Extremely efficient process and excellent customer service! Highly recommended. They 100% performed as advertised

Car buying to another level! Wanda was like my personal agent. I sent her what I wanted and she worked full cycle (researched the vin, spoke to the dealer and got the number to the car with more than fair market value). She knows what's she's doing and indeed worked closely with the dealer and myself to get me what I truly wanted. I'm more than satisfied that Wanda and Martha helped me with the approval and purchase process. Their communication is outstanding. Within 3 days, I was approved and signed on the vehicle I love. read more

New Roads Auto Loans - Auto Loan Providers Near Me - Irvine, California

My car was stolen and crashed over the summer, which caused me to be in the market for a new car. My dealer actually referred me to New Roads Auto and it has been such a great process. Lori was my agent and helped me out in every single way possible she could. Lori was such a delight to deal with and answered all my questions in a timely matter. The process may take about a week or so, but it's definitely worth the wait. My Audi arrives later today and I am absolutely in love with it. Thank you so much Lori and also New Roads Auto Loans! read more

Just discharged a bankruptcy and New Roads immediately approved me. The amount approved and rate was better than I expected. Jessica, Elsie and Lori were with me every step of the way. No hidden costs or fees. If you are struggling to get approved or financed check them out. read more

This was the worst company to work with in order to get a car loan. My expectation was that loan pre approval would make the process easy but it was not. It took 10 days for them to fund the loan after I chose a vehicle. They continued to change the paperwork required for the dealer even asking the dealer to sign paperwork which their website said was not necessary. I was asked to add the vehicle to my insurance prior to funding so I paid 10 days of insurance on a vehicle I didn't have possession of. Now after getting the car I see they started charging interest from the pre-approval date NOT the date they agreed to find and wrote a check to the dealer. They refused to perform a fund transfer actually fed ex a check. Meanwhile I'm able to send check electronically to them for payment. This company is a disaster. read more

I just purchased a vehicle with this company, and the are GREAT!!! I worked with Nathan Gould, and he as well as his team are AWESOME!!!! I highly recommend this company. If you have challenged credit, and you need a vehicle, this is the place to go!!! They made the process easy and stress free. They even help you find a vehicle. Once approved, the rest was easy!!!! Thanks guys for everything, and making this whole process simple. I would purchase another vehicle through them!!! KRD read more

The nice thing about them is that they don't require a down payment the fact that you can have a approval amount and shop around is a good thing . But that the actual dealer will work with them is another thing . Also compared to other sub prime lenders I went through and being that market conditions now are not great their approval amount is far too low . And I have very good income and what they approved me for was just not even close to enough and compared to other lenders they fell short . Also requiring a hard pull when they should be easily able to prequalify you for an amount like Capone does or even Carvana is not great especially when your credit is not great. That's another reason for two stars the last one is that the rep is not very courteous and really do not try to earn your business. There are choices and their attitude is one that does not help. read more

I love New Roads!!! I was helped out by Stevie and Lynn. Lynn went above and beyond to make sure I got the car I wanted at what I wanted to pay. Lynn made sure all I had to do was shop and show up to sign. This was the easiest car buying experience I've ever had. I don't know if you get to choose who you work with here, but I definitely recommend working with Lynn and Stevie. read more

This place is NOT legit. I got "approved" for a car but was never told how much. I was told that I couldn't keep my car and would have to trade it instead well. then they asked me why I needed a second car and who was going to be driving it? What in the entire h#ll. I have Bebe m. Total sketch. Do not recommend read more

These people are a scam. They give you a fake approval and then decline the loan after they collect a lot of information on you. I applied for a loan 2 times, thinking that perhaps the first time was just a fluke. The same thing to me both times. They approved me at first, I provided them with everything they told me they needed and then they turned around and declined the loan, both times, for the same not-applicable reason, both times. Don't be tempted by how easy it all looks and the offer that you will get. It is probably a fake offer or approval. I will get to the bottom of this and will report my findings later on. read more

Never let me know that the loan is 30 days. My agent Stevie went on vacation and knew I had surgery and was unable to walk for 2 weeks and did not ask for an extension. I spoke with another agent and she had to let me know I couldn't get a car because my loan expired only after 30 days, she even had the nerve to tell me that they left a voicemail on my phone which I do not have. This place is really unprofessional. read more

I contacted New Roads Loan for a car loan. I entered the application and received a response that I was approved by both email and text message. I called the number sent in my W2, also a copy of my rental property lease and offered my 1099 for my small business. New Roads only accepts two streams of income for a person not three. I have less than $1800 left on my current vehicle and I co-signed for my sons car which is only $260 per month, I received another "Your approved" email after sending in the information to wake up to a "no we can not approve you for a loan sorry, you would have to trade your car and your son's car in. My son works, he owes less than $6000 on his vehicle. So for anyone out there with a similar circumstance do not waste your time. I tried to call Heidi Golden back, the woman who used to answer on the first ring, now sends me to voicemail. I make a good income. I've been teaching 19 years. This was very disappointing. NEVER filed bankruptcy, NEVER had a repo, No foreclosure. read more

I just wanted to say i feel very discriminated with this company rejected me due to my medical condition that is out of my control the paystubs i provided showed more then enough to afford car pymts Manger James informed me do not help customers with short term disability. Do not go here for business. read more

Spencer Holloway, stay away from New Roads. This loan agent is unprofessional, rude and has the personality of a snail. I would recommend Beneficial Finance or Carvana. read more

Unprofessional, empty promises and not sure if it's a real company. When they called to state their reasoning for the decision to decline my loan. Which is absolutely fine. It was all bogus and ridiculous. When I pushed him on it (because I had already started to question it they were real or not) The gentle man just said I cannot go into all the reasons really this is my account!! BEWARE AND DO NOT TRUST!!! We are all rebuilding our credit!! Be VERY CAREFUL!!! read more

Very impersonal company. Got approved for the car I wanted, and moved forward with verification through new roads. Once everything was submitted along with pay stubs. They emailed me and said they denied the loan because I have a generic paystub. I also sent over my bank account info to show the direct deposit from my employer. This was after being told multiple times by their office that everything was good to go and they would be in contact with the dealer to send them the check for the vehicle. When I was denied, they didn't even give the common courtesy to call me. They sent me a email that was more or less a "hey that sucks, sorry" and then refused to respond back or answer my calls to explain the situation. I would not recommend new roads for anybody trying to finance a vehicle. The vehicle I was purchasing was out of state, so after being told multiple times everything was good to go I purchased a plane ticket. Only to be told right before they closed for the day that they changed their minds and would not move forward with the loan. I sent the paystubs, along with my employee portfolio at 10am in the morning and they waited until 6pm to say they would not except my paystub and deny the claim. read more

Horrible experience by phone Customer Service Representatives. The unprofessional arrogant rude associates are truly annoying and truly unhelpful. I decided to hang up Horrible experience by phone Customer Service. The unprofessional arrogant rude associates are truly annoying and very unhelpful. I decided to hang up and apply online...so they denied me quickly stating due to insufficient income. I KNOW THIS IS A LIE. My monthly income is close to $3,000 per Month. These unprofessional folks are false advertising on Television and are deceptive with approval. I regret calling and applying. I am shock at all the prior good reviews l read about this unprofessional deceptive company and l don't believe the good reviews are legitimate. My first call to these folks was awful. Hopefully they will go out of business soon...l pray! apply online...so they denied me quickly stating due to insufficient income. I KNOW THIS IS A LIE. My monthly income is close to $3,000 per Month. These unprofessional folks are false advertising on Television and are deceptive with approval. I regret calling and applying. I am shock at all the prior good reviews l read about this unprofessional deceptive company and l don't believe the good reviews are legitimate!! My first call to these folks was awful. Hopefully they will go out of business soon...l pray! read more

My boyfriend and I were looking at trucks to buy for him. We both applied individually for a loan with New Roads. The truck he wanted to purchase was over the amount that I was approved for so I asked Wanda if it would be better if we used his loan approval for the truck since it would be for him and it would cover the entire amount. Wanda said that she would submit it under my name and it the cost of the truck would be okay, and it should be approved anyway. I sent all the necessary paperwork to Wanda along with the buyer's order. The next day she informed me that I was not approved for the amount of the loan I needed to purchase the truck. Since my boyfriend was approved for a higher amount, I then forwarded the necessary paperwork along with the buyer's order for the same truck to Wanda for his loan. My boyfriend called to verify she received the paperwork for the loan and then Wanda told him that he could not purchase the truck and he would have to apply again? It makes no sense since he had already applied and was approved. She said we would have to apply together.? We are not married, but they were forcing both of us to be on the loan.? If I had been able to purchase the truck under my name, then I solely would be responsible so If anything happened, I would be able to trade or sell the truck and pay off the loan. If my boyfriend purchased the truck, he would solely be responsible for the loan for his truck. If we purchased the truck together then I would be stuck with a truck I don't want and can't drive and would need his approval to sell it which could possibly end up in a court dispute. I makes no sense that we would be forced to be on the loan together when we are not married, and I would not be driving it. Both Jenny and Wanda went back and forth with my boyfriend and I and they were spewing lies. Wanda and Jenny told me my boyfriend told them he was buying the truck for me which is an outright lie. They knew the truck was for him right from the start as in the original discussion I had with Wanda about his loan approval with New Roads which was a higher amount. True incompetence on their part. I was extremely aggravated because no one was listening or understood what was what happening with the entire situation. Not to mention I was at work t the time. After several frustrating attempts to resolve the situation, I was hoping to get someone there with common sense, so I called and asked for a manager by the name of Rick. He never returned my or my boyfriend's phone calls. Then I received an email from him saying he would not be able to approve either loan due to our vulgarity? What type of manager does that without getting the entire story? In the email he stated that we were being recorded. I sent him an email asking him to pull up the recording of my conversation with Wanda and Jenny to get a better understanding of our frustration. That won't happen I am sure of it. company is horrific to deal with and the incompetence is truly amazing. Buyer beware! I would NOT recommend this company! read more