Since this is my first review, I wanted everyone to have insight into how this company operates.
July 1, 2025: I searched online for a place where I could get my dental work done quickly, and I found New Hope Dentist through Open Care. They let me in the following day, which is difficult to find in most places, even the one I've been going to for more than ten years.
When I visited on July 2, 2025, they told me I needed a crown. I spent $937 out of cash after insurance for my last molar, and the procedure was quite unpleasant since they kept choking me. They also stated I could need a night guard, which I was okay with, so I paid $202 after insurance as well. They then take a picture, scan my teeth, and do an X-ray. According to the dentist, all of those scans may be used for making a night guard. The follow-up is scheduled for July 28, 2025, when I will pick up my night guard and have the permanent crown placed on.
On July 28, 2025, I went to get my crown put on, and the dentist made a hygienist x-ray and possibly a scan as well, but you can see a ton of pictures of my teeth. She then told me that I needed another crown, fillings, and a deep cleaning. I've never heard of deep cleaning, especially since I've been getting cleanings twice a year and brush and floss my teeth every day. I know I probably need a cleaning because the dentist didn't do a good job cleaning my teeth when I had veneers in June. The man then gave me a list of the things I needed to get it done, totaling almost $3k or maybe more since he didn't provide me a copy. I was shocked to see how much money it was. When I questioned him if my insurance covered it at all, he replied that it did, but that you would have to pay full price for the crown because your insurance only covered the last one. I don't remember if he asked me to sign, but every dentist office I visited, both for adults and kids, would print a copy for me to view. However, this one didn't, and I didn't receive any receipts for the crown and night guard I paid for on July 2. I unintentionally scheduled an appointment with them to put another crown on August 6 and August 13 after they showed me what I needed to do. Additionally, even though I called them on July 27, 2025, to confirm the appointment and pick up the night guard, they still failed to provide it to me.
On August 1, 2025 (I don't remember the exact date), I arrived in the hopes of picking up my night guard, which I believed was ready because it had been a month. After they had me sitting for a while, the staff called for me to go back inside. The night guard was due to be available on July 28th, so I was confused and wondered why I had to do another scan especially it's only upper part, if they would wait for me to put my permanent crown on first but it has nothing to do with it since it's lower part. They indicated they hadn't placed the order yet; I wasn't sure why. They then scan once more time at my teeth, ordered it, and told me that I will be contacted when it arrived on August 8, 2025.
On August 5, 2025, I called and spoke with the same person to cancel all of my appointments because I recently learned that my ex had taken me off of his insurance. When I call, he told me immediately that my insurance has been terminated since July 6, 2025, which I was unaware of when my ex-partner canceled my policy. I talked to my ex because I wanted to ask why the insurance wouldn't cover much at all of those lists that this place quoted me, and he replied that I didn't have insurance and that if I did, it should cover half of it for procedures like that. If that is the case, why did that man (the front desk) not speak with me and explain things to me on July 28, 2025? He should have checked with my insurance before providing me with a quote, but instead he told me that my insurance did not cover the second crown or deep cleaning. Over $3k, he shows me the plan. It's odd because when I phoned him today, he told me that they had a payment plan and that you have to finish it as soon as possible. No, I replied. If I didn't have insurance, I could pay the whole amount and wouldn't require that payment plan.
August 8, 2025, I never receive a call from anyone for me to pick up my night guard.
I made many attempts to call them on August 15, 2025, to inquire about the status of my night guard, but they were closed.
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