I think so many of these reviews are entitled and give colonial vibes. You're paying less than $100 for an hour of hard physical labor on your naked body and you're upset that you have to tip more than $15? Also, yes, there is a language barrier, but the way that you interact with people to begin with matters. The massage is here are cheap and thorough, and works out your whole body. I've had $50 massages, $100, $200, $300... And I keep coming back here because it's such a deal. The place is clean, the massage is good, and there are no frills. You get exactly what you pay for, and if you have super specific needs, you need to be paying more to go to a specialist. To go for a discount massage with multiple demands and special requests is asinine. It's also asinine and classless to expect to tip less than $20 for something of this nature. If you can't afford to spend at least $100 on a service like this, you shouldn't be getting it. It's 2025. Get a massage gun off of Amazon if you want to be cheap. read more

No frills spa but has truly great deep tissue massage. Many skilled masseuses at reasonable prices. Tip them well as the the charge itself is not too high relative to the value. read more

Massage is good, They keep raising prices They require a mandatory $15 tip minimum on a massage which is more then 28% tip. Lady at the front desk is rude. read more

This is a very clean, legitimate spa. I always try to get the same massage therapist, (Yu Yu). I had scoliosis growing up, and I work on my feet sometimes up to 14-16 hours a day. It takes a toll on my back, neck, and shoulders. Every time I get a massage from Yu Yu, I feel completely different. All the pain, pressure on my joints, all of it, gone. I love this spa. read more

Disappointing Experience, Unprofessional Staff: I've been a loyal customer of this spa since its opening and have always recommended it to friends and family. Over the years, I've had several favorite masseuses, but unfortunately, many have left. The front desk staff has changed as well, and the professionalism has drastically declined, particularly with newer employees. On my visit on 4/8/25 around 1 p.m., I was greeted by Anna at the front desk (short hair). I explained to her, as I always do, what I needed for my 90-minute session: a female masseuse, focus on my glutes and inner thighs (with palm massage, not fingers), and 20 minutes of foot massage at the end. In the past, the front desk staff always clarified this for me, but Anna didn't seem to do that. When I was escorted to the room, Lucy (the masseuse) came out with another customer and another masseuse. I couldn't understand the language they were speaking, so I wasn't sure if my requests were communicated properly. Lucy had a very unprofessional attitude--she rolled her eyes and made a sarcastic sound when I asked if she was informed about my preferences. This made me uncomfortable right from the start. To make matters worse, Lucy started the massage in a way that caused me significant pain, contrary to what I had asked for. I had to stop after less than 10 minutes and asked for Anna. I explained that I wanted to switch to a male masseuse because Lucy's technique was painful and uncomfortable. Once again, Lucy and Anna giggled and exchanged looks--very unprofessional and off-putting. David, the male masseuse who came in, didn't seem to have received the correct information either. I had to repeatedly ask him to adjust his technique to use his palms instead of fingers. He seemed frustrated, sighing and huffing throughout the session. However, his technique was definitely better than Lucy's, and I eventually completed the session. At checkout, I noticed David had a disgusted look on his face, which was strange given I was tipping him and paying the full amount. I gave him a $20 tip and paid Anna. Unlike the previous front desk staff member, who would ask about the massage or say thank you, Anna ignored, looking down and acting busy until it was time to take payment, after which she quickly returned to looking down. When I asked Anna for the names of the masseuses in the end, she was again dismissive, blinking rapidly and answering with an attitude. I am deeply disappointed in the decline of service and professionalism at this spa. Has the owner changed? Are staff members being properly monitored for their behavior? It feels like no one is paying attention to the quality of service anymore. I'm not sure I'll be coming back, and I'll no longer recommend this place to others like I once did. I truly hope the owner reads my review and reads others to work on improving this establishment. read more

I love this place. They give the best massage and it's not too expensive compare to a spa..They are very quiet which is important when you are trying to relax. read more

Clean & great! Took a chance for the mixed reviews but it was really good. I'll go back for Lucy!

Always buy the package and get a great experience. Price with package is reasonable but be prepared to tip on original price

Have been a weekly customer for years and always call ahead for an appointment. Always the same request, couples massage with 2 women therapist. Front desk receptionist is always rude and unprofessional. Lyla customers and always leave generous tips for therapists. Had an appointment today confirmed by phone, when we arrived she only had individual rooms available and only 1 fee male therapist. Left the place and went to GW Natural Spa next shopping center over. Will never be back at this place- GW is the place to be- clean, friendly, great therapists. Forget this place, receptionist is nasty and cleanliness is sub par read more

I've gotten a total of 2, maybe 3 massages in my life, counting my experience here. I decided to treat myself after having a couple rough weeks and found this place not too far. I didn't make an appointment but showed up midweek right when they opened. I asked for an hour long massage and they were able to accommodate. The "rooms" itself aren't fully private, they are little alcoves in a long hallway partitioned off only with curtains. There was a few occasions where another guest would be loudly chatting away that I found quite disruptive. The masseuses would 'shush' them but still, it takes away from the experience. My masseuse was very good but didn't have the best bedside manners. She entered the curtain without a sound (didn't even say hello!) and after moving some of my belongings got to work. She didn't ask if I had any specific areas to be aware of or how soft/heavy handed to be, which I found peculiar. Still, the hour was worth it (and at only $47 will definitely go again) read more

Umm unfortunately I was not very impressed with my massage, came in from a recommendation but for me it was just ok and I've had many much better... we each received 60min massages for $40 each, I personally only wanted a top body / back massage and the lady I noticed felt lost since it seems she only knew how to perform her hour massage as entire body and did not know how to allocate a back massage for 60min... seems silly I know, but she was attending to places I DID NOT have knots and ignoring places where she clearly felt the knots in my back and neck! Why not concentrate there?! Relieve my muscle knots! Versus attending to places I clearly felt fine in... I was disappointed overall... My partner had a 60min full body massage and also said it was ok, has had many others that felt much better... to each their own I guess read more

New Garden Spa - Front outside - Massage Near Me - New Hyde Park, New York

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My go-to place for many years now and i am rarely disappointed! I appreciate that they accept walk-ins if there is a practitioner available. Also i like to take friends and family visiting from out of town and with a phone call i can book for a small group all at once. Most of the practitioners are intuitive and give a nice firm treatment. read more

I love this place. The people are very nice and it's very affordable. It's not posh but the folks are so nice and they do deep tissue massage. read more

Best deal in town. So affordable. Couples massage $90 + tip. Great massage. Worked every muscle in our bodies. Definitely worth it. Will be returning. read more

Receptionist is deceptive to get an appointment with you just to get you in the door. I requested 90 minutes but masseuse finished after just 60 minutes. I wanted a full 90 minutes. My body was not satisfied after just 60 minutes. I asked why it's so fast and she just said next time. I told them I scheduled a 90 minute appointment and she said they were too busy. She did not tell me on the phone that there is only 60 minute slots available. So, I made my 90 minute appointment. She didn't do her job as a receptionist on the phone confirming the time and length of massage, or getting my information for contact. Then when I asked the receptionist why I didn't get my 90 minutes she told me I requested a 60 minute massage. She lied because it's a fact I asked for a 90 minutes. Never coming back to this place! One bad experience is enough. The massage was not up to par today. I've been here 4 other times. The first I gave 20% and they ask for more saying this isn't a restaurant. Hustling me. So then I started giving 30% after being forced to surrender my right to my discretion on deciding how to tip. Google says 20% is customary massage tip. read more

We had a couple's massage in a double room. We received really good, 1 hour deep tissue massages as requested. The pricing is excellent for the massage, but you should not expect any luxurious amenities. This space is basic and straight to the point. Leave your belongings at home or in the car, as the space is small and there is no storage. We left feeling much more relaxed than when we went in. read more

Terrible! How things change when the new owner took over. I made a reservation for 3 people for 7PM on Mothers Day. Showed up at 650. My wife got into the room at 710. My daughter at 715, and I walked out at 735bafter she kept delaying me. Her first excuse was we have no more rooms. Her second excuse was the previous customer came in late. She didn't even care when I said to cancel my appt, I'm leaving. She just had that same smirk she always does. Never again! Terrible Going to GW Spa in the next shopping center for now on. Very nice owners. read more

New Garden Spa - Store Front - Massage Near Me - New Hyde Park, New York

Massage was rough, went here with my mom late at night. At the end the two massage therapists waited there and stared at me as if waiting for something. I checked and the total tip (20%) for the service came to a little over $8 each. So I went through my wallet (as they very deeply watched me) and produced $16, $8 each. Once I gave them their optional tip which I don't have to give, one of the therapists leaned and said something to the receptionist. The receptionist then said oh no sorry you need to give $10 that's the minimum tip, and with that she produced a poorly printed paper in a frame outlining the 'policy' (of which the term I use very loosely) like WTF you're EXPECTING A TIP? Sorry that's not how it works. I explained they both got $8 and that's 20% which she didn't want to hear. I left without succumbing to their entirely rude and frankly ridiculous request for more tip money. Note to business owner: Tips are not required and are only provided out of the kindness of your customers heart. Be grateful you get anything, it is not required and is not an obligation to tip you. read more

The Receptionist is rude. The staff follows her lead. If you don't leave a $20 tip on a $40 service the receptionist points to the sign and demands it. The staff member stands there waiting until you surrender. The receptionist says this is not restaurant. I have witnessed this on many ocassions. read more

Love this place! Very no frills massage place. It's dark and quiet but it's the best massage I've ever gotten!

Want a relaxing massage? Want to feel at peace after spending your hard earned money on your relaxing massage? Too fucking bad. Lisa at the front desk will make sure your relaxation turns to annoyance by shaming you for your tip if it isn't at least 30% of the total price of the massage. They even have a sign saying $20 is "insufficient" as a tip. There is nothing I look forward to more when I want to feel relaxed than arguing with some petulant rude cashier. Avoid this place. Feels more like a massage sweatshop and I wouldn't be surprised if they steal tips from their employees, given their shady practices around tipping. Someone at the department of labor should look into this place. read more

Today I decided to get a massage and didn't make appointment and got a gentleman for the massage. Basically he did a blanket rub on me and on top it off there's a sign that said if u did a 60min massage u have to tip $20. Don't think I will be going back anytime soon. read more

(ZERO STARS) First, I have been coming here for years and have never had an issue- until recently- and I will absolutely not be going back. After a two hour massage (one hour foot and one hour full body) to get ready for a marathon, I handed my masseuse a respectable 20% tip. Mind you, I customarily choose to tip more if the massage is good/great, but the foot massage amounted to little more than a basic and badly administered foot rub. I had specifically gone because I had been having tendon pain after doing my long runs in training for the marathon and was expecting to come out feeling relaxed. After I handed him the tip, the receptionist- LISA- then proceeded to admonish me for my allegedly sub-par tip and pointed to a sign stating that they, in essence, demanded more of a tip for the services I had received. I told the receptionist that I would not be bullied into tipping someone more for what I felt was a sub-par service and that I felt her comments were completely inappropriate and rude and she could post whatever sign she wanted but by law you cannot coerce a tip from someone. When I asked for her name, she initially did not respond. I had to ask her several times- after I mentioned to her that I knew she was not the owner and had been going there for years, she finally stated her name. I indicated that I had never had any issues with whom I believe to be the owner/receptionist (an older Asian lady). I told her I would not be returning, as this was not the way one conducts business and there is no law requiring a minimum tip-- that it was merely a suggestion. She did not seem to be listening as the only thing she responded was that I should sign the receipt-- multiple times. As if I would have left without signing it. (?). Silly me- I thought the purpose of getting a massage was to relax- not be instigated by a massage mill parlor receptionist. If you would like to charge people more, then that is your prerogative - but this is the USA (NY mind you!)- where I am free to tip you (or not) for services deemed satisfactory (or not). Rude, inappropriate, and completely tactless. If I were the owner, I'd clean house. X- lost customer. read more

This place is only for massages. When get here they ask how long you want the massage then they take you inside. At first it's dark and your eye have to adjust. The lady that services me did a goog job. It wasn't amazing but the price is so cheap it's worth trying. read more

Through the years New Garden Spa has lost its appeal in my eyes. The new management (taken over a couple of years ago) just isn't the same. The last time I went with my friend, I called ahead and requested a male and female masseuse for the two of us. We weren't told that there were two male masseuses till AFTER our feet were soaking. At that point, someone came up to us and said, 'sorry, only male masseuses now' and after our massages were over, the manager said, 'how was the massages? Sorry, we only had men left'. I told her she knew that before we went in and that she should have said something so we could have been given an opportunity to see if my friend was comfortable with a male ... she wasn't. This time I went in with my husband and called ahead to request a male, anyone but Thomas, and a female. I had Thomas the last time and to say my massage was painful, it would be an understatement. So as I sat down soaking my feet, who do I see ... yup, Thomas. I know I should have stopped the massage when I saw him but I gave him the benefit and told him to massage lightly because it hurt the last time he gave me a foot massage. Well shame on me cuz I definitely regretted not just getting up and leaving. I really don't know if he didn't understand 'massage lightly' because whenever I pulled my foot back or flinch due to the pain ... he rubbed my foot, said sorry and then kept going until I flinched or pulled my foot back again. When I was asked by the manager at the door how it went, I told her that Thomas needs to listen to the client and when someone pulls their foot back and flinches in pain .. it means he's massaging too hard. Will I be returning after two strikes ... I highly doubt it. There too many massage businesses to keep returning to a place that has lost its luster. read more

I had a rough Thanksgiving weekend driving back from Texas and couldn't get the knots out of my back with stretching. Read the reviews and was very pleased with the strength of the massage. I had so many knots along my shoulder blade and really needed someone to rub it out. I admit it was a little painful at times, but I needed that level of strength. Slept like a baby thanks to the massage. Its definitely not a fancy place. It's a place for a really good strong massage for those who need it. Paid $47 for a one hour massage ($35 plus $12 for tip) at 730PM on a Wednesday night. They're open till 10PM. read more

Great place! Best massage of my life! I requested a strong one and it was amazing especially when she did work on my legs.

I like going to this place because they usually can book me right away, they are always kind, affordable, and give excellent massages. I usually request females for a 60 minute massage, and feel super relaxed when they are done. I used to try and go every other week, but since I no longer live in Long Island, I go when I'm visiting the area. I invited my sister a few months ago and she loved it as well. read more

I star because you have to put something!!!! After reading the reviews it all made sense!! The Receptionist is a major problem at this location she has a very disgusting attitude and is insulting to People of color.Let me start by saying that we made an appointment for three people at 3 We were in the area and arrived a bit early so we decided to go in and see if anyone was available at an earlier time she said that there wasn't which is fine since our appointment Was at 3.She was talking to us like we were children to set up her eyebrows speaking to us in a way like she was scolding us we said we would wait she let us know or told us rather that we could not Wait in the waiting area that it's only a 10 minute limit!! Again no sign no nothing just her rules and her discussing attitude they didn't even take our temperature just so you all know so not sure why we were unable to sit in the waiting area.Going back for a minute we have been to this location several times and the truth is it is a good price and it seems like a good deal but every time we go it is a major issue and it starts with her. A few minutes before 3 o'clock we witness her calling someone on the phone confirming that they were going to be there within the next few minutes for your 3 o'clock appointment comes walking and a Caucasian couple home she greeted with a smile and a wonderful warm welcome she immediately I had two ladies come to the front and take them so they can start their massage but here is the kicker we were sitting there and she was still making us wait and then we said something about them having the same appointment as us and I'm being seen first she Lied and said it's because they have a request for a certain person which did not make any sense because it doesn't matter if you booked someone or requested for someone the fact of the matter is is that we were already waiting there 45 minutes.We are also not blind the ladies have no clue who is these people were and they will just put a head of us because I guess they seem like they would be better people.Moving on the massage was absolutely horrendous for both my sister and I we could not wait for it to be over with we did 90 minutes which 60 Minutes was supposed to be full body and then the 34 foot massage massage.Usually the foot massage is On the reclining chair where they are sitting and they get your calves as well as your foot that did not happen they kept you laying down in the same bed table that your massage was taken place so you did not get to fall experience of the foot massage. read more

Typical no frills massage parlor. Staff was friendly as able to accommodate my boyfriend and I with a last minute reservation. They are located in a shopping plaza, so no issues finding parking. We arrived on time and waited less than 5 minutes. $35 for a 1 hr massage, if you use a CC they charge you a small fee and tip is cash only. Overall good prices. Great massage but they are pretty rough, ask for the pressure to be adjusted or tell the masseuse before you begin, I was sore (borderline in pain) for 2 days after! read more

This place is ridiculous. I wish I could leave a 0 star review. They have the nerve to post a sign by their desk complaining about the tips they receive. Tips are optional and by choice of the consumer for exceptional service. Customers are not responsible to pay your employees while you take all the profits for yourself. I pride myself on doing the right thing on waiters, barbers, nail salon, etc. I usually lookup via internet what is the recommended tip for the type of business. For a massage it recommended 15 to 20 percent. The bill was $70 each for my wife and I so I gave them $30 tip $15 each, which is more than 20 percent. The girl behind the counter had the nerves to tell me it's a minimum of $20 each, for the service. I was shocked. Never been so insulted. The only thing I regretted not doing is taking my tip and leaving since I never plan to ever return. I still gave them their $30 tip and told them it's not right to hustle people out of there hard earn money. I left there very angry. The massage wasn't even all that great. I've definitely had better. I will never return. Management needs to look into this. read more

DISAPPOINTED Do not go!!! If I could negative stars with disappointed faces, I would!!! I made an appointment for an hour massage. I told the lady "soft"! She started with a blanket over my back and stretched me out for like 20 minutes. Super weird. Then took off the blanket and finally got to my massage. Knuckles and elbows INTO my back doesn't classify as "SOFT" Multiple times I had to stop and tell her it was too rough. Then she started I. My shoulder blades and her arm and my spine! Her fingers gnawing into my spine. Not sure what she was digging for. But it was painful. I woke up the next day in excruciating pain! I would not recommend this place. Their prices are cheap! But I would pay the extra dollar and go somewhere else that you would enjoy and actually be relaxed! read more

Got the 60 minute full body massage and not even 24 hours later my back feels like it's bruised and sore all over. I had a guy do my massage and he was very very rough the entire time, to the point where i was squirming and never felt truly relaxed (the whole point of getting a massage!). Not only that but about 4 hours after I got the massage I had a splitting headache that would not go away and I think it's because of the rough neck massage the man gave me. Unfortunately I don't think I will be back. read more

Have been going for years. Prefer paying with cash to avoid surcharge but not a deal breaker. Masseuse adjusted to my needs and I will recommend to friends read more

We've gone here for years both foot and full body. Great massage for the price. We love supporting small businesses. I'm amazed how many people here are complaining that they couldn't leave less than a 20% tip. Under any circumstances that would be a cheap tip. During a pandemic that seems unconscionable. read more

I work 8 hrs on my feet and a good full body massage is essential to me. We are having deep tissue massages in New Garden Spa every week. Uncle Berry and David are the best! And prices -- you cannot find better around. The hostess checks your temperature, sanitizes your hands and shoes. It's a clean and relaxing spa. Recommend! read more

So me and my boyfriend have been to this place twice and the massages are great here. We get the full body plus the feet. The prices are great and the staff are nice read more

I haven't been here in a few years and came back today to get a massage. I had a really great experience and the lady who did my massage was awesome. The only thing I didn't like is that as I was leaving, I noticed the spa had put a note up stating that a $20 tip for a 60 minute massage (that costs $45) was insufficient. I disagree and posting a note like this rather odd and inappropriate. We're paying for a massage and a tip is what the customer feels appropriate based on the service. Customers are not responsible for paying an increased wage... That is the Spa's responsibility. Please pay your employees a fair wage for the service they provide. Stop putting that on your customers. read more

Good place to get your body worked on went twice it was nice enough for me to wanna go back. first time I got a hr massage for 35$ cool gave him a tip and went about my day Second time I got a hr body massage and 30 min foot massage but I felt like it was him jus playing with my feet so i was gonna give him 12$ tip I don't like that she told me the minimum tip I could give was $15 there's no sign that says what I have to pay and also tipping is a choice it's all in how great your service was. And I should not have to compensate extra because you pay your workers so low. Anyways I would go back just keep in mind that they will shake you down after for more money they should've jus put it in the price upfront if it's something we have to pay anyways read more

I got a 15 min back rub and 45 minute foot massage. They were SUPER safe and followed all COVID-19 guidelines: took our temperatures and provided hand sanitizer before sitting down. All employees wore masks and customers were asked to as well. Reclining seats were comfortable and the atmosphere was very calming with dim lights and peaceful music. 10/10 would recommend! read more