The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

A couple weeks ago, I needed my sand filter recharged. Island life responsive to my quote requests…read moreand many questions (who knew there were so many variables to a sand filter recharge?) In the end, they were also super flexible with my schedule and needs. They did a fantastic job and answered all my questions while here, even going so far as to explain all the parts and operation of the sand filter midway through the process. I appreciate all the help, flexibility and information!

Owner got back to me promptly and was very professional. Will definitely be recommending in the…read morefuture.

Great communication and great service! Will be using their services again. Craig was great to work…read morewith.

When my pool filter gave out at the start of the season, James came through fast. He diagnosed the…read moreissue with confidence, and walked me through my options without any pressure. On top of that, he took the time to educate me on key maintenance points that were never mentioned in two years with my last service. That level of transparency and care really stood out. Switching to him for ongoing service was a no-brainer. Great service, fair pricing, and someone you can actually trust. Can't recommend James enough!

James was awesome, he responded within 30 minutes of my inquiry and came out the next day to…read morediagnose my in floor cleaning system on my diving pool. I had never been happy with the cleaning this system provided and James gave me an option to either fix it or put in a wheeled pool cleaner. His pricing was more than fair and I opted for the wheeled cleaner. The pool hasn't looked better than it does now with this upgrade. I highly recommend James and Elite Pool Pros, they won't let you down.

We switched from another maintenance company as they started charging any/all chemicals they used…read more I was not given the opportunity before the new charges to understand, they just showed up on the billing. Not a happy camper. We have enjoyed our pool maintenance from Cool Pools, they ensure its in excellent condition. Always provide any pricing before hand which give us the chance to look it over.

Final pre-resolution update…read more I find it bizarre that an individual who was adamant that I not let Leslie's know that they had mistakenly given me a $200 part for free (I questioned the warranty transfer and while Leslie's said I was due the part Aaron explained at length why I wasn't but told me "don't sweat it, Leslie's is a big company,") alleges and infers I was out to take advantage of a small company. I have zero desire to take advantage of anyone, and I also have zero desire to let anyone take advantage of me. I do know that it is not uncommon for those guilty of something but not wanting to admit it to deflect and distract. And if one reads what I wrote vs. what Aaron did, along with some appalling grammar and spelling (including my name) there are a lot of personal attacks and unfounded accusations. All I will say at this juncture is that I repeatedly tried to resolve this amicably and reasonably, I was not ecstatic about the work, I hoped despite some hiccups that it was solid, a LOT of my own time has been wasted on this (which certainly feels like I was and am being taken advantage of, because I'm not ok with the current state of what's in my yard as a result of this "company," and I am 100% not ok with them sending someone I've never met to do work they don't guarantee, explain or support,) and at this point I wish I'd dealt with a bigger company in the first place. Note-I wouldn't have been at Leslie's in the first place hunting down the part if the tech from Cool Pool's had had the part he promised. And after a third trip to Leslie's by yours truly (and another conversation with them about the warrantied part bc I wanted to be sure the employee who supposedly mistakenly comped me the part didn't get in hot water bc it retails for $200) I really was at my wits end literally working for the pool company who was supposedly doing a job for me. It benefits no one to let those who don't honor agreements and cut corners get a free pass to charge (and take!) whatever they want while refusing to guarantee their work or even communicate respectfully with the customer.

We've had nothing but great experiences with Angel. He's always helpful whenever we have questions,…read morevery communicative, and consistently on time. Our pool is always left spotless after each visit. Works with our schedule if ever needed. He's honest, reliable, and his pricing is very hard to compete with. Highly recommend if you're looking for dependable pool service!

Angel provides great quality pool service and is very knowledgeable about his trade. He…read morecommunicates frequently when there is an issue and always looks to get the best product for his client.

Sergio has been professional, courteous, and very knowledgeable and helpful about my pool care and…read moremaintenance.

From the owner: At Aqualion Pools & More, we’re locally owned and operated, and we treat every pool like it’s our…read moreown. Customers choose us because we provide honest, reliable service with no hidden fees, fast response times, and years of experience in both residential and commercial pool care. With quality workmanship and attention to detail, we make sure your pool always gets the care it deserves. -- En *Aqualion Pools & More*, somos una empresa local y familiar, y tratamos cada alberca como si fuera nuestra. Nuestros clientes nos eligen porque ofrecemos un servicio honesto y confiable, sin cargos ocultos, con tiempos de respuesta rápidos y años de experiencia en el cuidado de albercas residenciales y comerciales. Con mano de obra de calidad y atención al detalle, nos aseguramos de que su alberca siempre reciba el cuidado que merece.

If you are looking for a honest guy to care for your pool Justin is the guy for you. The quality of…read morewhat he does and the cost he charges are so fair. He cares about people and it shows in every contact you have with him. I highly recommend.

I take care of my pool, and when ever I need some expert advice I call on Dustin from the Az Pool…read moreguys...Nice to have a guy like Dustin to come out and fix and advise what I need done to my pool...I highly recommend the Arizona Pool Guys when you need repairs on your pool.

Had a great experience with Aaron and K & K Pool service. Was very good on communication, provided…read moregreat service at a good price. Knows pool equipment and how to service the equipment. Awesome experience all around. Thanks very much K&K/Aaron!

Last year (at the end of May), this company replaced the motor on my pool pump and charged me $660…read morefor the repair, which included a 1-year warranty on the motor. At the time, a complete pump replacement, including labor and taxes, was around $1,600. Fast forward to this year: the motor failed less than 1.5 months after the warranty expired. Given how close the failure was to the warranty period, I contacted the company hoping they would offer some goodwill assistance or a reasonable discount. Instead, I was quoted between $2,150 and $2,800 for a replacement, depending on the model and horsepower, with only a $100 discount offered. What makes this especially frustrating is that the 1.5 HP pump model they quoted is available online for around $1,150. The pricing difference feels excessive. Based on my experience, I would be very cautious about using this company for repairs. I understand warranties have limits, but I expected better customer service and a more reasonable resolution given that the motor failed so soon after the warranty expired. Unfortunately, it left me feeling that the focus was more on maximizing revenue than on building long-term customer relationships.