Frank was incredibly accommodating and how they cut the tile around our fireplace was nothing less…read morethan perfection. The project manager for our kitchen renovation said he's never seen such good work. I highly recommend this business

They were amazing. Frank was our sales representative and he was the most responsive sales person I…read morehave ever worked with. He helped us with our flooring selection , worked with our kitchen installers and kept us informed each step of the way. He was there when the installation started and made sure we were satisfied with the work. The kitchen contractors praised the job done, as one of the best they have seen. The work done in laying the flooring around the fireplace was perfect. I highly recommend them and will only use them on future projects. 5 stars and above.

At the time of this review, it appears Matt is not operating as a legal contracting company…read more Maryland's public business records show that "Matt's Professional Flooring LLC" is in forfeited status and not in good standing. It also seems he is NOT LICENSED. We have been unable to locate any active contractor Maryland Home Improvement Commission (MHIC) license under Matt's name or his company's name. When we asked him directly for a license number, he refused to provide one. Based on the information we received from MHIC and the State, our understanding is that he is not legally authorized to perform home improvement work in Maryland while in this status and without a valid MHIC contractor license. Before we knew any of that, we hired Matt to sand and refinish the hardwood floors in our home, and both his written estimate and text messages specified a Bona Traffic HD water-based finish system with three coats as well as filling the bigger cracks. After the job, the floors were not at all as expected. There are spots and blotches on the stairs, ripple marks in some areas that we are told were from poor sanding technique, and the finish has started to peel just two weeks post application. We waited a full ten days to move into or walk on the wood floors (aside from gentle walking in socks to inspect the floor). Matt assured us we could walk on and move in sooner than that, but we waited to protect the finish. When we asked what products were actually used, Matt texted that he used Bona Mega and Bona Traffic Go. When questioned why it was not the agreed upon "HD" product, he said Traffic Go was essentially the same as Traffic HD. After speaking directly with Bona, we were told that Traffic Go and Traffic HD are different products and that the system he used does not meet the manufacturer's Traffic HD specifications. Two independent licensed flooring contractors have since inspected the floors at different times, after Matt said he was finished and then again after he applied a second coat of Go. Both flooring companies separately (and without knowledge of the other) described the work as substandard and incomplete, recommending that the floors be completely re-sanded and refinished. We contacted Matt to request a refund, but he declined. He has insisted that our complaints are only because we don't like the color. While I was disappointed in the look of the stain (and took responsibility for that choice), that is not the basis for our refund request. To refute that claim, we explicitly offered that instead of a refund, he could pay a licensed flooring contractor to redo the floors **using the exact same stain color**, as long as the work was done correctly with the proper Traffic HD products so that the finish would be durable and as expected. He did not respond to that offer. Our concern at this time is the legality, quality, and correctness of the work and materials, not the stain color. Another concern is that he also insisted that we pay via Venmo "friends and family" and refused to accept the "goods and services" option, which reduced the normal transaction protections consumers usually have. Despite our better judgment, we conceded to this payment method due to Matt's pressure and mention of the contract and comment about how everyone else has never had an issue with it. He further required final payment before finishing the work and did not do a walk through with us to identify any concerns. This review reflects our experience. Anyone considering this business should, in our opinion, independently verify its current status with the Maryland State Department of Assessments and Taxation and confirm the contractor's MHIC license directly with the State before hiring.

BEWARE of Unlicensed Contractors company name Matt's Professional Flooring LLC. This letter is to…read moreinform others of my personal experience with this contractor and his brother Joshua Parker whom work on my house and perform very unsatisfactory work and cause damages. The contractor failed to complete this job as agreed, and the quality of workmanship did not meet reasonable or professional standards. Despite attempt to resolve the issues, the problems were not corrected. Due to this experience, I would not recommend using this contractors services. Please use caution and do your research before hiring.

This company was recommended to me by a friend. I was told to ask for Mike. Mike deferred to Jesse…read more Jesse met with me at the showroom; I picked out flooring. I asked about underlayment and moisture barrier and Mike said they could lay tar paper. Jesse came to home he did measurements, we walked the floor, and I stated the direction(s) I would like the floor laid. Jesse subsequently sent me an estimate to sign and return so work could start. I needed more time for the money and a few months later we reconnected with modifications to the original estimate eliminating the moldings. All was fine so far. He then seemed concerned and wanted his installer to come out. The installer came out, Jesse was late, and the installer stated that plywood would need to be laid over my current hardwood floors before he would install and that the floor could not be installed in the direction(s) I previously outlined. Jesse finally arrived and I heard him, and the installer talk outside then they came inside, once again the installer doubled down. I clearly stated that I thought upselling was being done on the 11th hour. Jesse said "we don't have any of your money". He then said he did not hear anything about the tar paper. He was leaving and said he would discuss with Mike and get back with me. After a few days, I sent Jesse a text, no answer - the same for the next 5 days. It appears I have been ghosted by this company that obviously made a mistake and is not interested in working it out or my business. BEWARE OF BEING GHOSTED AND UPSELLING.

We used Premier Flooring for our new kitchen floor & to carpet our basement steps two years ago. We…read morewere so happy with their work that we recommended them to family & coworkers. We needed new carpeting & called Premier Flooring to get an estimate. We purchased Mohawk carpeting for the main flooring in our home & it is terrific! The paddle bag is so supportive & the carpeting feels wonderful on bare feet. The install process was fast, friendly, & efficient. We will gladly go with this company again for our flooring needs.

My Mom got her kitchen floor replaced and it looks like a new kitchen. We went into the store and…read moreChris was very helpful and to the point and showed us the tiles & left us to pick one we liked. He was professional and a pleasure to work with. We were given a price and the contract was signed that same day! The agent came the next week to measure her floor for the exact measurements and once Chris had the info he called back & the price did change by about $1k but still an excellent price! She put a deposit down when we first went there then paid the rest of invoice when they scheduled the installation. We don't know time frames for ordering products but it took over a month before she got another call to schedule the install. The installers came yesterday & were very professional & did a good job. They even matched up the molding coming into the kitchen & around cabinets and walls and it was perfect. It did take all day but overall great work and again the floor looks amazing.

Larry K. July 2025 We recently went to Jim Boyd's…read moreCarpet and Rug Outlet in Timonium to purchase a couple of area rugs. From the moment we entered the building, we were very impressed with the professionalism of the staff. The sales person LaVerne, and her manager Larry were both knowledgeable of their products and worked with us to find exactly what we needed. We are completely satisfied with our experience and will highly recommend them.

If you wanna work with a poor quality contractor, then Jason Brown & team is your guy. He is highly…read moreskilled in the art of "BS" and does not have your best interest at hand. This guy is not Honest & Full of "BS". He offers the lowest form of customer service iv seen in years. Guys like this gives good contractors a bad name. Do Not Hire this Conman.

Jason Brown refinished my hardwood floors in my kitchen and family room, just over 2 years ago and…read morethey need to be completely redone again now. The floors are cherry and were originally installed 21 years ago. They wore beautifully, despite an active family with 3 kids and 2 golden retrievers, for 19 years. When Jason saw the flooring for his estimate, he said there was no problem in refinishing them. When he completed his work, the floors looked beautiful but, within days, the finish started wearing off. I called his office right away and was told that this was normal wear and tear. After several more emails, he agreed to look at pictures. He stated that the problem was the dogs... The same dogs that I have had for many years. Obviously, dogs can cause somewhere to flooring... but in this circumstance, the finished was literally scraping off with minimal distress. Jason finally came out to the house after many calls to his office. This occurred about 6 months after he finished the project. He blamed the problem on the dogs and the cherry floors. He refuses to admit any responsibility in terms of the finish literally wearing off. When people come into my house, they frequently exclaim "what happened to your floors, they look horrible!". The floors look much, much worse now, 2 years after Jason Brown refinished them, then they did prior to him working on them. I'm very disappointed by the quality of the job and the lack of customer service.

I have an old rowhouse in Baltimore that had the original wood floors with holes in some places…read moreshowing dirt floor underneath, uneven flooring spots, loose boards, etc. I was nervous to get a new floor for this reason, plus I have had plenty of bad contractor experiences. But everything went great with Floors Etc. I got an estimate, met them at their showroom, picked my flooring and took a sample home, set up a date for install, and they showed up on time! They got the work done in a timely manner and it looks great. They were out of stock of the stair floor nosings, but got them and installed then a couple days later so no big deal. I am very happy with my choice.

I purchased luxury vinyl tile for my kitchen from Floors, with the assistance of designer Matthew…read moreHorwitz. Their price quote for removal of my laminate flooring and installation of the LVT, which I feared would be very expensive, was in line with other estimates I received. I'm so glad I had Floors do the installation. The crew, from designer to field supervisor to installation crew, were outstanding: on time, highly professional and so very skilled, efficient, friendly and overall, people I felt lucky to meet. And the plumber they recommended (Fabian) to do the refrigerator/stove water/gas/electric disconnect/reconnect was also great. I love the finished product and recommend Floors without reservation!

My family stopped in to Carpet land on a suggestion from a friend. We had a 10/10 experience. We…read morewere looking for an inexpensive large area rug. We have two small children and two very old dogs and didn't want to spend a fortune on an area rug. We walked in and found the employees to be so kind and helpful. Our salesperson took us straight to the back to look at the selection they had. It was quite an extensive selection and they had exactly what we were looking for. They packaged it up for us in plastic since it was raining and helped us load it in our SUV. On top of it all they were so understanding of our 1 and 4 year old we brought with us. We will be back!

They totally ripped me off. After putting a non-refundable deposit down, they increased the price…read moreon me three times. The installation work was good but I could've gotten the same from Home Depot at a fraction of the cost. I will not use Carpet Land again.

JG did a fantastic job on multi-room carpet replacement, flooring and refinishing of hard wood…read morefloors and stairs with matching runners. Our home feels brand new! They were always on time and within budget! Could not ask for a better experience or result. Highly recommend!!

Outstanding service! The 2 installers that came to my house were on time and completed all the work…read moreperfectly. They left absolutely no mess when they left. I appreciate the good work. Would definitely recommend to anyone looking for flooring installed. J.Feldman