Fantastic customer service. Used Costco's Auto Program and they were leaps and bounds better than…read moreother Costco dealerships we had to deal with. Mark was super transparent about their pricing and was not pushy or made us feel like there was a catch. Showed us the Costco master discount list that every dealership is supposed to show you when you come to their dealership. At the end of the day, they were the best pricing and worked with us on what we wanted and what we didnt want on the car. While it was a bit disappointing about the communication about the add-ons being ready and it did waste half a day waiting around, the overall experience was great. Also, Danyal was super helpful when Mark wasnt around minus the whole add-on delays.

I'm extremely disappointed with my experience at Norm Reeves Honda Irvine…read more I brought my hybrid in over a week ago because of a hybrid battery failure. I was initially told the battery would be covered under warranty, which was great. I understood that repairs can take time. What I did NOT understand was how a dealership can keep someone's vehicle for over a week, find additional issues after the original repair, not offer a loaner vehicle, and then barely communicate with the customer. Honda apparently no longer offers loaner cars, so our household has been down to one vehicle. That was manageable because I'm currently on maternity leave, but I return to work in one week, and I now have no idea when I'm getting my car back. The hybrid battery has supposedly been fixed, but then another issue came up. And then another. At this point, I have been without my vehicle for over a week. I was specifically told I would receive a call with an update on Saturday. No call. I gave them the weekend because, fine, it's the weekend. But then nothing Monday. Nothing Tuesday. And today, Wednesday, my calls weren't even returned. This is completely unacceptable customer service. If you are going to keep someone's car for more than a week, discover additional problems, refuse to provide a loaner, and then not return their calls or provide updates, what exactly is the customer supposed to do? And honestly, the whole situation makes the "Helpful Honda" slogan feel like a joke. If the original repair is covered under warranty, but suddenly there are additional issues and absolutely no communication, it starts to feel like the dealership is looking for anything they can add on to the bill. I'm not saying problems can't happen. Cars break. Repairs take time. Communication is the bare minimum. If you have my car, tell me what is happening with it. If there's another problem, explain it. If you don't know when it will be finished, tell me that. But completely ignoring a customer for days after promising an update is unacceptable. I expected much better from Honda and especially from a dealership that markets itself as "Helpful Honda." Right now, I'm anything but impressed.

We originally came in for a recall appointment and unexpectedly ended up leaving with a new Range…read moreRover. The entire process was about as easy as buying a car can be. Nazila was able to get us in for a same-day service appointment, and while we were there, she suggested we chat with Matthew about the newer models and current offers. We weren't planning on buying a car that day, but it ended up making sense for us. Matthew was great to work with. What stood out most was how candid he was about the different options. Rather than trying to sell us on every upgrade, he took the time to understand how we actually use our car. He also gave practical advice on some of the more expensive options. For example, we had the deployable side steps on our last Range Rover, but he mentioned they're around a $9,000 option and, since we're both tall, probably weren't worth paying for again. It was nice to get honest input based on how we'd actually use the car instead of just being encouraged to add every option.Range Rovers have what feels like endless configurations, so having someone knowledgeable who gives honest advice was incredibly helpful. He also pointed out things they've seen cause issues over the years--for example, recommending against satin paint because it can't really be touched up if it's scratched. That kind of honesty builds trust. We ended up getting a newer version of the same vehicle in a different configuration, and we're really happy with it. While we were waiting for the detailing to be finished, Matthew kept us entertained with stories from his time in New York and Los Angeles. He has a very dry, quick-witted sense of humor--very Seinfeld/Curb Your Enthusiasm--which made what is usually the most tedious part of buying a car go by surprisingly fast. He's personable, easy to talk to, and never felt like a stereotypical salesperson. Angel made the paperwork straightforward and efficient, and the whole closing process was smooth. We also appreciated that the dealership wasn't overcrowded, so we never spent hours waiting around. They had plenty of inventory on the lot, which made it easy to compare different options in person. I also have to give a shoutout to the woman at the front desk--I didn't catch her name, but she noticed me looking at the paint swatches, pointed me toward the snack area, and was genuinely welcoming. Overall, it was a genuinely positive experience from service to sales to financing. We never felt pressured into buying anything, and everyone seemed focused on helping us find what actually fit our needs instead of simply making a sale. We'd definitely recommend shopping here, and we'll be back the next time we're in the market for another Range Rover.

My wife recently visited Land Rover Mission Viejo to shop for a new Range Rover, and the experience…read morewas incredibly disappointing. She met with a salesperson named AJ, but despite being genuinely interested in purchasing a new vehicle, he refused to provide her with a price because I wasn't there with her. There was no reason she couldn't receive pricing or discuss the purchase on her own. She left feeling dismissed, disrespected, and as though her time wasn't valued. It gave the impression that her ability to make a purchasing decision wasn't being taken seriously simply because she was a woman shopping alone. Buying a luxury vehicle should come with a professional, respectful sales experience. Instead, she was treated with indifference and made to feel like she didn't belong in the showroom unless her husband was present. If you're a woman planning to shop for a vehicle on your own, I would think twice before visiting this dealership. Based on our experience, you may not receive the same level of respect or service that every customer deserves. We will be taking our business elsewhere.

We had an excellent experience at Santa Margarita Toyota from beginning to end…read more Owen, our internet contact, was very kind and helpful on the phone and made us feel genuinely welcome as soon as we arrived at the dealership. JC, our salesperson, was knowledgeable, respectful, patient, and never pushy. We never felt rushed into making a decision or pressured while working on the deal. He gave us the opportunity to test-drive two different vehicles and made the entire process feel comfortable and stress-free. Halston, the manager, was also extremely kind and cooperative while working with us on the numbers. We originally came in looking at a used 2025 Camry, but he was able to work out a much better deal for us on a brand-new 2026 Camry, which we are very happy with. Richard, the finance manager, continued the same great experience. He clearly explained the additional products, warranties, and services available without ever making us feel pressured to purchase anything. We chose a few options that made sense for us, and he was very helpful in giving us a good deal on those as well. The entire experience--from our first contact to the final delivery of the vehicle--was smooth, relaxed, transparent, and respectful of our time. Having worked in car sales myself in the past, I know the difference between a dealership that is focused only on making a sale and one that genuinely cares about its customers. From our experience, the team at Santa Margarita Toyota is honest, trustworthy, professional, and truly customer-oriented. Thank you Owen, JC, Halston, Richard, and the entire Santa Margarita Toyota team for making the purchase of our new Camry such a positive experience. We would absolutely recommend this dealership to anyone looking for a Toyota!

I own a 2013 Lexus RX 350 I take the car here for service…read morebecause they are close to home If it wasn't for Thomas the service adviser it would be no stars 1) My service light light went on so I scheduled a service with them yesterday The night before I had trouble starting it so I had them check the Battery Sure enough they recommended a Battery and a Battery cable The other stuff they recommended i blew off I was contacted by Susan and she asked by text if I was interested in sell my car which I am She said that I could get between $11,200 and $12000 Carvana offered me $12400 but they had to reschedule so I was holding off I told her that if they matched the $12400 they could have the car She said they would get back to me I heard crickets from her Here is where the Story gets bad I pay online and I go to pick up my car and I see something in the sidewall of my tire which wasn't there before They admitted that it had to happen when they test drove it Thomas said it would take 1 1/2 hours to replace I asked for a loaner so I am not waiting for the shuttle I am two miles away and they said no and the Manager told me they were doing me a favor by replacing it Thomas to his credit offered me his personal car but I wouldn't do it as that isn't right I am going to buy a new car and because of all these things I am not going to consider Toyota or this dealership I am going to go to Honda One of the gentleman in the shuttle told me he was having trouble with his 3 month old car he purchased there I will service my Lexus here but WILL NOT BUY A TOYOTA OR LEXUS PRODUCT AGAIN AND ALL IT WOULD HAVE TAKEN WAS COMMON SENSE For the life of me I don't know why after service a lot of the settings are changed Also their car wash has been down for 2 weeks

I just want to thank Axel for helping my husband Eliceo with his car purchase . If you guys are…read morelooking to purchase a vehicle make sure to ask for Axel he will take care of you .

I recently purchased my dream car at Mazda yesterday with the assistance of Marta! I contacted her…read morethe day of, was immediately shown cars of my interest, and was able to make the purchase that day. Throughout the process, she was very kind, transparent, and supportive. I also enjoyed working with Emiliano and Cat- they made the process very easy for a first time buyer. Very happy with Mazda and their specific Tuttle Click location.

The staff at this place are friendly but customer service and speed could be better…read more I also don't understand why Toyota service centers don't have a receptionist or a main service desk to pick up your car? My service advisor is never at their desk when I'm picking up my car. The shuttle was efficient and convenient but the AC wasn't working so the ride was very hot. Very ironic considering they should be able to fix their own AC? I've also been told that they wash your car automatically without you having to ask each service but I'm not sure if it was washed this time because it didn't really come back cleaner.

late review. i purchased a car here back in april, where i inquired about the new rav4…read more i was contacted by owen who provided the most exceptional car buying experience. everything went so smoothly and i wasnt bombarded with calls and texts like some other toyota dealerships i contacted. the finance manager, aaron, was also great in helping us make decisions that we were unsure about at first. both individuals were very friendly and easy to talk to. i didn't feel pressured at any moment i was there and it was greatly appreciated. best dealership experience by far.

Maryam Goudarzi provided excellent customer service with a recent purchase of a used Lexus. She…read moremoved swiftly and smoothly through any obstacles to arrange a test drive, finance, and trade-in options. I highly recommend Mayam at South County Lexus for you next automobile purchase.

We had an excellent experience at South County Lexus. After checking with several other Lexus…read moredealers, South County Lexus gave us by far the best lease deal and made the entire process very easy. A special thank you to Maryam! She was extremely professional, kind, patient, and genuinely helpful from start to finish. There was no pressure, and she made sure we were comfortable with everything before moving forward. We are very happy with our new Lexus and highly recommend South County Lexus, especially Maryam, to anyone looking for great service and a great deal.

Adolfo and his team have always been expedient, trustworthy, conscientious and good pricing! When…read morethey give you a diagnosis and cost you can rest assured that they tell the truth, never do work that's not necessary and their work ethic s always top notch! I never worry about my vehicle being unreliable after they do a maintenance service or repair! For the past 15 years my vehicles only go to Excel and never to the dealer...again!!! Bobby Allen

Just left today happy my van is fixed. Adolfo is great. this shop is honest with quality and fair…read moreprices. I have used them many times. when they fix it it's fixed

This place is incredible! Great job and wonderful service. I would highly recommend them. A shout…read moreout to Fred Gaytan. What a lifesaver and all around nice man to work with!!!!

These folks can care less about you your car and your time. They tell me to slcome in to pickup my…read morecar on Friday at 5 to then tell me once I arrived it wasn't ready. They text me mid day Monday to inform me my car may be ready by 5. Let them know if I want it. Really? So I text back I need my car. I call at 445 pm and they say it should be ready by 5pm. Really? Should I pickup up? We will k wk at 5 and you must pickup by 530. How do all these luxury brands advise this oil salesmen's?