Cons Came to my house to confirm whether they could do the job and said they could, so I hired them. On the day of the job they said they couldn't do half of what they were hired to do. They still tried to charge me full price and I had to fight them to reduce the price to the work they actually did. They also tried to charge me a credit card surcharge without disclosing there was one before doing the work, which is illegal. Lastly, they tried to upsell me on additional work other plumbers said didn't need to be done. Pros The work they actually did appears to be good The person handling the scheduling was pleasant They showed up within the time window they said they would, though it took them longer to do the job than they initially estimated. This was unexpected because they didn't do the full job they originally said they would read more

This business is responsive and flexible. They deliver great customer service & communicate well. I highly recommend Evelyn and the rest of the team. They came out to my mother's home the day before Thanksgiving on short notice. Luckily, she did not need any work done but the customer service we received was so exceptional I had to leave a review regardless. read more

Eduardo and his team, especially Franklin and Ricardo, were awesome. What we initially thought would be a relatively small project (a water heater replacement and hydro jetting) turned into discovering that a large section of our sewer pipe and water meter line needed to be replaced. Throughout the entire process, Eduardo and his team were professional, transparent, and incredibly hardworking. They took the time to clearly explain the issues, walk us through our options, and kept us informed every step of the way. We truly appreciate all the time, effort, and care Eduardo, Franklin, Ricardo, and the team put into getting everything done right. Thank you again! read more

Absolutely fantastic! Multiple calls and requests, for large plumbing job, inspections, and water heater issues. Resolved with no problems, super responsive and friendly, professional, knowledgeable, competitive prices. The same guys came out both times so they know me, and know the house now. Evelyn is super responsive over text and call. Cannot recommend enough... the best! read more

Velocity rooter and plumbing were and professional. They Solved the problem, would recommend

They arrived on time, did the job (water heater replacement) at the quoted price, and were polite the whole time. They did find an additional problem which ended up costing extra, but they were very clear about the issue and did not pressure me into taking on the added work (though I did, in the end). Happy to have done business with them. read more

I invited their team to visit my property to provide an accurate quote for replacing the water pipeline from the street meter to my home with copper, as well as installing a shutoff valve and a water leak monitor (which I supplied). Although the lead plumber came to the site, he left without speaking to me, and I was unaware that the visit had taken place until I later received a phone call with a quotation. During that call, I specifically informed them that my water pipeline is not a standard size and needed to be carefully verified. The representative seemed surprised and stated that they would need to send a technician again to take proper measurements. This immediately raised concerns about what had been done during the initial visit and how a quote could have been prepared without confirming the pipe dimensions. A second site visit was conducted, photos were provided, and the quote was increased based on new findings. After two inspections, I reasonably assumed that all measurements had been properly verified and that the revised quote was final. Based on that understanding, I proceeded to schedule the pipe replacement. However, on the scheduled workday, after the job had already begun, they measured the pipe again and informed me that the quote would need to be increased by $1,000 due to a measurement error. Even more concerning, after presenting this adjustment, they left to check on supplies and returned with yet another $1,000 increase--despite there being no change in scope or new circumstances. A few minutes later, I received an additional call requesting another $600, stating that they needed a specific fitting to connect my 1¼-inch water leak monitor to the 2-inch pipeline--sizes they were already aware of when preparing the quote. At that point, I decided to cancel the work. Overall, this experience has been extremely disappointing. Repeatedly revising the quote due to measurement errors--especially after multiple site visits and prior confirmation of pipe sizes and scope--demonstrates a serious lack of accuracy, coordination, and professionalism. read more

The guys were great, sent a message for an estimate and they came out the same day! Prices are very reasonable and very professional. Come to find out we had a clogged drain and they took care of it right then and there. Totally would recommend and these guys will be first on my list if we need any plumbing services in the future! read more

My kitchen food waste disposer was leaking this morning. Eduardo was response quickly, gave us a fair quote, and my sink is already working again before noon. Thank you for the excellent service! read more

Team was communicative leading up the the appointment and easy to work with. Techs were quick and did a great job. Definitely recommend

Called on Christmas day as my sewer line was backing up into the house. Velocity responded within 30 mins and scheduled an appointment for next morning. Arrived on time. We have old clay pipes and have had extensive root growth removed several times. Thought it only needed to be hydrojeted, but after scoping, was clearly broken pipes. Velocity gave me a fair estimate for replacing and returned the next day with full crew and all gear necessary for a very significant job: completely replacing all pipes from house to main in the street. They arrived on time, had multiple trucks, extensive amount of equipment and supplies and a very dedicated, hard working crew. They worked from 8A until 10P getting it done in one day so we were able to use our plumbing. It was a huge endeavor requiring them to lay 40+ feet of new pipe and then add a liner from sidewalk to main. They came back the following day to fill in the giant holes they had to dig in my front yard. Highly recommend. They are very skilled and professional, their office replied to all questions regarding process and billing within MINUTES (even over the holiday) and the communication and follow-up was thorough. read more

I had a main line backup. Had no idea how bad the issue was. They scoped the main drain from the roof and discovered several breaks in the old clay tile. These guys came in force! Arrived Sat night then came back the next day. Didn't leave till 10pm. Highly recommend! Ask for Armani read more

Guys came out same day and gave me an estimate. Had them come over today to do the hydrojet service since my outdoor drains were clogged. They we were fast and very clean. Appreciate the help! read more

I had to get an emergency drain pipe replacement need. They were fast to respond and did a great job. Really appreciate their responsiveness and professionalism. Would definitely use them again. read more

What I thought was a small project ended up big. They corrected the problem and I would definitely call them again.

I was really disappointed with their service. My kitchen sink was clogged, so I contacted several companies. Since it wasn't a major blockage, I decided to go with this company because they offered the lowest quote of $145 after reviewing photos of the issue. They arrived on time, but before even starting the work, they suddenly said it looked like a "bigger job" and raised the price to $200. I explained that it was just a minor food clog and could easily be cleared with a drain snake, but they ignored me and sighed heavily while working. Even after clearing the clog, they tried to charge me an additional $850 for extra work. I refused and only paid the originally agreed $145 before asking them to leave. If you plan to hire this company, be prepared to firmly say no when they demand extra charges. read more

Eduardo and the Crew were in their uniforms, very professional in doing their jobs. Very punctual very flexible in their time call @ 9 am and in no time able to troubleshoot where the problem was and fixed it in a short time period. The price was reasonable. They came back twice for another project. Both occasions did an excellent and clean job! I will call and rehire them again in a heartbeat. Excellent service and very satisfied overall! read more

Velocity Rooter & Plumbing Services - Plumming service - Plumbing Near Me

We had a leak underground that was either a sprinkler or water pipe; water had pooled on the lawn during the rain and we did not immediately spot it. Velocity Rooter replied very quickly to my request for a quote at no charge. They arrived as scheduled, determined what the problem was (the copper pipe leading the the sprinkler system), gave me a quote and did the work on the spot, in the rain! The price was appropriate for the scope of the job: digging down to find the copper pipe and making the repair, replacing the soil and cleaning the area. Velocity Rooter is now in my Contacts as I will call them in the future. read more

oh h@ll NO! ZERO stars! all those stars all those reviews. they seemed together. I messaged them on yelp in ENGLISH. we messaged back & forth FIVE times ALL in English. I asked to be texted when they were on the way. we do that Eduardo messaged. they DON'T. they send me a guy that ONLY spoke SPANISH. he asked me if I spoke spanish. I said do not speak spanish. he called someone, it went directly to voicemail. I asked him to leave. NO BUENO. WTH@ll read more

Pricing is great. Customer service from the folks to man the phone is good Plumbers... could use some work. I would have given them 1 star if they didn't remedy. Plumber 1 could speak both english and spanish Pluber 2 couldn't speak english that well, but was able to call the office and have them translate. Would I consider them again? Possibly. But I'd def be mindful of their work. The work involved 2 sinks and their pvc pipe below. To include the tailpiece, the P-trap and a separate pipe piece that connected to my HVAC system. Basically we wanted to swap the HVAC exit line from one sink to another. Plumber 1 came to fix something, he fixed it.. But after he left it began to leak. When I called him about it he said I'd need to snake the drain to fix the leak... So instead I started looking into it. Turns out he cut my tailpiece too short, causing the rest of the PVC to not be able to grab onto anything.. Once I called the office, they sent out another person to replace the tailpiece that was longer. Did the fix... But later it started leaking.. Low and behold it was because Plumber 2 didn't tighten the tailpiece at the top enough. So it started leaking from there. I did tell Plumber1 to not come down after i found the leak, he said he didn't do anything wrong and that it was my pipes that needed to be cleaned out.. Guess he forgot he cut my tailpiece super short. Funny thing is, i dont think he needed to cut it in the first place. For Plumber2's work, After the frustation with Plumber1 I decided to troubleshoot it myself. I told the office i dont need anyone coming again. But yes after my own investigation I found the tailpiece wasn't tight enough. Yes after Plumber1 and 2 did their work, they tried a leak test, but the leak didn't happen until after. Yes the office tried to help me out, so that's good of them. read more

Hiring Velocity was a costly mistake - you can find more professional, reliable, capable options. We hired Velocity to snake our bathtub after noticing a smell that would emit from the tub after the tub drained. We had several plumbing companies come out before Velocity, they all said the same thing - it's probably due to a minor blockage, we just needed to snake out the tub. The initial crew Velocity sent out didn't speak English - it made it hard to communicate and understand what was going on, what was being done and ask any questions we had. We fully support giving everyone a chance to work, but it would have been helpful to have someone on site who we could communicate with. When velocity's team snaked the tub it, it took 4 attempts before clearing a tiny blockage (no worries, we get it takes a few attempts). The first 2 times they snaked they went through the tub overflow and then once through the main tub drain then once through an adjoining shower drain. I'm not sure the team that was there had a ton of experience snaking drains. Ultimately it seemed like the tub was draining faster so we figured the problem had been solved. We tested by filling the tub a tiny amount (no where near the overflow) and running the shower. The following night we used the bathtub for the first time since the service from velocity. Our tub is upstairs, it was used then we went to bed upstairs. We woke up the next morning, walked downstairs and the room directly below the tub was soaked. There was water pooling on our dining room table - which has some damage now. Our area rug was soaked and the hardwood floors below have some warping and damage now that didn't exist before, and water was still slowly dripping from the ceiling. I reached out to velocity immediately, they said they would have someone come out in a few hours. I asked them to send someone who could speak English this time and send someone highly experienced since we had a huge problem on our hands that was created as a direct result of their work. About 5 hours later their team showed up. It was one of the two guys from the day before and a new guy. They looked at the room and said they'd have to come back the next day. After being told what the problem was and about the severity of the problem they showed up unprepared and didn't send an appropriate crew. At that point I had to battle to get them to accept any sort of responsibility and show back up to fix the problem. They were trying to dodge being accountable for fixing the plumbing problem and continued refusing to take responsibility for damaged caused as a result of the leak. The next day the two original guys who caused the problem showed back up, at least this time a new guy came with who could communicate. They cut the ceiling open to inspect the pipes from below - not fully agreeing to cover the cost of anything being done until they determined it was their fault. The discovered that the overflow pipe from the tub had been knocked loose during the snaking and that water had been pouring into the ceiling outside the pipe. The solution was to fix the overflow, cut away part of the ceiling, dry it out then patch and paint. The pipe got fixed, they didn't cut as much of the ceiling and directly dry inside as originally promised, but they did end up patching and painting. The worst part is now, we have no clue if the overflow was actually fixed correctly. When they tested the tub overflow after making the fixes, no water spilled outside the pipe (we checked with the ceiling still open) and I agreed it looked like it had been fixed. A couple days later my wife noticed that they had completely sealed up the overflow externally from the tub side with silicone. You couldn't visually see this, we only discovered it when she touched the overflow intake. The crew made zero mention of this and this shouldn't have been done. If the repairs were done correctly, why seal the overflow with clear silicone and hide that you did it? I'm convinced this was sealed before I watched them fill the tub to test their work because after that test they never went back upstairs again. It seems like they sealed it shut so no water could go down the overflow and they could distance themselves from the problem. We're out the money for the original appointment, our hardwood floors have some damage, our rug had to get sent out to be cleaned at our cost, our dining room table has water damage on it, an now we have no clue if the problem caused by velocity was actually fixed correctly because they weren't honest about sealing up either overflow with silicone before showing us it didn't leak. The overflow shouldn't be fully sealed, water should be able to flow down that pipe and now it can't. The day of the last fix I asked to speak with the owner. It's been 1 week now and I haven't heard anything. There's no paperwork when they arrive for appointments, no paperwork or receipt post work, not a great experience. read more

Eduardo worked with us to get a good estimate for our landlord. Our drain was not working for our hair washing station in our salon. He found a corroded and broken pipe and used his camera to survey the full drain pipe before offering a solution. He was willing to give us prices for both solutions to the overall drain problem. He worked late into the night and again in the morning to finish the job to keep our business open and ready for customers. read more

Velocity Rooter & Plumbing Services - The broken pipe - Plumbing Near Me

We hired Velocity Plumbing to replace our broken pressure regulator valve. The technician seemed very nice but did not speak English, which made it difficult to clearly explain and discuss the issues. He called someone from his office to translate, but the back-and-forth limited communication, slowed down the process, and caused uncertainty. While I appreciate equal opportunity hiring, clear communication is essential for good customer service. The company should have informed me beforehand about the language barrier. After installing the regulator valve, we saw that the water pressure was abnormally low in the house, and the technician had to do troubleshooting with us. This is where the communication issues really slowed down the process and made things difficult. In the end, the technician found out that he had installed the regulator incorrectly and the pressure in the house resumed to normal after he corrected his error. Overall, I'm glad the work is done but am disappointed in the communication gaps and the error made in the installation. read more

Armani and Eduardo came out on an emergency call on a Sunday to fix our clogged kitchen drain. They identified structural issues dating back to when we remodeled the house 27 years ago. They identified the problem and resolved it. Unfailingly polite and professional. I am very happy with the quality of work and responsiveness--excellent quality at a reasonable price. read more

Very pleasant to work with and quick and good price. I plan to work with them in the future for future drain needs

This business was lightening fast with response time and setting up an appointment to caulk my bathtubs. They arrived timely and were professional with my tenants, provided a quote, and started the work right away. Overall very pleased. I deducted one star because the work itself was a bit messy and the caulk was on the surrounding tiles so we had to clean up a bit after. It would have been great if they used tape to caulk clean lines with no mess surrounding. read more

Arrived early, located the leak, .main water line, cut copper pipe whereit leaked. Slipped coupling soldered, checked for leaks .done. 45 min. $250 that was quoted before they came. Professional job. read more

Velocity's team came out within in a hour after i contacted them via yelp. They assessed the issue and hydro jetted out kitchen line. They were able to clear 75% of the build up in the matter of 30 minutes. We have a follow up appointment with them to descale the pipes. They did an excellent job. read more

I called and spoke to Raul when our previous plumber had a family emergency and couldn't install two bidets for us. He came out the next day to see what we needed done and made an appointment with us to install the bidets the next day. He came pretty much on time and did the jobs within two hours. His price was very reasonable and his work was great. We did end up having a small leak and called him at 9am the following morning. He came to our house within half an hour (on a Sunday) and fixed it. He was so kind and apologetic but we were happy that he came so quickly to fix the leak. I highly recommend Velocity for anyone with plumbing issues and needs. read more

Velocity Rooter & Plumbing Services - Newly installed bidet - Plumbing Near Me

I found them through yelp, they answered prompt and schedule to come for an estimate the next day. They came on time and looked thoroughly at the repairs. They said they would send an estimate no later than by the end of the day. Two days later I messaged asking for the estimate and they left my message on read. Not very professional. read more

They were great! It was an unexpected clog caused by tree roots in the front yard. He showed up on time, was fairly priced, kind and overall a great experience! read more

Super fast response and did the job same day. Very professional, very clean. We even had an unrelated issue the day after they finished the first job and they came by and fixed it for free. Thx guys!! read more

Frank was great. Nice to work with someone knowledgable, easy going, and honest. Was grateful they could come right away.

I got hydrojet sewer cleanup. Genuine reasonable rates, very professional, and punctual. They took efforts to ensure quality of their work.

The representative Evelyn had amazing customer service and thorough explanation of the process. Any retail or commercial stores that require professional service and process should definitely work with Velocity. The value was very reasonable and public. Service requested was inspected with thorough inspection! read more

We had an emergency issue with a main water pipe, they showed up with a crew of 4 within an hour and saved the day by fixing it- they also had a very reasonable price, and the workers were so professional and kind! Highly recommend read more

Velocity Rooter & Plumbing Services - Before - Plumbing Near Me

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Trustworthy company. Straight forward no BS. Reasonable and fair rates and flexible to meet

mr. Eduardo was here on time and very knowledgeable I recommend him. thanks him and thanks yelp. read more

This team was extremely nice, helpful, knowledgeable and courteous. Responded promptly in my time of need. Anyone in need of water heater assistance, look no further. These guys are experts. Thanks again Velocity Rooter!!!! read more

Made appointment and plumber never showed up. Not reliable, dependable, and non-responsive. Basic things that every consumer expects from a contractor! read more