Ok, when you have to deal with a government service, and it goes more smoothly than you ever could…read moreimagine, I just needed to tell the world about it... or at least those who use Yelp. So I had to get a street parking sticker for my husband's car. My husband who has a very different last name than I, and whose name is not on any of the home bills. I was anticipating hours of bureaucracy. I brought our marriage licence, our car insurance policy (with both our names on it), both car's registrations', our child's college fund (no, I just threw that one in for laughs), but you get the idea... I was armed with enough paperwork to go to fight city hall, and, well, at least put up a fuss. But are you ready for this... all my preparations... unnecessary! I sauntered in, and a normal human being was behind the desk. She took my husband's registration info and my $100, and handed my a sticker. I was shocked! What was I going to do with all the extra time I set aside? (Go shopping?) Wait, this gets better... because I did not go down town to city hall to get my parking sticker, and instead went to the Dept of Traffic Engineering off Allens Ave... free parking. Yep, pulled into a parking lot, parked, spent five minutes inside, and then left. Five star experience all the way!

Had my taxes done here, the service was great & affor fable. The staff is very friendly, will…read moredefinitely be back!

Very nice and organized, the manager with a very positive and nice attitude, and also she was very…read morehelpful. The prices were very reasonable compare to similar places. I highly recommend this place :)

Damn, I was so expecting the worst experience. Coming to…read moredriving age in the early 80's I saw RMV on the side of this building and started to get those 45 minute waiting line flashbacks. E Z Pass service Center inside of a dysfunctional institution such as the RMV, I thought I was doomed. Gorgeous building, fantastic location and friendly people. YES, I said it... Friendly people. Nice people, knowledgable people that wanted to explain things to you and gave you answers, not "go see someone else" answers. I simply went to exchange my window unit for a front license plate unit and they couldn't have been nicer. In and out in 5 minutes! Hopefully I never have to come back, these places, (RMV) still gives me the heebie jeebies.

Quick and friendly service... Much better than EB…read more One minor mistake, but they were very nice and called me very quickly so they could fix it.

Its the RMV. You know before you even go to one, you're gonna get soaked 9/10 times. Its going to…read morebe a real raw Colonoscopy. And it didn't disappoint me. If I ever feel like I'm not getting financially hosed at an RMV, I always feel like somethings not quite right. ( i.e. I forgot to fill out a certain form, didn't enter whatever I'm supposed to on my phone, etc. and I am doing something illegal.) My love of the RMV aside, this location is bright and clean and more spacious than their old spot in the mall. After waiting 45 minutes in line, I finally got to see someone. His name was Ben and he was actually such a nice, patient, helpful guy. I really appreciated his kindness while I was trying not to have a total Tuna Melt down while trying to get what I needed done. Long story short, I got what I needed done. I just appreciated Ben. And I feel I am 100% in the right to be angry, confused and annoyed whenever I go there. Long lines and you have to overpay whatever the heck you need. But every once in a while, you get a really nice guy who has a tough job yet was nice to me and I really appreciated that. Everyone that worked there seemed nice for whatever that's worth.

Alright, we had some ups and downs here. Context: I just moved to Mass from Florida and needed a…read morenew DL and to register my car. When you walk in, there are two lines: one for people with an appointment and one for people without. There's two stations for two workers to help with those lines. First time I went, I just asked a couple questions (what do I need to bring for my appointment in a couple days, etc.). Was about 45 minutes until close so I waiting maybe 10 minutes in a short line to speak with someone (very nice and knowledgeable) Second time I went, my husband and I both had appointments. We got there about 30 minutes early to our appointment and waited those 30 minutes in the "ready to go" line. The customer service line was already to the door (it was about 11 in the morning) and there was only 1 worker at the counter and they only pulled from the customer service line. Once we finally got processed by the customer service counter and got our numbers, we waited for about 30 minutes each to be called to a counter. The worker I had was FANTASTIC. We chatted and laughed and she was so sweet. Turned out a form from my insurance agency for my car was incorrect so she let me step away to the computers and get it fixed so I didn't have to make another appointment and said to come back to her once I had it right. MEANWHILE, my husband was getting yelled at by a different worker on the other side of the counters. She told him he couldn't get anything done that day and he had all the wrong stuff. THANKFULLY the manager heard her yelling at him and started helping him. Not sure if I have advice for anyone who needs to go to this RMV, except bring a book or something to do while you wait around. Advice for the Watertown RMV: Maybe don't let people who yell at others to work there? Didn't seem like that person got reprimanded at all for going at it towards my husband. (Side note: the manager did see him getting yelled at by this worker, so maybe there were consequences later on? But I did continue to see her walking around after he was done.)

This may be the most helpful review I've ever written for the general public on Yelp…read more THIS IS WHERE YOU CAN GET A V.I.N. CHECK IN RHODE ISLAND! Here come the important facts! Hours: 7:00 AM - 2:30 PM, Monday - Friday Payment: $20 via check or money order ONLY (no cash or CC) You'll need: - Title* - Driver's license - The vehicle that's getting checked *Photo of the title will suffice. Other things to note - it's incredibly difficult to find any information on Rhode Island V.I.N. checks online. The state has really bumbled their way through this one. The City of Providence does NOT do V.I.N. checks. Why? Who knows. Some other police departments do, but only at very limited & ridiculous hours. (Like, only Tuesdays & Thursdays for just 3 hours a day). This spot seems like the most straightforward way to go. The gentleman working was nice & efficient, getting me in & out in probably 10 minutes max. You don't even need to get out of your car. If I need a V.I.N. check again, this is exactly where I'll go.

We had the privilege of being helped by your agent JULIE WYATT yesterday afternoon at your Cranston…read morelocation. She was super pleasant, very helpful, and knew her stuff but more importantly made us feel very comfortable. She is an asset to your organization. Maybe the one thing that she said hit me as the most important. Since we had a few things to take of at AAA, I mentioned that maybe I was taking a little too much time away from her work or other customers. She said no, it is fine.....and YOU ARE MEMBERS!. Julie, that's the spirit. Hope all your co-workers share the same dedication to the members. Thank you

Wife has been in a parking lot for 3+ hours waiting for a tire change. Broke down in Cranston RI…read morewhere the office is 2.5 miles away. Told it'd be an hour here we are 3+ hrs later and STILL no service. Absolutely horrible service. Backed up? What is the contingency plan? Update called in at 430 now 815pm and no response yet!

I made an appointment online the day before to sign up for TSA Pre-check. I was helped at the time…read moreof my appointment, my documents were reviewed, and I had to wait a few minutes in the mid room waiting area. The man that helped me with the sign up process started off very formal, but began making small talk about my travel plans and his past trips to the same area while we waited for his machine to load (it glitched in a few parts of the process, but nothing major). He was very personable! To sign up for pre-check AND to get passport photos taken while I was there only took me 50 minutes altogether, with a slight wait in between. I didn't realize you could do both of these services here, so I was happy to knock out 2 tasks I'd been avoiding at once. Very convenient large parking lot and easy overall experience. My photos were free thanks to my level of AAA membership status. They did not take the photo at the most flattering angle, which I feel like could have been avoided, but overall I was very pleased with how smooth both processes were.

Car pick up service crazy wait! Two days to pick up a car to…read morebe towed! No communication! Recently tried to purchase driving lessons for grand daughter Terrible customer service get the wrong information. No one know what the hell they are doing there!

Four times I scheduled an appointment with AAA to discuss travel arrangements because it claims to…read moreoffer expert guidance. Four times AAA failed to show up. Anita at 800-222-8252 didn't know how answer my questions, put me on hold while she went looking for someone to help, came back and thought I was that someone, and when I said that I was the caller she'd put on hold, she put me back on hold, and then the call was disconnected. Beth at 866-423-5585 could provide neither expert guidance or any guidance at all. When I asked for information on international driver's licenses (when and where they are required, how to get one, how long they are valid), Beth assured me that she does not issue them, and had refused to answer my other questions. Liz at 617-332-9900 (the branch with the travel agent that did not call when scheduled) said that she had "no way of answering" my questions. Chuck Nardozza at 401-868-6248 said AAA is NOT a travel agent, it just "helps booking flights", and it matters whether I am ready to book now. Sure I am if it will move the ball along, but no, AAA will not call as scheduled because there are other callers who are people who need help. And I am not a caller? Or I am not a person? Or I do not need help? Several emails, one letter and half a dozen calls later, I give up. It is not worth either the annual fee or anyone's time trying to pry services out of AAA.

I think that many of the employees here are pleasant and eager to help . But, if you have the…read moremisfortune of dealing with Sue you will have a miserable experience She comes in to work every day cranky, miserable and eager to give you a hard time. she does not want you to get your service completed in. She wants to tell you how you have not measured up. I was sitting and waiting my turn andI observed her giving everyone a hard time. She is clearly not interested in " service". she wants you to fail in your mission. if Sue comes near you, run, hide! she does not want to help you.