I've been bringing my car to Sussex Honda for maintenance since 2023, but today's experience has…read moremade me reconsider. I called ahead and scheduled an oil change for 1:30 PM, and the call center confirmed the time. I arrived as scheduled, having planned my day around it -- only to be told the job would now take an hour and a half instead of the usual 20-30 minutes, with no explanation for the delay and no advance notice or offer to reschedule. If a fifteen-minute job suddenly takes ninety minutes, it tells me someone else was worked in ahead of me, and my scheduled time simply wasn't respected. When I called customer service afterward to raise the issue, I spoke with a representative -- Laurie or Donna, I believe -- who seemed eager to get off the phone and deflected any responsibility, making clear "it wasn't their problem." That kind of dismissiveness toward a loyal, longtime customer is unacceptable. Between the disregard for scheduled appointments, the lack of communication, and the dismissive customer service, I won't be returning to Sussex Honda for service at least until they change something -- and I will not recommend it to others. I'd urge management to take a hard look at how appointments and customer service are being handled.

They are awful. I purchased a 2025 honda passport trailsport. Two months later my suv started to…read morevibrate. I took it to Honda to find out what's wrong with it. Upon inspection they told me the rotors were warped and they would take care of it. I wasn't happy because I spent a lot of money for a new car and I have defective rotors. They told me not to go down steep hills. Are you kidding me? The car was brand new and expensive. I told them there needs to be a recall on this problem and I wanted them replaced. I was told unless they get more complaints about the rotors it won't be replaced. My brother purchased the same vehicle different color and he had the same problem. What are the chances of that happening if it wasn't an on going problem. To top it off my sunroof started to leak. I brought to Honda and was told it was fixed. It happen to be raining and as I pulled out of the lot water poured into my car. I turned around asked to speak to the service manager and told him off. I contacted the honda corporation and filed a complaint about both issues. I told them what happened. I had a case number and was told the team will investigate. Lo and behold I was told Sussex Honda said they repaired both issues. I told them they're putting a bandaid on things that need to be replaced. I'm over the mileage for the lemon law and I'm stuck with a lemon of a car. I'll never buy Honda again and will never reccomend it. Honda sucks and so does the dealership. If you're smart stay away. I can't tell you how many times I went back there for both problems and was told everything was repaired. If you're smart you won't buy a honda and stay away from Sussex Honda.

Had never used these folks before. Had an issue where our car wouldn't start and had it towed to…read moreour usual mechanic, who we did not know I had been in a car accident and was hospitalized. Had it towed to these guys and fix the problem for free on very short notice. Very courteous and professional. Will use again.

Reasonably priced, excellent work, been there for years. And very busy...But that's a good thing…read more Ed is the man and I personally will never take my cars to midas or any other crap chain that the staff has no knowledge of how to change oil... But with Ed you get the job done right and for a reasonable amount. I had a oil leak and they fixed it hands down. I had other experiences elsewhere where they changed something expensive and has to go back because was not fixed. I am soo happy that I did not have to buy a new car and it has been 2 years after the fix and still no problems whatsoever. HIGHLY Recommend!!!!

Caught a screw in my tire. I plugged it but it eventually began leaking. Brought it in and they…read moreput an interior patch on the tire saving me from buying a new one. I was in and out in 20 minutes. Great service! Thanks guys !

Rod and his crew are respectful and professional. Helped me out twice recently. Highly reccomend!read more

Came here again to install Firestone Destination LE3s! Overall good experience! I booked an…read moreappointment for the tire installation and an alignment and got there 15 minutes prior. The younger gentleman that helped me was nice and added the lifetime alignment at my request. It was an easy process. However, unlike my previous time coming, I was not prompted at any time during my wait to service my air filter, oil, etc. which was nice. It made it seem like they weren't trying to push unnecessary services. The service itself was slow as it was not done until 2 hrs after my appt time. However, knowing this location is short staffed and knowing I waited last time I came prepared. Overall pleasant but slow service. Now that I have the lifetime alignment, I look forward to bringing my car more frequently and will update.

Had a coolent burp done they couldn't do it clamed there was a leek went got the kit did myself no…read moreissues at all don't go here riped me off

Showed for my 10am appointment that I paid an additional $25 to secure to have my tires changed and…read morewas told that it'd be 11:30 before they'd even get to my car. I asked how that could be if I had a 10am appointment and no lie, he said "we try not to use that A word. We call them reservations instead because we never take them on time." *Follow up: I see they responded here but when I tried calling the number listed...a recording...then "no available customer service agents...and it hangs up" JUST GO ANYWHERE ELSE

I ordered my tires online and made my appointment for mid week. I arrived early and they took me…read moreearly. I was in and out in less than an hour. Great job Fred and team!

Went in for an oil change. Zach was so friendly and professional. He told me we had an oil pan…read moregasket leak and needed 2 front tires at some point (which we knew already). Didn't try to pressure me into anything extra. We will be coming back to get the repairs needed. Quoted a very reasonable price, I also love that they offer deals and coupons to help save a little extra. Definitely will be my go-to auto shop moving forward!

Words can't express my sincere gratitude to Zack and the team at Midas in Newton, New Jersey…read more After competing at a dog show at the fairgrounds nearby, my Jeep Wrangler suddenly started making grinding noises when I accelerated. Being hundreds of miles from home in an unfamiliar area, I was at a complete loss for where to go for help. Feeling somewhat vulnerable. I googled the closest mechanic I could find. Traveling alone with my dog, I could have easily been taken advantage of by a less reputable mechanic shop. The team at Midas in Newton were outstanding. I suspected my car needed an oil change, but upon further detection, they showed me my front right tire's caliper and brake pad needed to be replaced asap as it was grinding metal-on- metal. Had I not addressed the issue, the consequences could've been dire, perhaps even deadly to myself, my dog and/or others on the road. It's worth noting it was 5:15pm on Saturday of Labor Day weekend and I'm sure everyone was eager to close and get on with the holiday. Despite this, they put my needs first. Quickly sourcing the parts needed to fix my jeep, I was astonished to be back on the road again by 6:04pm. While in the lobby, I had the pleasure of getting to know the team, meeting family members and learning more about the business. Saying goodbye less than an hour later felt like leaving long lost friends. I commend Zack and his team for their professionalism, automotive expertise and client-first focus and wholeheartedly endorse their business, should ever the need arise. The team of gifted mechanics in Newton, New Jersey most definitely have 'The Midas Touch'! Thank you guys for your honesty, integrity, concern for our wellbeing and for putting the needs of this wayward traveler and her big brown dog first - you are a diamond in the rough and we are forever grateful! - Courtney Andrea Fox & Brady MacDuff

I purchased my BMW X3 here from Andrew Radovanvic in 2023 and had an excellent experience. Andrew…read moreand team listed to what we wanted and were flexible in the sales process, not pushing any unneeded services and meeting us at a fair price point. The order/deliver process was super smooth, and I've had the car serviced there several times. I have another BMW that I had been servicing elsewhere, and when I got a crazy exorbitant estimate for work I had BMW of Newton take a look - they did the work at a fair price (less than half what the other dealer proposed). They also did not pressure me into new tires and brakes earlier than needed, like the other dealer's service department did. My experience with these folks has been excellent so far, and I'd recommend them highly.

I recently came across a Manhattan Green Metallic BMW X6 that sparked my interest. I reached out…read moreto the dealership and was contacted by Heather Traut. We exchanged a few emails with regard to inquiries I had on the vehicle. Her replies were always timely and thorough. Despite our interaction being so short, I found her to be attentive, responsive, diligent professional. Unfortunately, the vehicle (total cost) was slightly out of my price range. However, I actively search the BMW of Newton website for other vehicles and deals. If I find the right match I would definitely like to work with Heather Traut.

I had the opportunity to meet Dan and one of his mechanics Dave. Super helpful and friendly folks…read more They just fixed a weird problem I had with my Eclipse and did it fast and for a really fair price. I completely recommend Dan's. His shop is the kind of place you make *your* place. My family goes there exclusively, and now I will too. Thanks Dan and Dave! High five!

They did a great job fixing my daughter's car exhaust system at reasonable cost and completed…read moretimely. We would use them again.

I had my Acura repaired front fender and front bumper. The front bumper is actually the entire…read morefront of the car. From day one the experience was great. Very professional and courteous. I received updates all along the way. Most importantly the workmanship was excellent. I would not hesitate to recommend them and I would use again if needed. Everett R

My husband was in a very serious motorcycle accident on 4/11/17. His bike was towed to Hampton…read moreBody Works. Dee in the office was so compassionate during this hard time. She walked me through all the steps and explained the process. She represents her customers and her company very well. I wish I could say the same for State Farm. Thank you Dee and your team!

Absolutely fabulous auto dealer. I cannot say enough good…read morethings. No hassle, no pressure, and quality vehicles. Forget all other dealerships and just go directly to either one of their locations, you won't be disappointed.

I recently purchased a 2010 Honda Civic from Lafayette Motors dealership in Andover, NJ, 07860,…read morefrom Paul, the owner, and can say this is the place to go when you are thinking of buying! I have been burned in the past by dealers and Paul is straight forward, works with you in any way, and most important, is honest. I came to him with some strikes against me and without making me feel worse than I already did, he put everything aside and got to business and worked out a deal on an amazing car. I recommend Paul to all of my friends and co-workers, as Paul came very highly recommended to me by a student at the school where I work. It is by word of mouth you find the best, the most honest and the people who will work for you, Paul is that man. Suzanne B.