My name is Sara A. Scottsdale, AZ…read more Dee-jay (DJ) made all the difference for me from start to finish. 9/12 checkout and 9/18 brought car back. Such a gentleman, gave me the best luxury car, it was clean. He was nice on the phone when I called ahead, asking him to have it ready. He also permitted me to use the restroom each of my two visits, and was just wonderful to me as a solo traveler. I wish all service reps were like DJ; I feel like he's a friend and each time I come to Vancouver BC from now on, I will only go to see DJ at this: 970 SW Marine location. Well done DJ. Thank you for being a professional and for making it easy.

I rent here on a consistent basis and their customer service is top notch. I highly recommend this…read morebranch.

Not even a customer. Company is so sketchy that my friend, who was parked across the street…read morewatching a video on his phone, was approached and harassed by several employees. He ended up calling the police for their protection.

Amazing service. I have been renting with them for along time. TBH I have seen the arguements with…read morefront desk and tbh those customers just failed to prepare ahead of time. I have been renting with them for over 4 years and no issues quite smooth.

absolutely wonderful 10/10!!! Very efficient and made my car look brand new, best value, will…read moredefinitely come back!

From the owner: ALIGO Rent A Car offers all car classes including premium and Luxury. read more

TLDR: the process was super smooth, great customer service, fairly new 2025 car with little mileage…read moreand super clean. Would highly recommend if you're landing at YVR airport and need a rental! Pick up location: 9231 BECKWITH RD PICK UP REVIEW: Upon arrival at the YVR airport, i used the shuttle tracker option on the routes.ca website - there's an option to request shuttle pickup and there's also a live map that shows the shuttles location. The instructions were relatively easy to follow. There's different pickup spot for Domestic and International and I just asked someone at the information desk of the airport to help me navigate to the spot. I had just missed the shuttle that arrived, so had to wait another maybe 30mins for the next one. If you're right on time, calling a taxi or uber might be easier for you but a since I wasn't in a rush I didn't mind waiting for the next one. Our driver was quick and helped us load our luggage's into the back. The van is a 7-seater and doesn't really check who hops into the van. So be sure to line up and pay attention when it arrives. At the Routes location, there was a bit of a lineup for 10am pickup. We waited maybe 20mins but the paperwork and getting the car was quick. We signed the waiver and registered our insurance, and had our car with a signed agreement in less than 10mins! It was awesome. All the cars are 2025 models and are well-kept. Our rental car was super clean and full tank was provided. 20250806 _ RETURN REVIEW: We were 30mins late due to traffic, I was so worried we would get charged some sort of late fee. We were not! The process was super smooth in fact - we filled the gas up to full as it was when we picked it up. And parked in then back of the lot as directed by the associate. The inspection was fairly quick and we were sent back to the airport right away on a shuttle and the invoice was sent to my email. No unexpected charges, bill received exactly as expected. 20250812

The shuttle service was extremely frustrating and poorly managed. The website's "Shuttle Status"…read morepage was stuck on "Loading request," so I had no idea when the shuttle would actually arrive. I called the car rental company's customer service twice, and both times I was told the shuttle would arrive in 15 minutes. In reality, I ended up waiting about an hour before the shuttle finally arrived. Once I reached the rental counter, I had to wait another 30 minutes just to complete the check-in process because there were not enough employees. The front desk staff were trying to do everything at once--answer phone calls, check customers in, and escort customers to their rental cars. I understand that staff can get busy, but waiting approximately 1.5 hours just to get through the shuttle and rental process is completely unacceptable. The lack of staffing and poor communication made the entire experience stressful and unnecessarily time-consuming. I hope the company seriously improves its shuttle tracking system, customer communication, and staffing levels. Based on this experience, I would not recommend this rental service.

Their price was 1/3 what the larger rental car cos wanted so i felt I had to give them a shot…read more Their van came quickly and was surprisingly clean. Their office is in the lobby of a hotel and it was honestly a bit of a mess. Several people were waiting in line when we arrived and we had about a 20 min wait. I guess the good thing is that it's a hotel lobby so lots of seating. Our compact car turned out to be an ev suv-which I was hesitant about since charging can be a pain. Overall it worked ok- but there are very few level 3 chargers in Vancouver so you'll be stuck with slow level 2s most of the time. If your not use to evs this will be a steep learning curve for a newbie. Overall I think given the price this was an ok experience.

This is the worst car rental car place I've ever been to. Their location, outside the airport in…read moreRichmond, is in an industrial area and I would not feel safe being there in the evening. We waited 30 minutes at the airport for the shuttle (we had to call them twice as they kept saying they'd be there in five). Once picked up, we then arrived at an old hotel in Richmond where the rental place is located. We then had to wait in line another 20 minutes to get to the front desk. I had a bad feeling about the whole thing so I walked out and ended up getting an uber to pick us up. They charged me anyway. Luckily Visa reimbursed me. Save yourself the hassle and stay away!

I received a car from this company as a courtesy car when mine was in the shop. The company…read moredelivered the car to where my car was being fixed and I was able to leave within 15 min! It was such a hassle free process! I returned the car to where my car was being fixed with no problems afterwards. The car I was given was clean and free of oder. There was a few scratches on the car, but the guy who was doing the walk around with me was very patient and noted everything down.

Had my car serviced and they they didn't have enough in-house cars so I was provided a courtesy car…read morefrom them. I thought it would take a long time to get the car as they are not located in the auto mall, but the service was quick and the car I received was very clean. Staff that helped me was very nice too!

I wanted to give high praise for Sam who works at this location. Sam worked very closely with me in…read moreorder to create a new car rental when another separate agency lost my rental confirmation. He treated me with respect despite my irritable mood and understanding throughout my heavy inquiries due to previous complications. He got me on my way as soon as possible and became a memorable experience on my Vancouver Trip. If you meet Sam at the front desk, he will do his best to give you the best rate possible. I paid $50 CAD less than what Expedia found (and messed up) for me. I would recommend anyone to use his location. The car rented was for a 2016 Corolla with no complications during the trip. Note: There was no GPS provided so my own data was used. Just standard issue radio, A/C, and back camera for parking (very helpful for parallel parking in Vancouver!) The only drawback was the lack of a tram system for that location to get to and from the airport. Thrifty, PLEASE SET ONE UP FOR THEM!

Three things: 1)The…read moreplace made us wait 30 minutes past our appointment time. 2)This place claims to be the cheapest- but the surrounding car rental places offered cheaper prices. (That's including "discounts" for "pre-existing customers"!) 3) They find small reasons to tack on extra prices to their "cheap" rates for minimal (pre-existing?) damages. ie. claiming there was a dent in the door that could only be seen at a certain angle (maybe dime sized) and claimed they would have to "take the car to Nissan to get it repaired" (what?!) In sum: Less-than-great service, not-cheap, questionable honesty. Tip: If you use these guys, please be sure to look your car up and down a few times over and be sure to catch E-VER-Y-THING. Note: Other low-cost-rent-a-car locations/reviewers seem to use the same tactics. http://www.yelp.ca/biz/lo-cost-rent-a-car-and-truck-north-vancouver

Wrong name for the company - This place is not the cheapest as they claim ,the other car rental…read moreplaces offered cheaper prices. They find small reasons to bank on extra prices to their "cheap" rates claiming pity things like I drove over 250 km per day ( i was never told that i should drive less) and then they claim to get the best deal. In place like Vancouver 250 km a day is just insane. This place is not cheap, have dirty filthy cars and worst guest services as when i said i will have to put a negative feedback, the guy said do whatever you want (we don't care ) If you use these guys, please be sure to look at the contract closely or you will end up paying at-least 100 per day

EDS has been serving Great Vancouver for more than 25 years and they have not only program training…read moreClass 4/5/7 students, but also programs training Instructors, the teachers' master. They taught my both daughters well as training instructor's safety standards. Some instructors also have ER nursing background, safety XD. Both my daughters have fun time learning in the GLP program ( 6 month's early for Class 5 road test; 2 high school credits for University application) Now my elder one got the class 5 pass within 3 years. School policy we received before lesson mentioned all services charge, well informed, and affordable price with brand new vehicle. Smart tips: Book your road test car rental 3-4 weeks in advance cause they always busy.

If you are looking for an English speaking driving instructor in the Richmond area, then ask for…read moreJames. James taught me everything I required to know about safe driving, he answered all my questions, and took me on some really good routes for practicing. He's really dedicated to what he's doing and hiring him is well worth your money. I passed because he taught me well. At the end of each lesson he points out what needs to be improved and points we must remember for safe driving. Hire James!!!