I had checked with some neighborhood community groups on social media asking for recommendations for flooring, and there were three company names that came up several times. NewGen Restores was one of those. I called all three asking for two estimates, carpeting, and hardwood flooring restoration. NewGen was the only one that came out to my house, with follow-up calls as well. The other two (should I mention them here???) did not return my calls, and did not make any visit to my residence. One of them had a family emergency and told me they would contact me after their crisis was over. I waited patiently before making a final decision. I never received the promised call. The other company simply asked me, "What did the other company measure and quote you?". Really? NewGen Restores gave me a competitive price so we went forward with them. I will also say that Kent is very knowledgeable about flooring and was honest in all respects as to cost and time for the two estimates I was seeking. The crew arrived as promised for the job, and they did a great job. I have absolutely no complaints. They were cordial, professional and cleaned-up accordingly. I would hire NewGen Restores without hesitation in the future! read more

The combination of Carolina red clay and my two dogs has not been kind to my area rugs. I spoke with Liz at NewGen and she set expectations right away... Didn't promise to work miracles, but said they'd do their very best. Liz was great throughout the process, communicated with me after they inspected the rugs and as the cleaning progressed. I was happy with the results and the price and would absolutely do business with them again. read more

There is simply no better overall cleaning company than NewGen Restores. In my Real Estate practice, I've had some seriously deeply dirty rugs, walls, cabinets, windows, siding and more that NewGen was able to clean so thoroughly that I did not need to replace the cabinets or the carpeting. They offer comprehensive service including flooring and carpeting replacement, painting, cleaning - just everything.I now use NewGen to clean my own home every two weeks, and it shines. Every surface is dusted (the tops of all furniture, pictures, etc. Every thing in my kitchen, the bathrooms, nothing is left unattended. I can't say enough about Kent Ravaioli and his team of professionals. read more

These guys were awesome. They cleaned a microfiber sectional couch and ottoman of mine in under an hour and got out stains I couldn't on my own. They even removed paint from the ottoman cushion! They were right on time and very courteous - they also explained to me an issue they had with a specific stain. I love supporting a local family owned business rather than call a chain. I was also followed up with personally after the cleaning. read more

I Try really hard to not leave a negative review unless I have absolutely tried everything in my power to get a positive result and still failed. We had floors (LVP) installed by Newgen in 08/2020. From day 1 we had issues. Initially, The floors were dipping due to uneven subfloor. We asked Newgen to come out and take a look, The owner Kent said "they were floating floors" and that there would be dips. Well the dips continued to get worse and they began buckling. We asked Newgen to come back out in July 29, 2021. Newgen's lead floor installer came out and said "yes, there is definitely something wrong". After many emails and messages left, Newgen did not come back to out home until the following year February 8th, 2022. It took Newgen 7 months to come back to our home. Turns out we had a leak and had no idea. There was mold under the flooring. Newgen said they would handle the remediation, we reluctantly agreed. They put fans in the home and a plastic wall up. It was there for about 7 days. They wrote up a report and estimate and sent it off to our insurance. Our insurance approved the remediation bill and paid Newgen directly. A short time later our insurance approved the estimate for flooring and cabinets. When the owner Kent came to our home we discussed what would be done. He said that there was a new manufacturing company that made the floors so the connections (click and lock) would not be the same as the floors that were installed by Newgen in Aug of 2020 and there was a possibility that the sheen might not match. However, he would glue the flooring down and only order 600 sq ft of flooring (The insurance approved the entire downstairs flooring to be removed and replaced). He then said that he would order a veneer for the sides of the cabinets (and emphasized how difficult this would be) as well as have a new board to put in under the sink (the insurance approve 12 linear feet of new cabinetry not veneers). He said this made the most sense, plus "we would get a little money back to take a little weekend trip". My husband and I didn't feel right about this at all. We talked about it and let Kent know we wanted the repairs that the insurance approved. We didn't want to take the chance of the flooring not matching and we wanted the new counters. This is our home and we want it done right. Plus this kind of seemed like insurance fraud???? He didn't like this. He sent me a few emails asking me to send him the estimate (that he wrote up and should've had), he asked me for our insurance provider's phone number because he didn't have it. He (through his assistant) continuously asked why we wanted the entire floor done? When I would call to find out what the status of our repairs were....I would get the run around. He would say that he has to review the report It has been 3 months and our floors and cabinets look the same as they did Feb 8th, 2022. I contacted a attorney friend and she advised me to get a contractor contracted through our insurance. We have done that and already have had more done in our home in the last 48 hours than Kent did in 3 months. I would not recommend NewGen. He was not respectful of me and I do admit, I did raise my voice at him at one point......but he raised his right back, the lack of respect was unreal. This whole ordeal has been much more than we bargained for. We still are not sure why there was such poor customer service, why he gave the estimate to our insurance and then didn't want to do the work. We are left with a bunch of question marks. But we are happy that we found a reliable company to do our repairs. We are now using Paul Davis Restoration. read more

The meticulous attention and service that NewGen delivered can't go unnoticed. Kent was terrific in explaining the process. The overall experience was top notch, and I would (will) be referring them to anyone needing their floors/carpets cleaned. Josh Kelley read more

Truly an amazing service. I thought we were going to have to sand our hardwood floors down and resurface them before Kent at NewGen came out and did his thing. You can see the before and after pictures of our new home's floors on his website! read more