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    New Image Plumbing & Rooter

    5.0 (62 reviews)
    Open Open 24 hours
    Updated 3 months ago

    Get pricing & availability

    Response time

    10 minutes

    Response rate

    100%

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    Lala A.

    Where do I begin?? The guys at New Image Plumbing not only saved me from having to close down my restaurant due to no hot water when my hot water heater stopped working out of nowhere, but they saved me a lot of money compared to others when it came time to pay. The day my hot water heater went out I started to call around to find someone to help me repair it, everyone I contacted that day were "too busy" to come in for an inspection/repair. It's crazy because nobody cared how urgent this matter was to me until I spoke with Armen at New Image. He understood that this was going to hinder my business in these already tough times, so he did his best to assist me and called in a technician on his day off to come check out the unit. Wow thank you Armen and Pierre! Way to go out of your way to provide excellent customer service. Well when they arrived they checked out the unit and told me that yes it can be repaired but it's better off to be replaced because it's only a matter of months before it goes out completely. I had a feeling it would be time to replace the unit considering it had been in use for 20 years. They didn't know the unit was 20 years old until after they recommended I replaced the whole thing, this proved to me they were not trying to make an extra buck and were just being honest and knowledgeable. Then when I told them the age of the unit we all had a good laugh and agreed the time had come. However I still didn't have a working unit and to order one would take a few days. Well New Image to the rescue once again. They happened to have ONE spare unit that would work in place of the unit I had previously. They brought in the brand new unit and had it installed within a couple of hours. When I received the bill I was shocked, expecting it to be way more than it was for all the work they did in such little time. These guys are knowledgeable, fast, and willing to go out of their way to provide excellent customer service! Recommend ten times over! Side note Health department came in for a routine inspection two days after they replaced the unit. Can you imagine if I hadn't called them and waited on someone else to come in. Thank you guys once again!

    Raffi K.

    I had an amazing experience with New Image Plumbing & Rooter. Pierre and his team are very professional and knowledgeable about all aspect of plumbing. The services I received was a replacement of my tankless water heater, replacement of my water regulators and hydro jetting of my entire plumbing system. All 3 were completed on time and no issues. Pierre even showed me how bad the roots were in my plumbing line with his camera system. I will definitely be using this company for all my plumbing needs moving forward. Hands down 5 stars! See my photos of completed work.

    Stove top install.
    Ulises L.

    Fast, efficient, and professional. Trust them with all my plumbing needs and never disappoint. Pierre is extremely knowledgeable and assesses problems before you're aware of them.

    This was the pipes before they were replaced.  Great job by Pierre and Matthew!
    Ray Y.

    After initially being told that a new water heater was necessary by other similar businesses over the phone, New Image Plumbing was the only business who was able to send out the technicians to look over the issue. Pierre and Matthew arrived to look over the heater. The only issue was a pipe that was connected to the water heater that had a pinhole size leaking the water. My wife and I was so relieved! They immediately went out to get the parts and came back within the hour. They fixed the issue in good time. Pierre even took the time to make sure all our faucets and shower heads were was all working. Great value and affordable. Will definitely call them again for any plumbing needs!

    Drain backed up
    A S.

    Our system was backing up our only restroom at work and being a business we needed help right away. Pierre arrived quickly and assessed the issue immediately. He was very clean and neat while working and our stoppage was cleared. Overall great service and very knowledgeable tech.

    Master bathroom before work done by NIP

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    Quick response and great service. Would recommend and return for repeat business. Affordable prices.

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    Page 2 of 2

    Ask the Community - New Image Plumbing & Rooter

    Review Highlights - New Image Plumbing & Rooter

    The owners Armen and Pierre helped me with correcting a very old plumbing issue at a commercial property of mine.

    Mentioned in 31 reviews

    Read more highlights

    Charlie's Sewer & Drain Rooter - Charlie's crew completing professional Sewer Replacement at the Bob Baker Theater with the equipment and experience needed for complex work.

    Charlie's Sewer & Drain Rooter

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    Arrived promptly, courteous, fixed clogged line in under an hour! We have used them on many…read moreoccasions over the years and have always been pleased with their work.

    Five stars. I own a rental in Burbank that had been backing up for the better part of a year, and…read moreCharlie's is the company that finally got it sorted. I called on a Wednesday afternoon with sewage coming up through a shower drain. Cesar came out that evening and worked late into the night, but the line would not open, which told us this was not a normal clog. The next day they excavated, got down to the blocked section, removed the clogged pipe, and jetted it clear. Once it was open they ran the camera, and it showed exactly why this kept happening: the old clay pipe was cracked and offset, with a corroded section of cast iron next to it. Cesar walked me through the footage and laid out the options, and we went with a full trenchless pipe burst replacement. The thing that stood out most was the communication. Cesar answered every question I had, no matter how small or how many times I asked, and he answered them fast. Everything was in writing. The scope grew as they found more, but every increase was explained and quoted before they touched anything, and the final bill matched the contract to the dollar. When they ran into an extra connection at a bend they handled it at no charge without me asking. My tenant works from home with strict privacy requirements and a hard cutoff time, and they worked around her schedule every single visit. Small things, but they say something: the whole crew showed up in matching Charlie's uniforms, trucks clearly marked, everything organized. When the job had to pause for the city inspection, they tarped and secured the excavated soil, covered the pits with plywood, and left the property clean and safe with my tenants living there the whole time. Their mascot is great too. After a week of dealing with this, having a team show up looking like they knew exactly what they were doing was reassuring. The crew did the entire 65 foot pipe burst in one day during an Extreme Heat Warning, close to 100 degrees, and still had water back on that night. They pulled the permit, coordinated the city inspection, and passed it. Huge shout out to Cesar, Javier, Hector, Oscar, Giovani, and Adrian. These guys worked hard in brutal conditions and I'm grateful.

    Western Rooter

    Western Rooter

    (1.8k reviews)

    Absolutely amazing service from every department! Starting from our wonderful, honest technician…read moreAlberto Philippe who provided a a thorough and professional diagnostic and AC replacement to Mary, who picked up the phone with all my questions to the billing department. Every single person at Western Rooter was professional, pleasant and helpful which is almost impossible to find lately. I can't recommend this company enough as they helped my elderly parents and didn't take advantage of them but treated them fairly and provided a quality repair for less than competitor's prices! Thank you so much for taking good care of my parents and for taking pride in your work with a great attitude!!

    WR replied to my general inquiry for a plumber on Yelp very quickly as did numerous other plumbers…read more Looking over the process on Yelp seems like making an appointment required a phone call still anyway. Decided to give these guys a try so called them and was able to make a same day appointment. Robert texted ahead of time and arrived within the arrival window. He was very nice, answered all my questions, and fixed 1/4 problems we had. One other issue he says could not be fixed and another he could not find a problem to fix. For the last problem, he said he to see if he could get the part and that he would get back to me. If he made an effort to reach out I missed it and as far as I know he never followed up. Since I was surprised that a special part was needed, I went out to get my own part and will try to fix it myself later. He did fix the main issue we called him out for. Given the mixed experience, I will likely try one of the many other eager plumbers who contacted me on Yelp and give one of them a try in the future, but I will not be opposed to using WR again.

    New Image Plumbing & Rooter - plumbing - Updated September 2026

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