It's a shame you can't give ZERO stars otherwise I would have selected that option! Avoid this place like the plague!!! Bought a $729 toilet here, couldn't get it to fit in place and they wouldn't take it back!! When I went to return it they asked me if I placed it on the wax ring and I said "yes" because I had a helper and thought he'd already placed it, but that wasn't the case. The base was free and clear of wax. On my first attempt without the wax ring, I realized I couldn't get the bolts into the slots in the floor fitting because the bolts are inside a hole in the porcelain base of the toilet and the walls on each side of the toilet leave no room to bend my wrist and get the bolts in. At that point I realized it was impossible and decided to return it. When I returned it, they asked if I had put it on the wax ring and I said yes initially, because I thought my friend had tried seating it, but he hadn't. So I returned 2 days later with the toilet, told them it hadn't been seated on the wax and they still refused to take it. Also asked me if I had the box and when I told them "no" they restated that they can't take. The box it comes in is well-made of heavy cardboard and put together with heavy staples. It's made to keep the product safe during shipping. No one can't take that box apart and keep it intact for reassembly!! It wasn't meant to be disassembled and reassembled!! Using the box as a "no return" item tells me these two guys are a pair of "scheisters". Stay away from this place and take your business elsewhere!!! Anybody want a brand new $729 unused toilet that is worthless to me!! Thanks for nothing NLB&K!! read more

Dave from new luxury bath is an amazing person to work with and plan your bathroom. Initially we were lost on how to plan our bath vanities, lighting, tubs, fixtures. He gave fantastic suggestions of top notch products considering functionality in mind. Dave is genuinely a great person. He waited beyond closing hours to actually show us various products and even found pictures of installations of vanities we were looking for. He truly went above and beyond. I would highly recommend this business for the best in class service! read more

Dave is knowledgeable and easy to work with through the surprising number of decision points needed for a bath remodel. Excellent communication and customer service, and his pricing is very fair. A very good experience. read more

Was very pleased with the service I received from Luis who helped guide me through my choices for bathroom fixtures for my bathroom remodel. Am very pleased with my choices plus he was very knowledgeable and handled a defective part with ease. Job is finished and I'm now enjoying those choices. read more

The showroom is amazing and product knowledge second to none. There is so much to know about the different products, layout and installation. I really appreciate all the guidance I would have ordered all the wrong materials if I hadn't described the project and our wishes properly. Our Plumber wasn't familiar with some of the products and how to install them, he put a call in and the staff walked him thru it avoiding any delays thanks for everything! read more

Good customer service, & knowledgeable staff - Dave was able to help me, that's who I'd ask for read more

My husband and I are wrapping up the overwhelming process of going though a remodel for our home. We visited the showroom which is so beautifully laid out. We had the pleasure of working with Dave. He was so kind and patient with us through the entire process. His knowledge of all the products that we looked at was extremely helpful with our decision making. He was very detailed and organized which really made the whole process go so smoothly. His staff was also kind, helpful and knowledgeable if ever Dave wasn't around or available. Would highly recommend this showroom. read more

I initially planned to go to the Plumbery, but was recommended to try this place. They are just a third party retailer, you can get most of the products they offer online directly by the seller or an online retailer. Unfortunately, I caught Dave in two lies, he tried to throw the vendor under the bus for his own mistakes and when confronted about it, he was at first defensive but admitted when I understood what happened, that he did in fact lie. (The first lie was that the vendor sent the wrong parts when he entered them incorrectly on the receipt, the second lie was getting the replacement parts were never ordered until a week later when I called asking for an update, then magically they get fedex'ed two days later. Both times he blamed the company. I called the company, and they cleared and proved that the error was in fact on the retailer, not them) To try to come to a middle ground I asked for help selling or returning medicine cabinets that wouldn't fit in my bathroom due to not being able to recess, he said he can't help me and walked away. A bit of a d*ck, I wouldn't recommend working with this company. You'll be lied to and not treated well for parts you can just get cheaper online. I do not and can not recommend working with this retailer. read more

This review is a little over due but here it is and if I could I'd give it more than 5 start. I initially started at a different store but quickly ended up at LB&K and I'm very happy I did. Dave is super easy to work with and very knowledgeable. There was times where I couldn't stop by the store to place orders instead I would email, text or call . I'd take a pic of what I want and send it to him with in an hour I'd get an response. Always included invoices and stayed on top of all my orders and there were a lot of them. (5bath fixtures, kitchen and endless number of cabinet hardware) and everything else in between. :) The store is beautiful and is full of top of the line items. There's something for every taste. I def recommend it. You will get the best customer service ever and the product is just a great. Now go see Dave! :) read more

None of their stuff works with standard plumbing, they refuse to tell you that when you make the purchase but most of their customers have to completely redo their water lines, cut open the dry wall and repaint. Be prepared to spend another grand for plumbing work. read more

I went in at the recommendation of my real estate agent. Nice selection. Dave was helpful. I wanted to buy Toto toilets because I had them at my last home and they were fantastic. Dave was very fond of Icera because of great performance and lower cost. He showed me impressive videos about what the Icera can easily flush. Soon after installation, the handle of both Icera Vistas would frequently stick. At one point, there was a clog in a toilet which was not an Icera but shared the line. The Icera handle stuck and water continued to flow. It filled the toilet and went out onto the floor. The water damage was thousands of dollars. I had a deductible of $1000 and that was my cost plus a lot of headache. I called Icera and they sent out two "upgraded" handles. Since that time, one of the toilets is beginning to stick again. After lengthy discussions with Icera, they are sending out another new handle. Wish I had purchased the Toto. Plus, the skirt on the Icera makes installation much more difficult. Three stars represents recommending a product that has made my life very difficult. read more

I ordered 3 new toilets for my new house. Service was fantastic as I was unsure what model I wanted. The owner gave me several recommendations and helped me chose a model that fits my decor. The toilets arrived earlier than expected & exactly as ordered. I couldn't be happier with my purchase! read more

We showed up on a busy Saturday afternoon and had to wait around for a little while to get help. After browsing around for a few minutes, I was impressed by the variety of choices of quality brands. Not your run of the mill big box store options here. Once we did get helped, it was worth the wait. Brian killed it with his knowledge and pointed us in the right direction. I grabbed as much information as possible and went home to dig around on the internet. We found that they were comparable on nearly all the prices that were on the discount sites. Even when we did find a product that didn't meet their initial quote, Dave went out of his way to work with us. Awesome experience and hope to work with them in the future! read more

The worst retail experience of my life. Paid over $1100 for plumbing fixtures in March 2022, told in May there was a manufacturing error and they had to remake the faucet, wouldn't cancel the order for the $795 faucet, zero communications thereafter. In August 2022 I called and asked for a refund of the $795 faucet that I never received, plus $350 in matching accessories I had already received, person took message and no one called me back. I called again, got the sales guy on the phone, he refused to refund me and he wasn't remotely professional or caring, said it was already shipped to me but couldn't tell me when, said he'd get back to me, never got back to me, and then a couple of days later I get the faucet shipped to me from the manufacturer. 5 MONTHS AFTER I ORDERED IT. No apology, no courtesy call or explanation. New Luxury will not refund me and I am stuck with a $795 faucet and $350 in matching accessories that I can't use. Who is going to hold their bathroom remodel indefinitely for a faucet?! New Luxury took zero responsibility for the error or delay and simply did not care about me as a customer much less a human being. I also went in there knowing I wanted a Toto toilet, they somehow talked me into a piece of junk that won't ever flush on the first attempt. Just an unpleasant, expensive, frustrating and upsetting disaster from start to finish. I have over $1100 worth of Sigma brushed bronze Jefferson faucet with matching toilet and towel holders never removed from packaging. read more

As the name suggest, designer's high end bathroom faucets and baths. High quality, beautiful design that you don't find elsewhere.

Great Customer Service! Very prompt and was even willing to match prices. Family owned - they take pride in what they do. I am very pleased with the level of service. As an Interior Designer, I was able to rest assured knowing that they were taking care of my orders. Thanks Dave! read more

Great selection of bathroom and kitchen stuff. High end to mid range stuff. We bought bathroom hardware, faucet, shower head, and mirrors from them. The customer service was top notch. I would recommend this place to all my friends and family. read more

I am updating my prior review of 5 stars to give another 5 star review for a separate remodel job. Normally I'd let the other one stand but the service was so amazing that I wish I could give six stars. Two years ago, I used Dave & NLB to remodel a bathroom. Then I moved across the country to Maryland and had to do some more remodeling in my new home. I thought I'd find a local shop and buy fixtures in Maryland. That didn't work out since most of the shops in the area don't have anything better than Home Depot on display. What they do have if it's better than the Depot is hard to get and half of what they can show you is only in a catalog. You cannot sit in the bathtubs or see the whole of what you're buying until you have already paid for it and shipped it! Madness. The product knowledge and sense of getting things done was also conspicuously absent. I was very disappointed. So I called New Luxury Baths, sent some photographs and asked if Dave would be interested in doing some cross-country business. Over the next couple of months, Dave went back and forth with me on email and on the phone with internet links to photos and product web sites. Before you know it, all my sink and shower plumbing had arrived, along with a towel warmer and other wall hardware (TP holder, robe hooks, etc). He had advice about which company was reliable, which company cost more and why, what I'd be getting with one product versus another, and style advice as well. Everything that arrived was to my liking, and to my plumber's liking too. Dave was, as always, on budget and on time. He was also on-point with the quality of the product. In internet ordering of such parts, there are a lot of low-quality competitors. I am a savvy shopper but I wouldn't have made nearly as good choices without his expertise. Here's the six-star amazing service item, though. I had ordered a big, free standing tub filler from a shop in Canada months before, and before I realized I wouldn't find a local shop I liked. The tub filler was ordered in April and back ordered until June. Finally, by early August it had not arrived and wasn't due for another ten days. I could not wait anymore because the house was to be appraised and refinanced in less than a week's time and I had an open ceiling and a bathtub sitting in my bedroom! The non-existent tub filler had halted the entire job! Workmen were sitting around waiting or moving on to other jobs. I called Dave and told him I was in big trouble and that I needed a good quality tub filler on X budget +/- 20%, and I needed it either the next day or the day after. Within 30 minutes, he sent me an email with a picture attached of a good looking tub filler that he could get quickly and that would work in my bathroom. He had one in stock, which is quite rare, and he sent it overnight. It arrived in less than 15 hours and was installed in time to save my refinancing. Dave is my plumbing hero. He can be yours too if you need one. I can't recommend this business enough. It's worth the drive to Livermore, and what's more, it's worth doing business from 3,000 miles away. read more

Came in and was not greeted. We were not acknowledged at all. Faucet samples were limited and we waited over 10 minutes to see if one of them would help us. Poor customer service. read more

This is a great place. Dave the owner is very easy to work with, and he has a great selection of high quality unique fixtures and tubs/sinks. Home Depot and Lowes offers inferior product now, at one time they offered decent fixtures. If you want something that is going to last a lifetime and look great at a fair price this is the place to go. read more

We are just finishing up a 6 month remodel and purchased all new sinks, faucets, medicine cabinets, a vanity, all new shower systems and linear drain, bathroom lights etc. through (Dave) New Luxury Baths and Kitchens. I couldn't be happier with the service and professionalism we received from him. If you have shopped around and didn't see it in the showroom, just ask - they can get it for you. If you know what you want their pricing is great and if you want everything to come in a single shipment contact Dave. He's been the best during this crazy process and so easy to work with. read more

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This shop should be your first stop in the purchase of any bathroom remodel! We were so impressed with the presentation of products. We actually thought this was a new place, but were surprised to find out that NLB has been around for 7+ years. Dave keeps his showroom absolutely perfect! So much so, that we thought - just by looking around - that we'd be priced out of the fixtures we wanted - delighted to say that we stay within our budget - NLB has great prices! Even our Marble Fabricator commented on the quality of sinks that we'd purchased from NLB! If you want cut-rate products - shop at the big-box stores - if you want personal attention and keen attention to detail - shop at New Luxury Bath & Kitchen! read more

Unlike a big box store, we received the custom knowledge and help of a professional. We had friends that used him to remodel their bathrooms in their home and Dave came highly recommended and we couldn't be happier to recommend him to our friends and family. One item was back ordered from the manufacture but he stayed in constant communication with us as to when that fixture would be in. The customer service is 5 stars, the products are 5 stars, and the prices are extremely competitive. Thank you New Luxury Baths & Kitchen for an amazing experience! read more

We needed to replace a toilet and the big stores were not able to provide the one we wanted within a reasonable time. I contacted New Luxury Bath & Kitchens on Saturday to inquire about the model we wanted and was informed they had one in stock and it would be available for pickup on Monday. It was ready as promised. There was a bit of a price premium but it was much better than waiting another week. read more

My husband and I are remodeling our kitchen and doing a mini bathroom remodel. I pass by this store every day on my way home from work. We went there today to check out the store and see what they could offer. The guy who was working there never got up out of his desk chair. We said we were remodeling the kitchen and I said I really liked a sink. The only thing he offered was a list of contractors. My husband mentioned he liked a few bathroom sinks and nothing. We totally felt we were being snubbed This guy had his nose in the air. We are doing a refinance and putting the money into a total kitchen remodel and partial bathroom remodel. We live close by. I am really not sure why he was being so rude. We were dressed fairly casually but that does not indicate whether or not someone has money. read more

My husband and I looked everywhere for fixtures for our master bath remodel We finally found New Luxury. They had fixtures we had not seen anywhere else. Even better, the prices were more than competetive. Dave has been great--he's knowledgable, helpful, and patient! We live over an hour away from Livermore, but it's well worth the drive. I would not hesitate to refer friends, or go back again. read more

I would give these guys zero stars if possible. I've been there twice now. The first experience wasn't great but I ended up buying my bathroom vanity, sink, faucet and mirror from them because they came highly recommended from my contractor. I wanted to re-do another bathroom of mine so I went there again a few months ago. There were two guys working there (might be father and son). Neither one of them got out of their chairs to show me or my wife around. I'm not calling them racist but when customers of a lighter persuasion came in to look at sinks, they were all over them. I will definitely not be going back. read more

I am not sure what I would have done with Dave and New Luxury Baths, we are in the process of building a vacation home and being computer savvy I thought that I could just purchase everything on the internet, I have never been more wrong. Dave was great about working with us on picking all of the fixtures for four full baths, two half baths, laundry room and kitchen, this was not just limited to the parts that we saw but also getting the correct parts that go behind the walls. Once we picked everything, Dave was able to make us and our builder a book with all of the spec's for what we purchased room by room which helped ensure that the correct fixtures when in the correct place. Once we were all done I figured I would check his prices figuring that we would have to pay a premium for his services and I was wrong, his prices were very competitive and I would highly recommend anyone who is looking for good service, selection and prices go and see them. read more

Dave has a great selection of products for all tastes. We recently had a service issue and he was very helpful getting a quick resolution.

Wow - ordered a copper table top sight unseen. It came within days of ordering in perfect condition from Mexico - it is awesome and looks fabulous in our kitchen on the bistro table. Perfect - thank you Luxury Kitchen and Bath for your integrity and wide variety of copper offerings. read more

We were in the beginning stages of a major remodel that included all of the bathrooms in our house. On a drive to the Bay Area from Sacramento, we decided to stop in to the store and met Dave. While there is alot of back and forth in the process, Dave was patient and instructive. He is very knowledgable about the different products and what would best suit our needs and budget. Eventhough we live in Sacramento, everything was delivered as promised. I recommend New Luxury and thank Dave for all of his help. Our house looks great! read more

This retailer carries an impressive selection of bath and kitchen fixtures. The problem is that the owner, Dave, doesn't possess good product knowledge. That is, the faucet he sells you might not fit on the bath tub he also sells you or the sink faucet may be too powerful for the shallow vanity sink. And when these deficiencies are discovered at or after installation, Dave is not very responsive. Bottom line - nice stuff, fair prices but ask lots of questions and don't expect Dave to guide you away from a bad choice. read more