Zero stars. Avoid at all costs! Terrible installation, and the owner, Chris, completely avoided…read moretalking to us to resolve the problem. I'm sorry but that's extremely cowardly to completely avoid talking to a customer to resolve an issue. The installers did not remove the old carpet padding, despite it saying to do so in the contract. We did not find out until later when we needed to pull up a corner of the carpet. Was baffled that they literally cut corners. They also didn't tell us that the subfloors needed repairing and did a crappy job of patching it with scrap wood. I'm particularly baffled that the owner won't even talk to us. He obviously knows that they do shoddy work. Terrible service, terrible installation, terrible resolution, terrible company.

I wanted to thank Chris Marks of M&M floors for giving us detailed and sound guidance on the…read morequality and durability of the existing hard wood floor in a condominium we are contemplating purchasing. We were uncertain whether the existing flooring was solid hard wood, engineered hard wood, or even luxury vinyl and had questions about the floor's composition and care and refinishing. He accompanied us to the property, examined everything with care, and answered all our questions with great patience. He is obviously very experienced and knowledgeable in flooring and we will certainly hire him for future work in the event that we replace or refinish the flooring.

Capital Carpet has been great to work with. They went above and beyond in replacing flooring in my…read morecondo in DC with beautiful hardwood and a painting refresh of all the walls and trim. I worked with Kavoos Rad, the owner of Capital Carpet, remotely to get this project done and it was effortless. Capital Carpet responded quickly, scheduled the project when I needed it done, and provide updates and photos as the work progressed. It couldn't have been easier. I highly recommend them.

I would definitely recommend Capital Carpet, LLC. They came out and did an excellent job. I didn't…read moreexpect them to finish the job as fast. They were professional and focused on doing a great job, which they did. The scheduling process was also simple. I will definitely contact this company again for future jobs. Thank you for your services!

Bottom Line Up Front: My wife and I highly recommend Carpet…read moreand Floors Market for the following reasons: 1. Extremely excellent customer service! Friendly staff, both in store, consultation, and the installers as well. Their upbeat attitude and overall willingness to work with us made the whole process less stressful. This in my opinion is their greatest strength. 2. Excellent pricing. We compared them with others both in the Waldorf area and the "big box" stores and their materials were better in terms of cost and quality. The installation costs were better than others as well and worth every penny. 3. Fantastic quality of work. The crew that came in and installed the flooring were extremely detailed and were very meticulous about putting the furniture and other items back where they found it. 4. They are a local business. We like to buy local to help out our community! Our experience: We first started looking into Carpet and Floors Market back in May close to the beginning of the COVID pandemic and we were looking into having our entire first floor re-done with hardwood laminate. They had just re-opened their brick and mortar store in Waldorf when we contacted them. We looked into them because of all the positive reviews they had, plus the fact that they were a local business and they did not disappoint! Kevin contacted us and was prompt, polite/friendly, and was safe. He measured the whole area masked with booties to make sure to keep my family and himself protected. The quote he had given us was the most reasonable for materials a labor. As I mentioned above, we shopped around and they were the best. We ran into some issues with our bank (completely unrelated to them) and it ended up taking longer for us to schedule Kevin and his crew to begin work. I had emailed Kevin 4 months later asking if the quote he had given us in May was still good. It was, and on top of that, they were still honoring the promotion they had as well (despite the fact that the promotion was long since expired)! The most surprising thing was that Kevin actually still remembered us when we contacted him again. Fast forward to the installation, and the crew that came in worked super quick all while remaining very detailed in the quality of their work. They were slotted to complete the work in 3 days for about 1500 square feet of area. They tackled an awkward pantry, half bath, laundry room, family room, formal and regular dining room, living room, and kitchen all in that timeframe. We didn't even have to move anything as the crew moved and replaced everything when they were done. They took particular care to ensure that our belongings were covered as to not get dusty from the work. We had other contractors come in to fix some electrical and pipe issues at the same time, and the crew was able to work around them without causing any delays! All the trim had nail holes filled and trim around the baseboards sealed to make the quarter-rounds and baseboards look like one seamless piece. Our overall experience with them was so great, we'll be going with them again for our stair and top floor hallway project in the future - no hesitations at all! If you're looking for top quality service and quality detailed work, you'll definitely get your bang for your buck at Carpet and Floors Market.

Alex and Miguel excellent job, the carpet looks beautiful they took care of the creaks in the floor…read moreboard as well. They both worked together very well they were on time and very precise!! They did amazing very friendly as well.

Absolutely horrible experience with this company. We were working with a salesperson, Warren, for a…read moretotal house LVP installation with stair runners up until the end of June with installation at the beginning of August. Installers show up without stair runners, never added to the work order, never ordered. Got passed around from person to person until I ended up with Mike, who was totally dismissive. Said Warren didn't work there anymore and we "couldn't" have stair runners with LVP anyway. No explanation for why no one reached out to us after Warren left or why we were sold stair runners and LVP if they weren't compatible (which isn't true). Finally had to go to corporate to get someone to take this seriously. Now all of a sudden we *can* have stair runners but someone has to come measure, order them, then schedule a separate installation. No apology, no explanation for what happened or who dropped the ball. I would never work with this company again and we are still trying to unravel what happened with our installation. No accountability, no apology, just Mike offering lame excuses about how he, the director of operations, has no idea what's going on.

This is specifically for Nikki B. and Michael G. My family and I felt really welcomed when I…read morevisited this place last weekend. My family and I really appreciate their customer service, and they seem to really care about you. Nikki took her time to find me what I wanted. I will recommend friends and family to this place. This definitely is a better experience than stopping at other hardware stores. :) Thank you so much, Nikki!!

We selected Royal Floors to replace our kitchen floors because they're a local, small business…read more We stopped in on 12/8 just to look around, and Reza was extraordinarily helpful, and even came to our house about 30 minutes later to give us an estimate. The price was fair, the work was scheduled quickly. The team showed up nice and early in the morning, and were done at about 4pm, and when they were done, the floor looked amazing. Start to finish, everything done in less than two weeks. I would very highly recommend Royal Floors, and plan on using them for future jobs.

I had the kitchen, dining room and entry way hardwood floors replaced over 2 years ago and Amin…read moreJenati worked with the insurance company to make certain that it was covered since there was water damage. The new flooring was installed and looked great. I called Amin about 3 or 4 times over the past 2 years as I wanted boards replaced, etc. Amin was always so easy to work with and always called me back to let me know when the work could be done. He is great working with people especially me as I can be a bit of a "pest" and never made me feel like I was a bother to him. I would recommend Royal Floors to anyone without reservation. Joyce Aramburu

Excellent service and fair price! Highly recommended!…read more Everything was done on time and on schedule

I got lucky when I decided to call the owner Bardiya based on google and yelp searches. Even on the…read morephone I could tell this was someone I would be able to trust. I had one room in the basement, and everything went well. Great product, great price, and fast installation. I would not hesitate to recommend this company.

Jason was exactly on time for his estimate! I am very impressed when others are punctual. He had…read moretwo associates handling all the measurements and cuts, installation and grouting. I performed all the plumbing, insulation, buildout and tub installation. Janson was always stopping by in the morning to ensure quality and progress each day. He and his associates alway communicated with me if there was a question or asked my preferences. I will DEFINITELY call on Jason and Star Floor Inc for my future projects!!!

If you're looking for the best price for poor quality, you've come to the right place. Was told…read morethey could stain hardwood floors for our stairs at a 90% match to our laminate flooring. First results were 20% match if that, don't know, too hard to calculate that low. They threw a fit when we demanded they redo them. After second attempt, the poor sanding job was 100% visible as if these hardwood steps had been used and scuffed for 50 years. Sure they finally got the color up to 60% match (still wrong), but here I am left with cheaper pricing on flooring that looks as if it needs to be restored from generations of use. Pay a slightly higher price and go somewhere else. Oh, and I'll remove this review if you come fix the horrendous stain work. Until then, this review stays.

We have used Annandale Floors for two jobs in the last several years. The realtor selling our…read moremother's house recommended them. For her house, they did extensive work on hardwood floors and stairs that had been neglected, showing wear and water damage. The results were beautiful and contributed a great deal to the quick sale of the house. More recently, they refinished our kitchen floor. Again, every aspect of the job was superb. Scheduling was quick and convenient. The two-person crew was extremely professional, careful, and hardworking. Their years of experience showed in the quality of their work. All materials were of the highest quality, and the crew was very knowledgable about proper use and explained every step of the process. Our heavily worn and deeply scratched oak floor now looks brand new. The price was fair, especially given the quality of the work. I highly recommend this company.

I honestly can't recommend Annandale Floors and Vance highly enough. On a scale of 1-10, they are…read more10,000. They are real flooring experts who are knowledgeable, professional and provide high quality service. You are not dealing with a company that hires mediocre subcontractors. They are the best of the best in Northern Virginia. I found Annandale Floors after I had a horrible experience with another company that had refinished my floors in April 2023. Vance explained to me what my options were and invited me to pick out stain colors I liked. I loved that he is Bona certified and had the expertise to use higher quality Bona products, not the cheaper Minwax brand the other company had used on my floors. He prepared 10 sample boards for me - allowing me to see what different stain colors looked like ahead of the project. The other company had asked me to pick stain colors off the website, put down 5 sample colors on the floor and gave me 24 hours to make a decision. FYI, picking a stain color is the hardest part of this process and Vance's patience with me was priceless. I texted him constantly with questions and he was very responsive. I used my sample boards to test out different colors in different parts of my home at different times of the day. Once I was ready to proceed, I was comfortable with the 6 sample colors I had already evaluated for over a month. Jose proceeded to tape up all my kitchen cabinets, window blinds and even light fixtures. They were careful to cover up surfaces prior to sanding. I immediately noticed how different it was from my prior experience when the other company had only put up plastic in half of the my kitchen and nothing on the windows and light fixtures. Plus the other company sanded with bedroom doors opened leaving me with weeks of deep cleaning and dusting all surfaces (i.e bedsheets, blankets, dressers, doors, blinds, photo frames, shelves, walls etc.) in the entire house. So frustrating. Not with Annandale Floors. They use a dustless system that leaves a lot less dust after the job. I was also impressed with how well Annandale Floors had sanded my home. The other company had left lots of gaps and red stain that still remained in the lines/grooves. I believe the equipment Vance used was far more superior. I had a dark reddish floor and I had wanted to move away from outdated colors - red, yellow, orange. The first company presented cheap Minwax options which left a deep yellow tint from the oil stain. Vance used the Bona Cocoa stain I chose that not only looked flawless but it was even and professionally applied with a beautiful finish. Plus Bona didn't leave that nasty smell of chemicals that we had to live with for 30 days. The entire job took 8 days and we moved back in with no issues. We could also move furniture back in within days instead of 6 weeks with the oil based Minwax. Take it from someone who paid twice to refinish 2,000 square feet of floors and stairs - it's worth every penny to do it right the first time. If you are looking for a top notch flooring company - this is it. Call Vance. He's the best in the business and Annandale Floors will exceed your expectations. And tell him Addi sent you. You can thank me later.