Clen and beautiful facility. Helpful, kind, and caring staff. They have a beautiful aquarium to stare at while you wait as well. Nice place!

Excellent staff, excellent quality, excellent doctor who will answer all your questions and also suggest great options. Prices are excellent too, I thought I already had a great deal from my previous optometry, but after visiting New Optix I realized I've been over paying at previous places... I've been to many optometries in the past 20 years while residing in Australia, Canada, and the US. This place is absolutely the best optometry I've been to and am so glad I found this place. It's very rare to find places where all aspects are being run just perfectly, and this place is one of them. read more

I recently brought my 8yr old here for his first initial eye exam, due to him being nervous at the Dr's office I was a bit hesitant at first as to how he would do. Dr. Tran and his team were completely welcoming and helpful totally made my sons first time experience a good one. I will definitely be returning for his annual visits as well as referring friends and family. Looking for a great optometrist and friendly staff and open weekends? THIS IS THE OFFICE TO GO!. Thanks again Dr. Tran and team read more

Seriously the best service and doctor. I've been coming here for a couple years. My daughter lost her glasses in the ocean and they got her in the day after and rushed her new glasses and having them back tomorrow! Thanks guys! read more

We had an issue and Cheyenne fixed it and I appreciate her efforts. Thank you the glasses didn't work out unfortunately

I had the best experience ever for an eye appointment!! Everyone here was so friendly and professional. The office space was lovely and I appreciated that they had coffee available in the sitting area. Dr. Tran was great!! He was so nice and took plenty of time to explain what he was doing and what he was observing. He made sure that I understood what he was telling me and continually asked if I had any questions. I definitely left there informed and feeling confident that I received a thorough examination. I can't imagine going anywhere else. I'm glad I found New Optix. read more

I beautiful optometry practice! I am obsessed with the ocean so I was overjoyed to see a vibrant, saltwater fish tank teeming with exotic fish. They have a great selection of frames whether you're looking for style or if you're on a budget. The staff is very nice, knowledgeable, and helpful. Cheyenne, the office manager made sure to answer all of my questions thoroughly and helped me narrow down my frame selection from 6 to finding THE ONE. Because of course fashion and style are important and you shouldn't rush such decisions! Claire was very kind and explained the use of each of the lab machines and listened to my concerns. The practice is owned by Dr. Ta and Dr. Tran. I've had the pleasure of being treated by them both. They both have very friendly personalities and their immense knowledge gives me a great sense of comfort knowing that my eye care is in good hands. They also have a great warranty should the prescription need adjustment or the lenses/frames need replacement/repair. Do yourself a favor and make an appointment if you're worried about needing glasses/contacts and you won't regret coming to this beautiful practice! read more

The best service and optometrist in the city. The staff is extremely nice and helpful. Not only did they help me through the process but they also were great guides in picking my glasses. They also took the time to ensure my glasses fit before taking them home. Dr Tran is knowledgeable and took the time out to explain things when I had questions. These days, there's a lot of options but I definitely will always return to new optix for my optometry needs. read more

This optometry is awesome. The staff is wonderful and always available for your need. Dr Tran is alway available to help and answer any questions. Selection of frames with al kind of brand. Highly recommend. read more

My visit for eye exam and new lens couldn't have been better. Even Covid 19 protocols didn't slow the process. Dr Ta and her staff were professional and very through. They took their time and answered all my questions helping me pick the best lens option for me. Best experience I've ever had getting eyeglasses. Thanks everybody read more

I had a great experience with Dr Tran and his friendly staff. I moved to SD recently and was looking for an optometrist. Dr Tran is very professional, knowledgeable and explained things thoroughly. I strongly recommend his services. read more

Finding the right pair of glasses is always difficult but New Optix made it so easy. Cheyenne was super friendly and very helpful when it came to finding the perfect pair. She made it super simple and gave her opinion when I had asked. Even when my glasses came it and there was something wrong with it, I just brought it back and they helped fix it right away! Highly recommend this place if you're looking for new frames because they have a great variety! read more

Today both my daughter and I saw the doctor for our exams. He was extremely nice and very thorough. I I liked him a lot and left seeing SO much better. The office was nice, easy location, ample parking. The girls behind the counter were also nice. One girl in particular went out of her way to verify my insurance was accepted. I would definitely recommend the office and would go back. read more

Based off the reviews I've read about this business I decided to give it shot, I'm glad I did! Being a new patient, I was expecting to be filling out loads of paperwork. Instead I was handed an iPad to complete paperwork, technology nowadays, gotta love it! One of the the assistants (Keira-hope I spelled it right) was very helpful and explained everything to me, as simple and straightforward as possible. I was then seen by Dr. Tran, who then ran a few more test of his own. It's cool how he also showed me a retinal photo of the back of my eye. As far as the glasses, they have a decent variety of designs, you'll be sure to find your design here. I spent at least a little over an hour from the time I walked in, to the time I finished all the paperwork and choosing my set of specs. It took almost a month to receive my prescription due to the holidays and possibly the type of lenses I chose. Can't complain, Nina was very helpful and provided me with status updates ever time I called. Thanks again to the team at New Optix! read more

I finally found a little time from work and decided that it was time to get my vision check again. WOW New Optix has changed, the place looks AMAZING with the new expansion. The team makes the experience a breeze and I highly recommend New Optix! read more

Everyone here is very friendly! Great customer service. I've been going here for 2-3 years now. It's quick, easy, and they take well care of me! I've taken the eye exam, ordered contacts and glasses. I don't see myself going anywhere else. :) read more

Wonderful service for a new customer like myself! They provided me their yelp check in discount! The ladies here were wonderful and very helpful at getting me my things. read more

Great eye doctors and staff. Everyone took the time to help me during my visit and ensured that I understood my insurance options before I paid out of pocket for anything. read more

Do not go to this place. The price is high and the opticians are not professional. I have had a lot of bad experience in the past year. Luckily, i have found a very good optometry to go in SD recently. They have both good optometrists and very professional opticians. read more

Got my 2 pair of new glasses here!! They have a lot like A LOT of choices here!! I had a hard time picking mine out cuz I wanted a total of 5 pairs. Lynn and Cheyenne had to help me eliminate 3 pair of them lol. Lynn was super helpful with figuring out the math and the best deal for me. Their service is excellent!!! I love Lynn and Cheyenne! They were super helpful and patient. And of course Dr. Tran was super helpful as well!! :D read more

They have been very nice to me. Helped to adjusting my glasses for various times and allowed me to try different types of contacts before I settle down on my prescription. Highly recommend! read more

Great staff! Clean and so kid friendly! I highly recommend New Optic to all my friends and family!

New Optix has a very professional environment with a really great staff. Its been a year since I've had my last appointment at a different place but I decided to go here since its closer to my work. The ladies working at the at the reception table were very nice and very professional Kyara was nice and talked to me about my appointment. Nina was actually the one who did my pretest on my eyes and was very very nice and not to mention pretty cute. I got lost in her eyes (get it? since she works with glasses) ANYWAYS, She was very clear and on her instructions and was easy to take orders from, she made the testing a breeze. After my pretest I went in for the main one and I have to say has been one of the best experiences I've had at an office. Dr. Tran is very nice and professional when it comes to glasses. He made sure that I understood everything and also Informed me that the eye drops I have been using was bad for my eyes and recommended me to use a different formula from the same brand. Over all everything has been an A+++ experience and I'm going to recommend this office to everyone I know that wears glasses. read more

I saw Dr Thai and it was a great experience. Everyone in the office was super sweet, helpful and kind. They even painstakingly helped me pick out new frames and gave me honest opinions! I'll definitely be going to them from now on. read more

Kind of hard I feel to write a bad review about any eye doctor. They're all pretty nice and generally have nice show room floors. I came in for the basic eye exam ($79.00) and waited roughly 15-20 mins. Doctor Tran and his staff were very professional with me from the start. Very up to date eye exam and process. Although I didn't fill the prescription at his office due to him not carrying my brand FatHeadz. I was told by his staff that 30% of their business was for larger frame glasses. So I hope they read this and decide to look into carrying the larger frame brands, like Fatheadz. Also, I wish they would consider catering to the military/Veterans with a discount. Overall great experience. Enjoy! read more

High scores all around for New Optix....I set up my appointment with the greatest of ease thanks to Cheyenne. Lynn assisted me with checking in (using state-of-the-art technology) and picking the trendiest frame on the shelf. Clare was great in guiding me through several pre-exam obstacles. Results confirmed that I am getting old and my vision isn't what it used to be. Dr. Tran and Dr. Ta did an amazing job listening to all my needs/concerns. They were informative and thorough throughout the whole process. I've been to numerous eye doctors and I can confirm that this place goes above and beyond all the others! read more

my last visit a year ago was not pleasant as I hade hoped. I scheduled for the appointment during lunch break and the doctor was not available until an hour after the scheduled appointment time. I had to rush to pick up a pair of glasses so I didn't have to waste time to make another trip to select/ pick up glasses. Will give another try this year, hopefully they can do better this time around . read more

Dr. Ta was great, I've only ever had an eye exam twice but her and her husband have always given me the best experience. Would recommend 10/10 :) read more

Full Disclosure: I am an optometrist who is VERY particular about my healthcare and glasses. Now, let me tell you what you should be looking for when you're looking for your eye care and a quality optical. First and foremost, I don't care how important glasses and frames are to you, you need to find yourself a trustworthy doctor who has the skillset to diagnose, treat, and manage ocular disease. Dr. Tran does this for me. I may be an optometrist, but I need my eyes checked too, and they are the people whom I trust to rule out any infection, tumor, or blinding condition in my eyes. What I appreciate most from them is that they have the best instrumentation in office to do this. They did not overlook the need for high quality instruments and machinery. So, if there was any need, I can always rely on them. Next, is quality of frame, lenses, and optical care. When ordering glasses, I look for someone who can provide me the frame and lenses with fast turnover, good quality, and service with a smile. I receive all of these qualities from New Optix. I once ordered a specialized Tom Ford frame from them. I was away when I found that there was a small change I needed in my lenses. After requesting the remake, I was able to ship them the frame and lenses, and they fixed it for me with no question and returned it back to me in no time! Overall, it's crucial that you remember that eye care, healthcare, and optical are all free-market. You have the options to go anywhere, and as do I. I choose to get my eye care from New Optix because they meet and exceed all of my needs and have earned my trust. read more

What a great experience. After almost a decade of going to LensCrafters and still not feeling like my needs were being met and the lack of customer service, I decided to try a new place. I couldn't believe I had waited so long! Dr Tran is warm, welcoming, and incredibly professional. He took his time on my exams and made me feel incredibly comfortable. To me, that's what customer experience is all about- building relationships and establishing trust in your Optometrist. In addition to having a stand up Dr, the shop is very well put together, maintained and has a variety of gorgeous glasses to pick from. It took me a while but I settled on a pair of Guccis and am absolutely obsessed! You won't regret your experience at New Optix!! read more

When I changed jobs last summer, I looked for a new optometrist in my area. New Optix had great reviews so I booked an appointment. The doctors are very knowledgeable and took a lot of time helping me upgrade my monovision contact prescription. I had to try several trial lenses and the staff was very patient, cheerful and helpful. Plus they take my insurance. I'll be using them for new computer glasses soon! read more

IMMACULATE, HELPFUL, REASONABLE , AMAZING CUSTOMER SERVICE! I've been to many optometry in my lifetime and I have to say this place by far is the best Optometrist I've experienced. They are clean and are updated with the newest technology with a wide selection of the best products. The employees are very helpful especially Dr. Tran. He took the time to answer all my questions and concerns. Very knowledgeable, he made sure to thoroughly explain the health of my eyes and recommend what's best for my eyes fitting it also with my daily lifestyle. I couldn't be more happy walking out the door and knowing that I found the one! An optometry that I will only go to from now on! Ps. I absolutely love my new contact lens, they are the most comfortable lens I've ever worn. Thank you NEW OPTIX OPTOMETRY :)!!! read more

Went in for a pleasant appointment for a new prescription. Afterwards, I paid over $100 to replace my lenses on my frames. After waiting over 2 weeks, I receive a call saying the broke my expensive/discontinued frames as well as paying for lenses that are basically useless. So I just paid $100 for you to break my glasses. Im beyond pissed. THANKS FOR NOTHING! read more

I came here because of a Groupon deal. What a wonderful find! Professional and helpful staff! Wide selection of eyewear. They did a comprehensive eye exam; they were more thorough than any other place I've ever been to! The doctor's equipment was primarily digital so no switching of lens for the "1 or 2? 2 or 3? 3 or 4?" FANCY! They had a deal going on where the second pair of eyewear was 30% off! Since I love a good deal, this only added to my joy! I got a pair of prescription glasses, frames and lenses. Also got a pair of prescription sunglasses! I know have fabulous eyewear thanks to New Optix, maybe more fabulous than Sir Elton John. read more

Looking for a place to get your eyeglass prescription filled ? Please do yourself a huge favor and DO NOT go here. We have been on our quest for a place that carries a wide selection of a certain eye glass frame name brand. Hubby called this place in adanvce and they said they did. Great! So off we went to visit the place. When we walked in there, we were welcomed nicely. Place has a large selection of highend eye frame brands but to our disappointment, a very few of what we were interested in. They had the brand so we opted to make a selection of the ones they had. And that is where the problem began.. First the technician who helped us though professional came off more as a sales person than someone who is there to help you with your optical needs (emphasis was placed on what else can they tack on your prescrtion to make more money, for them). Nevertheless,, we thought this might be the place that can make our glasses. Our displeasure level was rising when we asked her about the price. We were quoted no less than three times. And it just so happens to be so, everytime she has to go in the back to ask the manager something a rather..whe'll comeback and say something like " we need to polish the edges, since it is rimless...blah,blah,blah..." that will be $30.00 plus $70.00". I mean come on!! Just quote the price and make sure everything is already included. No requoting upon requoting....dubious, I say. Everyone and everything in there looked very good, I give you that. But I have never walked into a place that blantantly says " Go ahead, rob me blind!, will you? Sucker!!" Nope, after the third re-quote we were out of there. It's not like we were not buying a cheap-o eye frame. It was the 50 shades of shenanigans that was not at all acceptable to us, the paying consumers that we cannot stand. Out we went. And never looked back. We took our business (with great results) somewhere else. If you want to dump your hard earned dollar here, please feel free. But we didn't, and we are much happier about that decision. Some businesses are in existence for the sole purpose of business (money) alone.But we expected more (due to the reviews) from a place that factors in your eye health and its very important function, this place disappointed us, to the umptheenth degree. I always will call spade a spade and this one was indeed a spade! Lesson learned: Do not ever settle for anything less than what you deserve. You will realize that in the end, you have settle for much less than the less you were willing to settle for. . read more

I came here initially because they were the only optometry office in the area that was open on Sunday. I had lost my glasses and needed a replacement fast. I have been to other optometry offices, but my experience with New Optix was nothing short of phenomenal. It started with walking through the door and being greeted by a friendly, energetic, and caring lady who ended up guiding me through the entire process of getting both contacts (for the first time) and glasses. The office has a nice feel to it, contemporary and clean. There is a large selection of frames, from the expensive such as Prada and Dolce & Gabbana to the reasonable such as Ray-Ban. I have always worn glasses and took the unfortunate experience of losing them as an opportunity to try something new, although I was apprehensive about contacts. Dr. Tran convinced me that I could do it. I found Dr. Tran to be professional and knowledgeable, yet kind and approachable. I felt like he was genuine and sincere when talking with him. That friendly lady who is the office manager / receptionist showed me many different frames and was able to provide excellent advice on what styles looked good as well as the technical details of each model. Again, there was an obvious commitment toward customer service that was genuine and sincere. Next was my contact lens training. This is where the level of customer service went over the top. It is probably a primal instinct to not want to touch your eye balls. I was very squeamish with putting a foreign object on my eye. Both the lady and the optometrist took turns in reassuring me, showing me techniques, and keeping my spirits up through the process. What I thought was impossible is now a reality, where I can put in and take out contacts with ease - and I couldn't have done it without them. The process took me two visits, over the course of 4.5 hours to get it - I was given patience, smiles, and encouragement the whole way. In my opinion, this optometry office is as good as it gets. They know how to take care of you. I walked away with glasses that were finished very quickly (2 days) and contacts for a very reasonable price (with VSP). read more

I already had a prescription so I just came in to look at frames - so this review isn't a reflection of the doctor. Pros: they have a pretty good selection of frames, particularly if you're looking for high end name brands. Also, sofas and a coffee station are nice if you're waiting for the doc. Cons: they weren't very friendly or helpful. The girl at the front desk offered to look up my insurance (which I didn't need), but never offered to help with what I actually came for. After a few minutes someone else came out to help, but when I explained what I was looking for he basically told me to keep looking at all the cases I had already looked at, then left the room again. Also, no prices are marked on the frames. Considering no one was available to answer questions, this made shopping difficult. read more

Recently, I was succumbed to using one contact for my dance class because of my lazy-bility to set up an appointment during spring break. After stopping by Road Runner for my Run or Dye packet, I decided to hang around the area to relax. The sign 'New Optix' caught my attention. I had an eye appointment already in plan, but I was curious. Therefore, I walked inside, and the atmosphere was very welcoming. The receptionist was very informative. Currently, they are now accepting VSP insurance. However, you will have to pay upfront first, and then receive the covered portion by VSP in the mail. It is a new establishment (they opened up a month ago), so that will soon change. I went on a whim, and I had an eye examination. Much of the equipment is advanced and. The entire eye examination cost around $90, which is not too bad if you have insurance. I didn't have my contact prescription, but they were able to make do with my glasses. They were very friendly, and during the wait, they fixed and cleaned my glasses. Best part of my trip: My eyesight has apparently improved and I can finally see out of both eyes! read more

WOW!!! These guys are the only place to go for an eye exam. From the moment I arrived the staff were helpful and polite. I had the absolute pleasure of meeting Dr Mini Ta and this was by far the most comprehensive eye exam I have had. Dr Ta answered all my questions and was courteous informative and professional. She took the time to explain what was going on and at no time did I feel rushed. Great job Dr Ta and staff, and thank you for the polite and courteous service. read more

If I could give more than 5 stars for this Optometry, I would! I am currently a patient at the place and have been for almost a year now. The customer service is phenomenal! Before I found this place, I didn't realize how bad my old optometrist was. This place is always informational when I walk in the door with what I'm purchasing. I like to know why and what I am buying and this place definitely wants you to know the why's and the what's. The other day, my eye got infected because soap got in it and they scheduled me to come in and they took care of everything!! My insurance was giving me a hard time so the entire visit was complimentary!!! Everyone from the receptionist, the assistants, and the Dr.'s will show you how much they care and how much they look out for your well being. NEVER leaving this place. I wish I could find more business for this company. They definitely deserve it! If you want an Optometrist with great choices in glasses and name brand frames, you got it! If you need information on which brand/style of contact lens fits your everyday life, you got it! If your eye gets injured and you need it taken care of ASAP, you got it! Give them a chance, you won't regret it. read more