Hired The Fireplace Guys to inspect two gas fireplaces at their price of $300 each. What was…read moreincluded was unclear, but Derek gave pushback when I asked for clarification. It was a red flag. Jason showed up over a month ago, and the glass in one shattered during the process. I've been calling in an effort to get a repair, and Derek answered a few weeks ago and was beyond rude. They have not answered calls since. It's been a while since I've encountered such an unpleasant and unprofessional business. I don't recommend The Fireplace Guys.

I never received an email and I've been waiting!!!! Regardless, you can't return any of my numerous…read morephone calls?????????? How about referring me to someone who could help?????

Megan helped me with my purchase of a Blaze King wood stove insert. She was very thorough with all…read moreof the details regarding the stove and answered all of my questions and concerns. John, John and Benjamin took away my existing stove and installed the Blaze King. They were all very polite and professional. They answered all of my questions and explained how to use the stove. I am extremely happy with my new stove and the service that I received from August West.

The technicians from August West just left my home and got my Napoleon natural gas fireplace insert…read moreup and running again. Cleaned it up and now its running like it is brand new. These two gentlemen are worth their weight in gold and I now have my fireplace running again fro the upcoming winter. Thank you August West Mike Griffin

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Never used them before. I now have had a gas insert fireplace for many years now. Our fireplace…read morewas cleaned when the gas insert was installed by Sunline, who are no longer in business. They used to be on route one and were wonderful to deal with.

Great design and attention to detail! Craftsmanship is excellent!…read more Not only was the fireplace install done very well, but also the work to run the gas line, electrical, and external exhaust! The mantel (stone) was cut to perfection, and it beautifully accents the fireplace. Measurements had to be perfect for the install to fit as we intended (TV hung above fireplace) -- and the measurements were spot on! Finally, Morgan and company were very accommodating to our schedule, as we are in the process of moving into our new home! I highly recommend!

July 2026 in Falmouth. Excellent product selection and installation services by skilled,…read moreknowledgable and friendly team. Delivered precisely on time and all instructions explained fully. Highly recommend. John B

Once again, they were professional, on time, friendly, and did a great job cleaning a stove we…read morepurchased from them-- best stove we've had by a lot. It saves a lot on heating bills and has a big viewing window. Steve Cook

Live in a condo complex, having to have all of our dryer vents cleaned, and unfortunately, for two…read moreweekends in a row, they were a no-show. They didn't even call to explain, just chose to not show up. Inconvenienced all of us, like only their time matters. This is terrible business practice and won't be recommended for sure!

I called Roy's moving in the evening time after hours And…read morethe phone answer by one of representatives, I told him that I'm sorry I called after time , he said that's fine .and he ask me the correct question. To get me the correct estimated, he was very patients with me and very Caine, that was the next day move he send me 3 pro movers, they took care everything, with no time. I love the way how the move start easy and smooth all the way from the beginning till the last pice , Thank you Roy.

From the owner: LinerMan has well over a decade of experience specializing in Chimney Lining (Fireplace Liners and…read morevarious liners for Wood / Gas / Pellet Stoves) for homeowners in Kingston, Plymouth, Duxbury and the surrounding South Shore. We answer and respond to all calls and we offer Professional, Reliable and Honest service for those in need of Chimney Liners, Manufactured Chimneys, Stove Installs, Chimney Caps, Water Protection, General Repairing of cracks and leaks. Call LinerMan for your Alternative Home Heating needs and solutions.

We called Chimney Chap because our boiler had a persistent lack of draft - exhaust would back up…read moreinto the basement, and the burner wouldn't draw properly, no matter what we tried with adjustments. On the inspection day, which did cost $250 (a very fair price if you call around for a licensed inspector), they arrived on time, did a thorough inspection, explained the issue clearly, and provided a fair, transparent quote for the repair with no surprises. Only a few days later, Scott (the owner) and his crew installed a high-quality dual-lined stainless steel chimney liner that perfectly addressed the draft problem by improving airflow and boosting overall safety and efficiency. The work was clean, professional, and completed quickly - they left everything spotless, no mess at all. Our burner now draws beautifully and burns efficiently. We're thrilled with the results and the great customer service. As stated earlier, Scott, the owner, even came out and worked on our project. You can tell that he takes pride in his work and business. I am not sure what the issues others are having, but some of the reviews don't make sense to me. I highly recommend The Chimney Chap for chimney liners or any fireplace-related work - we'll be calling them back for sure!

Terrible Company to do business with. After contracting with them to do an extensive chimney…read more/fireplace cleaning , and inspection ; they left the flue damaged and unable to be closed. Their claim that the chimney needed Thousands $$$$ of dollars of cleaning /repair work has since proved to be UNTRUE. They refused to answer my phone call , and I had to go in person to get any result. They would not take responsibility . When I asked to see the supposed interior fiber optic video/ pictures , they claimed somehow they had been erased. Even when I said I was considering a New Gas Insert , on my phone message , they never called me back. I find this a tough Industry: you have no way of seeing what's actually going on in your Fireplace and Chimney. They have the tools and expertise , and you're totally dependent on their Ethical approach . It's like being held ransom , trying to keep your Family safe . These guys are Not the ones to Trust.

Had a fireplace glass door ordered and measured from dealer and was going to install myself but on…read morearrival it didn't fit. Not happy. Waiting to hear response. Not soon enough. Their mistake!

On Thursday 9/19 I went to Linwood Stove and Fireplace as I wanted to buy a gas fireplace and have…read moreit installed in my home. The purchase would be in the thousands of dollars to include venting, stonework, hearth, mantle the whole deal. The saleseman gave me information and told me they could come out to my house to do an estimate but it would cost $85.00 for the estimate. He went on to say if I purchased from them the $85.00 would go towards the purchase otherwise it was the fee I had to pay for the estimate. I thought that was steep for an estimate fee but went ahead and scheduled them to come out the following Monday at 8:00am and I would just go into work a little late. Monday 8:00 am came and no one arrived, I waited a while and then called Linwood at 8:20 to see what was up, The recording said Linwood was closed on Mondays so I left a message explaining no one had showed up and left for work. Later in the morning I received a call from a man who stated someone showed up at my house at 8:20 to do the estimate and no one was home. I told the guy we had an 8:00am appointment and after not hearing anything I left for work at 8:20am. The man stated "we are not punctual with our appointments" He went on to say that it could have been anywhere between 8 and 9 and that the salseman is usualy good about telling customers that. I told the man I would call and reschedule later. On Wednesday I called the salesman and stated I thought they should waive the estimate fee of $85.00 and re schedule the appointment. The salseman said he would talk to the owner as he could not make that decision and call me back later in the day. No one ever called me back so I guess with those estimate fees Linwood just doesnt need the business.

On February 18, 2014 I went to Linwood and ordered and paid for a replacement piece of glass for a…read morewood stove. I was told it would be there in about two weeks and that I would be called when it arrived. Over one month went by and no call. I went to the store this past Tuesday March 25th to inquire about the glass. A sign on the door stated they were closed for inventory. I called and said I was in the parking lot and could someone bring the glass to the door and give it to me. I was put on hold for 5 minutes and then told that they could not find my order! I was told the manufacturer would be called and that I would be called back in 30 minutes with an update. 3 days later and no call. Terrible customer service! No let's see how long it takes to receive a refund! Do not waste your time with this company!