I've been going to ideal image for about a year now & I love their services but it is a bit pricey. But completely worth it!! I get my upper lip and underarms done & I have no hair in my underarms and 80% of my upper lip hair has been removed. I have sensitive skin & whenever I finish my consultation with Maria (the RN) she makes sure to put aloe over the areas and even gives me a little packet with aloe for when I'm on the go (which is a HUGE relief). She seriously knows her stuff and makes the whole process quick and easy. read more

DO NOT APPLY FOR FINACING/CREDIT unless know how much your services will be and you are 100% sure you're going for services. I called to inquire about receiving services at this location years ago. I was made to apply for financing through Fortiva before pricing for service was fully disclosed and then learned after I was approved that it the approval amount was not enough to cover the service I wanted to have done which I ultimately felt was overpriced at that time. I let the person I spoke to that I was not interested and would not be using the financing and to finalize the application. Well let me tell you, they did finalize the application, and Ideal Image collected the funds from the Fortiva apparently because I have been fighting for years to have this corrected to the point it is affecting my credit score with no luck. read more

Seriously the best service! The Burlington location has the kindest, gentlest, most empathetic staff. They genuinely care about making uncomfortable procedures as pleasant as possible. I highly recommend them! read more

1 Year ago I had several Ultherapy skin lifting appointments. I did not see nor feel there was any improvement. This was very disappointing, especially since I did not get a favorable return response from them. Obviously, I would not recommend them nor this choice of therapy. read more

I strongly recommend you do not go to Ideal Image. They must not be doing well. Don't care about their customers. I ordered a series and paid in full and I ran into a very large emergency pet bill for my dog and felt I should cancel since I didn't use one session of the series. They wouldnt refund my money since it was a week out from my first session. The women was rude and didn't care about my circumstances. Never had one session. Not a good way to treat a returning customer. Very disappointing that they would not understand my situation. I have to let people know because most companies would refund money if services were not performed. read more

I had a fabulous experience at the Burlington office. It began with Kim at the front desk and her warmth and professionalism is superb! Chanel did my hair removal and was absolutely wonderful. She made me feel instantly comfortable, and was so warm and friendly and professional. She was thorough and tireless during my service. An A++ experience. Thanks Kim & Chanel read more

Ideal Image Burlington is absolutely top-notch! They truly make you feel a part of their team. I cannot say enough good things about Kim, Monica, Alex and Krystal. They have taken such good care of me over the last 4 years. Highly recommend! read more

they will not honored lifetime guarantee membership. they increased they prices crazy high after I signed a contract agreeing that after I paid more than 6 thousand dollar, all my touch up will be 90% off for a lifetime. now they increased my touch up 4 and 5 time the prices which is crazy. you lost me as a customer and also my mom and friend. I used to like you but what you are doing is abbusive. read more

I was going to a deal image for Botox copy I stopped going because the last session that I had at the Burlington office scarred my face. I was also talked into yes talked into getting KYBELLA treatments. I was told I only need for and would see INSTANT results. Not only did it not work whatsoever it has actually made my neck worse and I cannot get rid of the way it looks. I definitely do not recommend the read more

Ideal Image Burlington - I wish I could say this is from weekend but it is not. And I do neck exercises every day. - Laser Hair Removal Near Me - Burlington, Massachusetts

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Do not do any of their services. This is a highly unethical company and has many complaints against them. I tried to cancel the services less than 24hrs due to work related issues and they said they will not do it. In fact the man named Craig said, "you are a grown adult that signed a contract and so it is what it is... read next time" He was extremely rude the minute I answered the phone with a tone in his voice that said, you are screwed and I will enjoy the process of watching it happen. read more

I had a great experience at Ideal. Monica and her staff are welcoming, attentive and very knowledgeable. I would highly recommend them for treatments. We will be back!!!! read more

In July I bought a Botox package based on price of units. I didn't need to use until September. I have called dozens of times and cannot get through to make an appointment. I am put on hold and no one ever picks up. Warning these people want to get your money and then are slow to actually come through to book an actual appointment. Save your time and money and go elsewhere. read more

Ideal Image Burlington - How long I was on hold for and still never got through to book. You want to buy they pick right up. - Laser Hair Removal Near Me - Burlington, Massachusetts

I honestly hate to leave a bad review (my first bad review ever). This is so long overdue but I wanted to leave it in hopes to help someone else. First of all, I want to say that the actual techs and front desk staff that I worked with were always very nice and professional. My issue comes with the bigger picture. Back in 2019 I booked an 18 month contract with Ideal Image for two areas of hair removal (which would take many sessions with 6-8 weeks in between sessions). I told them I may try to have a baby soon and they assured me when that happened I could let them know and we could pause for as long as I wanted and then restart when I was ready until I completed the full 18 months. Enter COVID in 2020. I had completed maybe 5 or 6 sessions (hair was not gone yet) at this point but once Covid came the offices were closed for a bit (which is fine!). Once they did start to open up I had my 2 visits cancelled (by them) the same day, so I wasn't really able to have any visits once covid came. I decided it would be a good time to pause my contract since we were getting ready to start trying for a baby. When I called, I was told that the structure of the plans was no longer on a monthly basis and that all contracts were now set to a visit limit of 10 sessions total (again, due to covid). I thought this was perfect since 10 visits should definitely cover my hair removal and I could spread it out as long as possible. Hurray (I thought) Then the time came when I was ready to go back for a session (I believe late 2021 now) I was told my 18 month contract had run out and I needed to pay $60 per session (since I bought the lifetime guarantee) going forward. I tried to explain to them what I had been told and they told me it was untrue. Unfortunately I never got anything in writing because I thought I could trust their words. I called their corporate offices and spoke to about 3 different people on separate occasions. Each time was told they would look into it and then received an email saying I was "not eligible for extension". I ended up getting pregnant and having a baby so I gave up. Ive been meaning to write this review for so long but am finally getting the time to type it out. I'm out $1,900 so I wanted to post this review to help others make an informed decision for themselves. Again, the staff at this location was always very nice to me. I just don't agree with the ethics of the corporation. read more

Overpriced, inexperienced technicians,rude front desk help. Once you pay in full impossible to get an appointment. Treatment of hair removal didn't work and no one cares. read more

Got both legs done with a lifetime guarantee. Once you complete the initial sessions it suddenly becomes impossible to get a touch up because they only book out a week at a time for that. And of course it becomes impossible to get an appointment. It took several tries to get an appointment. Then, if that wasn't bad enough, they tried to charge me in full for my touch up even though I told them I had the lifetime guarantee. I'm stuck with them for my legs but I went elsewhere for my underarms. I got them for half the price with a lifetime guarantee from my doctors office. Run away from these people. It's a rip off and they make it impossible for you to get touch ups once they can't fleece you anymore. read more

I had a wonderful experience at my first visit but am very disappointed with their service afterwards. I had booked a second appointment for filler and got a email days before canceling the appointment. I waited almost 3 months for this appointment and it was cancelled by email. Now they are not returning my phone calls. I have left 2 voice-mails and still have not got a call back. I spent 250 dollars to have a lifetime membership and now am being avoided. I would like to receive the services I booked and if not I want my $250 dollars back and will take my business elsewhere. Very disappointed read more

This company turned into scammers! They are fast to sell you a service they can not provide. They took $1300 from me, however, my last 2 appointments have been canceled, 2 days prior via email with no name or signature, So professional! I've contacted customer service and got the same rehearsed speech telling me how much they care about my concern and someone will be in touch within 48-72 hours. Few more calls and an email, 3 weeks have passed and I have yet to hear from anyone. I am already bracing myself for getting the same answer I see here, promising that someone will be reaching out within 48 hours. Getting through to them is impossible, I've been trying on different days during normal business hours and their phone goes to voicemail. This feels sketchy, what business is not available to pick up a call during normal business hours, sends ghost emails canceling appointments, and ignores their customer concerns. I feel helpless. I've done all I could on my end to resolve the issue. My next step will be contacting my credit card company to report these scammers and file a chargeback. read more

This is the worst place I have ever been. Customer service is horrific. You can't schedule appointments and when you ask questions they roll their eyes at you. I was charged for a Yearly membership that I will never use and asked for my money back from their corporate office. They refused to give me my money back ($250). So I am out $250. I was also sent a contract that I was supposed to fill out for a free treatment. Once I received the contract, I filled it out and I called the office to make sure it was all set and they said It was set. I got to my appointment today expecting a complimentary treatment as part of the contract and they told me my contract wasn't filled out so I couldn't get the free treatment. ($87). I told them i called To confirm everything was all set and they said it wasn't in the system. They once Again rolled Their eyes and told me I had to get in to my treatment as the schedule was too tight (I got out of my treatment and waited 15 minutes just out of curiosity and no one else came walking in the door). I walked out of my appointment today in tears thinking about all the money I have spent and wasted at this establishment. I read the reviews before I went and should have believed everyone. No one had anything good to say. Even the people doing my procedures have told me that they hear this on a daily basis and it's horrible. And they apologize. Btw, giving one star because that is the only way to post a review. If I had my choice, it would be zero stars. Period. read more

Let's start with the positive. The RN's know what they're doing. Corporate and the front desk however have no clue. My mom purchased a few units of Botox for me. It started with them sending me someone else's information from another state(this is corporate in FL) this is a medical facility, that should neverrrr happen. (Human error?) who knows... So I go ahead and make my appointment, again the RN was great. Go to my appointment, results lasted the typical amount of time (2 months). I call to make another appointment, I ask how many units are left. She says 50, ok great. Let's freeze this for head again. I get to my appointment, confirm with the RN. However the front desk has no idea what they're doing. I only had 10 left. So not only did they waste my time, they wasted the RNs time. Go to leave and the front desk stops me saying I need to pay the difference because I cancelled my 500 units. Whatttt is going on? They clearly can't keep their patients records together. Don't waste your time or money. read more

My very first time getting lip fillers, she only did the top and didn't do the bottom. 6wks later the lines came back , I had to go somewhere else because they had no openings. im not a nurse, but I think it should have lasted longer. i was told 6 mths! I have called multiple times and nobody will get back to me,. I will never go back there again or refer this company. oh and when I went to this other salon. I got both lips done with one syringe! read more

I don't even they deserve 1 star. I've been trying to get my $250 deposit back since 12/31/18. You are required to give a 50% deposit at the time of booking an appointment. They took the $250 that day but I ended up canceling my appointment. Now its 35 days later and still not refund. I've spoke with Christina, the manager, and she promised me a refund 24-48 hours...still nothing!!!!! BUYER BEWARE!! read more

I would never recommend coming to this location or even using ideal image to anyone in the future. The burlington location cancelled on me multiple times during my year long contract. I paid for multiple areas and I saw results at first and eagerly scheduled follow up sessions. However halfway through my contract they began cancelling my appointments and rescheduling me to go to other locations. At the time I was told that they would reschedule me and give me an extension if it ended up going past my original contract. Like an idiot, I believed them. The last time they canceled on me because the previous providers no longer worked in that location. They emailed me and promised that someone would call to reschedule within the next week or so, and they never did. So, I called them a and they brushed me off saying the contract had expired and that there was nothing they could do without the regional manager who was away at vacation at the time. I called corporate and ended up talking to SEVERAL different employees during the following weeks. (Over a month in total) The general consensus was that I would be granted the extension and given 2 of the sessions I had missed because they had cancelled on me. No one ever reached out to me, I was the one calling every other day/ every few days asking for updates. It wasn't until today that one of the reps managed to get in contact with the useless branch manager, only to say that I was denied. I asked her why and referenced all of the other people involved who said I would get two additional sessions, only to learn that the area manager decided that my contract wasn't worth extending, despite never speaking to me, seeing the hair that still hasn't been fully treated, or considering the fact that they canceled on me right before my contract ended and refuse to make up the sessions they cancelled on me. Save yourself the headache, heartache, and financial burden and go elsewhere. They don't care about you, your results, or anything else besides the money that they'll line their pockets with. read more

This company has the worst customer service and service results I have ever experienced. I went to get a bikini service and they rescheduled me 3 times and cancelled me once when I had a confirmation email for my appointment yet they still didn't take me. After "finishing" all my treatments I still had 60% of the hair I started with and their solution was to keep coming in to spend MORE money to experience more bad customer service. You're better off going to another company for better results, cheaper and WAY better customer service. read more

I signed up for a membership last year and was happy with my services however, I did not want to renew for a second year so I called (before the 45 day deadline) to cancel the auto-renewal. I was charged despite cancelling in January of 2021. I've called the Burlington location several times since January as well as the corporate number and they continue to tell me to call back and "they are looking into it." I am BEYOND frustrated - they are extremely unorganized and continue to blame the last person for not "filing correctly." It has been over FOUR months. I would not recommend this business. read more

Don't get the yearly membership. What a scam. The only appt I was ever able to get with them was the one I made on my virtual consult when I got scammed into the yearly membership. After that, the only appts available would be two months after I called and at awful hours like 7:30pm. So I paid almost $400 for discounted prices and had to go somewhere else anyway. When I called a week before my renewal was to take place to tell them not to charge my card and dont renew my membership the lady told me "all set". I knew it was too easy after dealing with them for a year. They tried to charge my card today for the renewal! So the lady just bs'd me to get me off the phone. Thankfully they have a card number that is no longer valid. Wow. Don't do it read more

The customer service was good but it's a rip off. I still have a lot of hair left after doing all 9 of my laser sessions. They are also very painful especially if you don't have a high pain tolerance. I don't recommend wasting your money and if I could get at least half a refund, I would. read more

This was by far the worst $2,500 I've ever spent in my entire life. This company is a complete scam and should be shut down immediately ! They lied to me, told me that I was a good candidate for laser hair removal on my face. They were so quick to sign me up and take my money. The laser hair removal treatments did not work on my face, if anything it made my facial hair worse towards the end of my treatments. The laser light created more hair on my face and I ended up with way more hair than before !! I contacted their corporate office to try to get a refund or at least half my money back since the treatments made my situation worse. The manager was extremely rude and refused to give me any money back. They wouldn't even give me back the $250 life time membership fee because it's been over a month and you're supposed to cancel within the first month of signing up for the treatments...HOW was I supposed to know within a month that their laser was going to make my facial hair worse? This company is very unethical, they just want your money..they do not care about their clients. I will be contacting the Better Business Bureau, and taking legal action. I'm posting this review to warn people not to do business with Ideal Image, take your money elsewhere ! read more

Come here if you want to waste money they are so eager to call you to get you in but will cancel appointments on you and NO ONE ever answers the phone. I feel bad because the RNs are great it is the corporation as a whole. First review for me ever read more

The service was amazing. The woman who did the procedure was friendly, and great and knew what she was doing. And the place is beautiful and clean... And that's where the good ends. Long story short: lots of smoke and mirrors with their deals. But feel free to read further for details. I went with the intentions of just a FREE consultation. That you just HAVE to go there to get. They won't tell you how much procedures actually are until you sign on the dotted line. I have a skin condition called Hidradenitis Supportiva, which is aggravated by shaving, and laser hair removal is suggested as one of the best things to do for it. The sales woman, I will admit did a GREAT job at using smoke and mirrors and "you'll love this, you'll feel so great about yourself" BS to get me to the point of signing up for financing at 29% interest. That night they MAGICALLY had an opening for a session for laser hair removal. The whole time getting the procedure done, I was regretting signing that contract. Finally realizing what a mistake I made, I called the NEXT DAY to cancel the financing, pretty sure there's a right of rescission that could have helped me out at that point(just found out about this now). The sales woman stated I signed and that was it. Pretty much there was nothing she could do. Fast forward to today. I actually got my laser hair removal covered by insurance through a different place. I called to see what I could do with Ideal Image, and NOW the sales woman could do something. She sent over a refund agreement, but I still owe for that one session I got (that was so conveniently open that night).. Which totalled 723. She told me I have to sign the paper and have it back within 48 hours, which I did. And I've been calling ever since to see if she got it, so I don't get swindled into that "oh it's been 48 hours, deal's off". Everytime I call, she's out, or just left, but today, finally someone asked her, (I guess she was too busy to speak to me), and she got it. I just hate how someone's condition can be turned into a money making scheme, and them not care about it. read more

Usually I am willing to spend a little more money for a job well done, so when I read reviews about the high prices, it didn't stop me from taking my girlfriend here for a consultation. Unfortunately, I didn't have a great feeling about this place. The manager and the girls that take your information in the offices before the actual consultation need to work on presenting themselves as less catty and more professional. We felt as if they were gossiping and speaking poorly of us. We decided to go elsewhere and find a company that treats potential customers in a better manner. I'm glad I trusted my gut feeling after reading a similar review on here. read more

They have pretty much stolen my money at this point. I purchased units of botox as well as BBL appointments. I have tried several times booking both of these services so that I could use what I have paid for. They keep cancelling my appointments (sometimes without my knowledge). I have been on the books with the since July 21 and have had 18 (!!!!) appointments cancelled because of lack of providers. I have tried calling to get a refund on the services I've paid for, and keep being told that I'll get a call back. I have called every day for 2 weeks and still haven't gotten a call back. I went here for years for BBL and botox and the service was good, at this point though I've been cancelled on too many times. They have stolen about $600 in services from me. The worste part is I tried to use them and there is nothing open on the books for month. At this point it's fraud. read more

They closed the store the day I had my appointment and didn't call to tell me so drove all the way out there. Took a month to finally get someone to call me back and their next available appointment is 6 months from now. If I wasn't locked in a contract I would go somewhere else. The other locations are just the same. Don't waste your money. read more

I understand we are still living in a pandemic world but this company was so fast to take my $2000 Towards treatments yet can't answer phones when I called to make appointments i've tried and tried for over two weeks to get through left voicemails I contacted through their Facebook messenger ... they finally answer phones when I fill out a form to request more informations out services (thinking I was inquiring about purchasing more services they immediately called me back .......) .. finally someone scheduled my appointment. I just called today to confirm my appointment tomorrow because I haven't heard anything.. Come to find out they canceled it without telling me. I now have to drive over 30 minutes to a different location so they can fit me in within a timely manner. I can't believe I got sucked into this. I am so angry with this company I will never purchase another thing from them. If I could go back and get my money back 100% I would. This is absolutely ridiculous this company should be ashamed of themselves for how they are running this buisness. DONT BUY SERVICES FROM THEM UNLESS YOU WANT TO MAKE BOOKING AN APPOINTMENT A FULL TIME JOB.... read more

I went to ideal image back in August for a procedure and was pretty happy with my results. I called in November to go back for touch ups and the women that I had gone to was no longer there. After much thinking I decided to go with the other RN Michelle. My appointment was for Monday at 4. They called Friday and left an appointment to confirm and then called Sunday and spoke with me to confirm my appointment. Monday at 11:30am I got a call that my appointment had to be canceled because Michelle had left. I'm not sure how on Sunday afternoon Michelle was working and my appointment was confirmed and less then 24 hours later she is gone and I am left with no appointment. When I thought about rescheduling they didn't even know when a nurse would be in or an exact time so I decided to skip out on the procedure with them. The front desk is nice I'm just a little disappointed my appointment was canceled 5 hours before. Also strange that two techs have left within 3 months- Don't let this stir you away from going there- just make sure they have their scheduling down before you go in! read more

Please don't believe the positive reviews here for this bad company. I even doubt some good reviews are NOT real customers' reviews. Ideal image Burlington is a very bad bad company. They are dishonest and have no expected treatment results. I want to give zero score but had to chose one star. Ideal image Burlington MA already charged me $3000 + for Botox, fillers and BBL. For BBL treatment ----I bought plans together, which is a bad decision. I had about 35 units Botox injections at Ideal image Burlington and Botox effects faded fast. It has been only 2 months and wrinkles came back. I also tried one BBL at Ideal Image Burlington. One day I went to Ideal image to have BBL. The whole process was extremely uncomfortable. The staff treated me like I was a animal. I was not a human being. The staff doesn't respect what I feel -- I feel huge pain and the lights are so strong and uncomfortable. I never completed one treatment of BBL due to huge pain---actually I only did 1/3 of treatment and unable to take the pain. But Ideal image ignores this fact and forged the charting. The nurse practitioner at Ideal image charted that she finished the whole BBL treatment and charged one whole treatment. The boss at Ideal image Burlington called me and insisted that I completed the whole treatment. I told her this is not true. I am fighting to get my money refunded. read more

This place seemed good for injections and hair removal until I stepped foot inside, I just moved from LA and noticed this was down the street from my new job, so I stopped in on my lunch break...Some curly haired brunette at the front desk was extremely unprofessional and I felt major judgement on me for not "having a consult" HOW am I supposed to know you need a consult? Walk ins should be welcomed! I was so happy to try this place as too for the radio reviews and convenience factor from my job... The other girls also seemed extremely catty and made me feel like I was bothering their down time because I didnt call ahead for a "consult" Im glad I left and found a better spa near by and I can tell that other reviewers felt the same after reading these yelp stories! read more

I received a call from Kelly Martinez after I had filled out a form on the site to get a consultation for cool spa therapy. She recommended that I pay for the service up front so i could hold my place in line and that I should expect to hear back in the next few weeks with an appointment. It's been 6+ months and I never heard from anyone. I emailed Kelly back multiple times and she let me know she could not refund me my 100$. Thank god I did not pay for the whole service up front like she suggested. Essentially she told me tough luck on my 100$ or I could apply it towards the procedure I originally asked for... after 6 months of no response. Save your time and money! Don't go to these crooks and if you get Kelly do not give her your money! You're better off at any of the other companies in the boston area. read more

They sold me a package back in July. The consultant told I will be called for an appointment within the week and start right away. Nobody called so I called for an appointment and 30 minutes before the appointment they called to cancel because of the policy in the MA. due to COVID. You will think the consultant will be well informed of the State policy before selling the package. So I asked to cancel the package if I can get serviced right away and they refused. I have called and emailed several time and no one has and answer for me but still charging my credit card. I called the Burlington location and the manager was so rude. Telling me she 'can not deal with me and I should resolve it with the consultant'. All they care about is $$$ not service!!! How can you sell service that you can not provide and still charge the customer!!! read more

Terrible! I spent $2,500 on cool sculpture and my stomach looks deformed. Since day one I have had trouble getting people to answer phone or call me back to make an appointment. Once I finally got an appointment, I left work early went all the way there and they sent me away because they didn't have enough staff to treat me and didn't even call me to tell me. There was about 6 other people in the waiting room that this was also done too. Everyone was so upset and complaining about the company. We all felt like we were taken advantage of. Finally after getting my treatments I didn't like the results. I was promised comp treatments to fix the issue unroll I was happy. Since I w tried to get in and nobody will call me back. The manager who promised me this no longer works for ideal image. I've been hung up on, left on hold disconnected. I keep calling back and asking to speak to a supervisor but nobody will call me back. I just want them to fix my stomach like I was promised or I want my money back. This place should be shut down. I feel like they robbed me. Terrible, terrible place and customer service. Please don't go here. read more

Awful!!! Was informed that my daughter only has 2 more visit and will then have to pay the copay as she will need additional treatments in order to get the results that we had paid thousands of dollars for!!!!I My advice would be don't be fool by their discounted price gimmick. read more