Dentist and staff were so warm and welcoming and I can't wait to bring my toddler back…read more The hygienist and dentist were so patient with my fussy toddler and took great care of him.

Dr. Gandhi is our childrens dentist, and he is truly amazing with little ones. Our kids are only 2…read moreand 1 years old, and he somehow always knows exactly how to calm them down. He comes prepared with fun surprises, distractions, and little tricks that immediately put them at ease. What could easily be a stressful visit turns into a genuinely positive experience for them, which we never thought was possible at this age. We highly recommend this practice!

This is such a gem for parents. They take care to a whole different level. The staff is kind and…read morecourteous. The design is immersive so any child no matter the scale of needs has access, care & entertainment. This is a must have resource for parents.

I found and switched to Dr. Pokala from the super dentists and it's been such an amazing…read moreexperience. She is so professional and kind with the children. They take excellent care of the kids and really take their time to be gentle and explain what's happening every step of the way. The front office is also always very kind and helpful. I highly recommend.

Had my daughter's first appointment today and the office is so cute and welcoming. The staff were…read moresuper nice and knowledgeable. The appointment was super fast and to the point just as you would like for a baby's first visit to the dentist. My girl got a cute little toy and a new pooh bear toothbrush, can't wait to come again in 6 months!

I am submitting this complaint to formally report unethical billing practices by the dental office…read moreassociated with a disputed dental charge of approximately $300. I want to be clear that the quality of clinical care itself is not the issue; my concerns relate solely to billing conduct, transparency, and the handling of insurance-related disputes. After receiving care, I submitted the claim to my dental insurance provider. The claim required escalation and is currently under active review by the insurer. This process was communicated clearly and in good faith, and I have documentation, including a claim number, demonstrating that the charge is under legitimate insurance review, not ignored or refused. Despite this: The office pursued payment while the insurance claim was unresolved asking for "just a small payment" while they wait. The matter was escalated to a third-party collector before insurance determination There appears to be no reasonable accommodation for standard insurance dispute timelines There was no transparent explanation of why the bill was deemed immediately collectible rather than pending insurance resolution Patients should not be pressured to pay balances that are actively under insurance review, particularly when the provider is aware that the insurer is evaluating coverage or reimbursement. This practice places patients in an unfair position--either paying out-of-pocket prematurely or being threatened with collections while complying with standard insurance procedures. Further, the billing escalation process appears to lack: Appropriate verification that insurance review was complete Ethical safeguards before referral to collections Clear written communication outlining patient rights during an insurance dispute While I respect the clinicians and the care I received, billing practices are part of patient care and ethical responsibility. Referring a patient to collections under these circumstances undermines trust and may violate professional and consumer standards. I am requesting that this matter be reviewed for: Compliance with ethical billing standards Appropriate handling of insurance-pending balances Policies regarding referral to collections Oversight of third-party billing or collection agents acting on the practice's behalf I am submitting this complaint in good faith to ensure accountability and to prevent similar experiences for other patients. edit: Owner responded - yes, this is for this business Lil Smile Dr. Toppi. I am also a healthcare provider and I know this is 100% unethical. They did send me to collections for $300 while my insurance was escalated. I did pay the $300 (minus paying the "interest fees" - another unethical practice!) while my insurance worked on it out of fear. It is sad way to treat patients and other people deserve to know about these unethical practices.

I've had a great experience with this orthodontic office. The entire team is friendly,…read moreprofessional, and always makes me feel welcome when I come in. They take the time to explain everything clearly and answer any questions I have, which has made the Invisalign process much less stressful. Appointments are efficient, the office is clean and organized, and I always feel like they genuinely care about my progress and results. I'm very happy with how my treatment has gone so far and would absolutely recommend them to anyone looking for an orthodontist.

We love San Diego Smile Pros! My daughter has been seeing…read moreDr. Hayes for pediatric since she was 20 months old. Their team makes her feel comfortable and cared for. They are extremely patient with kiddos and she gets to leave with a cookie and a sticker! I have been seeing Dr. Durschlag for Invisalign and have had a wonderful experience. The staff is always warm and kind! Flor is the best and always makes my visit warm!

They got me in the NEXT day to do a tooth extraction for my son because the other office had an…read moreappointment too far out and doesn't answer their phone, but this office answers. Dentist explained everything to me and front desk was professional, answered my questions and was very clear. Front desk was also nicer than the other location by acknowledging my presence instead of pointing to a kiosk. Thank you.

We are new patients and we loved it here. Katrina was so…read morenice and patient with my very nervous and talkative son. He told her how he has had bad experiences with a different dentist office before and she was so nice about it, assured him throughout the whole process that this visit would be different. I had been told by our former dentist office that the plaque he had was so bad that they pretty much couldnt get his teeth any cleaner. (Which i found odd) They were rude to me and my son about it. Well Katrina left them much much cleaner and removed that plaque that supposedly couldnt be removed anymore. she left them So beautiful, my son was very happy about it. The dentist, with so much kindness, explained to him that he should listen to mom more about proper dental care and why. What kid is at the dentist smiling and wanting pics to shlow off his smile. We will be back And happy to find a new office. Only con: the parking lot is very tight

Andrew was so patient and gentle on our first visit. My two year old daughter remained calm during…read morethe teeth cleaning :)

My assistant nurse was Andrew and was very nice, great with questions and timely manner with…read moreservices I really would recommend this office location and staff at this dentist.

Dr. Job and his team always provide an excellent experience for my two daughters! The dental…read moreproviders, dental hygienists, front desk staff (Ms. Hager), and admin staff (Ms. Cinthia) are always very kind and professional. After each kid completes their appt, they give a coin to the kiddo which they then use to "buy" a special little toy from their toy vending machine. This really helps motivate my kids to go to the dentist and do a good job ;) . Highly recommend this clinic!

Last week, my 4-year-old daughter and I visited for four fillings on the right side of her mouth…read more It was our first time experiencing something beyond a routine cleaning and check-up. Dr. Job and Ms. Danielle handled everything with such attentiveness, kindness, and ease that I have no doubt we'll be coming back to fix the left side as well. My daughter was very proud she did not cry and I am sure, in many ways this is due to professionalism of Dr. Job and Ms. Danielle.

We've been coming here for several years--my daughter is now 6 1/2 years old; she has had 8 dental…read morecleanings and several Xrays by now. They are fast. Monica (?) does the cleaning (and Xrays if my daughter is due for them) followed by Dr. Toppi who will look at her teeth and Xrays. They are very patient and have good bed side manners for kids. My daughter gets to pick the color of her tooth brush and her sticker. You get text reminders for your appointment, you get instructions to call when you arrive and stay in your car, the front desk person comes to your car to check temperature, do screening questions, and update paperwork. Before covid19, kids get to select a prize from the treasure box. Then the treasure chest was gone (at least when we visited in May 2020). Then at our Dec. 2020 appointment, we were pleased to find a giant gum ball machine with prizes inside bubbles! You get a token, turn the handle, and voila...!

Very kid friendly and accommodating. The dental hygienist is the most warm, friendly person to work…read morewith my son.

REPLIED: Thank you…read morefor your response. I understand that your office has a 24-hour cancellation policy, and I appreciate that alternative appointment times were offered. However, my concern was never about the policy itself only in the beginning. It was about how I was treated during both calls. I felt pressured when trying to reschedule, and when I raised concerns about the receptionist's tone, those concerns were dismissed rather than addressed. Additionally, during my conversation with the manager, Kim, I was repeatedly talked over, not given the opportunity to fully explain my concerns, and the call was ultimately ended while I was still trying to speak. That experience was particularly frustrating and unprofessional. The situation escalated when I was told we were "not a good fit" and denied service after expressing those concerns, which was especially upsetting given that my child was ill at the time. Clear and respectful communication is essential, especially when working with families and young children. I hope this feedback is taken constructively to improve future patient interactions.

Kids are often scared of the dentist due to a combination of fear, anxiety, and loud noises from…read moredrills and suctions. Choosing the right pediatric dentistry for your child is paramount. For the past 18 years I've been bringing my kids to Poiset & Associates Orthodontics. Located in San Diego near Children's Hospital, they offer comprehensive orthodontic care for all ages, alongside pediatric dentistry, with a focus on gentle, specialized treatment for children, teens, and adults, including those with special needs. Doctor Shay Brannan is amazing! The entire staff is friendly and extremely caring. They are so nice and personable and helpful in so many ways. The facility is clean, vibrant and aesthetically appealing to kids of all ages. I can't say enough good things about this dentistry!

I do not recommend Dr. Nora. My child came home very very upset about his experience. He is old…read moreenough to know when he is not being treated well. This office can only work with children who can be put under medication. My child went to my own dentist and had cavities filled with no drama or medication needed and we had a gentle and caring experience. My doctor retired and we had to find him a new doctor. This is our 2nd time at a pediatric office where they just don't know how to respect a child and treat them with force. My kid had water filled in his mouth and raised his hand because he needed a break. Instead of respecting that and stopping, they told him "just a minute more". Then when he tried to sit up because his mouth was full of water they pushed him back down. This is not how we should be treating children. I would not recommend this office unless you plan to sedate your child, in which case you may have a great experience.

My son has quite a bit of anxiety when getting treatments at the dentist. Carla has been extremely…read morehelpful and supportive to he my son to get cleanings. I'm so grateful to be at a supportive and caring place!