The carpet technician came to the Condo in a timely fashion. It was very easy to get an appointment and the quote that was given was in a very professional format. Unfortunately for Carpet City, but very fortunate for us the Condo sold before we had a chance to work with them. read more

Based on all the five star reviews, I would hope my experience was the exception. I scheduled a consultation to get a quote and got a no show. Pretty straightforward -can't rate them on any other point other than their disregard for a scheduled appointment. Funny enough, after the first no show, they offered to make it worth my time if I gave them another chance. Shame on me. I scheduled again only to have another no-show from Carpet City. I ultimately hired a different contractor that showed up. read more

Cyndy's Bottom Line: Excellent service from Mr. Ali. We were in the market for new carpeting and decided to use Carpet City because they could deliver faster than the big box company. The experience was pleasant working with Mr. Ali on a one to one basis. Mr. Ali was professional and knowledgeable about the product line and most of all he was very gracious and patient with me. We mentioned to Mr. Ali that we were on a time constraint and Ali was able to get the carpet in and arrange for the installers to arrive a day before planned. We had furniture already in the room but it was not a problem. Mario and the other gentleman were very careful moving the furniture and after the install put it right back without a problem. They take great pride in their work and it shows. I would highly recommend this company because we received excellent service and were able to select the carpet from the showroom. The carpet is wonderful! Thank you very much! Mahalo & aloha! read more

See all

HIGHLY recommend this place!! My wife and I were shopping around for our new laminate floors for over a month. We've contacted numorous flooring companies and had gotten a few estimates but were not happy and were unsure of whether we were making the right choice. After meeting with Mr. Mehdi, everything just went smoothly. He was very knowledgeble and instead of trying to sell us anything he educated us on what was best for our situation. The price was great compare to the other bigger chains and the quality of the laminate was awesome!! read more

STELLAR EXPERIENCE!!! We recently purchased a home and needed new carpeting. After taking a look at Home Depot and Costco, and not being satisfied with the options (including how quickly someone could come out and measure), we decided to go to Carpet City. When we arrived, we were immediately greeted by a friendly, knowledgeable person (Mehdi). He noted what we were looking for and showed us several options, taking the time to explain the differences between each one. We were pleasantly surprised to see that the pricing was incredibly comparable to the pricing found at Home Depot. Once we selected the carpet we wanted, Mehdi worked with us on selecting padding. When we told Mehdi we had a tight deadline for carpet installation, he was quick to jump on the phone and order the carpet, to ensure delivery within 1 - 2 days. He also came out personally to measure the areas for our carpet the following morning! Other places were quoting us a 3 - 5 business day time-frame just to measure! Everything went perfectly well on installation day. The installers came on time and did a fantastic job, just as they assured us they would. I recently recommended Carpet City to some friends of mine, who also had the same stellar experience. As such, I decided to write this Yelp review in hopes that others will consider Carpet City for their carpet needs. read more

I used Carpet City to replace the carpet and padding in my basement and the runners on the stairs. Mehdi was very professional and his guys did a terrific job. I definitely recommend their service. read more

Absolutely phenomenal service, within a tight time window, for an excellent price. I wish I could give more stars. We realized late that our new home had carpet stains that could not be removed, and urgently called Medhi to see if he could get something in for us, before our movers brought our furniture in, just a few days later. He made it happen, which included him driving to our home late at night for a consult, coming back the next morning with carpet samples, giving me his cell number to call when he was out of town for two days and arranging for gorgeous hardwood floors for a very reasonable price. I was trying to get the fastest options out of him and he said "You tell me what you really want, and I will make it happen." We've used about 10 different contractors in the past 4 weeks. Medhi and Carpet City were by far our favorite for the quality of work, responsiveness, plus a great price, to boot! read more

I had to get new carpet installed after some serious water damage. First of all, I knew nothing about buying carpet (price, quality, padding, etc) and was at a lost--and trying to figure out how to buy the right carpet sucks. I priced around in Springfield and Carpet City was the only place that didn't give me and my husband a pressured sales pitch. One place said I had to put a deposit down even if I was only "considering" using them. At carpet city, I told Medhi (sp?) exactly how much I wanted to spend and he totally worked with me. What really blew my mind was when I ended up measuring the room short (I didn't have them come in and measure it because I thought I did it right). Instead of having me buy a whole new ream of carpet, Medhi worked with me again to find something in stock so they didn't have to charge me for coming out again. Oh, and did I mention that the installing guys moved out an old coach and hutch (that was way too heavy for me and the hubby to move) without an extra charge! I never thought I'd give a carpet place a five star rating, but their customer service was truly outstanding! read more

Incredibly happy with the product and service I received from Carpet City. Mehdi was fantastic to work with. He checked in before, during, and after carpet installation. I visited Carpet City last Saturday, he came to measure on Monday, carpet was installed yesterday (Thursday). Awesome! read more

Excellent Service! Very professional, great pricing. Medhi and Ali were fantastic to work . I was so glad I found them. I highly recommend them!! read more

We used Carpet City to install luxury vinyl plank flooring in our basement and carpet on two staircases and in the bedrooms. The whole team is so nice and pleasant to work with. Mr. Ali was very helpful throughout the decision process. The two materials were installed separately and we had to delay a few times (our fault, not theirs). They were never impatient with us for changing things around. The installers were friendly and careful and the floors look beautiful! Price was great - I have already recommended Carpet City to friends. read more

Carpet City helped us achieve our dreams! We were really excited once we placed a contract on our first home, but we quickly realized that we would have to replace ALL of the flooring in our home. I started shopping around and ran across Medhi and his team at Carpet City. They were awesome. Medhi met with my husband and I (on a Sunday) to understand our needs and budget. We were also under a bit of a time constraint, but that was no problem for Medhi and his team. He walked us through the carpet, hardwood, and other flooring options for all three levels of our home. He shopped around to find vendors to meet our price range. Meanwhile, I visited other local and large retailers and quickly realized that Carpet City's prices could not be beat. I am so pleased that we selected Carpet City because they provided quality flooring, professional installers for our hardwoods and carpet, all at a great price. Medhi has even called to check on us and ensure we were happy with the finished product. I highly recommend Carpet City and will definitely return for all of my future flooring needs. read more

Carpet City had just the color berber carpet we were looking for. The owner came out to the house and measured the room and made a few suggestions that helped us make our final decision on what we chose. We love the color and the quality of the carpet. The men who came and installed the carpet were very easy to talk to and cleaned up very well. The carpet was priced quite well too. We will definitely go back to Carpet City in the future. Thank you for all your help. read more

First I want to say Carpet City came highly recommended to me by some people I knew personally and since my husband worries so much about any work that is done in the house I could not just pick someone at random and hope for the best. When I went to their store the first time I was unable to locate them because they relocated across the street. In fact, if you use Google Maps to find them it says "closed permanently". This is WRONG. They only relocated across the street. We had them install engineered brazilian cherry in our downstairs. We did not know that you could only use engineered hardwood on cement as the flooring has to be glued and cannot be nailed. The guys at the store came out and double checked my measurements. They gave us a great rate, they were able to schedule the installation for when it was best for us and their installers did a great, great job. I asked them to be extra careful of my walls as they had been recently painted and they obliged. We then had the stairs to the 2nd floor and our entire old carpet and linoleum replaced in the kitchen, dining and living room with the solid brazilian cherry 3/4" thick and 3" planks. Again, the guys at Carpet City gave us a great rate, their installers have been totally awesome doing a very nice job. They were thorough, conscientious and very qualified to do the installations. My husband who is difficult to please is also very, very happy with the results. read more

Went to repair/replace berber carpet damaged by my dog and couldn't be more impressed by the professionalism of this business. The person who helped me patiently listened to what I was looking for and provided budget friendly options. Thank you so much for your help...I couldn't recommend your business any higher. read more

I wanted a hardwood floor for my new condo but everything was too expensive. Costco had a sale on bamboo flooring, so I bought 32 boxes and trucked them to the condo. But I needed someone to install my new floor. A neighbor recommended Mehdi from Carpet City. After reading the earlier glowing review he had on Yelp, I went ahead and contacted him. I was delighted to discover that the other review really was an accurate description. My condo is on the bottom floor, and for my underlayment the material Mehdi recommended was cork, which proved to be the best choice. Also his installer, Wilson, was truly a skilled, careful craftsman. And the total price, although no hardwood floor is cheap, was reasonable and within my budget. Bottom line is thanks to Mehdi (and my neighbor's recommendation), I now have a beautiful hardwood floor that I love. read more

We had a dishwasher leak that ruined our engineered flooring requiring total replacement in the living/dining room and hallway. We worked with Paul Davis Construction who works with Meddie (sp?) from Carpet City. We went to the showroom off Hwy 29 up the street from the Mosaic District and was immediately met by Meddie who had samples at the ready. We found a great flooring (a waterproof LVT plank-style flooring) that looks just like wood and later that day Meddie came to our condo and measured for pricing. The flooring came a bit over-budget and Meddie worked with Paul Davis on reducing some costs. The next day he reached out to me for approval and then quickly ordered the flooring. Santos and his partner installed the flooring within a couple of weeks and the installation was flawless and perfectly executed. I honestly could not have asked for a better job with the installation. Unfortunately, when the guys moved a heavy piece of furniture, it damaged a section of the flooring in the hallway. To just move on, I tried to live with the scratch for a week, and deciding that it needed to be re mediated, Meddie and Santos quickly made it right. Meddie ordered additional product, and Santos replaced the scratched planks the following week within an hour. To boot, Meddie and Santos allowed me to keep the extra material he had ordered in case I needed it down the road. Carpet City is top notch in their customer service and Santos is very skilled in his craft. Good, honest operation and I feel like we got more than what was invoiced (which is a win in the typically pricey DC market). I highly recommend without resolve. read more

Just had some runners installed on my stairs and also ordered 2 area rugs. The crew was friendly and polite and did a great job. My order was processed and delivered much quicker than I anticipated Will be ordering more from them soon read more

My floors were damaged in a flood. I worked with several other wood / carpet companies to try and match the wood. Carpet City was the only company to find a match. And they offered a very compelling price. The work was done quickly and looks great. I would highly recommend calling these guys. read more

The most knowledgable and honest carpet salesman I've encountered. Clearly a man who knows his profession and takes pride in his work. He gave us great guidance. read more

Great selection, excellent service!! I needed to match some existing flooring for a renovation and the sales people here were so much help!

Firm beds. Good sheets. Nice modern decor. Bar on the second floor made a great Manhattan. Exercise room was a little weird to get to, but adequate equipment & space. Overall, a great location & good hotel & good value. read more

Over 3 years ago my wife and I had Carpet City install duraceramic flooring in our Kitchen, Hallway, downstairs bathroom and mud room. The installation went very well. The 2 men installed the flooring on one of the hottest days of the year and it took 2 days to do all of the work. We loved the way it looked. Over the 6 months we noticed 1 or 2 damaged tiles. After 2.5 years, we noticed more damaged tiles. We didn't think Carpet City would do anything about the damage but wanted tell them about our negative experience with the product. The sales manager, found our reciept from 2.5 years ago, and told us he would call the manufacturer to look at our tile to see if it was a manufacturing problem. The manufacture said there was nothing wrong with the product and that we were negligent. Carpet City called us back and went WELL ABOVE what we expected. They told us that they couldn't replace the entire floor, but that we were a valuable customer and would send out a crew to fix the damaged tiles free of charge. We were shocked, thrilled and will be going back here when we finish our basement this fall. I never would have thought that after 3 years, they would be so easy and so focused on customer retention. read more