Damn, I was so expecting the worst experience. Coming to…read moredriving age in the early 80's I saw RMV on the side of this building and started to get those 45 minute waiting line flashbacks. E Z Pass service Center inside of a dysfunctional institution such as the RMV, I thought I was doomed. Gorgeous building, fantastic location and friendly people. YES, I said it... Friendly people. Nice people, knowledgable people that wanted to explain things to you and gave you answers, not "go see someone else" answers. I simply went to exchange my window unit for a front license plate unit and they couldn't have been nicer. In and out in 5 minutes! Hopefully I never have to come back, these places, (RMV) still gives me the heebie jeebies.

Quick and friendly service... Much better than EB…read more One minor mistake, but they were very nice and called me very quickly so they could fix it.

Its the RMV. You know before you even go to one, you're gonna get soaked 9/10 times. Its going to…read morebe a real raw Colonoscopy. And it didn't disappoint me. If I ever feel like I'm not getting financially hosed at an RMV, I always feel like somethings not quite right. ( i.e. I forgot to fill out a certain form, didn't enter whatever I'm supposed to on my phone, etc. and I am doing something illegal.) My love of the RMV aside, this location is bright and clean and more spacious than their old spot in the mall. After waiting 45 minutes in line, I finally got to see someone. His name was Ben and he was actually such a nice, patient, helpful guy. I really appreciated his kindness while I was trying not to have a total Tuna Melt down while trying to get what I needed done. Long story short, I got what I needed done. I just appreciated Ben. And I feel I am 100% in the right to be angry, confused and annoyed whenever I go there. Long lines and you have to overpay whatever the heck you need. But every once in a while, you get a really nice guy who has a tough job yet was nice to me and I really appreciated that. Everyone that worked there seemed nice for whatever that's worth.

Alright, we had some ups and downs here. Context: I just moved to Mass from Florida and needed a…read morenew DL and to register my car. When you walk in, there are two lines: one for people with an appointment and one for people without. There's two stations for two workers to help with those lines. First time I went, I just asked a couple questions (what do I need to bring for my appointment in a couple days, etc.). Was about 45 minutes until close so I waiting maybe 10 minutes in a short line to speak with someone (very nice and knowledgeable) Second time I went, my husband and I both had appointments. We got there about 30 minutes early to our appointment and waited those 30 minutes in the "ready to go" line. The customer service line was already to the door (it was about 11 in the morning) and there was only 1 worker at the counter and they only pulled from the customer service line. Once we finally got processed by the customer service counter and got our numbers, we waited for about 30 minutes each to be called to a counter. The worker I had was FANTASTIC. We chatted and laughed and she was so sweet. Turned out a form from my insurance agency for my car was incorrect so she let me step away to the computers and get it fixed so I didn't have to make another appointment and said to come back to her once I had it right. MEANWHILE, my husband was getting yelled at by a different worker on the other side of the counters. She told him he couldn't get anything done that day and he had all the wrong stuff. THANKFULLY the manager heard her yelling at him and started helping him. Not sure if I have advice for anyone who needs to go to this RMV, except bring a book or something to do while you wait around. Advice for the Watertown RMV: Maybe don't let people who yell at others to work there? Didn't seem like that person got reprimanded at all for going at it towards my husband. (Side note: the manager did see him getting yelled at by this worker, so maybe there were consequences later on? But I did continue to see her walking around after he was done.)

Trisha I believe her name at the registry at the Wilmington mass branch was absolutely awesome. I…read morehope Ingot her name right because she was polite, friendly and helpful with a paperwork drop off. Title and registration issue . They don't have vaccinations yet and as a retired firefighter who now works in hospitals finds it a shame that these state workers are not taken care of . I'm sure the governor who I happen to like very much has his ... the star rmv workers need to be taken care of like first responders n my opinion. I'm sure I'll get a bunch a crap back from nay sayers on my opinion. But oh welll. Can't please everyone !!! Thanks Wilmington office for a job well done ! I appreciate it and my family does also !

What a joke this place is. I have been trying to make an appointment to register a car for over 10…read moredays. No appointments are available ever, no matter what time of day I look. I went to the registry to see if they could help, again, sorry no appointments. I'm very disappointed that I'm trying to give you money and they refuse to take it. In addition, the RMV is very timely when it comes to fines such as a pay by plate violation, and they don't seem to have any understaffing issue there. I'm pretty sure this message will go unread by the RMV as well.

no problems .people were nice and very polite . Was busy but not rude just helpful . very easy to…read moredeal with. Not always the case . The three people i delt with were very helpful. Even loaned me a screw driver. to change my plates. The place is air conditioned and while there i spent maybe 45 min.

Kristen was a very efficient staff and helped me get my ID. The office was not busy at 830 am…read more She processed all documents

Amazing work, had my title transfer and new plates all done the next day . You'd be crazy to do it…read moreany other way

Matty Zito is a great guy and does all the services for you very economically.read more

Does not do registration and title applications on Saturday's. They need to advertise this as this…read moreis some people's only day to make this work.

They close at 6pm. I was there at 230 pm. Stood in line for an hour and a half. 3 people away from…read morethe counter and the manager comes out and says " due to us being short staffed, we will not be doing any more registration and title transactions". The 2 things I was there for. Of course. Not our fault you're short staffed. Why not atleast attempt to accommodate the people standing in line? What if I needed to get that stuff that day? What is that's the only opportunity I had to get there? The Massachusetts registry of motor vehicles needs to do better. Hire more people. Call people in. Stay open later. People need transactions done that day.

Just got my license renewed at this location. The younger woman working the front counter was very…read morefriendly and gave me the forms as soon as I walked in. Jesus was also very helpful in answering any questions and taking care of the process smoothly and surely. My appointment was at 12:10 and they had me out of there by 12:35, with time to spare for my lunch break. I highly recommend any document renewal at this location, especially when presented with the RMV as the alternative.

Four times I scheduled an appointment with AAA to discuss travel arrangements because it claims to…read moreoffer expert guidance. Four times AAA failed to show up. Anita at 800-222-8252 didn't know how answer my questions, put me on hold while she went looking for someone to help, came back and thought I was that someone, and when I said that I was the caller she'd put on hold, she put me back on hold, and then the call was disconnected. Beth at 866-423-5585 could provide neither expert guidance or any guidance at all. When I asked for information on international driver's licenses (when and where they are required, how to get one, how long they are valid), Beth assured me that she does not issue them, and had refused to answer my other questions. Liz at 617-332-9900 (the branch with the travel agent that did not call when scheduled) said that she had "no way of answering" my questions. Chuck Nardozza at 401-868-6248 said AAA is NOT a travel agent, it just "helps booking flights", and it matters whether I am ready to book now. Sure I am if it will move the ball along, but no, AAA will not call as scheduled because there are other callers who are people who need help. And I am not a caller? Or I am not a person? Or I do not need help? Several emails, one letter and half a dozen calls later, I give up. It is not worth either the annual fee or anyone's time trying to pry services out of AAA.

Eagle Trust has wonderful, hardworking people (who pick up the phone! promptly reply to email!) and…read moreI have trusted them to with my car insurance (and now condo insurance) for years. Thank you to Cindy for always taking the time to look up the best rates and sending over my policy while traveling (such a fast response). Highly recommend!!!

I have been working with Eagle Trust for the last 6 years, since I moved to the Boston area. Ivone…read morehas helped me numerous occasions change, renew, and update my auto and condo insurance policy. She consistently got me the lowest quotes compared to insurance giants like Progressive and Geico and even got me significantly lower rates than other agents in the area. I recently moved away from Boston and Ivone is still helping me with insurance for my rental property in Boston. Thank you, Ivone and Eagle Trust for all your support the last several years!