Big Bear. Have called several times and left messages for…read moresales rep to call with no call back. We've had them for over 25 years, they've never offered to improve old system for better technology. Prices are triple what their competitor offers with improved technology. Yup, we're changing companies. Originally went with them because there were no options, thankfully we have options now. UPDATE since post heard from Gloria with excuses and apologies. Too late, went with competitor. In the security world, we need a company who is proactive NOT reactive.

Austin set up our Starlink system. He knew exactly what he was doing. Austin was prompt…read moreprofessional and tidy. He went above and beyond with the wiring. Probably the cleanest job ever. He secured all wires in a way that I couldn't tell what was there before. Not only did he crush the install, he waited the loading time Starlink recommended before he was done. In other words, start to finish, he crushed it!

I've become a huge fan of Yelp service requests because they're quick, easy, and they help connect…read moreyou with awesome service providers like Austin and Trinity Security. In a matter of minutes of sending my request, I had received multiple quotes for a Starlink satellite installation. Austin gave me the best quote and was the most flexible with scheduling. On the day of the job, he showed up, carefully talked me through the process and perfect placement of my satellite - and before I knew it I had Lightning fast Wifi in the remote desert of Yucca Valley. I won't hesitate to use Trinity Security again.

Tim our technician was Amazing!! Came out same day and Installed a non working Nest thermostat by…read moreadding a transformer for c- wire need. He was prompt, very knowledgeable and affordable. I will definitely use again for any home automation needs!! He also connected nest to 2 phones via google app

We recently bought a home in Big Bear City, Ca. We were in need of outdoor cameras and multiple…read moretelevision set ups. We searched Google and found Bear Valley Automation. We called and spoke to Tim, the owner. He was very friendly and came to check out what we wanted done. We immediately knew he was someone who was honest and trustworthy. He was able to help us with our cameras, TV's, and he installed a Nest thermostat for us. We highly recommend him for all your home security and automation needs.

These guys are the best on the mountain. My Generac generator was having problems and these guys…read morecame in here and took care of everything quickly and professionally. They are like family highly recommended.

Experts in what they do. They're busy because they're good, so be patient if you can. They are…read moreworth the wait.

Great experience with Javier. Excellent customer service. Explained everything we needed to know…read moreand answered all our questions. Would absolutely recommend this company for your security camera needs.

I had met James several years ago when I was obtaining bids for a camera system at our church. I…read morewas impressed with his knowledge on recommending a hard wired system compared to a wireless system which most other vendors tried to sell us. We were so happy with our service from ATI we didn't hesitate to call James back to upgrade our alarm system which was a hodgepodge of various old systems. Again James figured out what we needed and offered us a reasonable quote. When I decided to put in a camera system at my house and updated my alarm system, I didn't hesitate to call James back. His tech Javier was extremely knowledgeable and office manager Maria scheduled me promptly. I have already recommended him for a family member. Excellent customer service, thank you James, Javier and Maria

Don't ever use this company. They make you sign a three year contract. We sold our house after a…read moreyear and they sued us for the balance. Plus the service was very poor. Don't use them

I feel I was bait and switched, I was quoted 199 for install, now its 350. They claim they didn't…read moreunderstand my initial request, so they had to come back for one more camera. that's the extra 150. I also received multiple bills from multiple addresses, some say due now, some due in 30 days. Both for the same work. This is confusing and annoying. When I called accounting said she didn't choose the wording, but she will let corporate know its confusing. What? how is multiple bills from different addresses for the same work not an issue? The only bright side of the experience is the installer was professional. Well they got me for the three years I'm contracted. no more.

Great service! Great price! The man who came to install was friendly, well groomed and so helpful…read more Before he left he helped me set up the app on my phone and showed me how to work it. I love the ease of turning the alarm off and on from my room upstairs when my son gets home late. If I had to choose again, I'd still choose Premier Protection.

This is my go to company for all my Security concerns. They take care of you long after the job is…read moredone. I was hesitant to get a system because I'm a Senior and I have had bad experiences with my electronics, they scare me!! I voiced my concern to their office manager and she let me talk to the owner Recia. She understood my fear. In fact she gave me her personal phone number so if I needed help she would be just a phone call away. So far everything is working as I was promised. I feel safer knowing I have a system that has a lifetime warranty and a Family owned and operated company that cares!!