I had an amazing experience with my movers and had to share. Moving a full 4-bedroom house (upstairs and downstairs) is no joke! Especially with gym equipment, a backyard trampoline, garage items like a freezer and sauna, plus a washer and dryer--but Alexis, Peter, and Ciro handled everything flawlessly. They wrapped and protected all of my furniture with so much care, disassembled and reassembled everything, and even took down mounted TVs without any issues. They also used floor protectors and mats the entire time, which I really appreciated in both homes. Not only were they efficient and careful, but they also made the whole experience enjoyable. By the end of the move, they were cracking jokes and keeping the energy positive, which honestly made a stressful day so much better. They even let us borrow their drill while we were putting things together in the new house, which I thought was such a kind and thoughtful gesture. Overall, 10/10 service. They worked quickly, carefully, and went above and beyond. I would absolutely recommend Alexis, Peter, and Ciro to anyone looking for reliable and professional movers! read more

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- Was going to no show on move date. Needed to call to ensure they showed up. - Damaged chairs from not wrapping them during transport - Dropping boxes instead of setting them down read more

I have used this company twice, and unfortunately, the experiences were very different. In 2022, my move cost $900 plus tip and was very well done. My furniture was properly handled from beginning to end, and I had no complaints. I moved again in September 2026. The moving team was Teacher Li, who is the reason for my one-star rating. He rushed, asked for a large tip (I later learned it was double the expected amount), left plastic wrap on my furniture, and basically threw my belongings around my apartment. I contacted the company and shared pictures. Unfortunately, the manager was rude and repeatedly stated that her ethnicity was an issue as the reason for my complaint. She was abrupt and offered to send the movers back, but said I would be charged for them to correct the work. I was appalled. The owner also texted me, acknowledged the situation, but would not make it right. The second move cost $535 plus the $160 tip requested by the movers. After such a positive experience in 2022, this was extremely disappointing. I'm sharing this because my first experience was good, but based on my second experience, I recommend being cautious when using this company. Response below. "Coco lied" Nothing offered for free. Do not use is MY reccomendation. Hi Barbara, We are truly sorry to hear that you were not completely satisfied with our moving service on 09/13/26. We sincerely apologize for any misunderstanding, and we would like to clarify what happened on the moving day. Our company charges by the hour. Our moving service includes loading and unloading, packing and unpacking of furniture, as well as disassembly and reassembly of furniture when needed. For furniture that our movers packed, they would normally unpack it at the new home and reassemble the furniture after the move. For items packed in boxes, unpacking is also an hourly service at $110 per hour. On your moving day, our movers asked your family member whether they wanted the remaining boxes to be unpacked. The entire move took 4 hours and 30 minutes, and the total moving charge was $535. We also sincerely appreciate the $160 total tip you gave to the two movers. For 4 hours and 30 minutes of work, the minimum suggested tip would have been $90 total ($10 per hour per mover). You generously gave them an additional $70, and we truly appreciate your kindness and generosity. We value every customer and always want our customers to feel satisfied with our service. We hope this explanation helps clear up any misunderstanding regarding the services provided and the charges. If you would like our movers to come back and unpack all of the remaining boxes for you, we would be happy to arrange a time for them to return and assist you. The additional unpacking service would be charged at our regular hourly rate as $110/hour and minimum 2 hours. Thank you very much for your understanding and for choosing our company. We truly appreciate your business. Best regards, Ally New Joy Moving Company read more

New Joy Moving Company - My dresser was left in this manner along with several other items. - Movers Near Me - Sunnyvale, California

Richard and Jairo were awesome! On time, very professional, quick, and helpful! I will be using them for my next move as well! read more

DO NOT HIRE NEW JOYS MOVING -- 12-HOUR MOVING NIGHTMARE! This is a long review, but PLEASE read it before hiring them. I wish someone had warned me. What should have been a simple two-bedroom move with only a 22-minute drive turned into a 12-HOUR nightmare, from approximately 9 AM to 9 PM. From the moment the two movers arrived, it was obvious they were inexperienced and completely overwhelmed. They didn't know where to start, struggled to communicate, didn't know how to properly disassemble furniture, and broke furniture while taking it apart. I repeatedly asked them to be careful, but they rushed and handled my belongings carelessly. They also couldn't figure out how to back the truck into the driveway and actually argued with me when I suggested unloading from the parking lot. HUGE RED FLAG: The owner personally came to the property TWICE, saw the disaster firsthand, acknowledged how bad things were, and sent additional help twice because the original movers couldn't handle the job. She even admitted they were extremely busy and that "all the good movers were taken." If you don't have experienced movers available, why accept the job and put inexperienced workers and customers in this situation? The damage was extensive: broken furniture, broken glasses, damaged picture frames and decorative items, scratched walls and doors, and missing belongings. They even attempted to glue one of my broken furniture pieces back together. I was told to document the damage and that I would be reimbursed. I wasn't. I also want to mention Kate, the manager. She repeatedly told me "that's not my department" instead of helping during an already extremely stressful day. I personally witnessed her yelling at one of the movers over the phone regarding payment. It was extremely uncomfortable to witness. Then I was referred to Ally in the damage department, who offered me only $200 for all the damages -- but only if I agreed NOT to write a review. In other words, $200 if I stayed quiet, or $0 if I told the truth about my experience. I told her I would be writing an honest review and asked to speak with the owner. She hung up on me. I received NO reimbursement. Another major concern is the 12-hour move. My signed contract did not clearly disclose an additional overtime charge simply because the move took longer than expected. I am not saying California prohibits overtime charges, but customers should carefully review their Not-to-Exceed Price, contract, and any Change Orders before agreeing to additional charges. The biggest issue is that this wasn't one mistake -- it was one problem after another: inexperienced movers, poor communication, broken furniture, broken glass, damaged property, missing items, 12 hours for a 22-minute drive, two owner visits, additional crews sent twice, and management that did not take responsibility. New Joys Moving may be nice when they're trying to get your business, but my experience after they had my belongings was completely different. 1 STAR -- ONLY BECAUSE 0 ISN'T AN OPTION. One positive note: I have used Brothers Movers before and they were wonderful. The only reason I didn't use them this time was because they couldn't take my move until the afternoon. Looking back, I would have GLADLY waited for them rather than go through this. DO YOUR RESEARCH. GET EVERYTHING IN WRITING. DOCUMENT YOUR BELONGINGS. And think twice before trusting New Joys Moving with your home and possessions. I will NEVER use New Joys Moving again. read more

Tl;dr Customer service tries but falls short. Weeks now after the move, with all of our boxes unpacked, we cannot locate our marble side table. It's heavy, not small, hard to miss. I realize it's on me to have thoroughly checked. This complaint isn't about the missing item. It's about their customer service to address it. They dismissed the concern, stated we should have been checked the truck after the move, promised to ask the movers on that day, but after that I can only get voicemail which is not set up for the number... your customer service phone number does not have voicemail. The scheduling of the move was also an issue. I called to book, received verbal confirmation, called a few times to confirm if they bring the cling film wrap and moving blankets, and the day arrived and...no one came. I had to follow up and wait for them to send 2 trucks 3 hours later. Movers are fine. The issue is just service. If you're doing a move once, do it right and just don't risk it with terrible service. Find an alternate read more

New Joy Moving Company - Movers Near Me - Sunnyvale, California

Hired this company in November 2025 , the move itself went smoothly , till I discovered that all my jewellery were stolen. They were located in a drawer, which luckily I remembered who was the person packing and moving. I reported it to the company, zero action was taken. Dishonest crew ;( read more

The service is affordable. They're very strong and fast! Not much to say other than you can rest assured they will get your stuff (even the big or oddly shaped stuff) there safely, wrapped in plastic too! read more

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I had moved earlier this month from a 1 bd to a 2bd. It was pretty neat effort from Ciro and Peter to help us move. They did a great job taking care of the furniture and fragile items and there were no issues starting them back after my move. My only complaint/advice is for the company to inspect the homes prior . With 2 people, it took 8 hrs to move. It would've been a lot better if I got 3 movers. That may have costed me more than it should've have. read more

The experience was quality mixed. The movers themselves were good - they worked carefully and tried not to damage anything, but thr organization left something to be desired. They arrived late, so we had to wait longer than agreed. The process itself took longer than promised, which added uncessary stress. On the plus side, our belongings arrived intact, the movers were polite and tried to do their job as carefully as possible. read more

I was looking for a moving service throughout the Bay Area and was recommended to try Joy Moving by a friend. They were slightly late but called ahead to let me know, so I appreciated the communication. We had already packed and boxed most of the smaller items prior to the move in order to save time and costs, but the movers helped with loading and wrapping some of the larger furniture items before packing into the truck. They also laid down some mats to help protect the floors during the move as well. Overall the movers were efficient, pricing was transparent, and I would recommend utilizing their services. read more

Quick and efficient service, my family has used twice for our moves from different areas of Sunnyvale to San Jose. We had a LOT of stuff, big furniture, piano, they can do it all, assemble and dissembled bed, etc. The workers waste no time and are very well organized and prompt! They wrap everything well and come prepared with tools and equipment. They have a coordinator (English service), that helps arrange booking details, aka #ppl, locations etc. Cash only! Overall better rate than other companies in this area ($110-$140/hr + depending on # movers needed), they charge by hourly rates and up charges for special items, as well as $10 cash tip per mover per hour. read more

Very poor customer service. They are only responsive when booking a move, but should you have issues with the move and require a resolution, they will go MIA. You would have to constantly follow up, otherwise they will not proactively communicate and work towards a resolution. I have been waiting 3+ weeks to get compensated for the damage, but no where close to hearing any progress letalone a full resolution. I suggest you look elsewhere. read more

New Joy Moving Company - Damaged furniture during move - Movers Near Me - Sunnyvale, California

Richard and Mr. Xu were so fast and moved everything with the required care. They were super supportive of my son's curiosity and turned the move into a fun adventure. The company was also super supportive on the minimum hours and offered a competitive price. I ended up paying for an extra hour but that was the most competitive minimum I could find. Thanks so much for checking an item off of my todo list! read more

New Joy Moving Company - Movers Near Me - Sunnyvale, California

We had one of the worst moving experiences. Two people showed up with one small dolly. They carried one small part of the furniture at each time. We tried talking to both the main office and the movers and they were of no help. We move almost every year, it is a 2 bedroom apartment with only 2 people and it has never taken more than 3 hrs. They took 5 hrs as we were paying a per hour price with a mandatory $10 per hr tip for each mover. On reaching the new house, they didn't remove the cling wrap or clean up after all the packing material they threw around and kept forcing us to empty boxes and help them. Very unfortunate experience read more

Best value in the Bay Area! - hard working guys moving efficiently and wrapping all furniture correctly - communication was very good and quick - price is unbeatable - moved over 40 boxes for an 8 hour move - would use again great job read more

New Joy Moving Company - Movers Near Me - Sunnyvale, California

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Be careful, they changed the price on me. I was given a quote, EXACTLY AS WRITTEN: "Price：$110/hr 2 movers minimum 2 hours Extra one hour for travel fee ($110)" Our move was 2.5 hours total, 1.5 hours actually moving and 1 hour driving. So the total was 2.5 x 110 (but there's a 3 hour minimum which is fine) I was ready to pay 330$. However I was told my total was 3.5 hours because apparently the extra hour for travel fee was on top of the 2.5 hours total? Yeah they were trying to charge me an extra half hour, I refused to pay. The lady on the phone kept arguing with me, even though that's exactly what the quote said. She kept asking me how much I'm going to tip the workers (I assume to take their tip). Overall pretty sketch interaction. The movers were amazing though. 10/10 movers very professional, wrapped everything, put down a carpet, were very careful moving. read more

This was by far the worst moving experience I've ever had. We moved from a 1,500 sq ft 3B/2B home to another 1,500 sq ft 4B/2B home just 10 minutes away, but the move dragged on for 10 hours (9 AM - 7 PM). The company sent three movers, but only one seemed experienced. The other two were very inexperienced -- while they tried, they worked painfully slow and unorganized, which wasted the entire day. The customer service was unbelievable. At one point, I called the office to ask if the crew could move faster. Instead of helping, the front desk lady told me they should stop the move immediately and asked the movers to leave -- even though half my belongings were already loaded on the truck. When I explained I have an infant and a preschooler and asked how my kids were supposed to sleep without their beds, she said, "They'll just have to sleep on the floor." I was panicked and shocked at such disregard. On top of that, she warned me that if the move went longer, they would charge me double. Completely unacceptable. To make matters worse, they broke one of our expensive bookcases and damaged one leg of our Nanit baby camera. I've used many moving companies before, and this was hands down the worst -- slow, unprofessional, careless, and with the most appalling customer service I've ever seen. Stay far away from Joy Moving. read more

Fantastic will hire again Very quick and effective and careful Rayes and team Xxxxxxxxx read more

Great experience with this moving company! Very fast, very professional and great value! Had the best deal on the market amongst their competitors and that is why I choose them. They arrived a little late which I don't mind and they neatly placed protective mats on the carpet and neatly wrapped my furniture and quickly did the move. Will definitely choose them again for my future move. read more

Efficient, on time and successful 3.5hr move. I would highly recommend their moving services.

Roberto and his team were fast and efficient with attention to all our needs. They were friendly and supportive. We highly recommend for a quick local move in the Silicon Valley! read more

New Joy Moving Company - Moving truck - Movers Near Me - Sunnyvale, California

I've used New Joy Moving four times over the past three years. While my earlier experiences were positive, my most recent move on 6/19 was disappointing. 1.Unreliable scheduling: They were originally scheduled to arrive around noon. The day before, I was told it would be 8:30am. Then on the morning of the move, I got another call saying they'd try for 11am due to traffic--yet they showed up at 8:30am without notice. What happened to the traffic delay? 2.Careless handling: One of the movers stacked several suitcases poorly, and they fell over twice while being moved. 3.Damaged furniture: My chair arrived dirty and chipped, with no explanation offered. My nuggets were not wrapped and was all dirty. 4.Unprofessional behavior: During the one hour of loading, the crew took three smoking breaks, leaving the job frequently. I was really disappointed with how this move was handled, especially given my past positive experiences. I hope New Joy Moving takes steps to address these issues. read more

This place is legit. Look. No moving company will be perfect, especially if they are asked to move non stop without breaks. Will explain my experience and yes, will give them a huge compliment. Re: day of move and experience. Was amazing. Movers came on time. And boy did they move quickly. Maybe to quickly (which I'll talk about later) but I really thought it was due to the interest of the client (aka faster you move less money spent). After the smooth move, my TV was mounted, only to make me realize it was damaged/broken. This was my prize possession so you better belive I was furious at first. But. They solved quickly and surprisingly were looking to resolve the issue. That said. Ali. I want to call this lady out. She is amazing. She actually made me feel like she sincerely cared, which to be quite honest, is super rare in this feat of business. I was reimbursed. Cutting my long story for you all. Bottom line. Im impressed and will do business with them again!! read more

I had a great experience with this company. The two movers i had were Ciro and Peter. I only moved around a mile away and the two movers did a great job moving everything and unpacking everything in the different rooms. They were considerate about taking off the shoes on the new carpet at the new home. They took good care of all my belongings with out damaging anything, even the very heavy objects i had. I was really impressed with the whole experience. I would defiantly use them again. Good price also read more

It was absolutely fantastic to work with Rich and team from NewJoy. They are very fast, kind and helpful. They were accommodating of sharing truck for friend's move and still was able to complete the move of two houses within 4.5hrs. This the best Bay Area service I have seen. They are affordable and value customer's time read more

New Joy Moving Company - Rich and team - Movers Near Me - Sunnyvale, California

The first time we used New Joy it went well . The second time we used them... we had them take some things to storage .. when we went to the storage unit there were things missing ... two tool bags had missing tools .. athletic hats and Levi jeans. I called the company and spoke with a woman who said the owners were in China and that there was not a manager or anyone I could talk to . This issue has not been resolved . I filed a police report . If you have any problems with this company there is no one who you can speak with . I will not use this business again read more

I used New Joy Moving this week to pack up my Townhouse. We had ~25 boxes, several random items (like Stand Mixers, Plants, Treadmill, Strollers etc) that couldn't be packed into boxes easily. We didn't take too much furniture - maybe ~7 larger items like a TV, King Bed+Mattress, chest of drawers. It took ~9 hours to complete. The movers were friendly, professional, and took care of our items carefully. We worked with Ciro & Peter. I recommend this service! Great value compared to other quotes that we got. read more

Great movers, clearly professional. Took care of items, covered floor to protect from dirtiness and scratches. Friendly fun dudes. Roberto, Aldo. Took apart bed at arrival location. Moved my friends stuff too Recommend them for moving needs! read more

New Joy Moving Company - Movers Near Me - Sunnyvale, California

What a gift New Joy Moving was when I needed last-minute help at a reasonable price. We even had a bump, but they took care of it immediately. Can't wait to work with them again! read more

The experience with NEW JOY Moving (AKA Joy Moving, Joymoving123) was magnificent on Friday, May 31st! I found this company while researching for my BFF's move last December. They were amazing with her move! From the start of online communication, texts, and email communication to the final box carefully moved, all smooth. I relocated from San Jose to Santa Clara and I'm just catching my breath. I have much unpacking and culling yet hence my delay with this review. PEDRO & JOSE were a dynamic duo team. They rolled out the red carpets and worked non-stop for nine (9) hours straight! I had no idea how unprepared I truly was for this nearly 20 year impending event. They smiled at every turn as they filled their gigantic truck, box by box, appliance by appliance. They even dismantled both beds. Needless to say, I filled their giant truck to the brim. This left me to hire a second moving company to finish my job. Between my SUV, vans and pick up loads, it was taking too long to finish up. My experience with the second unnamed company will remain nameless and void of review given the contrasting experience. Fun fact, the second movers (English speaking project lead Jonathan) worked for New Joy previously. He's a smooth talker. He called and insisted on arriving an hour early. I was not ready. They arrived and I offered Jonathan a canopy tent from my yard (listed FREE in craigslist). He was elated to load that for himself. Lastly, I was stunned when I found a huge ball of plastic wrap in my garbage can. New Joy insisted on taking all used debris and never accepted a single item I offered. In closing, New JOY hooked up my appliances, unwrapped all items and even moved a few giant potted plants (I gave away) into friends cars. They are a 6 STAR team. Pro tip- the rates are cheaper on week days and there is typically better parking too. Thank you NEW JOY. You lived up to your name. read more

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Richard and Noah helped me out. They were efficient and kept in contact. I've used movers from other companies before and they broke part of my items and didn't tell me. Richard and Noah were pretty good about what they were planning to do and what I wanted. They checked surrounding areas and emphasized any potential for error. read more

Moved with this company 5/3 Pros: -On time for the move -worked hard -didnt run the clock Cons: -tried to change rate after initial quote was agreed to -ignored using provided, custom packing materials, instead plastic wrapping our artwork, leading to chipped custom frame -didnt lay protective carpet down for some of their path into their house, causing new LONG scratches along the path they used -denied all responsibility for the damage and movers tried to gaslight us that it couldn't have been them and that the damage was already there -never followed up on reported damage after the move If you move with these folks, know what you're getting into. read more

New Joy Moving Company - Chipped frame - Movers Near Me - Sunnyvale, California

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We had a moving for the newly renovated home so we need their attention to everywhere. Richard and Iven were very careful and also helpful for any requests we had asked for. I really want to recommend these guys who planned a move anytime! They are the best!! read more

New Joy Moving Company - New joy moving - Movers Near Me - Sunnyvale, California

This was stress free moving. The crew was very friendly and exactly on time. They did not stress about the amount of things I had, but carried everything out with a smile. The time it saved me booking this service, rather than doing it myself was worth it! I can't remember their names, but I appreciate them. read more

Ciro, Saul, and Peter! They were so great! So nice and personable! They worked so hard and I couldn't have done this move without them! Even though it took longer than expected, they still powered through the long day and were still working hard as if they just started! read more

New Joy Moving Company - Movers Near Me - Sunnyvale, California

Richard and nick were great, fast, and efficient. They arrived on time and finished the job quickly. Highly recommend NJ moving company!

Richard and Mr.Cho were amazing! They made everything smooth and easy for us. Highly recommend hiring this company. Very nice people.

Peter, Ciro and Jose were absolutely amazing! They moved everything so carefully and were very patient when I changed my mind and asked to rearrange things. I appreciated that they made sure to always take their shoes off before getting into my apartment. Customer service were very responsive over text messages. I also had the option to rent reusable boxes from them for free with only a fully refundable deposit as long as I return them within 2 weeks. That was very helpful. I highly recommend them. read more

New Joy Moving Company - Jose and Ciro from Joy moving company - Movers Near Me - Sunnyvale, California

They arrived on time and did a decent job, but they didn't accept to move computer monitor, we took that in the car and the display broke. Wouldnt recommend their service since they don't handle any display related stuff, overall disappointed with the service. read more