I showed up at this UPS store around 6:20 PM to return a few Amazon packages. Online it clearly…read moresays the store closes at 6:30, but when I got there, I was told I'd have to come back another time because the register was already shut down. Two other customers were also turned away at the same time. I needed to buy a box for one of the returns and was told I couldn't even pay in cash but apparently the register was completely closed before the actual closing time. If the store stops processing transactions before 6:30, that should be made clear somewhere, either on the door or online. It's a huge inconvenience to rush over after work thinking you have time, only to be turned away early. Definitely disappointing and not the level of service I expect from UPS.

I had a terrifying experience at this UPS Store on Boston Street on Saturday, August 23rd around…read more2:50 PM, and I feel other customers should know. I was 30 weeks pregnant and came in to do a few Amazon returns while my husband and toddler waited in the car. I politely asked to use the gray cart to bring in my packages. One female employee said yes, but almost immediately both female employees started sharply questioning me: "How many boxes do you have?" "Is it a lot?" and repeating that the store closes at 3 PM and I should come back tomorrow, even though it wasn't 3 PM yet. To move things along, I asked if I could start scanning the QR codes while my husband loaded the cart. One of the employees responded rudely that whatever wasn't done by 3 PM wouldn't be scanned and I'd just have to come back. A male employee who seemed new tried to help and started scanning my first return, but when a second code didn't go through, the two female employees just stood back watching him struggle, clearly unwilling to help. Feeling frustrated but still trying to be polite, I rolled my items back toward the door and said sarcastically, "Thank you so, so, so much for all your help -- you've been extremely helpful, enjoy your weekend." One of the female employees(Lexi) then said, "F-her, I'm not helping her, she's being rude." When I turned and asked what she said, things escalated. They raised their voices, said they didn't care if I was pregnant, and one of them shouted: "I don't care if you are pregnant, I will smack the [expletive] out of you." My husband came in, worried for my safety, and told me to go to the car. As I was leaving, I saw one of the female employees come out from behind the counter and start throwing our packages. Another customer in the store was so disturbed that she yelled at the employees about their behavior and later gave me her contact information to support a complaint. This incident caused me so much stress that my OB has referred me to a cardiologist. I filed a complaint with UPS Corporate (Case No. C-0319717605), but because this location is privately owned, I was told by corporate there is basically nothing they can do. I was also told the store refused to provide the video footage corporate requested, and that they communicated to the owner to reach out to me, which she has not! As someone who lives in this neighborhood and shops in this plaza often, I now feel unsafe using this location and hope no one else has to go through what I did.

Very thorough don't take all day so much better than going down to DMV recommend them highlyread more

So helpful, fast and courteous. Highly recommend!! I'd much rather go here than the MVA any day.read more

Excellent service! Very responsive, polite and professional. We needed quick notary services and…read moreMary was terrific!!!!

Great notary! Needed to notarize some documents very fast…read more Mary was Quick, Responsive and Convenient.

The service here was great, never a line crowed nor busy, they do have a notary onsite as well.read more

Postman Plus employee: Katie L. is a godsend!! I needed notary service for a court document. Katie…read moreL. provided excellent customer service and is an asset to Postman Plus. I appreciate Postman Plus for employing a wonderful human being.

I paid a graduation topper to be mailed and mailed with care. It arrived to my customer it was…read moremailed bent. I spent a lot of time and money on the supplies for this topper its disappointing that this is how it was handled. I'm not sure it will fit on the cap.

I heard nothing but good things about this small spot via the Next Door app…read more The store is tucked away on the far left side of the shopping center between a hair salon and nail shop. Went inside and was greeted immediately by a female rep. I immediately can see what I was looking for, which was a small packing box for a wine tumbler. I really didn't look around, but would definitely utilize this little place of heaven to ship items or purchase packing items. Support your local small stores.