Love this place! The laser hair removal works extremely well. Super clean facility! Staff is…read moreabsolutely wonderful! Highly recommend.

They are great with customers and I like the treat ment at the Burlington location…read more The quality of their service is awesome and I love to come to this location because of how friendly the staff are there. Definitely be coming back to this location

I had Botox in my forehead and a Botox lip flip done with the NP, Kaitlin and am so happy with my…read moreentire experience! I was able to book a same day appointment and was seen right on time. The price is incredibly fair and they are a brilliant distinctions (now Alle) provider. They are following all COVID protocols to a T** Kaitlin was attentive in what I was looking to achieve, what I was nervous about and addressed everything and explained what she thought was best to achieve my goals. You can tell just by how she speaks that she is incredibly educated and experienced in what she does and also passionate about her clients. Added bonus, she was also just super nice and cool to talk to! The entire staff is trained by the well respected surgeon, Dr. Russo of Newton and you can tell he holds them to a high standard of excellent service. I know someone new injecting something into your face is scary but I would 11/10 recommend Kaitlin and Laser MD to anyone in the area.

Which I could give zero stars. Worst experience ever going…read moreto this place and now I have something on my body to always remind me of the terrible experience I had. My tattoo was ruined when I got laser hair removal here. When Rose went over my tattoo I told her it hurt a lot and she denied that she made a mistake and went over my tattoo. It burned soooo badly but Rose still acted as if nothing was wrong. Rose ended up calling me and leaving me a voicemail apologizing for going over my tattoo. But she never admitted to her mistake or said sorry to me in person. The next few weeks I continued to take pictures of my tattoo and sent them to the manager. My tattoo was ruined because the laser hair removal machine is not supposed to be used over tattoos. Management handled this incident terribly. They originally told me they would take care of the cost for fixing my tattoo. I saw a few tattoo artists and they said they won't tattoo over fresh burns. So I waited 2 years to finally get it fixed. I reached out to management again and they have been consistently ignoring me. To make my experience even worse, every time I had an appointment, I had a different person. This place is not organized at all and there was zero communication between each other. So each session they were using the exact same settings. So laser hair removal didn't even fucking work for me. All I got out of this place was a ruined tattoo. Do NOT go here for laser hair removal unless you want to waste a ton of money. I waited a long time to post this review- I wanted to write this as soon as the incident happened but I decided to give this company a chance to make things right with me. But they have been ignoring me for months now and refuse to pay me for the tattoo that I had to get fixed.

DO NOT APPLY FOR FINACING/CREDIT unless know how much your services will be and you are 100% sure…read moreyou're going for services. I called to inquire about receiving services at this location years ago. I was made to apply for financing through Fortiva before pricing for service was fully disclosed and then learned after I was approved that it the approval amount was not enough to cover the service I wanted to have done which I ultimately felt was overpriced at that time. I let the person I spoke to that I was not interested and would not be using the financing and to finalize the application. Well let me tell you, they did finalize the application, and Ideal Image collected the funds from the Fortiva apparently because I have been fighting for years to have this corrected to the point it is affecting my credit score with no luck.

Seriously the best service! The Burlington location has the kindest, gentlest, most empathetic…read morestaff. They genuinely care about making uncomfortable procedures as pleasant as possible. I highly recommend them!

Laurel is so sweet! I originally came in for electrolysis for my sideburns, but she took a look and…read morerecommended laser, and im SO glad I did it instead. It was quick, i was in and out in 15 minutes. Usually my sideburns grow back in 3 days after waxing, but it's been 2 weeks since my first laser session and NOTHING has grown back yet. Super effective!

Very nice place. Carol is friendly and super competent. If you book a 15 minute appointment and…read morethey only use 10 minutes. They only charge you for 10 minutes which is not my experience elsewhere.

I would not come here again. I came in to have my cheeks and marionette lines filled. She mixed up…read morethe syringes. It takes time for filler to set, but after a few weeks I noticed how much harder the filler in my marionette lines were compared to my cheeks. After reflecting on the procedure, I realized that she figured it out part way through and tried to hide it. She would not fill any more of my marionette lines and even went so far as to say that they would save the used syringe for a later treatment. This nurse was negligent.

From the owner: LaserAway is the nation's leader in aesthetic dermatology, offering customized procedures tailored…read moreto a patient's individual needs. LaserAway has over 120 locations across the country and specializes in a full suite of aesthetic treatments including laser hair removal, laser tattoo removal, laser skin rejuvenation, body contouring, skin tightening, injectables, and skin care products. As the nation's leader in Laser Hair Removal, we have over 15 years of experience and have performed over 3 million treatments to date, so rest assured you're in good hands! We only use state-of-the-art technology for our treatments, so you can expect truly unparalleled results. And the team behind the treatments? Second to none. Our clinics are supervised by board-certified dermatologists, and treatments are implemented by registered nurses, physician associates, and nurse practitioners who undergo one of the most comprehensive training programs in the business. Find your nearest LaserAway today.

Wow! First review and they've told me they've been there over two years…read more (red flag maybe? ) So I responded to one of their turkey neck rescue ads on Facebook. I was very curious about the procedure, which is non-invasive, and wanted to learn more about it. When I called the number after doing my due diligence to find out where the spa was located, I called. I talked to somebody who clearly sounded like they must be in a call center. Very nice very much a yes person but did answer the questions I had and I booked an appointment for a weekend appointment. Between the time I booked the appointment, which by the way has a $30 hold charge that you get back and put towards the service I got a confirmation email. I also got three more confirmation texts at various times before my appointment. One week out a few days out and even two hours out confirming that I still wanted to go through with it. I tried to call the location at one point to see if they had an earlier appointment in the day. The first time I called, nobody answered the phone. All day. And it wasn't when they were closed because it was the middle of the week. I finally texted back the phone number that had sent me the confirmation. She calls me. She says her name is Belle but again, sounds like a person that either is in sales or a call center when she talks to me. Ask me what I'm looking to do and I explained that I haven't been able to get through to the phone number. Which, is listed everywhere on all of their public information. She tells me that is the telephone number for the specialist in the spa and not really to talk to somebody on the phone. (to me this seems like a flag, but I let it go) She tells me there's no way I can change my appointment to an earlier time that day because they are fully booked. OK... Cut to the day of my visit. I walk into the office and it is completely silent. Two people upfront at the desk. What looks to be like a receptionist/office manager and maybe an aesthetician or nurse. Both of them super nice both of them super helpful. I was asked to fill out a bunch of forms which I did. They had me fill them out on an iPad because using a phone like I do was really hard to be able to fill out the form properly. I was then asked to wait in about 10 minutes later I was brought down to the treatment room with the woman who is the nurse. The nurse was incredibly nice and very knowledgeable. The space is very clean, not sterile, but warm and comforting feeling. However, I will say this, there was not one other person in the facility. On a Saturday. The busiest day of the week for someplace like an aesthetician or medical spa. There are no other treatment associates, and no clients. The entire time I was there until I was getting ready to leave. When there was one other woman who came in. (another red flag in my mind) I even asked my nurse as she was doing my treatment why it was so empty and she definitely brushed it off like it was no big deal, but I feel like maybe she was having the same concerns. I know they have a location in Sudbury as well. Their website shows six people on their photos as aestheticians or treatment associates. Yet, None of them were there. My treatment went fine, I'm not going to move forward with the package that they offer just is not for me. But it did go fine and I have minimal issues with it. I'm just really concerned that it looked like the place was closing. I even asked the front desk associate why there was one of those keyholders out front of the door (you know, one of those things that a real estate agent would put the key in so somebody showing the property could access the indoor space) And she told me it was always there. So, do they not give their key hold as actual keys and they just give them the code to do that? That as well was a little weird to me. It just totally felt like they were shutting down. I hope not though. Services were fine. The nurse was really nice, even the front desk associate was really nice, but I just didn't feel comfortable about the fact nobody else was having service is done. At all. To me, that's a little concerning. So I'll just move on.

They insist on collecting a reservation fee on their website where you schedule your appointment…read moreand then when I showed up, they weren't even open and I had to file a dispute to get my money back.

I love your spa and everyone of you! All good at what you do and all super kind and friendly. Thank…read moreyou. Debi was great!

Returned here for a 30 minutes massage, because Talita offered to massage the leftover tension and…read moreknots. She added hot stones, as well. This was an improvement from my first massage. For "What's Hot" and "What's Not", most of what my original review is the same. However.... What's Hot - Quality. I'll add that Talita's method and style of massage was an improvement from my original masseuse. To be fair, I'm picky about my massages, but Talita appears to be better than my original masseuse. If you do need a massage, I recommend Talita, especially because I haven't had massages from any other staff. - Customer service. This place has very good customer service and appears to be more attentive to their customers' needs and issues. Had the pressure of Talita's massage been a bit better, more focused, and more in tune with the knots and tension in my body, I would give this place a 4, maybe 5-star rating. Coming across a business, where management individually follow up with customers is not common and a business quality I very much appreciate. It shows a care and understanding that not many businesses have, which is why I wish I could give them a higher rating. What's Not - Quality. Unfortunately, I still had some tension and knots when I left the 30 minute massage. To be fair, Talita didn't give me a bad massage, but I've had better. I definitely appreciate it when a masseuse asks about my problem areas, and then use that feedback to focus during the massage. I've also had masseuses who spend a good amount of time in specific areas and tell me they can feel the tension and/or knots, either during or after the massage. Again, not bad, but I've had better massages. Final Answer - Not bad, but may not be my top choice to return for massages.

The best! Go nowhere else! I started both electrology and laser treatments with Ginny, who is…read morewonderful and personable, and now I see Sarah regularly! Sarah is great! She is kind, knowledgeable, and pleasant while demonstrating great skill! So grateful I found them! The office is clean and comfortable as well!

I've been coming here for several months now, having my eyebrows and upper lip treated by Sarah…read more Very professional and clean, and my eyebrows look fantastic! I feel a lot more confident thanks to Sarah! Would definitely recommend to my friends and family!