Only gave a one star because I had to. Should be 0 THE WORST…read morecustomer service I have ever experienced. Be warned and ready to pay way more then the sticker after add ons. Wish I were one of the people that had a good experience. Pathetic. Would Never Recommend.

They don't know how to paint. Had them fix a mark on my car and another piece... paid $250 when I…read morecould've done this better with my eyes closed ... I do not recommend

Been going to Jessee's for almost 10 years now. Good work at a fair price.read more

From the owner: We specialize in automotive repair, Oil change, Brakes, A/C, Tune ups, ect., you name it! We also…read moredabble with tractors, mowers, and trailers. We now have our C-Store open once again! Come on in for all sorts of snacks, jerky's, candies, and local craft beers, plus the regular stuff. We also have Eight O'Clock coffee!

Stay away. The long haired , sleazy looking manager tried to inflate a small touch up paint job to…read morea $17,000 project. He claimed all sorts of nonsense. Fortunately I'm not easily fooled, I'm a car guy and I know what things cost. In the end, I purchased $15 dollars of paint and did the repair myself . Avoid Castrucci Collision Center, a very dishonest business. I'd give them zero stars if I could.

This company has had my 2024 Trailblazer since early September. The contract that THEY gave me has…read morea promise date for completion listed as September 11th at 5:00 pm. As of this date November 26th. I still do not have my car back. I have gone through GM customer service and them with getting absolutely nowhere. I highly recommend that everyone think twice about purchasing a vehicle from Mike Castrucci Chevrolet. I put 10k down on this car and I have made every payment on time. Which is also financed through GM. Call me unreasonable, but, I feel as though they are in breach of their own contract. I have had no car to drive during the entire 3, yes I said 3 months. I will never buy another GM product. This type of customer service is exactly why people buy foreign cars. If GM wants America to buy American. Then prove to us. You people at GM and Castrucci suck! UPDATE NOVEMBER 29, 2024 First off I call to get an update on my car. I was told that the manager called but was unsuccessful in reaching me but yes my car is ready. LIE! I checked my call log on my phone no call from them and I looked back to the previous week. Anyway I didn't feel like arguing with them about it because I was on my way to our Thanksgiving celebration with my in-laws. I was supposed to cook due to my 81 year old mother in law was ill. So I just go to pick up my car. After picking up the car I drive approximately 4 miles and I started getting all of these warning lights saying engine failure and car overheating. I immediately pull over shut down my car. And call. The manager suggested that I drive my car back to them so they can look at it. Well I'm not that stupid so I tell the guy once again that the car is overheating but sure I will go ahead and drive the car back to them. He must suddenly had a brain charge and uhhh no I will call a tow truck. To make a long story short, they failed to put a part on the car during the repair. They did fill my gas tank up however, I suppose that's my compensation. I wish you could give negative stars for the review. BTW MY sick 81 year old MIL started the cooking. This company is employees by jerks!

Greg does exemplary work! He works seamlessly with insurances and made my car look like new again…read more Even the dealership that sold me the car said the paint job and blending was the best they had ever seen. They couldn't tell which door had been T-boned! I give my absolute highest recommendation to Greg and his team. I won't go anywhere else for body work!

I have used them twice before and am getting ready to use them again! Having trouble getting an…read moreemail estimates from them! Just about ready to go there and get them!

Honest, knowledgeable service. I went in for touch up paint, a small cosmetic repair , after…read moreCastrucci Collision tried manipulate me into a $17,000 paint job. The Smthye employee solved my problem with $15 of color matched paint. It is reassuring that some businesses still value ethics and good service. Thank you.

This place is family owned and let me say this. Have you ever gone into a parts store and they make…read moreyou feel less because you have questions? This place has always treated me amazing. I feel like as a 28 year old man that I walk in and have a conversation with let's say my grandpa, it's always informational and pleasant. Not to mention the prices here are the best around and it's not close. Please give these guys a shot, support family business because they care about the customers they get.

Fantastic repair and the quality looks like new on a 9 year old minivan. Prompt courteous service…read moreand did more than I ever would have expected. I would highly recommend Frameworks Collision. Estimate was what I paid and honestly much better than I could have believed possible.

I could not be happier with the service and quality of work! If anyone is searching for collision…read morerepairs, this is the place to come to. 10/10

Kevin and his crew are hard working and honest individuals. They restored my 76 Bronco to better…read morethan factory condition. I would highly recommend giving them a look on your restoration project.

BUYER BEWARE! Don't get swayed by the smooth talk, Kevin runs a body shop and IS NOT A MECHANIC. He…read moretook advantage of my faith in his services and got in over his head with our car. I've now had to have multiple repairs done by other businesses just to fix his mistakes, and the worst part is his refusal to admit any wrongdoing. Golden Rule, oh the hypocrisy, the only person he served in our interaction was himself.

Great experience! I worked with Julie - ultimate professional and very approachable. Even thought…read moreinsurance totaled out my vehicle, I couldn't have had a better experience though the process! Thanks Julie!!

This experience has been an absolute nightmare from start to finish…read more In March, I brought my car to Caliber after it was hit by an uninsured, unlicensed driver. Since this Caliber location was one of my insurance company's preferred repair shops, I trusted that the repairs would be done correctly. Unfortunately, that was not the case. Caliber had my car for over a month and repeatedly delayed my pickup date, often notifying me late in the day. Multiple times I left work early and used PTO to pick up my vehicle, only to be told it still wasn't ready. When I finally got my car back, I immediately noticed that the hood would vibrate and flutter while driving on the highway. I had to return to Caliber, where they adjusted the headlight and tightened the hood latch to correct an issue that should have been caught before the vehicle was returned to me. Then, on May 28--just over a month after getting my car back--my check engine light came on. I had the codes read, and they indicated that the front grille shutter, which Caliber had replaced during the repair, was stuck open. I contacted Caliber and spoke with Lee, who scheduled me to bring the car back on June 19. After running tests, they told me the problem wasnt the grille shutter but was the battery and replaced it. The very next time I drove my car (June 22), the check engine light came back on with the exact same code. I immediately called Caliber to let them know. Lee told me he would call me back, but he never did. I called again the following business day and was once again promised a callback that never came. At that point, I contacted my insurance company to explain what was happening. Miraculously, the day after I spoke with my insurance company, Lee finally called me back. He told me that my insurance had approved replacing the grille shutter with an OEM Toyota part and that he would contact me when it arrived. On July 10, Caliber submitted a supplemental estimate to my insurance company for a second grille shutter. My insurance paid that estimate on July 14. (Spoiler: that second grille shutter was never installed.) By July 13, I still hadn't heard anything, so I called to ask whether the part had arrived or if there was an ETA. The receptionist said someone would call me back. No one did. I contacted my insurance company again, and when they called Caliber on July 14, the receptionist claimed someone had already returned my call. Neither my husband nor I had any missed calls or voicemails from Caliber. On July 20, I called yet again for an update. Once again, I was told someone would call me back. Once again, no one did. By this point, it had been nearly four weeks since the battery replacement that didnt fix the issue and almost two months since the check engine light first came on. I called again on July 21 and politely explained how frustrated I had become. Lee finally returned my call. He claimed he had never told me that my insurance had approved another grille shutter, despite the fact that my insurance had already paid Caliber for it. He also insisted the grille shutter couldn't be the problem because his "$20,000 computer" showed it was functioning properly. By the end of the conversation, he simply told me to take my car to Kings Toyota. Fortunately, Kings Toyota was able to get me in on July 29. Their diagnostic found that the grille shutter was causing the check engine light. Toyota also discovered that a support bar that Caliber had either removed and reinstalled or replaced during the repair was missing four bolts. Thankfully, Toyota corrected that issue at no charge. My insurance company ultimately required Caliber to reimburse them for the second grille shutter they had billed for but never installed which I appreciated. Overall, this was one of the most frustrating customer service experiences I've ever had. Between the repeated delays, poor communication, incomplete repairs, incorrect diagnosis, and billing my insurance for a part that was never installed, I completely lost confidence in Caliber. I would not recommend this shop to anyone.

I hired these guys to inspect a new car I was trying to purchase from a local dealer. They…read moreperformed the inspection, but claimed their internet was not working and could not send me the inspection report. I called and they offered to send the following day. 10 days later ... still have not received anything from this shop. I ended up cancelling the purchase and buying another car. They were not reliable and a waste of my time

I couldn't walk in the door because the cigarette smell in the waiting area was so strong. I got my…read morejacket out of the car and told the desk guy I'd be waiting outside (43 degrees) because of the smell. The mechanic came out to tell me he didn't see anything wrong with my exhaust (even though midas said there was a hole and gave me an estimate) and in his hand was a lit cigarette- no doubt on purpose lol. I got my car and ran, I hate to leave reviews but I honestly cannot recommend coming here. Wish I'd have tried the location in Eastgate..