I had made an appointment with a competitor this past saturday that let's just say was no service…read moreat all. Made a second appt with the same competitor at another location on 12/14 and that was the same as the first. Any who, I got a tip from 2 of their clients that told me to go to Valvoline for an oil change & that they are quick and pretty good. PRETTY GOOD?? They were AWESOME!!!! I went in asked if they could take me for just a routine oil change , the tech said absolutely pull around back and we will help you out. I said thank you and he replied-Glad we could help. I went around back where I was guided in and each one of them were so so so sweet. They run that location VERY VERY WELL. Each one of them knows their role and each one of them was on point. I was very impressed with each one of them . I believe it was a total of 4 of them. Each of them did their jobs so well. Thank you Thank you Thank you for making my visit so quick and easy. These guys were on point !!

Would not use this site. They take advantage of young drivers to sell them on changes they do not…read moreneed. When I spoke with the manager and the service he said he has it on recording. Watch out they sell things before asking. Should have picked up a phone and called the person that owns the car nor the 19 year driving it. Very irresponsible of them. I will not be sending any of my vehicles to this location any more. The manager is a real piece of work. Watch out

Moe was super cool & friendly! This little spot has everything you need in 1 stop. You can get…read moregas,a drink,& snack all in one. I also noticed it has a repair service area/garage where you can also get oil changes. The gas was really cheap which was a plus!

This is a Shady establishment. I had my vehicle serviced here. Note I have been a valued customer…read more Doing business with them for over 8 years. My check engine light appeared after the repair. I went to Auto Zone to have them diagnosis the issue. It was exactly what was E valve repaired. So Manny, tells me to don't over fuel and "Reset" my check engine light. Whew! a month later same issue. again, he resets my check engine light. 3rd time I consented to a smoke test, They determined it was a 02 censor!!!!!!! And I decided I would have the repair done later. Now my car isn't starting after fueling. So I take it to have 02 censor replaced. Same issue my vehicle will not immediately start. I take at least 3 keys turns. Mind you I have AAA, and I was suppose to get 10% off PARTS & Labor. Manny only discounted the labor. I went back and brought this to his attention with the printed information AAA has online & the issue with my car not starting. Manny's slick talk, bring on Monday, I will order the part it's under warranty. I also had 4 new tire installed, My tire monitoring system has been activating ever since, and all he done is bring out a device and places against the tire and says its registering. The front passenger TPMS was damaged upon it being removed from the old tire and placed on the new one. Again, he denies this fault. I picked up my vehicle, on a Tuesday, March 10, 2026 and check enging light was off, and it started with easy. I did fuel it to see if I would have any issue with the starting. On Thursday, the same issue presented itself without the check engine light on. THIS SHOP IS NELIGENT... I AM A WOMAN, AND I WAS TAKEN Advantage OF. If you don't have money to lose, DO NOT HAVE YOU VEHICLE REPAIRED AT THIS CROOKED ESTABLISHMENT. THE DECEIT IS normal business practice. subpar parts are used. Because other my connection for doing business for years, I became a "TARGET". Manny would not even give me the 10% discount on parts!!! Awful, dishonest, unethical, lying, crooks. IT ALL ABOUT TAKING MONEY WITHOUT SUBSTANCE. WOMAN PLEASE CONSULT WITH SOMEONE BEFORE YOU TRUST THIS BUSINESS OR MANNY!!!

Purchased 4 Continental tires for my Jeep. Told the woman Patty on the phone that I wanted brand…read morenew, not something laying around .. She laughed and said all our tires are brand new and current. Got 3 miles back to work to look at my $1,100 tire job. All 4 tires are worn on edges, someone's returned tires not brand new. Never go to Sullivan Tire again. And to really make things worse..the dot code: July 2024. 2 years old.

Had 4 brand new nokian tires and new wheels I supplied mounted on my Tesla Model Y. Everything was…read moreout of the box- brand new! The shop could not balance the set. I gave the shop a second attempt to balance the setup but they failed. Kevin insisted that there was in issue with my wheels and that he sees it all the time. I went to town fair tire, they checked the roundness of both wheels and tires. Town fair tire discovered one of my wheels was out of balance causing issues. $200 wasted and 2 trips back and forth to pickup my car from this place when their tire machine has issues. Before going to town fair tire I ordered a new set of Nokian tires from Sullivan through their call center and was going to mount the new tires on my stock wheels and tires (as suggested by Kevin). 1 day after placing the order I get a call from Kevin saying not to come in for my appointment I setup with the call center, and that Kevin will call me when the tires come in. Well that never happened, it's been 3 weeks, approaching 4 weeks. I've gotten lots of tire services and inspection stickers done at this location and the Watertown location. I'm taking my business elsewhere now. I would also appreciate a refund since they never got the job right.

Super positive experience recently getting my tires rotated and an alignment. Easy to book an…read moreonline appointment. Staff was helpful and clearly explained what would happen, time-frame and cost. They also offer an overall review and maintenance for $100 on top of whatever service. There's also a beautiful waiting area behind the shop with a view of the pond. Plus, an ice cream shop across the parking lot. I'm always happy to support a woman-owned business, especially in a male-dominated industry. Highly recommend!

Not the fanciest setting, but top-rated quality of job (got an undercoating for winter), clear…read morecommunication, everything got as contactless as possible. Car was ready on time. Costs v reasonable.

BROKE MY OIL TANK WHEN GETTING AN OIL CHANGE! They broke a piece off, glued it back on and spray…read morepainted over it. Now I have to go after them to pay for the damages, about $1,000 worth of damages for a $80 oil change. Never again. Came on Tue June 17, 2025, damage reported 6 months later as my auto mechanic asked me "who did your last oil change? they broke your oil tank and covered it up with glue and spray paint". What evil person ruins your car and doesn't tell you?

I went to USA Speedy Auto to replace two tires. The service was completed quickly and efficiently,…read moreand at an excellent value. While there, I noticed their awesome and competitive pricing for an oil changes, and that they offer a service to check your breaks for free. I took advantage of the excellent value for these services as well. The owner is kind, friendly, and more than reasonable. As a woman, I have been ripped off going to other mechanics. You don't have to worry about this at USA Speedy Auto. They work and deal with customers honestly and with integrity. I highly recommend! 10 stars!

I visited Monro Auto Service for the first time I found the…read moreassociates to be courteous and knowledgeable The wait time was shorter than anticipated

Made an appointment online to get my state inspection sticker done. Appointment was confirmed and…read moreeven got a reminder, email the day of. Walked in and was told there inspection guy is only part-time and was not there today and would not be able to get my inspection done. Absolutely ridiculous that I was able to get a confirmed appointment for the state inspection plus a follow up email and then told day of to go home

Took car in for rear end noise on wife's Subaru Forester. Wheel bearings and brakes were replaced…read more Came back month later, noise from rear end again and brakes replaced under warranty. Still hearing noise and wife had repaired at Subaru dealership. Brakes And BEARINGS replaced to fix problem. manager Dave accepts no responsibility for car repair failure, says I should have given him another chance to fix. STAY AWAY FROM HERE!

brought car in today for an alignment. The technician put the car up on the lift and showed us that…read moreit was green which meant that it did not need an alignment. Such an honest man and said I really can't take any money from you. Don't find that kind of service very often. Very happy!

Had my rear differential rebuilt, needed a 500Mile diff service. Rob got me in on a Sunday morning…read morewhich is great because it's my tow vehicle and we leave for MI at 11AM ! Bada Bing, Bada Boom and we're off! Great service and efficiency. Thanks Guys!

Terrible service they advise to have work that the car doesn't need just to charge more…read more Not honest Would never go back again

While all Valvoline's make the oil change process simple and smooth, this is the best location by…read morefar. I've here a few times and every time I'm amazed at how quickly and efficiently the team runs. Robert and Jason looked over everything in my car and were able to quickly check my fluids, lights, tip everything off, change my air filters and they even helped with my wipers which had been set wrong by the windshield company. They answer questions completely unrelated, give advice for where I can get my starter checked, they know cars and they know the local body shops for things Valvoline doesn't cover. Andrew took care of my Oil change while the guys were taking care of the rest of the car and helping to tighten a lightbulb that loosened. All in all, I was out of there in 22 minutes including the wait time, two biscuits for my dogs and a coloring pack+ crayons for my toddler. We don't go anywhere else!

Stopped by for an oil change and I was in and out in about 10 minutes. They also changed the cabin…read moreair filter and we opted for new windshield wipers. There was a 20% off coupon linked to the Yelp page and that shaved off about $50. The employees were friendly and worked quickly. No complaints, I'd recommend this location!

My 2019 started leaking oil, and needed an oil change/diagnosis ASAP. Went to Valvoline 12/26/2021…read more(no apt.) and was met with an immensely courteous, friendly staff. Despite being an "in and out" service, I did NOT feel rushed. I explained to them I had a decent oil leak, but being a 2019 should not be due to wear and tear. They started to investigate and checked the seals. Turns out my oil filter that is exposed to the road via undercarriage, had a small hole in it. The rest of the operation/oil change felt like a military operation (prior service Marine); shouted out what tasks were completed to colleague at the terminal recording results of each stage of oil service. Brandon, Alex, Noah, appreciate you all, thank you for being professional, knowledgeable, and patient with finding the hopeful cause of the leak (update: no leaking since oil change!). FYI: I read a few reviews about Valvoline's pricing. Here's the thing. Yes, it's more expensive than other spots. However, most other places you need to make an appointment, and could wait upwards of 30-90 minutes in a lobby/office for car to be serviced/leave for day. Just understand that accessibility is factored into their pricing. I literally went the day after Christmas with no appointment and was in and out in 15 minutes with peace of mind, and could continue on with the rest of my day without having to make an oil change a whole day ordeal. For me, it was worth it. NO ONE asked me to write this review. To be honest, I am happy to write this. The service was fantastic.

Had an issue with both Salem Valvoline locations, which are managed by the same person (I learned…read morethis today when I spoke to him - not at my request, BTW - lest you think I'm a Karen). Therefore, I'm posting this review on both location's pages. In the summer I went to North Street location for an oil change. While the service was being performed, I gave the employee handling the transaction my debit card. Today I went to the Paradise Road location, where I was told I didn't pay for the previous service, which was news to me. I was handed a cell phone with the manager on the other end. He explained to me that I would need to pay for the last service before they could perform any new service. I told him I handed the North Street employee my card. The manager TOLD me I was lying. But THEN he told me he'd check the CCTC cameras and apologize if he found that I HAD given the card to his employee. He accused me of lying absent of proof - he hadn't even checked!! So, with ZERO evidence, he called me a liar. Furthermore, Valvoline company policy is the garage door is not to be opened until the customer has paid (confirmed by staff today). If the staffer didn't run the card at the time, why did they open the door, signalling I could leave? And, if I wasn't charged, it was only because their emplyee didn't run the card. I'm waiting for the manager's call. Regardless of any apology I may or may not get, I do not appreciate being called a liar without a shred of evidence and no person in a managerial position should be so irresponsible as to make that accusation without being 100% certain they were right. In the meantime, there are many other options for an oil change in Salem and I'm guessing they will be more professional than any managed by this irresponsible individual.