JUNE 4TH, 2026 NOTE: Detailed update about Restoration1's untrustworthy communication…read more Their public response below just proves my point. So, this is what to look out for, and the receipts to prove it: 1. TWIST FACTS/CHANGE NARRATIVE: - 6/1 "At no point did our team request that you provide materials..." - 5/21 "Please feel free to forward over the hygienist report and any other information necessary to help generate the remediation estimate." (They did indeed ask for materials but are now saying they didn't.) ___ 2. DEFLECT/IGNORE THE ISSUE RAISED -Dana "I've sent 3 emails to your 1 email..." -Janny "...if you are unwilling to provide results..." -Dana "I'm not unwilling. You just never asked. Why did it take this long to tell me that?" (My issue is their lack of communication, but she deflects to a story about me refusing asbestos testing, when in fact that conversation never happened.) ___ 3. DELAYED COMMUNICATION/NON-RESPONSIVE -- 5/21 Janny: "Please feel free to forward over the hygienist report...". --5/21 Dana:" They're attached, along with link to a few pics." (NO response) --5/27 Dana: "Please get it back to me...at your earliest opportunity." (NO response) --6/1 Dana: "Janny, are you getting my messages?" (NO response) --6/1 Dana (via Yelp): "...the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1." --6/4 Janny Yelp response "When you contacted our office approximately 1 week later" (2 weeks--not 1--and 5 emails/messages later, I finally get a response) ___ 4. CONTRADICT THEMSELVES --Janny: "You expressed to us on May 22nd that you did not want to proceed with testing" --Then her review says "Following the intial appointment [May 22nd] our office...left you a VM. Unfortunately we were unable to connect" (Here she says we talked, but her review contradicts her own statement) ___ 5. MISINFORMED, ARGUMENTATIVE, AND ACCUSATORY LANGUAGE --Misinformed/Accusatory: "You expressed to us that you didn't want to proceed with testing your property" --Accusatory/Argumentative: "If you are unwilling to provide results...we cannot proceed to assist any further" (Janny's tone is starkly different from most vendors'. They'd likely pose as a question--"Are you willing to" "I believe you expressed", --not an accusation.) Because of this, I'm changing my 2-star review to 1 star. But to be fair, this is just my experience. They do have great reviews, so you may have a better experience (if you decide to use them). Below is the original rating before this update: ____________________________________________________________ 6/3/2026 This is the email that I sent to Restoration1: "Hi Janny, I've sent 3 emails to your 1 email. And your 1 email was asking for materials I already provided. I was so impressed with your estimator's expertise and willingness to answer all of my questions that I likely wanted to use Restoration1, but the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1. The estimator came out May 21st. It's June 1st. Can you tell me what's going on with my estimate?" Their utter lack of follow-through was incredibly frustrating because I was super impressed with the estimator's professionalism, friendliness, and expertise. 1. The estimator came out May 27. 2. After a week I reached out. 2. Janny responded by asking for docs I already sent 3. I gave it to her again. 4. Then crickets... 6. I emailed a 3rd time for updates. No response. 7. I emailed again + messaged on Yelp 8. They finally responded saying I had refused asbestos testing, which they require. 9. I said I never refused because nobody informed me until 3 weeks in. So they asked for docs already provided (why ask for docs if asbestos was an issue?), did nothing for 3 weeks, said I refused asbestos testing, which wasn't true, and that I would've agreed to do the testing had I been informed, Janny's response was judgmental and rude. And the overall communication--or lack thereof--I received from Janny was misinformed, argumentative, accusatory, and rude. Had they told me about the asbestos testing requirement I would have complied. But, if my experience thus far was any indication of how it would be working with them, I decided to pass. I think I saved myself a lot of headache. Buyer beware.

So grateful for Janny and the Restoration 1 team! Our master…read morebathroom flooded and leaked down to the family room. I called Janny late Thursday night and her technician Marco came out early the next morning to assess the problems and figure out a solution. Roberto and the crew came out that same day and began work to dry and fix all the water damage. We have a new baby with respiratory issues and was very worried about tje situation. But, the guys did a great job isolating and containing the areas they were working on to avoid any dust and debris. They were all friendly, efficient, and very considerate to our needs. We really appreciate their professionalism. A few days later they did a final inspection to ensure there was no more moisture and by the end of the weekend everything was repaired as if nothing happened. The Restoration 1 team did an amazing job and so thankful for their quick and immediate response. They are truly the team to call when in need and highly recommend them Thank you so much to Janny and the Restoration 1 family!

Joe Malo from Restoration Pros was fantastic to work with. We noticed what we thought might be a…read moremold issue in our shower, and Joe came out promptly to inspect it. Thankfully, he determined it was only surface mold, treated and removed it on the spot, and didn't even charge us. What really stood out was that he took the time to explain why it happened and how to prevent it in the future. He pointed out that our shower's grout wasn't properly sealed and that the combination of our shower fan placement and high glass enclosure wasn't allowing moisture to escape as effectively as it should. It's refreshing to find someone who's honest, knowledgeable, and more interested in helping than selling unnecessary services. I really appreciated his professionalism, transparency, and willingness to educate us. If you're looking for a trustworthy restoration company, I highly recommend Joe and Restoration Pros.

I would not use this company again…read more Our situation began as a water mitigation claim, which is already stressful for a homeowner, but the process quickly became disorganized. Communication was inconsistent, timelines changed, and we were told at various points that they were waiting on insurance coordination before work would proceed. The company ultimately chose not to complete the remediation, removed their equipment, and then billed for more days than the equipment was actually on site. When I attempted to ask questions and clarify the discrepancies, the interactions were not handled professionally. The verbal communication I experienced felt confrontational and dismissive rather than solution-oriented, which made an already difficult situation much worse. Everything was handled so unprofessionally. Because I needed to move forward with repairs and focus on my family, I paid the invoice to prevent further escalation while still disputing the charges. Homeowners going through a loss need clear information, accurate billing, and respectful communication. Unfortunately, that was not our experience.

Eric and his team are top notch and I'd highly recommend them! We had Eric and his team help us…read moreremove mold from our kitchen and bathroom. Eric took extra time to listen to what we wanted, what we were concerned about, and kept us in the loop every step along the way. Our bathroom required Eric's team to remove shower glass walls and the vanity, and they were able to carefully remove them without damage. Great people to work with.

This is a first, but I want to say that Preferred Restoration is definitely a company I would…read moreprefer. After sending a request for consultation, I sent photos and they evaluated the situation and gave me recommendations as to how to remediate the non-active mold on the ceiling of my garage. Any business that is honest in their dealings deserves 5 stars. They could have easily sent a person out and gave me the work around, but through their experience and expertise, they said, "this what we would do on our home" after listening to my concerns. Very happy with their level of service. Shout out to Hayley for picking up the phone and walking me through on a Friday before July 4th. Thank you.

Genuinely good guy in this otherwise very sketchy space…read more Everyone uses scare tactics to grab cash. He talks a lot about how mold is everywhere and grid to minimize because I think he's used to all the crazy worries we all have - so understand that's where he's coming from when he almost excessively tried to calm your fears. We had a substantial roof leak with mold in walls - all handled very well and professionally and nowhere nearly as expensive as it could have been. You won't regret calling him. Genuine good person. Hope he doesn't change.

John was able to help me with my unique situation. His response time is unmatched. He called me…read moreback within 5 minutes. He provided a unique insight to the industry and spent the time to help educate me on my specific issue and some things to keep an eye out for. I really appreciated his insight and recommendations and will definitely call him for the next job. Thanks John!

Eddy arrived at our home at the agreed upon time and went right to work to provide an estimate for…read morea pin leak we had in our dining room ceiling. Eddy provided a very fair price for a relatively small amount of water damage to our dining room and ceiling. Eddy and his team were professional and communicated well. While other estimates were much higher, I do not believe that they could have provided any better workmanship. I would highly recommened them.

The team did a great job and provided an honest top and bottom quote. If there's one complaint ~ I…read morewish they would've had a little more communication on the equipment pickup and arrival times instead of showing up unannounced. Also I had to use a different company for drywall, paint and baseboard which is normal since remediation companies doesn't handle repairs. But they said they were going to refer me since day one but it took about a week before they reached back out despite me asking on the daily for a repair quote. But nonetheless 5 stars for the main job well done!

I highly recommend All Pro Environmental Solutions. Hansel and his team helped us through a very…read morestressful mold remediation process and went far beyond the scope of work throughout the entire project. Hansel was extremely detailed, responsive, professional, and communicative every step of the way. He constantly kept me updated and always took the time to explain everything clearly. During the process, he even stayed late to help locate the source of a water leak, showed me video footage of the issue, and guided me on the next steps needed to properly address it. His honesty and attention to detail made a difficult situation much more manageable. I also obtained estimates from other companies, and Hansel's pricing was very fair and reasonable for the amount of work performed and the level of service provided. He also referred us to excellent companies and professionals to help with the reconstruction work afterward, including rebuilding cabinets and repairing the opened walls after remediation was completed. The work was completed thoroughly, and the property successfully passed clearance testing. I truly appreciate all of Hansel's hard work, professionalism, guidance, and care throughout this entire process. Highly recommend.

Very honest company, hard to find honest restoration companies but All Pro is definitely honest!read more

We had an incredible experience with this restoration company after discovering a slab leak in our…read morehome. From the moment we called, their response time was impressively quick. They understood the urgency of the situation and had a team out to assess the damage right away. David and his crew were professional, knowledgeable, and thorough throughout the entire process. They clearly explained what needed to be done, kept us informed every step of the way, and completed the repairs efficiently and with high-quality workmanship. You can truly tell they take pride in what they do. What really stood out was how much they helped us navigate the insurance process. Dealing with insurance can be overwhelming, but Natalie worked directly with our adjuster, provided all the necessary documentation, and made sure everything moved along smoothly. It took so much stress off our shoulders during an already stressful time. We are beyond grateful for their quick response, expertise, and support. I highly recommend them to anyone in need of restoration services!

A family member had a critical situation and a local plumbing company referred us to AssurePro. I…read morereached out to AssurePro and they were quick to respond and came out to provide an estimate for us. When we decided to move forward with them, they worked with our timeline so that plumbers could return to finish what they needed to do in a timely manner. We are very thankful that they stepped in to help us contain a very stressful emergency!

I called Jarvis for water damage restoration and couldn't be happier with the service I received…read more Jose was exceptional from the beginning of the project through completion. He kept me informed every step of the way, communicated clearly, and made sure I understood the process. His professionalism, responsiveness, and attention to detail made a stressful situation much easier to manage. The entire team was punctual, respectful, and did quality work while keeping the work area clean. It's rare to find a company that combines excellent workmanship with outstanding customer service. I highly recommend Jarvis and especially Jose for anyone needing water damage restoration services.

Our house had a water leak and some water damage from the upper floor going through the bottom…read morefloor ceiling. After fixing the pipes, the plumber referred us to Jarvis Restoration. The repair wasn't cheap, by all means, but we had a very good experience with Jarvis. Jarvis team is very professional. Employees follow up throughout the process. Thank you to all, Daniel, Robert, Megan, Bo, Laura, and Shelby Jarvis. The work was done in two phases and they completed each phase in about 3-5 days. Fortunately, it has been very warm lately so everything dried out quickly. We are happy with their work and highly recommend Jarvis. Hopefully you don't ever have to go through this. But if you do, give them a call, get a quote, then rest assured that Jarvis Restoration gets your house back together nicely and quickly. Great job. Thank you Jarvis!