Leave this trash of a STATE I had insurance back to back, they blocked my registration, and I had…read moreto pay $250 for the insurance revocation. I was always under coverage and on automatic pay. These automobile laws are getting out of hand. Pay to renew registration yearly, money grab, pay for another money grab insurance revocation. I'm leaving this money-grab state with a low minimum wage and can't even survive by owning a car, which is a necessity for transportation. Do not register your vehicle in Rhode Island.

I haven't been to the DMV in more than a decade, since I'm an AAA member and go there for my…read morelicense renewal and Real ID update. I was gifted a preferred plate and needed to make a trip to transfer them to my vehicle. I may have been able to do this via the mail, but since I had a narrow timeframe, I opted to go in person. Reservations for the main location in Cranston generally book 2-3 weeks out. I made 2 appointments for the same day, one for the morning and the other for the afternoon in case I needed to gather additional information and didn't want to wait another 2-3 week for an appointment. One good thing about COVID is that it forced a restructuring of the DMV, which ended up being better for customers and employees, so many of the updates are still in place today. Step 1: make your reservation online for the day, time, and location you want to visit Step 2: arrive during your scheduled time Step 3: security will ask to see your confirmation before allowing you access to the building Step 4: wait in the check in line and hope that you have all of the forms and documents you need to get whatever you came for done Step 5: get called to the check in window (there are 4 of them) Show the employee behind the plexiglass your confirmation number, hand over your paperwork and forms for them to review and validate. If you have everything that you need, you receive a deli style ticket with a number on it and get to proceed to the upstairs waiting area. If you don't have all the paperwork and forms you need, you'll need to straighten that out before you go any further Step 6: wait in the second floor waiting area. The seats are so worn out that the faux leather is completely work off, leaving a spongy foam cushion to sit on. Even with an appointment, I waited 40 min for my number to be called Step 7: when your number is called, proceed to the numbered booth/window the automated system told you to enter and hand your paperwork over to the employee sitting behind that plexiglass. This person may or many not be friendly, but as long as they can take care of what you went to the DMV for, that doesn't matter. Pay your fee, collect your receipt, and leave.

Its the RMV. You know before you even go to one, you're gonna get soaked 9/10 times. Its going to…read morebe a real raw Colonoscopy. And it didn't disappoint me. If I ever feel like I'm not getting financially hosed at an RMV, I always feel like somethings not quite right. ( i.e. I forgot to fill out a certain form, didn't enter whatever I'm supposed to on my phone, etc. and I am doing something illegal.) My love of the RMV aside, this location is bright and clean and more spacious than their old spot in the mall. After waiting 45 minutes in line, I finally got to see someone. His name was Ben and he was actually such a nice, patient, helpful guy. I really appreciated his kindness while I was trying not to have a total Tuna Melt down while trying to get what I needed done. Long story short, I got what I needed done. I just appreciated Ben. And I feel I am 100% in the right to be angry, confused and annoyed whenever I go there. Long lines and you have to overpay whatever the heck you need. But every once in a while, you get a really nice guy who has a tough job yet was nice to me and I really appreciated that. Everyone that worked there seemed nice for whatever that's worth.

Alright, we had some ups and downs here. Context: I just moved to Mass from Florida and needed a…read morenew DL and to register my car. When you walk in, there are two lines: one for people with an appointment and one for people without. There's two stations for two workers to help with those lines. First time I went, I just asked a couple questions (what do I need to bring for my appointment in a couple days, etc.). Was about 45 minutes until close so I waiting maybe 10 minutes in a short line to speak with someone (very nice and knowledgeable) Second time I went, my husband and I both had appointments. We got there about 30 minutes early to our appointment and waited those 30 minutes in the "ready to go" line. The customer service line was already to the door (it was about 11 in the morning) and there was only 1 worker at the counter and they only pulled from the customer service line. Once we finally got processed by the customer service counter and got our numbers, we waited for about 30 minutes each to be called to a counter. The worker I had was FANTASTIC. We chatted and laughed and she was so sweet. Turned out a form from my insurance agency for my car was incorrect so she let me step away to the computers and get it fixed so I didn't have to make another appointment and said to come back to her once I had it right. MEANWHILE, my husband was getting yelled at by a different worker on the other side of the counters. She told him he couldn't get anything done that day and he had all the wrong stuff. THANKFULLY the manager heard her yelling at him and started helping him. Not sure if I have advice for anyone who needs to go to this RMV, except bring a book or something to do while you wait around. Advice for the Watertown RMV: Maybe don't let people who yell at others to work there? Didn't seem like that person got reprimanded at all for going at it towards my husband. (Side note: the manager did see him getting yelled at by this worker, so maybe there were consequences later on? But I did continue to see her walking around after he was done.)

Visited the South Yarmouth Branch this morning and had a reservation at 9:00. Little mixup with my…read morenumber but all went well. I f you do not have a reservation for this location be prepared to wait over 3 hours as reservation customers are taken first. Do not yell while you are in line or the registry cops will not let you in. Make sure all your paperwork is complete or you will not be served. The registry clerks are there to help you so keep your cool!

Client survice is horrendous. The lack of compassion for people with challenges is or should be…read moreillegal. Making a handicap woman who husband has just died waiting a long line to be told she has to come back another day since the appointments are booked? Explain to me this reservation appointment concept because you can't make an appointment for a new car registration and you seem to wait in line upon line upon line. I have been to Chelsea Wilmington and the worst by far is Watertown

I have been going to different RMVs around the area trying to solve the same issue for 6 months (I…read morehave spent over 40 hours in RMVs and on the phone trying to solve this problem). The lady at this one saw the mess and was able to fix everything in about 10 mins. It is down in a basement with limited seating, but the folks here know what they are doing!

I did not have an appointment There was a greeter to direct you where you should go, which is…read morehelpful. I needed to change my address to get a copy of the title to my car to get a Florida plate. All were very pleasant and I was in and out in 35 minutes.

As far as DMV experiences go, this one was excellent!…read more First off, make your reservation on-line. We had a two week wait for this date/time/location and it was one of the earliest we could schedule, so plan ahead! There is plenty of parking here for the limited number of patrons allowed in at one time. Handicapped parking is across from the entrance and exit - which are on opposite ends of the office. Entrance walkway is covered by a long canopy from sidewalk to door. A guard at the entrance verifies your appointment and lets you in. We arrived a bit early, but were allow access. First we stood in line for check-in. This line doesn't move too quickly. The staff here verify you have all the paperwork you need and that it is filled out properly. We actually needed one more form filled out, and to verify one piece of information. BTW, forms can be filled out on-line and printed to bring with you. We stepped over to one of two stations set up for customers to fill out forms, then waited next to the check-in line to return to the staff member who assisted us. She checked our new info and gave us a number. She was very pleasant and knowledgable saving us from an inconvenience that would have occurred later due to incorrect information we had entered on a form. We sat maybe 10 minutes (tops) before our number was called. This staff member was also very pleasant. She reviewed all the info, entered our data, asked if we wanted a Veteran plate (yes please!) and said Thank you for your service. Sweet! The process took some time, but all went well. We paid our registration fee, received our new plates and were on our way. Registration is mailed within 2 months. The space is set up as a 'one way'. You enter at one end, exit on the other. Social distance signs ask that you remain 6 feet apart. A TV at the head of the check-in line keeps you entertained with local information including DMV info, tourist sites and food. From start to finish our visit took just under an hour. Most customers were pleasant. Some had to fill out forms more than once. Only one argued with staff and that was short lived, so Yea! The appointment system keeps things moving pretty well. The check-in staff try to assure once you get your number, you have everything you need. This also keeps things moving. All together this was a quick, pleasant DMV experience.

Not be rude! It's stressful enough going to the DMV with all of their policies. I literally didn't…read moreknow how to fill out a section (plate type, plate style) and they wouldn't tell me what to put down. They kept saying they could void my paperwork since it wasn't filled out beforehand. Frustrating! Oddly enough, Cranston DMV was fine, but Wakefield DMV was rude. In the end, I had to get new plates and cancel my old ones since they wouldn't help me out and clarify what they were looking for.

I recently needed to renew my driver's license and I opted to get the Real ID one…read more So for that you need to show up in person at the DMV to make that process happen. First I made an appointment online. It was easy. Then I showed up at the office, which opened promptly just minutes before 8:30am (which was my appointment time). I got checked in and got called in within 1 minute of sitting down. The whole process inside the office took less than 15 minutes.. Great experience.

My appointment was at 9:45, and I was out the door at 9:51. I know it's not always like this, but…read morea delightful experience.

After all the horror stories that I hear and read about the Cranston DMV, I decided to give the…read moreWarren DMV a try. I was not disappointed. I went for my Driver's license renewal and I was IN/OUT in less than 60 minutes. They have ample parking and the crowds moved quickly. They are only open on Tuesdays and Wednesdays from 8:30-3:30. There are some things they don't do like commercial licenses, etc... Please check their website for specific details.

If you need to return a license plate -hit the information button to get the correct ticket I just…read morewaited two hours and could have been in and out in 20 minutes... Good to know for next time!

From two experiences so far, this location has been so good!. Surprisingly the staff were…read morestraightforward and very helpful. The place is nicely renovated and there are plenty of seats. Hands sanitizers are all over. The front lady and officers were so polite, patient and supportive. No complaints here so far as of July 2025.

Michael R. is so passive aggressive and condescending. Dramatically sighs, gives unnecessary…read moreattitude and has the audacity to ask my mother why she's anxious during her road test as if he wasn't being rude. Not raising your voice is not the same as being calm. Also, I took my road test not that long ago, I know you're allowed to look in the side mirrors as long as you press the break when you reverse, tried to say you couldn't at all.

Everywhere you go in Rhode Island is construction!! "Here a barrel, there a cone" you cannot avoid…read moreit. Route 95 South in Cranston, Pontiac Ave Cranston, 95 North near The Providence Place Mall "Aquaduct" Project...What an absolute mess The RI DOT Director and Governor should be ashamed!! What is happening with The Washington Bridge debacle by the way. The Governor of RI promised taxpayers he was going to hold those responsible for the shoddy construction accountable!? Nothing! Alviti and McKee need to go!! Vote McKee out!!

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

Came to notarize a document, was in an out in less than 10 min. Super easy, way better priced than…read moreUPS and convenient