It's take out only. I've had better. The chicken teriyaki is half of a regular piece than other places and a bit dry. Shrimp fried rice has no flavor. Woman was friendly when I picked it up. Not sure I would get from them again. read more

Chicken chow mein and egg roll with wonton soup. Outstanding nice background of ginger and other subtle flavors. I will return. Ordered a house chow mei fun to go. read more

New King Yen Too - Chicken chow mein and egg roll with wonton soup. - Chinese Near Me - Southwick, Massachusetts

I have been a customer for over 7 years. The food was good but in the past two years the freshness and quality has steadily declined. cant waste money on food this bad. General chows was awful like it was three days old too tough to chew. read more

I don't know why the bad reviews, I've enjoyed this place every time I have been in. There is usually one young gentleman manning the phone and serving the tables, he is efficient and pleasant - he even remembered my fiancé's order after one visit. The crab rangoons are very good, lots of flavor and not greasy. The wonton soup is very tasty. The Fuji Yama salad is my absolute favorite - chopped sushi fish and crab with a spicy sauce. The Singapore chow fun is spicy and has plenty of shrimp and meat. The egg rolls are excellent, not greasy. The general tso's chicken is nice chicken, I do the friend rice with it and it's good. read more

Such a sweet girl working her name is kenzie, great service and amazing food!! Definitely recommend

The chicken wings is crispy but not fully cook, the pad thai is a joke cant be any worse. Sushi is just alright so so. I still prefer agawam location for the chinese food better quality. read more

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My wife and I went here for the first time and were both not impressed: service was terrible and I had to get up to go get our napkins, silverware etc. the sushi we had was not very fresh. The sushi chef was great at what he does but he is clearly working with less favorable products. I knew what to expect when I saw the pickled ginger come out instead of the fresh stuff... read more

New King Yen Too - a plate of sushi - Chinese Near Me - Southwick, Massachusetts

Not good at all. Doesn't seem to be normal Chinese cookers and food was gross. Ended up tossing it.

The food was exquisite and service was excellent. The young woman at the counter was incredibly nice and hardworking I believe her name is Amanda! Would always come back here for dinner any time! read more

The food was okay, but one might be better off going to a buffet. The waiter criticized us by telling us we ordered a lot and continued to mention something about the quantity of food every-time he brought a dish out. Also, the timing of the food was off. The restaurant brought out one dish at one point and it wasn't til minutes later the next came out. Appetizers came last. They also gave us the wrong bill which we had to correct. All-in-all, the quantity was good, the quality was okay, but the service was poor. read more

This place is gross. The food was mediocre, rice is wicked greasy. We had a puddle of oil on the bottom of our plates. Probably the grossest general tso chicken I've ever had. The glasses for our water were dirty. The service was really slow, and we were one of 2 tables in the restaurant. The soy sauce containers were sticky. I feel like puking after eating at this place. Never again. read more

Best Chinese food in Southwick. They have delicious vegetable lomein and their sweet potato sushi rolls are awesome.

We've been looking for a new Chinese restaurant in our area as sadly, some did not survive. This is the one! The food was fabulous and it was quick. We will return. read more

Food is sub par. Service has been horrible they need to hire more then one person to work there I have eaten in several times and it has taken more then an hr to get my food. They had 1 person waiting/bussing tables, prepping take out orders , answering the phone, checking out pick ups ect. And I think they only have 1 chef for both Chinese and sushi. This is the only n Chinese place I have ever order from for pick that I have been told 30 min and still had to wait anther 20 once I got there for my food. They consistently forget/ mix up my order. They do have very good ribs. Their shrimp toast taist like it has been soaking in grease. read more

The food is good, but the customer service has a lot to be desired. Last night we ordered dinner it was busy which would be totally understandable due to New Years Eve. When we go pick it up ok another half hour no problem. 1 hour goes by to give more time, when we call "we have no order under this phone number maybe you called other place". So I get on the phone I'm like we ordered this food 2 1/2 hours ago and now you tell me you have no order with our number? She's like you still want we make it 15 mins, so when I get there I said you made us wait 3 hours basically and then say we have number for this order? Then proceed to laugh in my face and which made me blow my top, which I never really do. Then you can't even apologize or even offer a discount for your mistake? Needless to say I won't be ordering from this place EVER AGAIN! Customers always come first and not to be laughed at, that's why I said to her it's not funny when she laughed in my face! You making us wait and then blaming us as if we made a mistake? Customer service is definitely a service you all need to work on! read more

My family put our order in a noon for a 6pm pickup. We got there at 6:05pm. There were 14 people in line. No one came out to call you if your order was ready. Instead you stood inline until it was your turn to go in. Even if your order wasn't ready. The first person went in, 10 minutes go by he comes out, says "my food wasn't ready so I just waited." After 40 minutes we just left along with others. Absolutely terrible service. Drove by and food in paper bags is just sitting on the tables. read more

My husband and I order a lot from this restaurant. Today we ordered and everything was luke warm. When I called to complain the man argued with me. This will be the last time we order from them!! read more

Don't understand why this place has such low reviews. The food here is delicious, the PFR and lo mein is amazing and the crab rangoons are to die for. I've never ordered the sushi before but there other menu is full of deliciousness. read more

Concerning health code violations. My friends and I got a bunch of Chinese and sushi takeout this past Saturday. When we began eating it, I found a staple on top of one of my pieces of sushi. A few minutes later, my friend found a staple stuck in the rice in one of the pieces of her roll. After that, we decided to call and say what happened. The hostess who answered our phone call was very nice. She was communicating with a man named "Yen", who I'm assuming is the owner, about our issue. She didn't put us on hold so we could hear the conversation. Yen had her ask if we wanted them to do anything. We asked for the sushi to be refunded. He wouldn't do that, but he offered 15% off the next time we ordered. We let them know that the chances of us ordering from there again are very slim and this is something that should be taken much more seriously. Very disappointed with the way this was handled. My mom was planning on ordering a bunch of sushi from there for Christmas Eve, but after this, she's changed her mind. Can't see myself ordering from there anytime soon if ever again. read more

New King Yen Too - Staples in the sushi! - Chinese Near Me - Southwick, Massachusetts

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I would NEVER go here again !!!! I have been going to King Yen in Agawam since it opened , I grew up and lived in Agawam most of my life , we moved to Granby CT and the Southwick one was closer to me so I figured I would try it - Its the same family BOY WAS I WRONG - All I ordered was Spring Rolls and Scallion Pancake and I got Chicken Fingers and some rock hard thing which didn't even resemble what I ordered. I tried to call them back to tell them to refund my card I wasn't driving back there and they didn't even answer the phone ( it was 7pm they were open) I then called the Agawam King Yen to be told we have nothing to do with Southwick we sold that one. NO WONDER THE FOOD WAS AWFUL LOOKING & MY ORDER WAS WRONG - I left a message - we will see what happens. If you want REAL KING YEN - GO TO AGAWAM read more

As far as Chinese take out goes, this is my favorite place in the area. The food is always good and the service is friendly. We have eaten in a few times and it has always been pleasant. I love that it is one of the only places around that still brings you a pot of tea and those fried crunchy things. Love the sweet and sour chicken and the Mai Fun noodles. read more

The only reason they are getting two stars is because of their crab rangoons. I have to admit they are pretty delicious. I live right up the street and was going there quite frequently. It always annoyed me that the server/manager girl that is always there never smiled or acted like she remembered me even though i was there often. After the last two visits i will not be returning... Ever! The second to last time i was there i got the seafood soup, i think they call it Shan Shan soup. The shrimp and scallops in it were very obviously going bad. I didn't complain because i had gotten take out and didn't want to make a big deal by calling and complaining. The last time I was there I ordered the Hunan Shrimp. I asked the server how it was and she said "spicy and sweet" which didn't tell me anything that the menu didn't tell me already. When i received it, the dish was beautiful. When I went to eat a shrimp i realized they were all stuck together with a hard sugar substance. I tapped my fork on it and it made a sound like glass. I managed to separate one from the pile and tried to take a bite. My teeth stuck in the sugar like a candy apple. I stopped eating because i'm pretty sure i would have lost a crown. When the manager/server girl came back she didn't ask how it was. Just asked if i wanted it wrapped. I told her it was way too hard like candy and she said "yes, thats what i tell you". I told her to just throw it away. She brought me the check with the dish still on it. When i questioned her she got an attitude. I paid, but i will not give them another dime. read more

Best General's and best sushi around! My favorite place in the area, only bummer is they don't serve alcohol.

If i could give ZERO stars... i would. this place has given me food poisoning, not once but TWICE. each time i have been sick for two days or more with severe vomiting. the first time i had just returned from out of the country, so i attributed my sickness to that experience. but being sick for the second time the day after eating here, i know for a fact it was bad sushi. Each time i had gotten raw fish as an ingredient in the sushi i ordered. if you enjoy getting food poisoning then by all means dine here all you want-- but if you're like me, someone who takes health code violations seriously, i would avoid this place at all costs. read more

This was probably the least desirable food I have ever had. I ordered vegetable rolls (spring rolls without shrimp) and they were just mushy gross. I also ordered chicken fried rice... the rice was crunchy, the peas were clearly either frozen or dried - but crunchy nonetheless. Gross, don't waste the money. read more

i have been to this place more than 100 times probably, for the past 5 years id say. My family always got chinesse at this place and later i always went there with my best friend. I also tried sushi there, Yum yum!!! having dinner or lunch at this place is amazing, not too crouded, atmosphere is really inviting and the food, oh the food! Soo soo good!!! i totally recommend read more

The food is always good. Sushi is good and the hot and sour soup is too. The staff is not very friendly or I would have given it 5 stars. I'll be back when I'm in the area. read more

I used to go to King Yen in Agawam, MA but when King Yen too opened I started going to the Southwick location because it was closer. I know that the 2 restaurants used to be owned by the same family, but I don't think the Southwick location is anymore. I say this because I haven't seen the same family members at this location, it's as everyone is different, the sushi is a new-ish thing and the food taste has changed somewhat. I love their chicken and beef and broccoli, won-ton soup, beef teriyaki (not chicken *shudder*) and egg rolls. I have never tried their sushi/sashimi. I have eaten at this location since it has opened over a decade ago. read more