The service is typically consistent, however, there are some technicians who are a lot less qualified than others. The place is relaxing and clean. They open a new set of tools with every client and wash every station between clients. They have new colors and have fair prices. read more

With Mother's Day tomorrow, I decided to treat myself to a pedicure. I booked an appointment online in advance and received a confirmation. I arrived for my appointment on time and noticed quite a few women waiting. I was told to pick out my polish and "wait." After about 15 minutes, 2 women complained that their appointment was for "45 min ago." After a bit, they were told to sit in the pedicure chairs but they were left unattended for quite a while again. Several of the other women who were waiting unhappily left. ( I should have as well. :- (. Almost an hour after my scheduled appt, I was seated and told to place my feet in water which had quite a few bubbles... I tried to make sure no fragrance was added (causes rash) but man who appeared to be in charge said "little English" and no one could help! I finally figured out it wasn't scented. The pedicure was okay though rushed. I was sent to drying area and told to "wait". After quite a while, I was checking my nails and noticed that the tissue used to separate my toes (instead of the foam ones other salons use) had stuck to one nail. I showed it to her and, with attitude she "fixed it" and told me to "wait " again. Again... she did not come back. I had a 12:15 appt... it was then 3 pm ( for a basic pedicure!). I went to the desk and paid and left, heading to my car. Next thing I hear "manager " yelling at me about not leaving a tip (I actually planned to and had it in my pocket but, with all the other drama, forgot). He actually had chased me into the parking lot!! tried to explain what happened but he was causing a huge embarrassing scene. At over 70 years old, I've never been treated so inappropriately and rudely !!! He told me it was my fault my toes were too close ( ummm never been an issue before!!). Then insisted (loudly) that I return to shop for "refund" People were staring... I was about to cry and told him ... I just wanted "to go home"... (I certainly did not want to be subjected to further abuse ). As I walked towards my car, he was still yelling. I cried on the way home: "Happy Mother's Day to me!!!" If you are in need of a nail treatment, I highly encourage you to seek any other establishment. read more

Really nice place, me and my daughter went without appointments at 9:30am for an emergency nails since we was attending a wedding at 1pm and they make a nice job read more

New Nails Spa - Nail Salons Near Me - Framingham, Massachusetts

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Great place to get your nails done. They are also kid friendly and the prices can't be beat.

Sitting in the parking lot writing this review because I am so beyond upset with the way my nails turned out. The pictures speak for themselves. I had high hopes for this salon from other reviews, but WOW! My nails turned out awful, and they still charged me full price, unbelievable! read more

New Nails Spa - Nail Salons Near Me - Framingham, Massachusetts

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It was an unusual Chinese or Korean nail salon place, not Vietnamese! I went because of the great reviews on Google, but I got unlucky and got the nail men in the room who were oddly in a rush - when I got my gel manicure, the man was a bit aggressive and grabbed my hands when he needed to work on it. He was also answering phone calls and booking other people, so I'm sure my nails could have been done in a fraction of the time. The 2-minute back massage was nice, but I won't be returning to a place that won't have nail techs focusing on my nails. read more

I wish I had read reviews before booking here. I wanted a special pedicure for my friend and I as a birthday treat. I booked the organic spa pedicure. From the momenet we walked in, I didn't like the vibe. No one was friendly and no one smiled. We waited about 15 minutes for our appt (not really a big deal). And then the entire experinece felt like two robots working on us. For me, I got a man, which I never like as every experience has been less than steller. This was no different. He never said hi or really even looked at me. I felt like I was in a pedicure sweatshop! The massage and the steps that went with this type were good, the pedicure was okay. My color got smudge in two places, which I just do typically have happen. They ended with a neck massage. This is a nice tough, but man, mine was rough. I should've just stopped him. There are so many nail salons, and there is no reason to ever go back here. They should take a few less appointments and hire humans, not robots. read more

HORRIBLE customer service! If I could give 0 stars I would! These employees are RUDE and the service is TERRIBLE! WILL NEVER GO BACK! In addition, when I called to talk to a manager about their awful service, I was told she didn't have time and hung up on me! About 5 minutes later, a man called me back and yelled at me! HORRIBLE PLACE AND PEOPLE! read more

Great place with fair prices. As they're getting busier they may be running a bit late on their appointments, but I guess is normal for a weekend especially since they do a really good job! read more

New Nails Spa - Brisa gel fill with gel color. - Nail Salons Near Me - Framingham, Massachusetts

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Worst gel manicure. They use drill on natural nail. Clean cuticles dry and leave stuff still hanging. Had left over nail polish on nail before he started to paint nails. Place was clean but not way I call what I had done to my nails a manicure at all basically just a nail polish change. Have nail pieces hanging from under neath now getting snagged on things. Will not return. Update: I will say that they read my review and were very concerned and reached out to me which is great customer service. Manicure just wasn't up to my standards or expectations. But definitely great customer service because they tried to rectify the problem read more

FYI: Despite being listed in the American Express Shop Small online directory, this business refuses to accept American Express as a form of payment, instead requesting an alternative card or Venmo. ------- I visited this business for the first time after learning of it via discount mailer. I was able to make a same-day appointment for a Regular Pedicure without difficulty. Upon arrival, I was warmly greeted and seated right away - it was not busy at the time of my visit on a weekday afternoon. After trying to upsell for a pricier service twice, we proceeded with my preselected service. The salon is spacious, brightly lit, and very clean. The pedicure area is outfitted with new massage chairs, and disposable liners are used for the basins. It is clear that each patron is treated with single-use and newly sanitized tools. My service was quick, efficient, and effective. Extra points for the massage -- which was lovely -- and the heated shoulder massage provided while waiting at the drying station! Overall, this salon delivers well, but personally fails to provide service that makes them stand out from the several other nail salon options in the area. Unsure if I would personally return, due to not accepting AMEX & also due to the specific location - but I would encourage those curious to give this place a try! read more

I am really not one to write reviews, but I truthfully have never recommended a nail salon more! I found this nail spa shortly after they opened in Fall of 2023 while I was driving through the area and needed a last minute appointment. They went above and beyond during my appointment- back massage at the end of manicure, bringing me a charger for my dying phone, staying well past close to ensure my nails were perfect. My nail tech was the most skilled I have ever seen- she freehanded this French tip without using any removers/stencils/etc. I wish I remembered her name but she was the sweetest. She was incredibly diligent and detailed. I have now had this manicure for a month and am still getting compliments on it, even got asked if i just got them done. Reasonable pricing as well. I live in the city and will be driving back here for all future appointments. read more

New Nails Spa - French tips with Brisa Gel - Nail Salons Near Me - Framingham, Massachusetts

Been here a few times as I'm looking for a new local place. Very clean plenty of staff to be a walk in. read more

Came for a gel mani& pedi for the first time. The gel nail tech was gentle and paid attention to detail. The place was organized and appeared very clean. I'll be coming back again! read more

New Nails Spa - Best gel mani in Framingham!!! - Nail Salons Near Me - Framingham, Massachusetts

As someone that doesn't love getting pedicures (I hate my feet touched lol) this was a lovely experience! It's very clean and cute inside and they're mindful of changing supplies and tools in between customers. The surprise shoulder massage was nice too, but they should ask first because I had a sunburn on my back XD I would definitely come back! read more

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Sadly, they did a great job the first two times they did my nails. The third time they're running over thirty minutes behind and told me to go somewhere else if I didn't like it. Don't bother making an appointment because they're not honoring them. It's a shame as it was a promising business. read more

Clean Punctual Nice job with dazzle polish Everyone is masked Friendly Plenty of parking Able to get appointment on short notice read more

Was very beautiful on the inside, but there were a lot of issues with communication. I asked for them to fix two of my dipped nails where the tip broke off and he began cutting all of my nails! I asked him to stop and he let them soak and filed them down. After that, he went around just watching other people and left to do someone else's nails while I was just waiting there for 15 minutes. The other person's nails he was doing asked him not to cut her natural nails and that was the first thing he did and planned on giving her fake ones:( read more

Sophia did a great job. Cute and modern place. Also loved the warm towel massage. Definitely recommend! read more

New Nails Spa - Nail Salons Near Me - Framingham, Massachusetts

wow... I just walked out of this nail salon because my skin color did not fit in with the rest of the customers. I called the nail salon before coming in and asked if they were busy, the person on the phone told me to come in. before hanging up i asked how much for Gel manicure the person stated $35. when I there, the person who was doing my nails started with shaping my nails which was usual. he proceeded with pushing cuticles back and buffering my nails, when he grabbed the brush to dust of my nails that's when o inquired about the water to soak my hand. the person who took the call walked over and told me me water usage would be an additional $5, I have never heard such thing, I told her I wanted a manicure. with an attitude she walked over to the sink grab water for me to soak my hands in. at this point the first person who was doing my nails walked away and she replaced him, in the process of removing my cuticle, she tried to convince me that this is a new thing that they're doing. i told her my daughters and myself have been here before and got our hands soaked. not she if she didn't want me there, she kept telling me if i didn't like, I didn't have to pay. long story short, she told me " I talk too much" took her water and left me sitting at the chair. this was so embarrassing because i had my 12 year old daughter with me witnessing this discrimination. read more

After a Yelp search, I made my first appointment at New Nails Spa today. I had a gel pedicure and it may be the best I've ever had! The gel application was flawless. This is a new facility that is clean and bright. They have many pedi chairs, all brand new and very comfortable.There is a treatment pricing card at every station so you know what your price is and exactly what you are getting for that price. I upgraded to a "spa pedicure" which included many luxurious extras including: a steam treatment, lavender scrub, hot stone massage, and more! I have full confidence in recommending New Nails Spa. "Joy" was my nail tech, and again... her gel application was perfect! I couldn't be happier. : ) read more

New Nails Spa - Pedicure Chairs - Nail Salons Near Me - Framingham, Massachusetts

Very nice place! Did a thorough job, clean, friendly. Even bonus back massage at the end. I'll be back!

Today I had an appointment with Sophia, super bad service just because I told her that I was supposed to clean the table after every client because someone was sitting there sick, she treated me badly, she didn't clean the table, she told me I'm not going to do your nails in that place, that you should be careful, you use the same file with all the clients and the same buffer with everyone super bad terrible service read more

The worst service I've ever experienced. I came in and sat down with no greeting. I was sitting there for at least 10 minutes until someone else walked in. I was completely ignored and not asked if I needed assistance. It wasn't until the other costumer walked in (who was greeted correctly) when I was actually asked what I needed. I was also told to hold on when I told them what I needed. Definitely not a place for black people, as a black woman who recognized racial discrimination...I do not recommend this salon at all. read more

This place is amazing! This was my first time at New Nails Spa, and wow! I received the best pedicure and Brisa manicure ever!! It was worth every penny! To top, everyone was extremely nice. read more

Horrible experience will never recommend anyone else to go there and I will never go back they totally ignorig us and took 3 walk ins while making us sit there and to make matters worse we are regular customers! Not anymore! Bye bye read more

This is my third visit. I was disappointed with how sloppy the quality and service have gotten. I explained and showed pictures of what I wanted to four different people, but it was still incorrect. By the way, I wanted a very simple, neutral design. I had an appointment, yet they needed to know what type of manicure or pedicure I wanted. The woman who did my pedicure was sloppy. I had to repeatedly ask her to clean things up and ensure the polish was smooth and fully covered the nail. She used a steamer but never repositioned it to the second leg. She took a personal call in the middle of the pedicure. The woman next to me was always talking on her cell phone. No one asked her to stop. At one point, another customer came over and yelled at the woman doing my pedicure because she never finished her work with her. Then, the owner came and started a conversation in another language with her very loudly. It was not pleasant or relaxing. read more