this place is a joke stay far away! save your time and money! to dispatch a call for a clogged…read moretoilet they wanted $290 for same day (emergency call) plus $793 to dispatch 1 hr of work. so $1083 to snake a toilet!!! not to mention waited on hold for 7 min while rep was supposedly doing a work order and proceeded to hang up on me and complete a survey. i had to call again to start the process over then found out what they were going to charge me. haha no thanks im not an idiot.

Best call I could've made. Just purchased the house, and 3 weeks in, had backup issues. The home…read moreinspector didn't do drain scopes, so it was the worst surprise you can get in a house you just moved into. I looked into a quote for the problem. Without even scoping the drain or looking for a cleanout to potentially mitigate, the plumber quoted me just shy of $11,000 to replace the entire line. I'm not a plumber, but I'm not an idiot either. I don't panic, and I don't believe people who prey on your panic. TJ from Drainvisions came out, partially cleaned my line and made plans to come back out after I could secure a better access point (old house with weird plumbing). Came back out, gave it hell, but still couldn't get cleared. He was unhappier than me about it. Came back out again same day after we were able to locate a curbside cleanout for proper access to the line. I was his first appointment that day, so I knew exactly how long his day was, and totally would've been amenable to the next day instead, but he was determined. Together with his coworker, after a 12+ hour day, they came back at almost 9 pm and got it done, pulling out a clog that I've never seen the likes of: 3.5 feet of root and hair ( property was previously a small salon). He saved me thousands of dollars. I couldn't be happier with the level of service, honesty and dedication. I'll have them back periodically to check up on the line, and will actively recommend them to anyone and everyone. Thanks so much, guys!

Yesterday I had an emergency and I contacted the company to see if they could help me and they…read moredidn't think twice so I have 5 stars because they immediately attended to my emergency thank you for your help guys

We were able to have our septic pumped right away, not in a week from our phone call. We had Dave,…read morewho showed up right on time and was very knowledgeable. He answered all our questions, and there were a lot, given our septic is older. It's nice to have not only prompt service, but excellent service! I wouldn't hesitate to reach out to them whether it is a simple septic pump or a septic issue. Thank you to the whole Drayton clan, you have some of the best employees!!!

Saved us on a huge purchase, septic failed but was previously passed by someone else with a…read moreconnection to seller. John came in and found not one but 3 very obvious failures from overflowing tank when running water test and more. We did wind up getting a credit for an all new system.

I don't usually do reviews, but this company deserves one. If you're looking for a plumber you can…read moretruly trust, I highly recommend Tony from IFixdit Plumbing & Drains. My family and I have used his services multiple times, and every single experience has been excellent. Tony is professional, reliable, and extremely knowledgeable. He takes the time to explain what's going on, offers honest solutions, and never makes you feel pressured. You can tell he genuinely cares about doing quality work and making sure everything is done right the FIRST time! Toni 1000 percent stands on his work. He's very confident in what he does, and he absolutely should be, because his work is truly exceptional. That level of pride and accountability is rare and makes a huge difference. What really sets him apart to me, is that he's also consistent. Whether it's a small fix or a bigger job, he shows up on time and works efficiently. It's hard to find someone you can depend on like that, but Tony has definitely earned our trust. We truly appreciate his service and will continue to recommend IFixdit Plumbing & Drains to friends and family. If you need a dependable plumber, he's the one to call!

I called Tony to fix a clogged shower curtain. He was able to squeeze me in that same day and was…read moreable fixed it. He explained what was wrong and why my attempts to fix it myself did not work. He was very professional throughout. I'll use him again if I have any other plumbing issues.

Wow. Waterworks. Where to begin. My family and I moved here from Washington State in 2019. We…read morehave a 100 year old house, and right before COVID my sewer pipes had issues and there was raw sewage filling my basement. I called my home warranty, Cinch, and they attached me to Waterworks. Bobby came out, assessed the damage, and they got to work. Then the guy running the operation, Joe, came on the scene. My basement freezer was unplugged, ruining a few hundred bucks worth of meat. I went out one day, smiled, asked if I could get them anything-usually that means something to drink, water. Joe said "Yeah, how 'bout some Hoagies?" I thought it was a joke, but he was dead serious. Now if I say no, I'm the jerk. So lunch cost me 200 bucks. The day they were digging the trench to replace the pipe it was pouring. But they dug it anyway, destroying my whole yard. Joe said, don't worry, lay some sod down-it'll be cheap. They gave me options for run off to go to the curb-the dollar signs were already out of control. I ask what's the cheapest, and he tells me to run it out the side for it to just go down to the street. At this point, being new to all this, that sounded fine. It wasn't-it flooded my neighbor's driveway every day. I call, Joe tells me to just bypass it so water goes out with the sewage. What I didn't know was that it was illegal. To top it all off, the cleanout was put, sticking up, in the middle of my dirt yard-not close to the house, where it should have gone. He said not to worry, they'd cut it back in the spring and I could put a pond over it or bushes or something. Then it came time to get Cinch to pay me three of the TEN THOUSAND it cost me for the job. I had to nag and nag and nag before he said he was on the phone with them for hours, but he had made sure to get me the best price. The check, he said, would come to him and I could come pick it up there, but he'd have to charge me for billable hours. I call Cinch, they said they cut the check immediately and it would come to my house in a few days. I called good 'ole Joe and called him on it. He said he thought I'd just want to tip him for such a bang up job they did, A few years roll by-I had the pipe cut back, ate the rest of the costs or did things myself. Years go by. 2023. I had to call about a different issue, and I was sent to Waterworks again. I lost it. I talked to the new manager/owner, can't remember her name.. Said Joe was out, she was horrified, wanted to make it right, and maybe I'd want to give them a good review when all was said and done. Here's what 'right' looked like: They did everything they were supposed to, but they would run a new pipe to the street. They would do it for a discounted grand. Again, lost it-I shouldn't have to pay a dime. I had a friend, a contractor, come over and look after I told him about it. The pipe from basement to street is already there. There were leaves covering it. Now I want to sell the house, and I still have to deal with this. Yeah, they sure made everything right. If I could go negative, I would.

Please do not use these people. They are associated with a home warranty service and have a scam…read moregoing where they charge you $500 to "remove the toilet" to snake a drain and the warranty company pays $200 of it after they just told you it was clearly a broken pike and they'd fix it for $10,000. Then they tell you to fix it you'd have to sign a waiver for when they "open the pipe sewage will come out and we will leave it there. Because it's your sewage. And we don't want to get sued for your sewage". I've literally never met a plumber who makes you sign a waiver that they don't clean what happens when you open a pipe. Clearly this is a scam they have going. Please don't use these people. Much more honest plumbers out there. Gentleman who visited were kind. No issues with them. But their business is legit a grifter service. Also days later the supervisor called and she continued to gaslight me that no one would clean up what they found when they fixed the broken pipe. I asked her why they told the company it was a clog and wanted to charge for taking the toilet off if they knew it was a broken pipe and she got super rude and told me again no one would fix it. Well, my plumber did and they did not make me sign a waiver or leave sewage in my basement. Avoid this business people. Absolutely unacceptable business practices. 0 stars if I could.

After we bought our house, we realized we didn't have the most honest seller. After settlement, we…read moreimmediately needed to have an air conditioner replaced. CW came out replaced the outside condenser and inside blower. They also fixed our heater and provided expert diagnostics for our fireplace. We have used their services throughout our home, and have never had an issue with any of their diagnostics or completed work. We had to go through our insurance company and CW was prompt to come out. They also didn't try to take advantage of the insurance process like another local company, that my insurance company had come out initially, did. They are the most professional in the area.

We bought a new house and the water heater died the day after. We called CW because their sticker…read morewas on the unit, they had someone out there within on hour and it was LATE, we have called them a few times since and always fast courteous service at a fair price. Highly recommended.