My wife found New Image Landscaping through Yelp and we made an appointment with them. As scheduled, Bryce showed up and did an initial walkthrough of our frontyard and backyard with us. We discussed what we wanted and he also gave us some helpful opinions on what would look good on our property. We also discussed an appropriate budget for the work that we wanted - straight to the point, very professional, no beating around the bush! Later on, Bryce sent us a detailed quote of the artificial grass that we wanted to put in and the drought tolerant plants that we wanted in the backyard and frontyard. Once we agreed on the scope of work, we signed the contract and scheduled with Bryce when they would start the work. On the first day of work, they sent like 6-8 guys to demo the backyard! They were very punctual and worked really hard! By day 3, they were about 90% done with our project! Throughout the entire process, Bryce did an excellent job with keeping us informed of the progress via text. He was very responsive and answered any questions that we had in a timely fashion. He was also super knowledgeable about plants! At the end of the project, we did a final walkthrough of the frontyard and backyard, and the artificial grass, drought tolerant plants, and pea gravel looked perfect! We also had some drip irrigation installed that worked perfectly! All in all, working with Bryce and his team was a 10/10 experience, would hire them again for any future landscaping projects! read more

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We couldn't be happier with our new front landscaping and concrete steps! The transformation is absolutely stunning. From start to finish, John--the owner--brought incredible ideas to the table and helped us reimagine our space in ways we hadn't even considered. His attention to detail, creativity, and professionalism truly set him apart. The new concrete steps are beautifully designed and perfectly complement the fresh landscaping. Our home now has amazing curb appeal, and we've received so many compliments from neighbors. Highly recommend New Image Landscape for anyone looking for high-quality work and expert design advice. read more

John was punctual and kept communication open. His team did a quick and amazing job in setting up some privacy hedges in my property. We will definitely use New Image again, John has a great eye for design and is very professional. Very happy with the results!! read more

I used New Image Landscaping, John and his team are artists!! I had irrigation issues, the team came, analyzed the issue, found the and solved it in a record time. Impressive!! Don't look elsewhere, call them. I highly recommend them read more

John and his entire crew at new image landscaping did an amazing job. They were fast, efficient, responsive and extremely professional. Couldn't have asked for a better experience and outcome. The crew was so organized and clean. Everyday they left, the job site was spotless and cleaned up. John is incredibly knowledgeable and has a great vision that we are in love with. Thank you New Image for exceeding our expectations. read more

New Image Landscaping - Before and after. Pictures do no justice! - Landscaping Near Me - Altadena, California

Wow!!!!!! These guys are sweethearts and TOTAL PROS!!!! I trimmed my trees and re-did my entire front yard with colorful, drought tolerant native plants! I sent them inspirational photos and a budget...and it's like they read my mind! They installed a drip-system and lights too! My neighbors love it!!!! Can't wait until it all grows in!!! read more

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Thank you New Image Landscaping!! Thank you John & team ! We are ecstatic how are backyard turned out. John and his team made this whole process so easy and simple. They were on time, easy to communicate with, and know what they are doing. It is a great feeling to know the process was smooth , and not a headache. This project was smooth sailing from start to finish. They are the best landscaping company ! They were very spot on in productivity and thoroughness. John and his team at New Image helped us attain our end goal , but not only that, they surpassed all expectations we had. Do not hesitate to choose them. You will not be disappointed. We have already started creating core memories in our "new" backyard , and cannot wait to continue building special moments with our special people. Thank you again. read more

New Image Landscaping - Hang out / fire pit area - Landscaping Near Me - Altadena, California

Had New Image come out and clean up the overgrown yard at one of my properties. Did an awesome job very quickly! Hauled it all away, with excellent communication from John at all steps! read more

New Image Landscaping - Landscaping Near Me - Altadena, California

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Very friendly throughout the company. John was amazing during the estimate, very informative and took our requests and gave us great choices. The office staff was very helpful. We had a last minute change we wanted and the gardener kindly asked we notify the office meanwhile they sent in a picture for reference. Claudia called us back and had the order processed within a week. Very satisfied read more

So, I decided to give this company another shot. The first time around, nobody bothered showing up to my scheduled appointment. Welp, same thing happened again. I called them the same day to find out what happened, but nobody - I mean nobody - answered or bothered to call back. I guess the ENTIRE office took the day off. I get a voice mail the next day with an apology and an explanation that the error was due to a "new estimator." That seems to be the default excuse as that was the same reason they used on me the first time around. Sorry, but never again. Fool me once, shame on you. Fool me twice, shame on me. read more

Owner doesn't communicate well. I waited around the house to have my dead hedge replaced and removed. I was told they would be at my place before noon, at 12:30 I texted him to ask what's the new ETA. He replied before 4:00 pm. I felt that he wasted my morning waiting. It would be nice customer service to let the customers know in advance when they are running behind schedule. Owner does discount for lost time. I would use them again. read more

New Image Landscaping - Before - Landscaping Near Me - Altadena, California

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New Image handles our trees, gardening and flower rotation and I can say it's been the easiest decision to stick with them for all our gardening needs. John and his team keep my lawn immaculate! read more

New Image Landscaping - palm trees in front of a house - Landscaping Near Me - Altadena, California

Three-month warranty, dishonest employees, and greedy business owner. - I spent $40K+ with John. New irrigation. 185 hedges. 3 Magnolia all dead, 8 citrus tree, one dead. Artificial turf, 6 sagging areas. Good job John. - The Magnolia died, John would charge me a fee to take the dead trees out, Or buy new trees at a "discounted" price. why? Because I didn't pay for $300 to have them maintaining the yard. But new image did all the irrigation. - The irrigation. Their team broke too many pipes, I believe, and they are tired of fixing them, and replace them all with tubing. They left with leaking sprinkler valve which I found months later. I still have problems getting the tubing system working perfectly. And that's how those Magnolia have died. From John's perspective, they are died, because they weren't supervising them. But if you could get the irrigation done correctly, tested it, no tree would die. Why would I pay someone $3,600 a year to supervise their own work? - There are 6 big sagging areas on the artificial turf. They didn't follow the industry standard, to use class 2 road base, they use cheap dirt They also glue the turf on the ground, and it looks very unnatural. They offer a three-month labor warranty, beyond three months, you are on your own sweetheart. From all the other companies I've heard of so far, they offer anywhere between 1 - 3 years labor warranty, mostly 3 years, and a 10 - 15 years' warranty on material. - At the time I paid John, he said he would do a pressure clean on my house; after the money is paid, I never saw John again. To all of you: John understands how to nibble very well, and he knows how to sell. If you want to be bite, call them now! Don't let some of the good reviews fool you, please. I was fooled by that. To John, I hope you'd change the way you take care of your customers. I could have referred ten more customers, but you got none of them, simply because you want to make a couple of hundred dollars more out of me, and you want to move on and make money from your new customers. Don't be that greedy, and make your warranty reasonable. -------------------------------------------------------------------------------- To respond to your lies: There's one thing I don't tolerate in my life, liars. 1. All you want is to ask me to delete my review. NO, I will not delete my review. You did fix the sagging area 8 days ago, Thank you! But not in two years, not after three magnolia has die, not after all the hassle and followups. You should have fixed it a lot sooner, it's your responsibility. 2. Conflict of interest? Why don't you sue me? Can you provide any screenshot I asked for anything? What are you talking about? Why would I ask for your documents? Where is this even coming from? Do I spy you on how you plant trees? Do I spy you on your sand recipes? 3. I just took some pictures, and please ask yourself, was my house power washed 8 days ago. These marks, were the marks when you removed all the trees from the backyard, and planted 185 new hedges. read more

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I wish I had the amazing experience but mine was a disaster. The sprinkler system is not specific by area. Sprinklers in two areas water both shaded areas and sunny areas. Shady areas are always muddy if sunny area watered properly. Sunny areas die if water turned down for shady areas. Additional problems: sprinklers over water in some areas due to improper spacing, main lines run through vegetable garden instead of under grass. Grass recommended was Bermuda. John knew I had dogs. Two problems with Bermuda grass. Dog urination causes brown spots and Bermuda grass does not grow in the shade. I originally ordered St. Augustine. I previously had St. Augustine grass and it grew in shade and was not stained by dog urine. Additionally, the grass seems to be contaminated with an unknown weed. Problems on the job began the first day. 1. They did not show up and rescheduled for the following day. 2. The job was supposed to take 2 - 3 weeks it took 3 months. 3. The walkway in front yard was not installed correctly, due to mismanagement. The walkway had to be removed and redone. John only agreed to do it after I found a similar walkway done the correct way. The lava rocks that lined the walkway were damaged and never replaced. 4. They cut the tap root on my 25-year-old fig tree and killed it. I asked them to remove it and they did not. I had to pay another company to remove it. 5. The gate opening on fence was installed backwards and had to be reinstalled. 6. Agreed to hook up fountain and did not until I requested many times. 7. I was told I needed a new timing device. My old device had nine positions and ten were needed. When they hooked up the stations, they used one station for two areas. They had fruit trees which need deep soaking on the same line as shaded plants. All set for 10 minutes. They insisted there was no way to hook up the 10th station. I insisted it was possible and could be corrected and they finally ran the extra wire needed to hook up station ten. 8. Irrigation lines were kinked. 9. Crawl space was left open. 10. Said the vegetable garden area would be tilled and ready to plant. They sent someone out twice and did not till it deep enough for planting. I had to till it myself. 11. Ran the sprinkler pipes through garden instead of under grass on other side of fence. 12. Left concrete and debris on the street for more than a week. I needed to call code enforcement. 13. Buried a downspout drain. I had reviewed with them multiple times that it needed to be connected. 14. Needed to remind them clean up was not complete: left over concrete, junk left in yard, sledgehammer, rake. 15. Junk left in my wagon. 16. Junk left in driveway planter. 17. Pipe from old sprinkler left in upper planter. 18. Bender board in the front yard was not removed. 19. Crushed a downspout and needed reminder to fix. Still partially crushed. They should have replaced it. 20. Multiple appointments made with John or site manager. The appointments were not kept. 21. Tried to charge me for extra pallet of grass. They miscalculated and ordered way too much. John has not responded to my calls or letters. We are in a drought and the irrigation is not properly installed. The only response I've had is through email from the office, stating I signed off on the job. The problem with the irrigation and grass was not evident until time had passed. read more

New Image Landscaping - muddy in some areas, not suitable grass if you have dogs. - Landscaping Near Me - Altadena, California

These guys are the best!!!! They show up when they say they're going to, and they finish when they say they're going to. We had them re-landscape our yard and replace the patio & walkway to the front porch. Their guys took great pride in their work. I'll include a before & after picture. It's not completely done, but the pics will give you a good idea of the type of craftsmanship. If you're looking for reliable landscapers who do quality work, I would look no further than them. Highly recommend!!! read more

New Image Landscaping - This is the before - Landscaping Near Me - Altadena, California

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Armen + Bryce are the A team!! They helped us execute our yard and garage renovation. They transformed the space with such great care and detail! Before they did the work, it was a 1920s garage that was rotted out and the yard was full of weeds. They are ALWAYS responsive, on time, and so much fun to work with. Renovations are typically a stressful process from my experience but working with them is pain free. We have more projects coming up, and they're the first people we're calling! read more

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The New Image team did a terrific job helping us with the backyard project that we just completed. John and Bryce brought a lot of creative ideas on plants and other features and the installation team did an excellent job with the trees, plants, turf and landscape lighting. Bryce was very thorough and patient with us and listened to our ideas as well as suggesting his own by regularly texting us with pictures of options and asking us what we thought of things. The work was all completed on time with excellent communication on the status of everything. We'd definitely recommend working with the New Image team help. read more

Professional company but they only like doing large jobs. We had them come out to give us an estimate for one of our apartment buildings. They were on time and wrote out the bid in a timely matter. I told them if we were happy with this job, we would give them more work through our other apartment buildings we own. When the bid came in for the first building, the quote seemed high. I negotiated for a lower price which they did, but in the meantime the representative told my gardener they overpriced the job because they don't like doing small jobs. I was not happy with this and canceled all eight buildings of work with them. read more

My husband and I wanted to update our front yard landscaping in hopes of "modernizing" our curb appeal. We found new image and were very impressed with the work they had done. We called and immediately were advised Bryce would be coming by our house to look at our yard and listen to our vision. Bryce is friendly, professional and very knowledgeable about the whole process. He listened to our wants and our concerns regarding budget. He had an answer for everything. He knew exactly what plants to recommend and how to achieve the look we wanted. The morning after our meeting with Bryce, he sent over a detailed quote with everything we talked about and even talked us through ideas to lower the cost but still achieve the same look. Once scheduled, the day came and the workers were fast, courteous and detail oriented. Everyday the workers were present, Bryce would come by and check on the progress and talk with us about what was to be expected next. He was also very responsive if we had a question or wanted to change something. We did have a few unexpected expenses with plumbing but everyone was so incredibly helpful it got done quickly and correctly. We are so grateful for the creative eye of Bryce and Armen. Without them our vision would never come true! read more

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I found New Image through Yelp and a brief Google search. The team at New Image were consummate professionals from design to implementation. The provided great guidance and ideas on plant selection and what was needed to get my back yard back into the condition I always wanted. Installation was done quickly and professionally and they even went above and beyond when my plans changed in the middle. Absolutely first class service and product. I couldn't be happier. read more

High quality results, yard looks amazing!! I am very particular about the way that yard looks and how pristine it should be, New Image has absolutely delivered on what they promise. Great company, good people to work with, they got the job done and I love my yard. read more

I just want to say how helpful and professional John was with me and my wife and the ideas we had in mind. 4 other quotes and consultants were basically just trying to price gauge and plan unnecessary work that wasn't needed. Thanks again! read more

John is always on time and a pleasure to work with....I highly recommend this company for landscaping services.....

Unprofessional. They gave me an appointment date of Feb 16 on Feb 3. Feb 16 comes and no one showed up. No call, text, or email - vanished without a trace. Their loss! See you guys on the other side of this SoCal home & landscaping boom. read more

Amazing company! From the start we experienced excellent communication and professionalism from the New Image rep, Bryce. Bryce came out to our house to learn about what we had in mind for the space. He took his time to listen and to explain potential options. Within a day of meeting we had a quote and picture of all the plants in the quote. Bryce then took the time to meet via phone and walk through the quote and design with us. The install was scheduled for 1.5 weeks after our call and the beautiful landscaping was installed over 2 days. We are very happy with the experience and finished product. read more

I first contacted John and New Image a little after the 2011 windstorm when our oak tree was left in shambles. I had wanted to get our back yard finished and this seemed to be the perfect opportunity. We had received 3 or 4 quotes and they were all in the same range and based on quite a few factors we chose New Image. As we were about to start our job, our dog needed several surgeries which pretty much eliminated our yard budget, so the project went on hold. No hard feelings from John. He let us know that he would still be there when we were ready again and he was. Nearly a year later we went back to John and he honored the original quote. That didn't matter much though since our idea had changed a lot. In preparing for the project we needed a permit to remove the decrepit oak tree and John walked us through the process step by step. He even went to the Pasadena Permit Department for us a few times. John worked with us as we went through numerous design changes and when we finally settled on what we wanted, he and his team carried out the plan flawlessly. The yard now looks amazing and I am finally going to be proud to host parties in our yard all thanks to John and the crew at New Image Landscaping. They are a pleasure to work with and I highly recommend them for anyones yard. We will definitely be using New Image for our next project! read more

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Our master room over looks the house garden, unfortunately it was never completed when we moved in. Finally when I had some time on my hands, I found image landscaping and wanted to hire them right away! So glad I did! Not only they were professional but they understood the vision I had for our garden! ( very important to comprehend with one and other especially working on a huge project)! If you have stumbled on here like I did, give them a call. You won't regret it! read more

New Image Landscaping - Loook who just arrived! - Landscaping Near Me - Altadena, California

We just hired New Image a month ago and I don't know what we were waiting for! We have a rather large complex array of plants and flowers and succulents and New Image fit the exact needs we had and have. They are perfectionists and really are easy to work with! I waited way to long to bring them on board! Thank you New Image!!!! read more

New Image Landscaping and Tree Service is paying it forward. They heard that our school was interested in creating a Zen garden for our students and staff to support our wellness and self-care efforts and they did not hesitate to jump in and take on the project. They came and created a peaceful space for our students and staff to inhale and exhale. They did an amazing job, and we are extremely grateful for their service. Thank you, Pasadena Rosebud Academy Charter School!! read more

New Image Landscaping - a tree and a fence - Landscaping Near Me - Altadena, California

New Image took care of me for my wedding day. I was married at my home and they made my yard gorgeous !! They meticulously cleaned up all my trees and bushes. They manicured the grass and cleaned up I record time. They had several men working at the same time and they were great. They come highly recommended by me. Very professional and orderly. read more

New Image Landscaping saved the day. My normal gardners stopped showing up and after one call to New Image they came same day to service our front and back yards. We had a birthday party that weekend and they made sure my yard looked amazing. They now service weekly and I will never go anywhere else! They are quick to respond, professional, and do an amazing job! read more

John & his team are the best! Professional, honest, and impressive. John took the time to meet my client and I on his day off and walked us through a project while giving us some great "budget friendly " ideas . Very sincere& knowledgeable. John, you and the guys are awesome! read more

This is the worst gardeners. They come whenever they feel like it. Do a half _ss job. Do not hire these guys.

It was time to replace the lawn in front of my century-old bungalow with a drought tolerant landscape. Working off of a plan from a designer I had briefly worked with previously, John and his crew transformed my yard in about 10 days. I let John choose the plants: a red flax, white-flowered Westringia fruticosa, yellow lantana and blue ice plant. The colors and textures play off each other extremely well. John installed a curvy dg path from the sidewalk and topped that off with lighting. I am extraordinarily pleased with the results. I recommend John and New Image to give your yard a new image. read more

New Image Landscaping - New Image really gave my bungalow a new image! - Landscaping Near Me - Altadena, California

I had seen New Image Landscaping all around town and I decided to give them a call, because we had a lot of dry areas that started popping up all over the yard with this extreme heat. And the usual weekly gardeners we had tried tweaking the sprinklers, but to no avail, which caused several mature plants to dry up. John offered to have his irrigation specialist look into it. They came the next morning and fixed 6 broken pipes, repaired 8 sprinklers, fixed 5 broken wires and adjusted my timers. My water bill had been extremely high and the water company couldn't figure out why. But John's team figured it out right away and just like that, I'm saving so much more on my bill. And I have a happy yard again. Thank you, thank you, thank you. read more

I had an existing landscape plan for my front lawn that I didn't 100% love, but John was able to work with me to make it into something I liked more. He was also able to meet with me based on my work schedule, which was really helpful, and was always reachable by phone when I had questions. We ended up needing to create a small retaining wall and he didn't end up charging me extra for it. His prices were very competitive. Very satisfied! read more

We lost an oak tree in front yard. We decided to do all new landscape. John used architect /designer and drew a plan. After some adjustments we decided to move ahead. Was a large yard and large job. new trees, all new plants, new lawn, irrigation system, and yard lighting. we were very pleased with result. New Image also maintains it. read more

I went ahead and used new image again for the landscaping in my front yard of my new house. It was originally so drab. We needed an irrigation system and some design. The team was amazing! John the owner was very knowledgeable and friendly. Everyone who came out and worked on my yard were so friendly and considerate. They got the job done in record time! I thought it would take months! John gave me options and discussed everything beautifully! I am very happy with my bleak yard being transformed into a beautiful oasis. Thanks team you guys were amazing read more

I'm confident in recommending New Image Landscaping to anybody in need of any kind of landscaping service. They strive for excellence, and you will defiantly get more then your moneys worth. read more

New Image Landscaping - Landscaping Near Me - Altadena, California

New Image Landcaping is the only name you need to know when it comes to landscaping and irrigation services. I contacted John a few weeks ago to address some issues that my previous landscaper installed in my yard. John's crew was timely, arrived precisely within the window given to me, they were professional, and experienced. John's communication style is efficient, pleasant, responsive, and relatable. His field techs are the same. I look forward to engaging with this company for my future needs. read more