My boss called Definitive Care Towing for recovery after one of our utility trucks broke down…read moremid-route. From dispatch to pickup, communication stayed clear and professional. The operator handled the truck confidently, accounting for its height and added equipment. The operator ensured a smooth loading process, thereby saving us time. Drop-off was coordinated smoothly with our maintenance yard, and most of all, pricing was consistent with what was quoted and reflected the truck's size. For commercial towing needs, the service felt dependable and worth the expense.

From the owner: To provide safe and effective services, we make use the latest tow trucks and equipment. All sizes…read moreof vehicles, from light-duty to heavy-duty, are available in our fleet.

As a client, AnnMarie is wonderful to work with. She is very efficient and ensures that all…read morepaperwork and updates are accurate so we are all on the same page.

Was driving home and got t boned by a uninsured motorist, legacy was quick and responsive to get…read morethe vehicle towed and go. Very punctual and efficient. Will update on how it does at they're tow yard.

Able to schedule through my insurance app on a holiday when my insurance company was closed. Quick,…read moreinformative texts and updates. Quick and Professional Service. Took all of 10 minutes to take care of me while I was in the middle of my work day.

Waited for hours after talking to the owner telling me he was sending someone. Only for them to…read morecancel with no explanation.

They did a good job, I didn't have to wait. I called for assistance and they was there within 15…read moreminutes to assist me, they were very courteous friendly and professional. I was very impressed with the service I received.

I quess this is a mixed review. On January 30 in that ice storm in Little Rock , I got a flat…read moretire while leaving a restuarant. The tire went flat almost immediately and i pulled into a parking lot nearby. I am 70+ and I had my 95 yr old uncle with me and I was from out of town. I had AAA. Called them and they said East End would provide a tire change. I could have done it but it was cold and I have AAA for a reason. The guy showed up pretty soon and was friendly (nice guy really). Turns out his floor jack was not operable, hummmm? He asked to use my Jeep's sissor jack. So okay and he changed the tire. fast forward to about 10 days ago and I got another flat while on the highway in Waco. Beautiful day and I was in a safe location so I was just going to change my tire. NO JACK HANDLE! Didn't realize the missing handle since I hadn't needed it in the interium. Another call to AAA. They sent a guy from Waco and he was great too. He'll get his own review. I called AAA to report the mising Jack handle that the guy from East End must have left in his truck. I mean he used it and it worked for him but now it is not with my SUV. I don't suspect any bad behavior, Shit happens from time to time. AAA called East End and the guy there called me. He was NOT defensive, perhaps he found the jack handle still rolling around in the floor of the tow truck. At any rate he said he would send me the missing pieces. And he did. I got them today. Bottom line is East End should take better care of their tools. They were friendly and they did replace the missing parts But it also COST me a service call to AAA and as anyone who uses them know you only have limited number of calls before they charge you. So I lost a service call to the issue in Little Rock. Not too happy about that and I don't know if it can be corrected. We'll see. So kudos for showing up right away in the cold and solving the problem, Shame for not having the proper tools and needing to use mine. And some points for quickly solving the missing handle issue without any pushback. So end of story, If I need a tow in Little Rock, I'll call them, I'll just be careful about the tools used.

Worst auto repair place I've ever dealt with! Took them two weeks to fix something that should've…read moretaken a day. And they kept giving me the runaround, telling me that they were going to have it to me by the end of the day every day that I called them! Never taking my car to them again.

My vehicle was impounded here after the Saline County Sheriff Department recovered it after it was…read morestolen. When the police notified me, I called Weise Towing about it. They told me that they had let it sit for three weeks before checking the VIN (on a very obviously stolen vehicle) to report it to the police, and that they would be charging me $35/day for all of those three weeks (during which I had no idea that it had been recovered), $150 for a towing fee, and some extra for gas for the tow truck. During all my dealings with them, I was repeatedly assured that other than a new paint job and broken ignition and locks, the vehicle was in fine condition. Also during all my dealings with them, I had to talk to three different people over about 6 different phone calls, none of whom would let me speak with the actual owner. When I finally was able to recover my vehicle, many dollars later, it appeared to have been wrecked in addition to being so heavily vandalized that any sensible insurance agent would have written it off as totaled. I payed more in recovery fees than it was even worth any more. About a year later, I received a copy of the police report that provides evidence that Weise Towing did not, in fact, have possession of my vehicle for the three weeks that they claimed. So it appears that they fabricated the story about it sitting in their impound lot for 3 weeks before checking the VIN in order to charge extra for the storage fee. Think about that: they thought that claiming they didn't check the VIN on a recovered stolen vehicle to report it to the police for three weeks was reasonable. If you ever have to deal with Weise in any way, make sure you retain a good lawyer ahead of time. Document absolutely every phone call and dealing you have with them, act quickly, and be ready for small claims court.

STRONGLY RECOMMEND them for your towing needs. Jerry was awesome, professional, and on time.read more

Adam came an assisted when I had a flat tire and did not have the wheel locks key. He was very…read moreprofessional, kind, and sympathetic. He made sure that I had a ride when he arrived and made sure the ride was there before he left. I highly recommend 365 Towing and Recovery.